This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Internal transmission problems after purchase and driving 2016 Ford Fusion for 7 months. Vehicle had been stationary for hours as I was leaving home for work. After starting the car and putting gear shift into reverse there was a hard jerking of the engine. The car reversed very slowly out of the driveway. As I shifted into drive gear engine jerked really hard once again and car began to hesitate acceleration. Car slowly accelerated but would not drive over 30 mph
The contact owns a 2016 Ford Fusion. The contact stated after shifting to drive, the vehicle was reversing instead. The contact mentioned the gear was shifted to reverse and back to drive however, the vehicle was still reversing. The contact contacted an independent mechanic who went to the vehicle location and informed the contact the bushing fractured from the transmission shift cable. The mechanic was able to connect the part for a short period of time. The vehicle was taken to the independent mechanic and to riser harness Ford (2000 E. race ave, searcy, ar 72143, (501) 268-2486) and the contact was informed that the VIN was not under recall. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was unknown. The VIN was not included.
My transmission has been rebuilt twice in a one year,15,000mile span. The transmission shifts hard from park to drive, and drive to park even after being replaced both times. The transmission slams after letting off of the fuel pedal and in between lower 3-4 gears while driving. I purchased my 2016 Fusion at mike bass Ford on 6/15/2019 with 29000 miles. As of today 12/02/2020 I only have 44,000 miles on it. Ford will not replace the transmission, they only overhaul the transmission so the same problems keep returning. The fuel pedal on multiple occasions when pressed does not engage the car to move for multiple seconds when driving. Also when shifting at a stand still from drive to reverse, and reverse to drive the car on multiple occasions does not accelerate for multiple seconds either. Which is very dangerous with me my wife and kids in the car.
Parked my car at work. Put my car in park but it stays in reverse, will not move with presser on the brake, lets me turn if off but now I cant turn it back on or shift. Has to have emergency break on to not roll. There is a recall but was told my VIN number does not have this recall.
- Benton City, WA, USA
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Purge fuel valve. Car is stalling at times. Other times it won't start. This has been a recall in the past but not showing on my VIN. Sometimes it is making a noise.
My vehicle would not shift into drive (Ford Fusion 2016 2L 5speed automatic). It shuddered and crawled forward but the transmission would not engage. I braked to a stop put it park and the car was still shuddering. I turned ignition off and attempted to restart engine and engage from park to drive. It did not shift to drive but shuddered. I had to repeat this process 4-5 times and then it finally moved from park to drive and drove somewhat normal 1 day prior the car was jerky as it engaged. This jerky behavior of the transmission at low speeds I was experiencing yesterday returned. The car became driveable but now a I am very supsect and I cannot find a recall for this issue that matches my VIN number. Eventhough many Ford Fusion made during the same year as mine have experienced this issue
With no warning I started my car and went to put it in drive and the shifter would move but not go into gear. It felt like the shifter was not attached to anything. Luckily the car was stuck in park, if this would have happened while driving it could of resulted in an accident or worse injuries. I was told there was a recall for this, checked my VIN and it did not show it as an active recall. I contacted my local Ford dealership and they did exactly what I did and run the VIN number telling me my car was not part of the original recall. I don't understand why one car is part of a recall but another is not. I had to pay for my car to be towed and now repaired due to faulty parts by Ford!
The car shuts off while driving under the speed of 20 mph. It has happened 6 times in the last 2 months. The worse part was it happened on the interstate in the rain and I had to pull over quickly on to the ramp while an 18 wheeler was coming my way.
The contact owns a 2016 Ford Fusion. The contact stated while driving 60 mph, the vehicle was shifted to sport mode however, the instrument cluster failed to register the shift. The contact put the vehicle in park. There were no warning lights illuminated. The vehicle was taken to premier Ford (5001 glenwood rd brooklyn, NY 11234, 888-693-4582) to be diagnosed. The contact was informed that the bushing needed to be replaced and a cover added. The vehicle was not repaired. The contact referenced NHTSA campaign numbers: 19V362000 (power train) and 18V471000 (power train) however, the VIN was not included. The manufacturer was contacted and notified of the failure. The contact was informed to keep the receipt for reimbursement. The failure mileage was 85,550.
While in drive the transmission started making weird noises, and all of the sudden the gear shifting sounded off. This all happened on the interstate at about 70mph. After parking the car and trying to put it into reverse or drive the transmission was failing, the shifter slid into any position. The transmission has to be replaced or rebuilt, it's over 3K to repair.
When driving down the road during normal activity, transmission seems to jump in and out of gear and check engine light will come on. Has happened multiple times over the past six months. Can you pull over to turn the car off and turn it back on? check engine light goes off; however, when you engage the transmission shifter from park to drive, there is grinding. When I leave the car parked for a day or two starts up and drives as normal without check engine light, I have taken to the dealership three times to have the issue checked, but they cannot find a problem without the illumination of the check engine light.
The contact owns a 2016 Ford Fusion. The contact stated that while operating the vehicle, the message engine malfunction displayed on the instrument panel. The vehicle loss motive power and stalled. The cause of the failure was not determined. The local dealer roy O'brean Ford located at 22201 East nine mile rd, St. Clair shores, mi 48080 and the manufacturer were notified of the failure. The failure mileage was 87,000. The VIN was available.
The antifreeze is leaking into the cylinders, fouling out the spark plug causing the engine to miss fire. With this happening, it's using antifreeze burning it out the exhaust pipe, which causes the engine to overheat. Please look into this, I heard it can blow the engine and it's expensive to replace
The contact owns a 2016 Ford Fusion. The contact's daughter stated that while traveling at various speeds, the vehicle stalled as the check engine and powertrain warning lights were illuminate on the instrument panel. The contact also stated that the vehicle failed to start immediately after refueling. The contact's daughter took the vehicle to pollard friendly Ford company (3301 S loop 289, lubbock, tx 79423) where the vehicle was kept for three days and an unknown repair was performed on the vehicle. The vehicle was then returned to the contact's daughter. The contact stated that two days after the repair, the check engine illuminated and the failure recurred. The vehicle was taken back to the dealer where they informed her that the vapor management and purge valves needed to be replaced. The manufacturer had yet to be notified of the failure. The vehicle was not repaired. The failure mileage was approximately 120,000.
My 2016 Ford Fusion is having problems with the sifter cable where the car can stay in another gear but the car sifter is in park. I got home and put the car in park and my car started rolling backwards. There is a current recall for the sifter cable bushing. I looked at my car sifter cable and the bushing is gone and I can't get my car out of reverse. This is a big safety concern and Ford doesn't want to do any thing. I called Ford for help and they told me there is noting they can do to help me. If they know they have problems with the bushings why don't they include the 1.5 engine because according to them only they 2.5 engine has that problem. I am scared that my car is going to roll away and hit something or someone I have to have my cars E brake on just to help me feel safer around my car.
The contact's son owns a 2016 Ford Fusion. The contact stated that while her son was driving at 40 mph, the vehicle stalled without warning. The driver restarted the vehicle and coasted the vehicle into a parking lot and left the vehicle there overnight. The next day, the contact's husband inspected the vehicle and drove it to an independent mechanic who was unable to diagnose the vehicle. The contact's husband then took the vehicle to transmission shop and was informed about NHTSA campaign number: 19V362000 (power train) which the mechanic linked to the failure. The next day, the contact's husband took the vehicle to Ford groves (501 N kingshighway St, cape girardeau, mo 63701) where the mechanic diagnosed the vehicle with transmission failure. The mechanic informed the contact's husband that the vehicle was not included in the recall. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was 58,000.
The contact owns a 2016 Ford Fusion. The contact stated that while his wife was driving the vehicle, the gear shifter seized upon attempting to park the vehicle. She then forced the shifter into park however, the instrument panel showed that the vehicle remained in neutral. The contact's wife then turned off the vehicle and informed the contact of the failure. The contact called the manufacturer and was informed that the vehicle would have to be diagnosed by a local dealer. He was also given a case number. The contact went to harrison Ford (820 N main St, wellington, oh 44090) where he was informed that they needed to see that the cable bushing was fractured in order to diagnose the vehicle. Upon investigation, the contact linked the failure to NHTSA campaign number: 18V471000 (power train) however, the VIN was not included. The vehicle had yet to be repaired. The failure mileage was 76,006.
The contact owns a 2016 Ford Fusion. The contact stated that the gear shifter failed. The contact drove the vehicle home and shifted the gear shifter into park. The contact had to leave home for a second time and shifted the gear into drive and the transmission failed to engage into drive. The vehicle was not taken to a dealer to have a diagnostic test performed. The manufacturer was not contacted. The vehicle was not repaired. The approximate failure mileage was 178,000. Consumer stated vehicle is in the repair shop.
I am frustrated because I read online there has been a recall on this since 2018 and I was never notified. Today, I ended up stuck in my car stuck with my 3 year old son in the backseat for 2 hoirs not being able to move because my car would move if I was not stepping on the brake. It took 2 hours for the towing company to arrive. A problem that could have been avoided if I was notified. The worst part is that I was just at Ford 2 weeks ago gwtting a new battery and an oil change and they also didn't notify me of anything. The recall states that there is a problem in the bushing in the transmission shift. I have included pictures of the problem such as the car showing being on park and on reverse at the same time.
A D V E R T I S E M E N T S
- Winnsboro, LA, USA