This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
On 05/24/19 I got in my car as I was leaving my work, it would not start and kept giving me a message that the transmission was not on park.I released the handbrake and the car simply rolled back.after seeing that the shifter didn't work we searched on google and found that the shifter cable has a plastic bushing that breaks and renders the shifter useless.it is a common problem in the Fusion and there are many videos showing how to fix it.we went to O'reilly and bought a universal bushing kit. After 2 hours we finally fixed the car.it happened again on 06/02/19 which led me to search more about the problem and found this: Recall number 18V471000 recall date 07/16/2018 power train:automatic transmission:lever and linkage:floor shift summary Ford Motor Company (Ford) is recalling certain 2013-2014 Ford escape, and 2013-2016 Ford Fusion vehicles equipped with six-speed automatic transmissions.the bushing that attaches the transmission shifter cable to the transmission may degrade over time and cause the bushing to detach from the transmission.the condition could allow the driver to move the shift lever to park and remove the ignition key, while the transmission may not be in park, with no warning message or audible chime. Consequence if the vehicle is exited without the transmission being in park and without the parking brake being applied, the vehicle may unexpectedly move, increasing the risk of a crash. What owners should do Ford will notify owners, and dealers will replace the shifter cable bushing, free of charge. The recall began September 20, 2018. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 18S20. Note: Owners are directed to use the parking brake until the recall remedy repairs can be made. This is exactly what my car has and after calling Ford they say my car in not part of this recall and can't help me.
The contact owns a 2016 Ford Fusion. The contact stated that the manufacturer failed to provide the part for within a reasonable time frame concerning NHTSA campaign number: 19V362000 (power train). Mcauley Ford (250 N el circulo ave, patterson, ca 95363, 1-(833) 768-9647) was contacted, but was unable to determine when an appointment could be scheduled because the part was not available. The manufacturer was not contacted. The contact had not experienced a failure. VIN tool confirms parts not available.
The contact owns a 2016 Ford Fusion. The contact stated that the transmission failed to properly engage and disengage. Bull valley Ford (1460 S eastwood dr, woodstock, il 60098, (815) 338-6680) diagnosed that the bushings failed and needed to be replaced. The dealer stated that the VIN was not included in a recall. The vehicle was not repaired. The manufacturer was notified of the failure and rendered no assistance other than the dealer repairing the vehicle. The approximate failure mileage was 91,385.
Takata recall, loud humming/ vibration noise appears to be coming from underneath rear of vehicle. First started while driving on the street, pulled over to check and it was when the engine would not turn back on, engine light turned on, after this the key fob push to start has not been working and every time you pump gas the engine has problems turning on, only turns on after pressing the gas.
The contact owns a 2016 Ford Fusion. The contact stated that the bushing detached from the transmission and caused the vehicle to roll away unexpectedly if the emergency brake were not engaged. Leif johnson Ford (501 E koenig ln, austin, tx 78751, (512) 454-3711) and manufacturer stated that there was no recall to cover the repairs. The vehicle was not diagnosed or repaired; however, the contact made an appointment with the dealer in the next ten days. The failure mileage was 65,000.
- Austin, TX, USA
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On one occasion, the driver put the car in park but it was actually in reverse. The second time it happened, my daughter was in a mcdonald's drive through and the car was in drive but switched over to reverse.
Vehicle started reversing while gear shift was in drive position. Put car back into park, then back into drive vehicle did not move. Turned vehicle off and vehicle began to roll while in park on flat level ground. Vehicle was towed to the Ford dealership for service and was estimated $429 for repair of shifter cable bushing. However I was informed my VIN was not included in the recall because of the manufacture date of the vehicle. The identical recall is 18S20. Please investigate other date made vehicles for 2016 Ford Fusion.
The contact owns a 2016 Ford Fusion. After stopping the vehicle and shifting into park, the vehicle continued to roll backwards. The gear shifter displayed that the vehicle was in neutral although the actual shifter was in the park position. The vehicle was towed to walnut creek Ford (1800 N., main St., walnut creek, ca) where it was diagnosed that the shift control cable bushing malfunctioned and needed to be replaced. The vehicle was not repaired. The manufacturer was not notified. The failure mileage was 101,000.
The contact owns a 2016 Ford Fusion. The contact received a recall notification for NHTSA campaign number: 18V471000 (power train). Cannon Ford Lincoln (904 N davis ave, cleveland, ms 38732, (662) 843-2785) was contacted for several months and stated that the part was not available. The manufacturer was contacted. The contact had not experienced a failure. Parts distribution disconnect. Consumer stated vehicle makes a loud sound. Problem was not fixed.
The contact owns a 2016 Ford Fusion. The contact stated that the vehicle would not shift into gear. There were no warning indicators illuminated. The vehicle was towed to sames Ford corpus christi (4721 ayers St, corpus christi, tx 78415, (888) 361-7675), but was not diagnosed or repaired. The manufacturer was notified and referred the contact to NHTSA. In addition, the contact stated that the vehicle was included in NHTSA campaign number: 18V167000 (steering). The failure mileage was 92,000.
I just got home pulled in my driveway. Put the car in park and realeased the brake. The car started moving forward while appearing to be in park. I looked at gears and car was in shift even though I put it in park. Then shifter was stuck and wouldn't let me move it. So I had to turn the car off. Then I released the brake and it started rolling backwards. I had to put the car S emergency brake on. I had a tow truck come to pick it up to tow to the dealership, he looked and confirmed that the gear bushing broke. He did something manually so he was able to reverse the car and pull it on the tow truck. I saw online that there is a recall on this exact thing, but my car wasn't on the recall when it should be. What if I was on the freeway and it broke. Very dangerous.
2016 Ford Fusion - pulled into parking spot at work, switched the gear into park, locked and exited my car. Suddenly, the vehicle began to roll in reverse. I had to quickly unlock and get back in the car to pull the parking break - the gear display on the dash panel indicated neutral, but the gear shift was stuck in park. The car could not be moved, it was towed to dealership - repair performed 'trans stuck in park, but car is actually in neutral, found shift cable off of transmission replace shift cable bushing, reattach shift cable, test ok." Charged me $99.58 pulled purchase paperwork my car was assembled in flat rock - matches recall, I have not moved. Where is my recall letter? my dealership won't honor/reimburse for the repair without the recall letter. Mileage was at 78,348.
The contact owns a 2016 Ford Fusion. After switching the gear into park, the vehicle suddenly began to move in reverse. The gear display on the instrument panel also indicated that the vehicle was in reverse. Upon inspection, the contact discovered that the transmission shift cable had detached from the transmission. The failure was not diagnosed or repaired. The manufacturer and local dealer (sun state Ford, 3535 West colonial dr, orlando, fl) were notified of the failure. The failure mileage was 75,000.
The contact owns a 2016 Ford Fusion. While driving 30 mph, the contact depressed the accelerator pedal and the vehicle seized. Also, the gear shift indicator illuminated and displayed that the vehicle was in reverse. The contact stated that the vehicle exhibited the same symptoms as listed in NHTSA campaign number: 18V471000 (power train). The vehicle was taken to mac haik Lincoln (4506 N navarro St, victoria, tx 77904, 888-253-4662) where it was diagnosed that the bushing to the shifter cable was fractured. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to NHTSA to file a complaint. The failure mileage was approximately 84,000.
Extremely hard shifts with hesitation just prior. Ihave taken the vehicle in and have been told they cannot repeat the problem and the shifting is normal. (the mileage and date are approximate as the problem is ongoing)
My vehicle wouldn't go into gear and after look at why this happening found that the bushing that attaches the tranmission shifter cable to the transmission degraded causing this issue. Also, while the key was out of the ignition my car still can move when it indicate on the shifter its in park. I had to apply the emergency brake to keep the car for not moving.
A D V E R T I S E M E N T S
- Lincolnton, NC, USA