This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
2015 Ford Fusion. Consumer writes in regards to steering wheel safety recall. The consumer stated the keys to the vehicle were stolen and requested information on how to handle the situation.
On July 5th when I got in my vehicle to go to work I tried to start the car and at first it wouldn't start. Tried again and the car started and then many warning lights flashed on the dashboard. Power steering assist fault and traction control on. And told O service immediately.I tried backing out of my garage but steering wheel was completely locked up and unable to steer. Had the car towed to dealership after 5 days was called back and was told the he power steering rack would have to be replaced and the battery was bad too. For a total cost of $2600. From other reports online his happens frequently with Fusion. There was a recall for the steering rack by my model was not included. Only 42,000 miles on car with regular driving and parked in garage when not in use. Vehicle should not have failed this quickly. If I was driving when this happened I would have had not control and most likely would have crashed.
The contact owns a 2015 Ford Fusion. The contact received notification of NHTSA campaign number: 18V167000 (steering); however, the parts to do the repair were unavailable. The dealer (rivertown Ford, 706-653-7420) was called and confirmed that parts were not available for the recall remedy. The manufacturer was not notified of the issue. The contact had not experienced a failure. Parts distribution disconnect.
The contact owned a 2015 Ford Fusion. While driving 40 mph, the steering wheel detached from the steering column. As a result, the contact crashed into a ditch. The air bags did not deploy. The contact sustained minor bruises and back pain that required medical attention. A police report was filed. The vehicle was towed to an insurance lot where it was deemed a total loss. The vehicle was not taken to a dealer or independent mechanic for diagnostic testing or repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 50,000.
- North Platte, NE, USA
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The contact owns a 2015 Ford Fusion. The contact received notification of NHTSA campaign numbers: 16V875000 (seat belts) and 18V167000 (steering); however, the parts needed for the repairs were not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact called felix sabates Ford Lincoln at (704) 552-2760 (7601 S blvd, charlotte, nc 28273) and was informed that parts were not available. The manufacturer was not contacted. The contact had not experienced a failure. VIN tool confirms parts not available for NHTSA campaign number: 16V875000 (seat belts) and parts distribution disconnect for NHTSA campaign number: 18V167000 (steering).
2015 Ford Fusion 's' (epas) defect. 50,200 miles on odometer at time of occurrence. Vehicle was stationary. Fusion's 2.5L engine (cold) would not start after being at rest for eight hours. Display depicted "power steering assist fault" and "service advance trac". vehicle would not start, even with (proper) jump. All interior and exterior lighting was very bright. Towed to Ford dealership. I was told by service manager that battery was "going bad" and told of $2086 fix to the epas (alone). I was not previously having any steering issues or concerns. Notified Ford Inc. And was issued a "cas" case number and told to look for an email from them in two days with their resolution decision, if any. I am not optimistic. Vehicle was properly maintained and always garaged. Several of my service visits were at multiple Ford dealerships, so maybe that will help my case. A two thousand dollar repair, on a "garage kept" three year old car, with 50K miles, albeit out of 3/36 warranty, is simply not acceptable. Luckily, no one in my family was injured/killed by this defect. Sadly, Ford's refusal to acknowledge this problem will obviously cost lives down the road, due to epas failure, not to mention future sales.
The contact owns a 2015 Ford Fusion. The contact received notification of NHTSA campaign number: 18V167000 (steering); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. Bommarito Ford (675 dunn rd, hazelwood, mo 63042, (314) 895-0600) was contacted and confirmed that the parts were not available after July of 2018 for the recall remedy. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
The contact owns a 2015 Ford Fusion. The contact stated that NHTSA campaign number: 18V167000 (steering) exceeded a reasonable amount of time for repair. Maxwell Ford (5000 South frontage road, austin, Texas 78745, (512) 443-5055) stated that parts were unavailable. The manufacturer was not contacted. The contact had not experienced a failure. Parts distribution disconnect.
The contact owns a 2015 Ford Fusion. The contact stated that the vehicle would veer to the left and there was a loss of power steering ability. The steering assist fault, battery, traction control, and stabilitrak warning indicators illuminated. The vehicle was towed to tri lakes Ford (180 state hwy T, branson, mo) where it was diagnosed that the steering gear was defective and needed to be replaced. The manufacturer stated that the vehicle was included in NHTSA campaign number: 18V167000 (steering). The failure mileage was approximately 96,000. Ford recall number: 15S14, Ford recall number: 18S08. Nhsta recall bulletin:15V250000. Nhsta recall bulletin: 18V167000
The contact owns a 2015 Ford Fusion. The contact received notification of NHTSA campaign number: 15V250000 (steering); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. Sheehy Ford Lincoln in richmond, Virginia was made aware of the recall and stated that the parts were unavailable. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
The steering wheel has come loose. I have had it tightened at local mechanic but it has come loose again. Mechanic advised the steering wheel bolt had "backed" out. I am concerned the steering wheel will come loose while driving. Date of occurrence below is estimate of first time noticed and the problem is recurring.
The contact owns a 2015 Ford Fusion. The contact stated that the steering wheel was loose. The contact was uncertain if the screw that was holding the steering wheel had come out of place or fractured. The vehicle was not diagnosed by a dealer. The vehicle was inspected by a repair facility from the independent source who sold the vehicle. The contact was uncertain if the vehicle was excluded from NHTSA campaign number: 15V250000 (steering). The manufacturer was notified of the failure months later. The VIN was not available. The approximate failure mileage was 38,000.
The contact owns a 2015 Ford Fusion. While driving 10 mph, the power steering seized without warning and "steering loss, stop safely" appeared on the instrument panel. The contact engaged the reverse gear to correct the failure and pulled the vehicle over to the side of the road. Cella Ford in newbern, North Carolina was made aware of the failure and stated that the failure was under recall, but the VIN was not included. The manufacturer was made aware of the failure. The failure mileage was approximately 70,000.
The contact owns a 2015 Ford Fusion. After starting the vehicle, the contact discovered that the steering wheel assembly was not secured properly. The steering wheel felt very loose and would move from side to side, and up and down. While operating the vehicle, the steering became more difficult to control due to the failure. The vehicle was not diagnosed or repaired. The manfacturer and dealer were not notified. The failure mileage was 75,000.
The steering will is loose and there is a significant jiggling up and down/ side to side. This is not a tire or brake issues. The steering wheel is loose and wiggles even when the car is not running and/or in park. The car has ~38K miles and this problem started about a month ago.
A D V E R T I S E M E N T S
- Richmond, CA, USA