This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2015 Ford Fusion. While operating the vehicle, the steering wheel felt loose and unsecured to the steering column. The cause of the failure was not determined. The local dealer was not contacted. The manufacturer was notified of the failure, but no assistance was offered. The contact was informed that the vehicle was not included in NHTSA campaign number: 18V167000 (steering). The contact stated that the vehicle experienced the same failure listed in the recall. The failure mileage was 81,000.
The contact owns a 2015 Ford Fusion. While operating the vehicle, the steering wheel felt loose and unsecured to the steering column. The cause of the failure was not determined. The local dealer was not contacted. The manufacturer was notified of the failure, but no assistance was offered. The contact was informed that the vehicle was not included in NHTSA campaign number: 18V167000 (steering). The contact stated that the vehicle experienced the same failure listed in the recall. The failure mileage was 81,000.
The steering is making a knocking noise when turn it 1 way or the other. Took to mechanic and was told 2 bolts are broken on the steering gear motor. They told me there was a recall #15S14 from Ford to take care of this and that they would have to do the work. Took to Ford dealer and they said the recall is not in my state of South Dakota and that I'd have to pay $1800 to have it fixed. The car has less then 36,000 miles and is out of the warranty and not happy that it does not include every Ford Fusion in that year. Have called Ford customer service and have just pond me off. The car is parked as don't dare drive it!!!
Moved my transmission from drive to park and it got stuck in park. Tried to move it back to drive but transmission wouldn't shift. In car the transmission shifts to drive but it doesn't move
The contact owns a 2015 Ford Fusion. While driving 35 mph and attempting to turn, the ability to steer became difficult and "power steering assist" appeared on the message board. The contact pulled the vehicle over to the side of the road and then drove home at a very low speed. The vehicle was not taken to the dealer for diagnostic testing. The manufacturer was not notified of the failure. The vehicle was not repaired. The approximate failure mileage was 65,000.
- Blaine, MN, USA
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Driving on the highway for about 1 hour, I felt my steering getting hard, then a warning came on saying " steering service now", exited the freeway came to a stop my car turned off, turned it back on and this warning came on "steering loss" my power steering was locked and very hard for me to maneuver off the road.
While driving 40 mph I suddenly lost power steering. Display popped up with messages about power steering, stability control, cruise control, lane keeping. Limped home slowly requiring extreme force to steer. Not sure what is next, but I have read of others having same problems.
The contact owns a 2015 Ford Fusion. While driving various speeds, there was an abnormal grinding noise when the steering wheel was turned left or right. Also, the steering assist warning indicator illuminated. The vehicle was taken to an independent mechanic who stated that there was a gap in the steering. The vehicle was taken to woodhouse Ford South (2288 osage ranch blvd, plattsmouth, ne 68048, (402) 296-9000) where it was diagnosed that the steering gear needed to be replaced and the steering wheel bolts were fractured. The vehicle was not repaired. The manufacturer was contacted and did not assist. The contact stated that the failure was similar to NHTSA campaign number: 18V167000 (steering). The failure mileage was approximately 50,000.
The contact owns a 2015 Ford Fusion. While driving approximately 20 mph, the steering assist warning indicator illuminated and the steering seized. Brandon Ford (located at 9090 E adamo dr, tampa, fl 33619, (813) 246-3673) was called and an appointment was scheduled to have the vehicle diagnosed and repaired. The vehicle was not included in NHTSA campaign number: 18V167000 (steering). The manufacturer was contacted. The approximate failure mileage was 52,000.
Power steering motor bolts corroded and broke at 65,000 miles. The mechanic informed me of a previous Ford recall being safety recall 15S14. However, this recall only extended until March 13th, 2015, whereas my car was manufactured on March 24th, 2015. Based on this technicality Ford refused to cover my vehicle's numerous times. The vehicle was in motion and I nearly lost control of the vehicle. Had this happened on the thruway it is very likely I would have been involved in a serious accident. There is an attached invoice attached for the details of the repair, the cost of the repair totaled $1,878.53.
The contact owns a 2015 Ford Fusion. While driving 20 mph, the contact experienced a failure with the transmission cord and stated that the gears failed to engage. The contact pulled the vehicle over and had it towed home. The contact received notification of NHTSA campaign numbers: 18V167000 (steering) and 18V471000 (power train). The parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. Maplecrest Ford Lincoln (2800 springfield ave, vauxhall, NJ 07088, (908) 964-7700) was contacted and confirmed that the parts were not available for the recall remedy. The vehicle was not diagnosed or repaired. The manufacturer was notified. The failure mileage was 47,000. Parts distribution disconnect.
The contact owns a 2015 Ford Fusion. The contact stated that the power steering was faulty and the steering wheel seized many times when attempting to turn. The power steering indicator illuminated. An independent mechanic stated that the power steering seized. The vehicle was taken to medford Ford (186 NJ-70, medford, NJ 08055, (888) 508-9703), but no assistance was provided. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure and did not assist. The failure mileage was 59,319.
The contact owns a 2015 Ford Fusion. While driving various speeds, the steering column seized and the power assist failure warning indicator illuminated. The vehicle was taken to portage Ford (3013 county hwy cx, portage, wi) where it was diagnosed that the gear box assembly was defective and needed to be replaced. The manufacturer was notified of the failure. The failure mileage was approximately 41,000. The VIN was not provided.
My steering wheel locked up when in the process of making a left turn on a city street at a braking speed of about 5 mph. I had no steering control and had I been going faster, on in traffic, or on the highway at 60 mph it would likely have been catastropic. In April 2018 I took the car to my dealership complaining of a frequent but inconstant "roar" coming from the front of the car. After testing nothing was found. I experienced the same "roar" a couple of times after. When I lost steering control I tried shifting gears from drive to reverse and got a very short wheel response, but lost it within 3 seconds. I pursued this repetitive process and, after a dozen attempts finally got the car off the road.
The contact owns a 2015 Ford Fusion. The contact stated that the power steering stopped functioning when the vehicle was first started. The contact had to turn off and restart the vehicle to get the power steering to unlock. The vehicle was not diagnosed or repaired. The dealer and manufacturer were not contacted. The failure mileage was 51,000.
Recall # 18S20: Hello there my shifter cable bushing which has been named in a recall failed last Thursday. I was backing out of my drive way with my kids in the car and the car got stuck in park, however the car was rolling and the display said the car was in neutral. I put the brake on and set the parking brake before turning the car off. I looked under the hood and sure enough the shifter cable was visible and disconnected from the transmission. I googled a picture of the part just to confirm and was able to determine that the white pieces and corrosion that were left behind were remnants of the cable bushing which looks like a white bead. The recall number is 18S20 and the notice instructs me to go to the local dealer to have this replaced. I contacted two local Ford dealers as instructed and they do not have the part. They stated that they would contact me when its available and the have no eta on part availability, however my vehicle is not drivable while I am waiting. I am a single parent with school aged children and I have to work and cannot afford a rental and there are no loaner cars being offered. I have two jobs and I had to resign from one job due to the inconvenience as the hours are late and there isn't any transportation available after a certain time.
The contact owns a 2015 Ford Fusion. While driving less than 25 mph, the steering wheel seized. The contact had to restart the vehicle approximately four times before the steering wheel would work properly. In addition, the warning indicators on the steering wheel illuminated. The vehicle was taken to the dealer (healey Ford Lincoln, 2528 route 17M, goshen, NY 10924, (877) 706-3640) where it was diagnosed that the steering wheel failed. The vehicle was not repaired. The manufacturer was contacted and stated that there were no recalls for the failure. The failure mileage was 72,880.
Recall number:18S20 NHTSA recall number:18V471 on July 20,2018 approximately 3:45am I pulled in a parking lot I put my car in park and went to get out of my vehicle and my vehicle began to roll backwards almost running over my foot as I was exiting my vehicle, I immediately jumped back inside terrified and held my foot on the brake while having an panic attack. I sat for hours holding my foot on the brake because I couldn't breathe and couldn't think when I finally could catch my breath after several phone call attempts I finally got a relative on the phone and asked what to do, they suggested putting my emergency brake on until I could contact my dealership which didn't open until 9:30am. After testing I received a phone call saying the bushings that attach the shifter cable to the transmission had detached from the transmission causing my vehicle to be in park but stuck in reverse causing the vehicle to roll backwards without me knowing because I think it's in park and there's no sign of me knowing it's stuck in reverse except when it started to roll away and almost over me as I was getting out. This has been such an big inconvenience for me this has caused me to miss work from 7/20/2018-7/24/2018 because I had no transportation to work (my commute to work is 1.5 hours), my son was not able to go to childcare, ect. And Ford has offered me no help because they say the replacement bushings aren't even in production yet. Ford is telling me there is nothing they can do because the recall is not active yet so now I have to lose my job, only income, my bills have become delinquent due to me not having transportation to and from work this is not right and Ford should not treat customers this way and should accommodate me until they figure out a solution this recall should have been handled in a more timely manner im paying money for a car and I have no transportation.
A D V E R T I S E M E N T S
- Fort Worth, TX, USA