This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2015 Ford Fusion. Before starting the vehicle, it was discovered that the steering wheel was extremely loose and would physically move approximately 1 to 2 inches in either direction. The vehicle was immediately taken to the dealer (lake Ford in lewistown, pa) where it was diagnosed that the steering wheel bolts were faulty and did not have the proper tread to secure the steering wheel in position. The failure was repaired by replacing the bolts and applying a tread lock adhesive to the bolts. The manufacturer was not notified of the failure. The failure mileage was 30,000.
I was driving earlier this year, traveling down the interstate at 70 mph when my steering wheel came completely loose. I was able to get pulled over with no damage, but did have to get it to a dealership to have the steering wheel put back on properly. I was charged by the dealership for the service.
Steering wheel came loose coming out of parking garage and almost wrecked. Dealer stated they tightened the bolt and hopefully it doesn't come loose again. Have had the transmission cooler replaced at 300 miles which broke down on highway. Emergency brake warning came on driving down freeway emergency brake initiated causing car to stop and almost wreck. The dealer said they fixed a sensor.
Noticed that steering wheel was loose while driving vehicle home from work for lunch at 12:00 on 10/27/17. Only wheel is loose- steering column is latched and stationary. Wheel has at leas 1/2" of give on all sides.
The steering became a little wobbly over the past two weeks and on Saturday 9/23)17 while driving to athens went to turn in gas station and the steering wheel fell off in my lap. My insurance agent happened to be riding in the dark when it happened as was my grandson. I have at least 6 other witnesses.
On July 26, 2017 I experienced a near total loss of steering of my 2015 Ford Fusion while driving in a parking garage. Warning lights indicating a loss of power steering assist and of traction control activated. Steering returned to normal after restarting the vehicle. My Ford dealership was contacted. I tried to then drive to the dealership for repair when the problem repeated itself. I got safely to the side of the road and arranged for a tow. The problem was diagnosed as being a failed steering gear assembly and the power steering rack was replaced, costing $1,871.42. A brief internet search indicates there have been at least three recalls of Fusion (and other Ford / Lincoln models) for power steering assist failure (6/11/2013; 5/2/2015; 6/27/2015). This is apparently a common problem with Fusion and reports of symptoms identical to those described herein are numerous. The actual failure that caused this event is unknown: Codes were pulled that indicated the electric steering rack assembly needed replacement but this does not pinpoint what part of the assembly was at fault. When asked what would cause this loss of steering on a vehicle having 59,666 miles on it, the Ford service manager suggested it was due to "driving over rough roads". this explanation, whether true or not, is absurd and unacceptable. The vehicle is operated under the same road conditions common to all drivers. If the design and manufacture of the Fusion steering system is delicate enough to fail under normal use it should be replaced. Problems that result in compromised steering or braking are life-threatening. It would seem to be only a matter of time before the ongoing steering problems with the Fusion results in death.
Takata recall I did a wheel aligment on 2015 Ford Fusion cause it pulls right real hard on acceleration.the aligment said it was just fine but the toe was out of adjustment in the front and rear tires.the car still pulls right on ecceleration and now its pulls harder sometimes.my other problem is I can't pull the seat to put it on it's stuck and Ford is telling me it's not a warranty problem.I'm mad Ford wont fix there screw ups and once this is fixed I will never buy another Ford product again.
On July 23, I received a call from my wife saying her car would not start. After starting the car, we notice the power steering would not turn. Warning lights on the dashboard for power steering failure was flashing. Along with a few other service engine warning. While waiting for a tow truck, did research on youtube to see if this was a common problem. Well, to my surprise. Youtube was loaded with the same problem. My car is just over two years old.
I've had steering and transmission issues since I purchased this car that can't be and/or won't be addressed by the dealer. The car is very hard to keep in the lane especially on the expressway. The transmission shifts very hard upon acceleration and deceleration. The suspension is weak making the car seem as if it's sinking on the drivers side and bounces way too much as well as the swaying as the car is driven and has where roll on turns. The vehicle sits too low to clear all drive ways and the wipers don't clear the windows properly. The front window always gets foggy causing the heat or ac to be used constantly.
Takata recall. I was driving to work when all the sudden I coudnt turn my steering wheel left or right can drive straight but trying to turn T O make a left or right was impossible. I drove it to work that morning but it was so dangerous because it took me a long time to make turns since the steering wheel was so heavy to turn. I took it to for dealer ship and it took them 2 days before they could give me a diagnoses. They told it the steering wheel gear/ steering module needed to get replaced. Electrical power outage on the sheering wheel module. They first told me it would cast $1,300 then 2 days later $1700 I spoke to a supervisor and he told me $2200.0 when I told him I already got a quote from his mechanic, he said $1600
Started car and placed into reverse to back out of parking space. As I backed up I tried to turn my steering wheel, but couldn't. the steering wheel was completely locked and would not turn at all. After turning the car off and on several times I was finally able to drive the car. This has occurred on four separate occasions in a one month period. Once at the dealership I was told that the issue was the steering gear box, a $1,700 fix for a car that is less than two years old, but out of the 36,000 basic warranty. The car is being repaired at a local Ford dealer, I will provide the repair invoice once the work is complete.
My vehicle has stalled multiple times during motion and when it was in stationary. There was a message popping up on the dashboard saying "transmission not in park", I took it to multiple dealers to see if they can find the issue and all of them said that their computer isn't detecting the issue that I'm having. So they can't duplicate my concern. I even opened up a lemon law case in NJ so hopefully they can help me.
Was driving last Thursday Nov 10 2016 on my way to work, stop at red light then made a left hand turn and could not control my steering. Almost hit telephone pole due to not be able to turn my steering wheel. Had to call tow truck and tow it into hagerstown Ford. Need to order whole new steering box. I wonder how this could happen to a vehicle only one year old with only 70,000 miles. I seen they had recall 15S14 regarding the steering. I was never notifty.
A D V E R T I S E M E N T S
- Gilbert, AZ, USA