This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
My vehicle's battery drained out because we hadn't been driving the vehicle much due to covid stay-home orders in Michigan and staying at home over the holidays. We rolled it out of the garage and jump started it in the driveway, then let it run for an hour to recharge the battery rather than driving it because our power steering and advance trac were showing fault messages and it was very difficult to steer the vehicle. The messages didn't go away after we turned it off and restarted it. We even left it overnight and tried the next morning. The messages are as follows: Low battery features temporarily turned off steering assist fault service required service advance trac there are also two warning lights showing a car skidding, one with the text "off" under it. I believe these are the traction control warning lights. Looking on the internet, I see there have been recalls for steering problems related to the electric power steering assist systems https://www.consumerreports.org/car-recalls-defects/Ford-recalls-sedans-and-SUVS-steering-problem/www.fordproblems.com/epas/ I contacted Ford to see if they could provide some advice or assistance. There don't seem to be any recalls associated with this issue for my vehicle's VIN. They suggested I try turning it off and turning it on again (a "key cycle") to see if it would reset, which I have done a few times with no success. They then suggested taking it to the dealership to have it checked out. I don't feel safe driving with the steering wheel being so difficult to turn, so will need to have it towed. I also I fear I could be expensive to get this fixed if Ford does not recognize this as a service issue. I thought I should document this in case other vehicle owners have experienced similar problems and this is in fact a systematic issue, not an isolated case.
My daughter was driving on highway I-45 when she encountered some snow. The steering assist light, the tire pressure light and advance trac light came on. Power was lost to the steering wheel making it extremely hard for here to steer the vehicle. The fault maybe a wheel sensor or some other component causing this to happen. I really don't know. Luckily no one was injured and no police was involve.
The contact owns a 2015 Ford Fusion. The contact stated that while driving, the power steering malfunctioned causing the steering wheel to become very difficult to turn in either direction. The contact indicated that the failure occurred while driving in the rain or snow with the temperature below 50 degrees. The cause of the failure was not determined. The manufacturer was notified but no assistance was offered. The contact was informed that the vehicle was not included in the NHTSA campaign number 14V704000 (steering). The contact stated that the vehicle experienced the failure listed in the recall. The local dealer was not contacted. The failure mileage was 50,000.
The contact owns a 2015 Ford Fusion. The contact stated that upon start of the vehicle, the power steering failed to operate as needed with the power steering assist failure warning message displayed on the instrument panel. The contact stated that excessive force was needed to steer the vehicle. The contact initially took the vehicle to an independent mechanic who did not have the proper tools to diagnose the failure. The vehicle was then taken to murray motors lock haven (910 bellefonte ave, lock haven, pa 17745) where he was informed that there were no recalls on the vehicle. Upon investigation, the contact discovered NHTSA campaign number: 15V250000 (steering) which he linked to the failure however, the VIN was not included. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 47,000.
Sudden loss of power steering while driving on a city street and making a turn through an intersection. Repair required is complete replacement of the electronic steering assembly gear.
- Willow Grove, PA, USA
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While driving on local road loss of power steering and ABS systems. Similar to recent recall of other Ford Fusion, but my VIN is not covered by the recall.
The rpms rev and shifting hesitates. Was at a stop light, went to drive off from light and it stalled in intersection as it was stuck in gear and finally went into gear. It slow, hard shifts at usual times. The stalling happens out of the blue. I do not go far because I don't want to have an accident from it stalling in gear! I've put so much money on tranny work, this is ridiculous to not have a safe vehicle and have to worry about being stranded.
While driving my car power steering was lost while turning. I almost ran into another vehicle but was able to pull my steering wheel fast enough even though it was very hard to turn
Fuse continues to pop. The vehicle was driven to a grocery store and after the shopping the vehicle started up briefly then died. We changed the fuse at the parking lot but it popped the fuse again. We ended up having it towed. The mechanic believes it is a fuel pump issue or wiring to the fuel pump. We are on military orders in italy and have been unable to reach Ford to authorize repair since we do have a valid extended warranty. Italian Ford dealers will not work on american spec cars. We have a certified mechanic who has access to Ford but needs the authorization code in order to start repairs and recalls. We are getting the run around with Ford's customer service hotlines and no one seems to be willing to help. We cannot ship the vehicle back to the states with active recalls on it. The vehicle is completely broke down currently. We are upset on how Ford supports its military!
I was driving at appx 30 mph on a city street, upon starting to stop, I hear a loud noise and I lost the ability to steer my car. The bolt that holds the power steering assist motor to the rack and pinion broke and left me with no steering capabilities. Ford issued a recall (15S14) for this bolt corrosion problem. It was replaced in 2016, however the same exact problem occurred again and upon inspecting bolt it was determined that it was in fact corroded and cracked 3/4 of the way before the final break. This is a serious safety issue within the Fusion line of cars, the recommended "fix" action that was taken is not adequate to mitigate this problem from further happening and potentially causing serious consequences to drivers who assume this issue has been "fixed" because they've taken their car in for recall measures. This issue will cause serious damage or loss of life if not remedied by Ford immediately.
The contact owns a 2015 Ford Fusion. The contact stated that while driving and making a left turn the power steering ceased with several unknown warning lights illuminated. The vehicle was turned off and restarted. The vehicle was not taken to be diagnosed nor repaired. The manufacturer was notified of the failure and referred the contact to NHTSA. The failure mileage was approximately 62,000.
Steering system has completely locked on initial starting vehicle. Car will shift into drive and reverse, but will not steer left or right. This happened on two occasions, 2/14 and 15/2020. Steering will only become operational after car has become heated, after approximately 20 minutes. This all happened early morning hour of temperature of approximately 8 degrees. This also happened on my last Ford Fusion 2010, which I traded in for this Ford Fusion.
My car was parked and when I turned it back on I didn't have power steering. It has been diagnosed a Ford dealer (dovi motors, cortland, NY) as my power steering gear motor detached due to the bolts corroding that resulted in a loss of power steering and unsafe driving. There is an active recall for the year/make/model of my car for this exact issue but my VIN was not included in the recall (number 19S26). This recall needs to be re-evaluated to prevent injury to others affected.
The contact owns a 2015 Ford Fusion. While operating the vehicle, the power steering assist failed and caused the steering wheel to become very difficult to turn in either direction. The vehicle was taken to an unknown dealer to be diagnosed. The contact was informed that the steering rack was defective and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. There was no assistance offered. The failure mileage was 100,000.
I was driving back from grocery shopping when I lost control over steering. The moment when I lost control was during my slight right turn moving at speed of about 30mph I did not know what happened at the moment because I was more focused to not hit anyone presenr at that moment on the road. Good thing is that school across the road was closed because timing when this happen was around the time when parents usually pick their kids for school. After I parked car I investigate to see what had happen. There were three messages indicating that something was wrong: 1. steering assist fault - service required, 2. service advancetrac and 3. hill start assist not available. I was searching today to see other people experiance and results were positive a lot of cases like this one. Things that all reports have in common is that all owners needed to pay to fix car no option for recal. Eventhough that models like this one used to have several things that needed to be changed on similat things in the past.
The contact owns a 2015 Ford Fusion. The contact stated that the steering wheel was loose and jiggled without warning. The vehicle was taken to cowles parkway Ford (703-986-5500, located at 13779 noblewood plz, woodbridge, va 22193) where a diagnostic test was recommended. The failure was not diagnosed or repaired. The manufacturer was made aware of the failure and stated that there was no recall. The failure mileage was 65,002.
The contact owns a 2015 Ford Fusion. When the vehicle was started, the steering assist warning indicator illuminated and the steering wheel seized. The contact went to joe holland Chevrolet & imports (210 maccorkle ave sw, South charleston, wv 25303, (304) 744-1561) without her vehicle and was informed of NHTSA campaign number: 19V632000 (steering). The dealer informed the contact to take the vehicle to a Ford dealer. The contact went to todd judy Ford (1900 patrick St plaza, charleston, wv 25387, (304) 344-1601) and was informed that the only recall associated with her vehicle was for the takata air bags. The contact was provided a cost estimate for a diagnostic test to determine the cause of the failure. The contact notified the manufacturer and was informed that the only recall they found on the vehicle was for the air bags. The manufacturer offered no further assistance. The vehicle was not repaired. The failure mileage was approximately 40,000. VIN tool confirms parts not available.
The contact owns a 2015 Ford Fusion. The contact stated that the vehicle experienced multiple electrical and computer malfunctions, including the front windshield wipers randomly activated and bounced up and down. The instrument cluster lights shut off and the gauges stopped working. In addition, the steering wheel became difficult to turn and the vehicle would not immediately start. The cause of the failures was not determined. An unknown dealer was notified of the failures. The manufacturer was not notified. The failure mileage was 58,000.
I started my car to go to work this morning. The steering wheel was locked in place. My dashboard indicated two warnings: 1) steering assist fault. Service required. 2) service advance traction. I see there have been other steering complaints for this model. My vehicle has only 31,351 miles
The contact owns a 2015 Ford Fusion. While the contact's daughter was driving 45 mph, the steering wheel turned to the right and became difficult to turn. There were no warning indicators illuminated. The driver was able to drive to her residence. The contact associated the failure with NHTSA campaign number: 15V250000 (steering). The vehicle was taken to larry H. miller super Ford salt lake city (located at 1340 S. 500 w, salt lake city, ut 84115, (801) 783-4473) where it was diagnosed that the steering assembly and an unknown wire for the power train needed to be replaced. The vehicle was repaired. The manufacturer was notified. The failure mileage was 110,000.
A D V E R T I S E M E N T S
- Mt Pleasant, MI, USA