This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns 2015 Ford Fusion. The vehicle was previously repaired under NHTSA Campaign Number: 22V413000 (Power Train). The contact stated that while shifting gear, the vehicle violently jolted. The manufacturer was not made aware of the failure. The failure mileage was approximately 116,000.
The contact owns a 2015 Ford Fusion. The contact stated while the vehicle was in an automated car wash, the gear was shifted to park(P) but displayed as neutral(N) and the contact was assisted with pushing the vehicle out. No warning lights were illuminated. The vehicle was then towed to an independent mechanic, where it was diagnosed that the coils needed to be replaced. The vehicle was repaired. The VIN was included in NHTSA Campaign Number: 22V011000 (Service Brakes, Hydraulic). The manufacturer was not made aware of the failure. The approximate failure mileage was 134,000.
The contact owns a 2015 Ford Fusion. The contact stated that while driving at approximately 17 MPH, the brakes were depressed and failed to respond, causing him to rear-end the vehicle in front of him. No warning lights were illuminated. The air bags had not deployed. A police report was filed. The vehicle was towed to an independent mechanic, where body repairs were completed and it was diagnosed that the driveline needed to be replaced. The vehicle was repaired. The contact had received notification of NHTSA Campaign Number:?23V162000 (Service Brakes, Hydraulic) and related the failure to the recall; however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was 97,000.
The contact owns a 2015 Ford Fusion. The contact received notification of NHTSA Campaign Number: 22V011000 (Service Brakes, Hydraulic) and 22V413000 (Power Train) however, the parts to do the recall repairs were unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
The contact's daughter owns a 2015 Ford Fusion. The contact stated that while her daughter was driving at an undisclosed speed, the vehicle stalled without warning. The vehicle was towed to the dealer where it was diagnosed that the transmission had failed and needed to be replaced. The vehicle was repaired; however, a year later while the contact-??s daughter was driving at an undisclosed speed, a message indicating that the vehicle was overheating appeared on the instrument panel. The vehicle then inadvertently decelerated and stalled. The vehicle was towed to an independent mechanic where it was diagnosed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and the contact was advised to call the NHTSA Hotline. The failure mileage was approximately 140,000.
- Flint, MI, USA
Search CarComplaints.com for these popular complaint phrases...
The contact owns a 2015 Ford Fusion. The contact received notification of NHTSA Campaign Number: 20V177000 (Latches/Locks/Linkages) and 22V413000 (Power Train), however, the parts to do the recall repairs were not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact stated while driving at an undisclosed speed, the steering wheel seized. Additionally, the traction control warning light was illuminated. The failure mileage was approximately 80,000. Parts distribution disconnect.
I was taking my granddaughter to school. I stopped to put my car into reverse to park and the gear shift was stuck. I couldn-??t move it into any position but neutral. I pulled my emergency brake concerned that that the car would roll. I sat in my car for several hours because I didn-??t know what was wrong or what to do. I finally decided to have it pulled home until I could find out what happened.
Car have trouble accelerating and shifting into gear. It started randomly sometimes it will shift extremely hard and then won-??t accelerate after 45 minutes.
The contact owns a 2015 Ford Fusion. The contact stated that while shifted into reverse, she attempted to place the shifter in the drive position however, the shifter failed and was stuck in reverse. No warning light was illuminated. The vehicle was taken to the dealer where it was diagnosed that the transmission shifter cable bushing needed to be replaced. The vehicle was repaired however, the failure recurred. The vehicle was taken back to the dealer where it was diagnosed that the transmission shifter cable bushing and the cathodic needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact that her VIN was not included in a recall and to call the NHTSA Hotline for assistance. The failure mileage was 60,152.
The contact owns a 2015 Ford Fusion. The contact stated while driving approximately 10 MPH, the transmission shifter cable bushing detached. There were no warning lights illuminated. The vehicle failed to shift into gear as needed. The contact had a friend manually release the gear shifter and select drive(D). The contact called the local dealer and was informed that the vehicle was not covered. The vehicle was not diagnosed or repaired. The contact related the failure to NHTSA Campaign Number: 22V413000 (Power Train). The manufacturer was contacted and referred to the NHTSA Hotline for assistance. The failure mileage was unknown.
My car has been shifting differently and running rough. I took it to a garage and said that the shifting gears were delayed. Something is going on with the shifting. I will call Ford dealer and see what they say. I'm worried about driving it because of safety. I saw on the safety website a recall on 22S43 damaged or missing bushing that may prevent the vehicle from shifting into the intended gear. Im wondering if this would be my vechicle.
The contact owns a 2015 Ford Fusion. The contact stated while at a complete stop he attempted to accelerate the vehicle and it would not accelerate. The contact stated he tried shifting the gears, but the gears would not shift, he was eventually able to shift the gear to park position. The vehicle was towed to the dealer, and they stated that they would not be able to repair the vehicle because the VIN was not included in NHTSA Campaign Number: 22V413000 (Power Train) and they could not sell him the part either. The manufacturer was contacted, and a complaint was filed and advised to contact the NHTSA Hotline. The failure mileage was 120,000
The contact owns a 2015 Ford Fusion. The contact stated while entering her driveway at 2 mph, she was unable to shift gears to Reserve and then the vehicle stalled. The contact stated the transmission not in Park warning light was illuminated. The contact was unable to start the vehicle and the gears shifted independently into Park. The contact stated with the help of her husband, she manually shifted the gears to be able to park the vehicle. The contact called the local dealer and made them aware of the failure. The vehicle was not diagnosed or repaired. Upon investigation, the contact associated the failure with NHTSA Campaign Number: 22V413000 (Power Train), however the VIN was not included. The manufacturer had been informed of the failure. The failure mileage was 242,469.
The contact owns a 2015 Ford Fusion. The contact stated after refueling the vehicle, the vehicle hesitated while attempting to start the vehicle. Once the vehicle started and the contact shifted into drive(D), the vehicle inadvertently reversed. The failure reoccurred several times. There were no warning lights illuminated. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The VIN was not included in NHTSA Campaign Number: 22V254000 (Power Train). The approximate failure mileage was 65,000.
The SERVICE ENGINE SOON icon appeared. Three days after, I went to Auto Zone to try to find the issue and the issue was unknown. The day after, the SAFETY ALERT icon appeared and immediately after, the message TRANSMISSION NOT IN PARK appeared. The 2015 Ford Fusion Hybrid slowed its acceleration to under 20 mph and upward to 35 mph and returned to under 20 mph. Search with the vehicle's VIN number on NHTSA website, shows that VEHICLE MAY POSSIBLY HAVE A DAMAGED/BROKEN/MISSING TRANSMISSION SHIFTER CABLE BUSHING. Safety of others put at risk because when vehicle acceleration and deceleration process slowed the vehicle into incoming traffic and creating a problem in the flow of traffic. Cannot get vehicle to a dealer for inspection.
The contact owns a 2015 Ford Fusion. The contact stated that while driving at an undisclosed speed, the vehicle lunged forward during acceleration. Additionally, the vehicle made a squealing sound while the brake pedal was depressed. The contact related the failure to the transmission and braking system. The vehicle was taken to the dealer where the mechanic replaced the body cam, overhead console, steering gear assembly, and rack and pinion. The failure recurred and the vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was 81,252.
This car will randomly shut off while driving at any speed on hot days. The display will say "Transmission not in Park" then the instrument cluster will go dark and the engine shuts off. There is no check engine light and there are no ODB codes presented. I have to wait some amount of time, which varies, before it will turn on again. It has also not turned on from sitting for more than eight hours on two hot days. This is very much a safety issue and searching the Internet I find it is not uncommon with Ford Fusion and Escape vehicles with no discernible solution being presented. My auto shop has looked at the vehicle and replaced the fuel flow sensor but it did not fix the issue. I have replaced the key ignition switch and immobilizer ring and pulled every fuse and cleaned the contacts with no resolution.
The contact owns a 2015 Ford Fusion. The contact stated that there was abnormal humming sound was detected inside the vehicle. Additionally, the vehicle was bouncing. There were no warning lights illuminated. The vehicle was taken to the local dealer where it was diagnosed that the bushing to the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was contacted however, no further assistance was provided. The approximate failure mileage was 150,008.
The car recently misfired 3 times. I took into get oil change and have the misfire checked into. The misfires started 11/4/21. Car would run rough and then stall out. It would sit for a minute or two and start and run fine. There were no check engine lights or gage to show the car was running hot. I never dreamed it was a cracked cylinder. The Dealer performed EEC test diagnosis and found previous misfies in cylinder 1 in mode 6 of PCM. Found coolant level low, pressure tested cooling system and found that cylinder 1 with coolant intrusion. Short block replacement. I see online that there have been recalls on 2013 -2014 Ford Fusion and other 2013-2015 vehicles for this exact problem of a lack of coolant circulation causing an engine to overheat resulting in a crack in the cylinder head. In these models dealers were installing a coolant level sensor with supporting hardware and software at not charge to customer. Ford dealer is charging me $5,000 for short block replacement, which I feel is a defect of the Ford Engine Design. I purchased by car in Nov. 2014 so it only makes sense that this engine had the 2014 design problem. I declined repairs at that moment, to investigate the problem and asked for my car. The dealer stated they had to put my car back together so it would be about 20 mins. When I got the car back it seems to be running normal like when I took it in, but down the road about 3 miles the car started to sputter and stalled. After sitting a few minutes with flasher on in traffic on a major road, the car would start up and wouldn't go over 15 mph and continued to stall. I called dealer and they gave me the number to the towing company they use. The car was towed back to dealership. The Ford dealer is charging me $5,000 for short block replacement. They did file a complaint with Ford Motor Co. Customer Relationship Center and they stated the dealer had opened a case by no programs in place for assistance. The dealer is telling the consumer this occurred due to a Ford design flaw. If this
On January 1st I left my home to go to a store and noticed the cars shifter had a hard time finding the sport drive and would immediately pop into the regular drive mode. Upon leaving the store my shifter became extremely difficult to move into reverse to pull out of the parking spot. Once I got out of the spot it was even harder to move it into drive. Once it was in drive I drove it back into the parking spot and restarted the car. At this point it was still difficult to put the car into reverse so I figure I would drive the 5 minutes home and figure out what was going on after I got back. Upon getting home I went to put the car into park again and it was stuck in drive even though the shifter indicated the car was in park. I did some research and found there was a recall for certain 2013 - 2016 Ford Fusions because the bushing that connects the shifter cable to the transmission may degrade and break over time. On January 3rd I got the car towed to the dealership for the repairs and found that my car was not covered under this recall (Ford recall # 19S16, NHTSA Recall # 19V362000) as it was not manufactured at one of the locations identified under this recall. The dealership referred me to a corporate representative who told me they could not add my VIN to the recall, however they urged me to contact the NHTSA to see if my VIN could be added to this recall as this is the same issue as outlined within the recall.
A D V E R T I S E M E N T S
- Shoreview, MN, USA