This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2015 Ford Fusion. The contact stated while driving at an undisclosed speed into a gas station, the contact shifted the transmission into reverse(R); however, the transmission inadvertently shifted into park(P). The transmission fault message was displayed. The contact stated that the transmission seized while in park(P). The vehicle was towed to the dealer, and the contact was informed that the vehicle had previously been repaired under NHTSA Campaign Number: 18V471000 (Power Train), but the failure persisted. The dealer determined that the shifter cable bushing needed to be replaced for the second time. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was opened. The failure mileage was approximately 147,000.
The contact owns a 2015 Ford Fusion. The contact stated while driving at an undisclosed speed, the contact became aware of a failure with the transmission. The contact stated that the gear shifter seized and remained in drive. There was no warning light illuminated. The vehicle was taken to the dealer where it was diagnosed that the shifter cable bushing had detached and needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and the contact was referred to NHSTA Hotline for assistance. The failure mileage was approximately 225,974.
The contact owns a 2015 Ford Fusion. The contact stated that while the vehicle was turned off with the gear shifter in park(P), the vehicle began to roll forward while the contact was in front of the vehicle. The vehicle was on an incline and independently stopped after rolling forward. The vehicle was taken to an independent mechanic where the mechanic informed the contact of NHTSA Campaign Number: 22V413000 (Power Train) which the mechanic linked to the failure. The dealer was notified of the failure and informed the contact that the VIN was not included in the recall. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 190,000.
I noticed the coolant level keeps getting low. There was a large amount of white smoke coming from the exhaust. It sounds like water in the dash. Now the car is barely drivable. No warning lights have come on.
- Lake Charles, LA, USA
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The contact owns a 2015 Ford Fusion. The contact stated that while driving at an undisclosed speed, the vehicle seemed to shift improperly, after which the contact heard an abnormal rattling noise coming from underneath the vehicle. The vehicle was taken to the dealer, who diagnosed a failure with the transmission flex plate. The vehicle was not repaired. After investigating the failure, the contact related the failure to Customer Satisfaction Program: 22N12. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was unknown.
Have had the power train and transmission worked on since I have owned this car. Now again the transmission is messing up. This car has less than 100,000 miles there is no reason for this many issues with the power train.
The contact owns a 2015 Ford Fusion. The contact stated while driving 60 MPH, the vehicle decelerated independently and started jerking. The contact stated that the vehicle failed to exceed 30 MPH while depressing the accelerator pedal. The check engine warning light was illuminated. The contact stated that several unknown repairs were performed on the vehicle regarding the failure; however, the failure persisted. The vehicle was towed to an independent mechanic to be diagnosed. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 160,000.
The contact owns a 2015 Ford Fusion. The contact stated while his wife was driving at an undisclosed speed, the vehicle inadvertently lost motive power. The contact's wife was able to coast to the shoulder of the roadway, where the vehicle was able to restart. No warning lights were illuminated. The vehicle was taken to an independent mechanic, who diagnosed a failure with the transmission range sensor. The vehicle was not repaired. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was 65,000.
Multiple times when starting the car And shifting from Park to Drive or Park to Reverse there is a hesitation of a few seconds then the vehicle shifts hard into gear and jerks the vehicle without pressing the gas pedal. When driving the car fails to shift properly and gets hung up in low gears and shifts and jerks the vehicle.
The contact owns a 2015 Ford Fusion Hybrid. The contact stated that while driving at various speeds, there was an abnormal noise coming from the vehicle. No warning light was illuminated. The vehicle was taken to the dealer where it was diagnosed that the bearings had failed in the transmission. The vehicle was not repaired. The manufacturer was made aware of the failure and determined that the VIN was not included in a recall or under warranty. The failure mileage was approximately 112,152.
The contact owns a 2015 Ford Fusion. The contact stated that after reversing and then shifting into drive (D), the vehicle failed to respond as needed and continued to reverse even though the gear shifter was in drive (D). The contact allowed the vehicle to reverse into a safe space, and attempted to shift into park (P), but the gear shifter was stuck. There was no warning light illuminated. The contact engaged the electronic parking brake and was able to park the vehicle. The vehicle was towed to the residence. The dealer was notified of the failure and informed the contact that the VIN was not included in NHTSA Campaign Numbers: 19V362000 (Power Train) or 22V413000 (Power Train). The vehicle was not diagnosed nor repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 206,000.
The contact owns a 2015 Ford Fusion. The contact stated while attempting to shift into reverse, the vehicle remained stuck in neutral with the transmission warning light flashing on the instrument panel. Due to the failure, the vehicle was towed to the residence. Upon investigation, the contact discovered NHTSA Campaign Number: 22V413000(Power Train) which she linked to the failure. The dealer was notified of the failure and the contact was informed that the vehicle was not included in the recall. The manufacturer had was not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 190,000.
The power steer system went out on my car with no warning, the catalytic converter is going out. This car have caused me more problems than a little. The dealership are full so you can-??t get any recall done. This is a bad car and should be off the lots. I can-??t get reimbursed for no work I put into this car because I didn-??t take it to the dealership. This is unfair to me I work very hard for my money. This is about the third complaint I have sent and no one has responded. I WILL NEVER RECOMMEND FORDS.
The contact owns a 2015 Ford Fusion. The contact stated that while his son was attempting to start the vehicle, the vehicle failed to start. After a visual inspection of the gear selector mechanism, the contact observed that the cable was detached. The contact was able to shift the gear by using the shift lock release button and was able to start the vehicle. The vehicle was taken to the dealer, who determined that the shifter cable bushing had degraded, causing the shift cable to detach. The vehicle was repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 19V362000 (Power Train) but the VIN was not included. The manufacturer was notified of the failure but referred the contact to the NHTSA hotline for assistance. The failure mileage was 90,000.
When car shifts gear and car itself will jerk before settling. I had this issue prior to my 60K mile transmission warranty expired and the Ford dealership in Arlington, VA fixed it and stated that a piece in the transmission was broken and cause the transmission to not shift properly. They replaced it and a few years later I am having the same issue. I-??ve also had issue where driving the entire electric system would shut off and then reset mid drive but that has only happened twice and that was back in 2018.
Had to have my transmission replaced due to harsh shifting into 2nd & 3rd gear while driving, as well as when you slow down it would down shift in those two gears. Had the transmission replaced, and not even a week later after they also updated the ECU for the transmission, now this transmission that was put in is doing the exact same thing. Now a few weeks later my trunk is randomly opening while I'm driving or while I'm at work, ECT.
2015 Ford Fusion SE was taken in for multiple recalls on 6/14/2023. The recall that caused an issue was 23E03 Powertrain Control Module Reprogramming. After recall was completed, the gear shifter did not want to go in to gear, the gears were not wanting to change, and the times they did change they were shifting erratically. I was then only able to go 5 mph, and unable to make it home. The problem was confirmed by the dealership as they had to retrieve the car and take it back to the dealership to be looked at. When driving the vehicle, they confirmed that the gear shifting was "terrible". The vehicle is at the dealership waiting for the issue to be fixed as of 6/27/2023. There were no warnings or messages displayed at any point.
My 2015 Ford Fusion has only 75,000 miles on it. Last week, I noticed that my car was making a noise when turning the steering wheel. It started taking more effort to take turns, and my steering wheel did not make a smooth transition back after taking a turn. I brought my car to the Ford dealership, and they ran diagnostics- my car needs the steering column replaced.
A D V E R T I S E M E N T S
- Bessemer, AL, USA