This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2015 Ford Fusion. The contact stated while attempting to start the vehicle, the vehicle would not start. The message "Transmission Not in Park" was illuminated. The contact also stated he was unable to move the gear shifter to shift gears. The vehicle was towed to an independent mechanic who diagnosed that the shifter cable had detached. The dealer was notified of the failure and informed the contact that the VIN was not included in NHTSA Campaign Number: 19V362000 (Power Train). The manufacturer was not notified of the failure. The vehicle was not repaired. The approximate failure mileage was 85,000.
The contact owns a 2015 Ford Fusion. The contact stated that while at a stop, the vehicle would independently shift into neutral without warning. The contact had to restart the vehicle to resume normal driving functionality. The contact had linked the failure to a defective powertrain control module (PCM). The contact had notified a dealer of the failure and was informed that there would be a three-week wait for an appointment to have the vehicle diagnosed. The manufacturer had yet to be notified of the failure. The vehicle had yet to be repaired. The failure mileage was approximately 70,000.
Fuel system loses pressure sometimes and the car cuts off completely, sometimes at high speeds. This is very dangerous because of loss of power steering and brakes. That transmission also shifts erratically sometimes which is also dangerous because if I need to accelerate to avoid an accident, it wont shift correctly and makes it more difficult to do so.
The affected vehicle is a 2015 Ford Fusion energi with 80,350 miles. VIN: 3fa6P0su1fr I purchased the vehicle from keller Ford in hanford California on 11jan2021, at 79,902 miles. On my way to work while on the highway, symptoms started with a high pitch noise, followed by, a burning smell, motor over temp warning, and finally a complete loss of power and a "pull over safely" warning. I had my car towed to the dealership the following morning to be worked on, where they found the transmission assembly to be the affected issue. The transmission had been replaced sometime last year prior to my ownership, which was undisclosed to me at the time of purchase, so this is now the seccond time this car has had an issue with the ecvt assembly. (part number hm5Z-7000-arm). The original repair was a complete transmission replacement, but this time, Ford is looking at having the dealership rebuild the transmission. I have not been able to find many other issues with this transmission, aside for two tsbs. 20-2219 and 19-2391. The hybrid electrical system, which includes the ecvt, is warranted by Ford up to 8 years or 100,000 miles
The rpms rev and shifting hesitates. Was at a stop light, went to drive off from light and it stalled in intersection as it was stuck in gear and finally went into gear. It slow, hard shifts at usual times. The stalling happens out of the blue. I do not go far because I don't want to have an accident from it stalling in gear! I've put so much money on tranny work, this is ridiculous to not have a safe vehicle and have to worry about being stranded.
- Deltona, FL, USA
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The contact owns 2015 Ford Fusion. The contact stated that while driving at an undisclosed speed, the vehicle loss motive power while depressing the accelerator pedal. The RPM was redlined. There were no warning lights illuminated. The vehicle was shifted to park however, the instrument panel indicated that hill start assist was not available. In addition, the rear lights remained illuminated without depressing the brake pedal. The contact disconnected the battery for the rear lights to turn off. The contact had a certified mechanic to look at the vehicle and was informed that the throttle body surged causing the failure. The contact called tallahassee Ford (243 N magnolia dr, tallahassee, fl 32301) and was informed that the vehicle was not included in the manufacturer field service action: 13N03 (throttle body extended coverage). The manufacturer was made aware of the failure and informed. The failure mileage was approximately 128,000.
I sending this massage because I have 2015 Ford Fusion SE. My issue is when I put my car on drive mode every time I go out in to town. When I'm about to make a stop and when I take off the transmission seems to jump back and for almost like is trying to get a good shift or like is trying to look for fisrt gear. I don't know if Ford is aware of this situation, but its getting kinda annoying that the transmission is doing that or if is failing. I don't know what could it be maybe it just needs a software update or maybe the transmission is about to go out. Hopefully someone read this or maybe through this website the complaint gets to Ford and due something about it or at least fix the problem. I don't know how many people out there are experiencing the same problem as me, but if we all come together maybe Ford could do a recall or fix the problem on this transmissions before mine goes out and I have to pay for it.
I drove to work no problems and parked my 2015 Fusion 2.0 ecoboost. When I left work I started the car and a billow of white smoke rolled out from the exhaust when I pulled out of my parking spot. It quickly dissipated so I drove down the road a few miles. I then got an overheating warning on the dash followed by a P1299 code. When I parked the car it was idling rough so I turned it off. I let it cool down and noticed the coolant reservoir was low so I filled it up and started the car, it idled just fine, at first, with little smoke then after a few moments it started idling really rough. It sucked the coolant reservoir dry so I filled it up again and went inside. When I looked at it half an hour later the coolant reservoir was empty yet again. I then noticed a huge puddle under my car with it dripping from the muffler in the middle. I don't know the problem. I only have 68K miles.
The contact owns a 2015 Ford Fusion. The contact stated that while driving at various speeds, the vehicle jerked and a grinding noise was heard coming from the transmission without warning. The contact stated that the failure recurred. The vehicle was taken to roundtree Ford (8770 business park dr, shreveport, la 71105, (318) 798-3673) to be diagnosed. The contact was informed that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 20,905.
Spark plugs continue to foul causing antifreeze to leak into engine resulting in needing a engine replacement. Been told I need a brand new engine on a 5 year old car.
Vehicle has 100,215 miles and is 5 years old mid January 2020 check engine light came on. Code 303 - cylinder 3 misfire. Changed spark plugs. Same code. Had vehicle checked by private mechanic. Coolant located in cylinder 3. case started with Ford Motor Co. Vehicle taken to Ford dealership where it was orginally purchased. After adding dye to the coolant they verified the cylinder #3 leak. They reccomend an engine replacement - $6550.20. They offered to buy vehicle from us for $1500. Oh, and I should mention that the vehicle was officially paid off one week before the check engine light came on and this all started. See attached invoice from February 2020
On 10/7/2019 I brought my car in to fort mill Ford (SC) for a tire change and regular service. When I came to pick it up on 10/10/2019, the car would not start. Upon advising my tech brittany of the issue, they sent out a tech to jump start the car that was just serviced. When the car was jump started, an engine light appeared on the dashboard. The vehicle was at 62000 miles. I went back to my adviser brittany again and she stated that the engine light is nothing to worry about and that Ford activates those when seasons change and is part of their software. She insisted that everything was ok with the car and referenced the inspection list I was given for my 2015 Ford Fusion SE. Not three weeks later, the engine light went from being constantly on, to flashing. This also caused an intense white smoke from the exhaust and a strong gas presence in the vehicle. While I was driving to work, the engine light started flashing and the car started jerking on I-77 highway. I took the car back to fort mill Ford on 11/18/2019 for inspection. The next day, brittany called me and said they found an issue with my spark-plug and that it might cost anywhere from $200 to $6000 to repair it. Since the issue was not caused by me I was not going to take responsibility for the charges and after weeks of ignoring me, Ford Motor Company (office of elena Ford) decided to get involved. However, the cause went from spark-plugs to coolants then cylinders and I was never given a specific cause. I did not have my car for over 60 days because all parts were on back order. I got my car back on 1/21/2020 and it is still showing issues with acceleration. Out of 91 NHTSA complaints on engine issues, over 31 have these same symptoms. Please see attached documents detailing this issue. This form does not offer enough space for relevant information and I was not able to upload the last email thread.
My sisters vehicle has started rolling down her driveway and she got back in the car and seen that there is a transmission not in park message and we found that the gear selector cable has broke off the gear selector lever. It is not safe for my sister to drive this vehicle. It's a driving hazard. I have found a recall from 2014 about potential vehicle rollaway for her vehicle but it's not open on her vehicle anymore. She had this problem before and took it into the dealership to get this fixed and it happens again
The contact owns a 2015 Ford Fusion. While the vehicle was parked on an incline, it rolled backwards. The contact used the emergency brake to stop the vehicle. There was no warning indicator illuminated. The vehicle was towed to hawk Ford of oak lawn (708-599-6000, located at 6100 w 95th St, oak lawn, il 60453) where it was diagnosed that the transmission linkage chain fractured. The vehicle was repaired, but the failure worsened. In addition, the check engine warning indicator illuminated and blinked. Also the 'pull over and stop the engine' warning indicator illuminated. The manufacturer was made aware of the failures and stated that the vehicle was no longer under warranty. The vehicle was not repaired. The failure mileage was approximately 83,000. The VIN was unknown.
The contact owns a 2015 Ford Fusion. After the vehicle came to a complete stop, the shift lever was placed in park. After exiting the vehicle, it started to roll backwards. The contact stated that the failure occurred once with the shift cable being fractured. The vehicle was repaired per a warranty program at long-lewis Ford Lincoln Volkswagen Mitsubishi (2800 woodward ave, muscle shoals, al 35661, (256) 386-7800) in September of 2017. The vehicle was not included in NHTSA campaign numbers: 18V471000 (power train) or 19V362000 (power train). The manufacturer was not notified of the failure. The approximate failure mileage was 122,500.
Brought car in for service due to check engine light and battery not charging. Replaced battery, but check engine light remained on. Again, went to get get diagnostic, resulted in needing catalytic converter. Picked up car and check engine light came back on. Returned to service next day. Diagnostic showed coolant leaked into the engine and head gasket needing replacing. The result is needing a new motor. This issue seems similar to NHTSA campaign number: 17V209000. My issue seems to be related to this recall on the 2013 and 2014 Fusion. Ford is provided $3,000 for the repair due to me being over 600 miles over power train. My concern is the recall to the 13 and 14 Fusion could be broader than those years.
The contact owns a 2015 Ford Fusion. While driving approximately 35 mph, the vehicle stalled and "transmission not in park" appeared on the message center. The contact pulled the vehicle over to the side of the road and restarted the vehicle. The following day, the vehicle was picked up by lafayette Ford Lincoln (5202 raeford rd, fayetteville, nc 28304) and they also brought a loaner vehicle. The vehicle was taken to the same dealer six times, but the failure could not be duplicated. The manufacturer was not notified of the failure. The vehicle was not repaired. The approximate failure mileage was 74,000.
The contact owns a 2015 Ford Fusion. While driving various speeds, the vehicle stalled and shook while depressing the accelerator pedal. The contact stated that the check engine warning indicator illuminated. The contact took the vehicle to an independent mechanic. A diagnostic was performed and the mechanic stated that the failure was related to other recalls, and the contact's VIN may be included in one. The contact called bell Ford (1200 NJ-27, colonia, NJ 07067, 732-388-6900) and was informed that the VIN was excluded from any recalls. The manufacturer was notified of the failure and stated that the same thing as the dealer. The manufacturer referred the contact to NHTSA to file a vehicle safety complaint. The vehicle had not been repaired. The failure mileage was unknown.
The contact owns a 2015 Ford Fusion. While driving at any speed, the air bag indicator illuminated and flashed on and off. The contact received notification of NHTSA campaign number: 19V590000 (seat belts) and another unknown recall letter regarding the air bags. The contact took the vehicle to bob rohrman schaumburg Ford (847-605-0800, located at 815 East golf road, schaumburg, il 60173) where the dealer stated that there was no recall. The vehicle was not diagnosed or repaired. The manufacturer was called, but the line was busy. The failure mileage was approximately 139,888. The consumer stated the engine, stability control, transmission lights have all illuminated. The vehicle broken down twice.
Antilock brake vacuum pump failed while driving on city street at 40-45 mph. Almost caused serious accident. Brake pump failure caused camshaft failure and a bearing to fall apart and put metal shavings into engine. Now engine, per dealership, will need to be replaced.
A D V E R T I S E M E N T S
- Tacoma, WA, USA