CarComplaints.com Notes: The 2013 Fusion doesn’t have the same track record of power steering failure as the previous 3 model years. Of course, those owners said their steering failed at 60k–100k miles. So this appears to be a classic "wait and see" scenario.
In the meantime, there’s plenty of interior accessory problems to complain about. By themselves, each is a barely a blip on the radar. But combined, they give you that feeling of what the hell have I gotten myself into?
10.0
really awful
Crashes / Fires:
9 / 5
Injuries / Deaths:
3 / 0
Average Mileage:
62,895 miles
About These NHTSA Complaints:
This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
I was driving as usual. The car suddenly slowed down and the red warning sign came on and reads " engine coolant overtemperature ". at this point, the steering became difficult and the speed slowed to a crawl while we were in the middle of a highway. This put us ( my two children and I ) in so much danger! cars were honking and whizzing by us which scared my children. When we finally made it to the side of the road white smoke was coming out from under the hood. Coincidentally, we just got a letter from Ford that states a recall that described what happened to our car. Safety recall notice 17S09 / NHTSA recall 17V-209
Loss of steering has cracked drive motor on steering rack fleet car 3rd one with same problem cowl leak water on steering motor causing corrosion then rust jacking braking off mounting ear on drive motor common problem
Steering wheel is constantly coming loose. I am able to tighten it myself, vut within a couple of day it is loose again. I just tried to turn into my local walgreens and the steering wheel came off the bolt completely and just spun. I had no control of the vehicle.
Vehicles electronic steering assist service warning light came on while driving, but remained functional until the vehicle was parked and engine turned off. Upon restart the service steering now light was on, with no power steering. Luckily nobody was driving the vehicle when the steering system completely stopped working or that could have been catastrophic. Took the vehicle to the dealer and they are claiming 1,700 to fix the vehicle that has only 42,000 miles and was properly maintained by them! the dealer explained that the vehicle does not have a recall on this part because of the year of the vehicle (although over half a million recalls on several others including Ford Fusion). This is unacceptable for Ford to not stand behind their product especially when its a known safety issue. Any help or advice would be greatly appreciated! thank you for your time.
- Fayetteville, NC, USA
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My wife was driving with my two children. She made a right hand turn and the power steering went out. She almost ran into a truck that was traveling at approximately 45 mph. Thank god that the truck swerved and a accident was avoided. A light came on that said power steering assist fault. After a lot of research I've found this is a common problem in certain Ford models. I've talked to Ford and they have informed me that this is not a recall. How can something so dangerous and with so many incidents not be there responsibility. It seems as if they could careless about the safety of there customers. $1950 later and it is fixed. Now I have to worry about it happening again. Very disappointed on how Ford is handling such a dangerous issue. After further review and talking to multiple qualified mechanics I have come to the conclusion that the electric power steering system is in a place that it should not be. It can not handle the heat from the engine and catalytic converter. The module box was cracked which ultimately caused this issue. Why would this crack. It's stationary. There is no reason why Ford is not taking full responsibility for this faulty set up that will ultimately ending with a fatality if there already hasn't been.
I took a turn out of a parking lot and lost my electric steering completely. The dealership called it an "internal failure". they said the steering gear (or steering rack) came apart internally. They said there is no recall for this issue and it will cost me $2,200. It was very scary as I could barely turn the wheel. Thank goodness I was still in a parking lot, and managed to turn into a spot away from moving vehicles.
After driving to the grocery store I noticed the steering wheel was loose. Without turning it, there is about 1/8 inch of play now between the top and bottom of the wheel when pressing down on it. Its now a little floppy/wobbly when driving.
The engine issue:vehicle intermittently stalls while backing, and driving. The electrical throttle body was subject to a Ford ' customer satisfaction program 13N03', that program has now expired, and any vehicles with the now malfunctioning throttle body will receive no warranty, or compensation for repair costs. When the vehicle stalls while driving, especially at highway speeds, this presents an extremely dangerous situation. The steering issue: Two recalls were issued from Ford regarding this issue. Ford 13S06, NHTSA 13V232000 Ford 15S14, NHTSA 15V250000 our vehicle wa not subject to the first recall, but was subject to the second. The recall work was performed by the original owner on May 15, 2015, the vehicle had approximately 30,000 miles at that time. The dealer inspected the steering gear motor for mounting bolt corrosion. The bolts were apparently found to all be intact, and a simple 'anti rust wax' was applied to the bolts. Per Ford directive, if any of the mounting bolts were missing/broken, a completely new steering gear assembly was to be installed. We purchased the car in the summer of 2017, with 55,500 miles on it. At just over 60,000 miles, the power steering failed while driving. This is my 16 year old daughters car, and all these mechanical issues have occurred when she is behind the wheel. The intermittent stalling, and most recently the complete loss of power steering thankfully did not result in accident or injury. Fortunately she was driving in a 30 mph zone when the steering failed, and was able to allow the car to pull to the side of the road. She would have not been physically able to turn the vehicle, under other circumstances. Our local Ford dealer advised that Ford would not assist in the steering repair. A subsequent follow up with Ford directly verified same. Both of these issues should be subject to a safety recall.
My 2013 Ford Fusion titaniumtransmission went out at 80K. I was informed by the dealer that, "upon teardown found transmission case cracked and metal in transmission." Here is the letter describing the situation that I sent to the Ford dealer after many calls with Ford manufacture: I would really appreciate your assistance in dealing with my transmission repair, steering temporary locking, and check engine light issues with my 2013 Ford Fusion. On December 24, 2017, I started my car after taking my oldest son to get his haircut, when my Ford Fusion started to jerk, lose power, and steering locked when we attempted to drive away from the parking lot. I was really disappointed that my car, at such a young age, started to act up, but somewhat grateful it happened prior to leaving town on December 26th. My car has been at the dealership since December 26th, and I was finally informed of the hefty cost of the repairs this week (25 days later), for a new transmission. As you may understand, this is very discouraging because I only need nine more payments to pay off the car and don't understand why the transmission suddenly gives out and the steering temporarily locks before paying off the car. I'm perplexed by the denial from the Ford manufacture company to assist in this matter since this is a transmission product issue. Please explain, because I have several concerns: Is this the typical shelf life of a 2013 Ford Fusion transmission" if not, then it would appear to be a manufacture defect. If so, then the transmission and product of this make and model is not of good quality. Is the damage from a cracked transmission or the gears are defaulting to 5th gear or both? we would really appreciate you looking into this matter and assist with paying the costs of the transmission malfunction. What other solutions or recommendations do you have available"
Stared vehicle up, parked at an idle epas (electric power steering) failed sending a message across the instrument cluster and making it difficult to drive as the steering was incredibly difficult to turn. Set code C200B for steering shaft torque sensor which is the same fault that the previous Fusion model had a recall for. Replaced entire steering rack due to malfunctioning sensor.
The contact owns a 2013 Ford Fusion. While driving 65 mph, the power steering warning indicator illuminated. The contact pulled the vehicle over to the side of the road. The contact noticed that the steering wheel failed to turn left or right. The contact's brother-in-law drove the vehicle to the dealer (deacon jones Ford-Lincoln, 3301 mclain St, goldsboro, nc 27534) where it was diagnosed that the steering gear assembly, the four bolts and nuts from the steering, and the power steering box needed to be replaced. The vehicle was repaired. The manufacturer was contacted at 866-436-7332 and stated that the VIN was not included in a recall. The contact would have to pay for the repair. The approximate failure mileage was 46,223.
We have been having steering promblems since October of 2017 had the car reported on Oct 10 th of 2017 to souhtern auto world of myrtle beach South Carolina they attempted to fix this promblem they kept the car for a few days and this promblem occured again we then called to my insurance company to have the car towed it then had the same promblem it was not steerable it was towed around a wk later after the 10th back to southern auto world they kept the car for about a wk they were having a time trying to get the part ordered well around the end of November it went out again we took the car back the first week of Dec today is Dec 24th christmas eve we just got the car back on Dec 23rd the power steering went out each time while driving on major hwys I will be filing suit its very dangerous to try to turn a car with being able to steer to get out of harms way with two small children and my spouse and I I am not for recalls on car that endanger people now we are out of a vechicle for the holidays....
I was on my way to work. I was on hwy 109 going 45 mph. I was about four miles from my work and suddenly my power steering was not working the wheel was very hard to move. I could barely get it to my job. I made it there and turned off my car. I started it back up to see if that would fix the problem the a warning light popped up that said power steering assist fault. I still had no power steering. I called the dealership they came and got my car because there was a recall on the eps bolts. They called me the next day and said that wasnt the problem that I needed my steering rack replaced. I did some research and my car had no symptoms of the steering rack being bad. The wheel didnt shake and it wasn't hard to steer or keep my car in the lane. I can not understand how it could just go out with out warning. It is a very dangerous problem and I believe Ford should be accountable. Wjy isnt thos a recall. Ive read multiple complaints for the same issue. What would have been the solution if I would have wrecked and been injured or if my special needa child was in the car and I wrecked. Something needa to be done
Power steering assistant light comes on and power steering does not work. There is recalls on other 2013 Ford Fusion for steering issues but not on mine. This could have caused me a serious accident had I been not just pulling out of my drive way and actually on the freeway
I usually drive local roads (max speed 45). This morning, while driving at 65 mph on interstate 84, I felt vibration in the steering wheel. I thought it was the new tires I had purchased 2 weeks ago. When I got home, I noticed that the steering wheel wobbled on the steering column. I brought my car to the dealer and the tech tightened the bolt that attached the steering wheel to the column. $95.39! this is the second time this has happened to this vehicle. The first time was approx. 2 years ago when one of the service techs tightened the same bolt. (mike fedorsin) he didn't charge me that time and there was no bill (still under bumper to bumper warranty).
The contact owns a 2013 Ford Fusion. Whether the vehicle was stationary or driving various speeds, the steering wheel would become loose. The dealer and manufacturer were not contacted. The failure mileage was approximately 36,000.
Steering wheel on my 2013 Ford Fusion is loose. Feels as if the bolts holding the steering wheel are loose and the situation is getting worse.first noticed is in the stationary position but now moves even when driving.
I turned my steering wheel all the way to the left while the vehicle was stationary, and I heard a noise from the front end. The power steering stopped working and two warning messages appeared on my dash. My mechanic found that the steering motor bolts had corroded and broken, causing the motor to detach from the steering gear. I learned that there was a recall for this problem. On calling Ford I was told that the recall service had been performed on June 8, 2015; however, the bolts still failed less than 30 months later.
A D V E R T I S E M E N T S
- Lawrenceville, GA, USA