Stared vehicle up, parked at an idle epas (electric power steering) failed sending a message across the instrument cluster and making it difficult to drive as the steering was incredibly difficult to turn. Set code C200B for steering shaft torque sensor which is the same fault that the previous Fusion model had a recall for. Replaced entire steering rack due to malfunctioning sensor.

- Buffalo, MN, USA

The contact owns a 2013 Ford Fusion. While driving 65 mph, the power steering warning indicator illuminated. The contact pulled the vehicle over to the side of the road. The contact noticed that the steering wheel failed to turn left or right. The contact's brother-in-law drove the vehicle to the dealer (deacon jones Ford-Lincoln, 3301 mclain St, goldsboro, nc 27534) where it was diagnosed that the steering gear assembly, the four bolts and nuts from the steering, and the power steering box needed to be replaced. The vehicle was repaired. The manufacturer was contacted at 866-436-7332 and stated that the VIN was not included in a recall. The contact would have to pay for the repair. The approximate failure mileage was 46,223.

- Salisbury, NC, USA

We have been having steering promblems since October of 2017 had the car reported on Oct 10 th of 2017 to souhtern auto world of myrtle beach South Carolina they attempted to fix this promblem they kept the car for a few days and this promblem occured again we then called to my insurance company to have the car towed it then had the same promblem it was not steerable it was towed around a wk later after the 10th back to southern auto world they kept the car for about a wk they were having a time trying to get the part ordered well around the end of November it went out again we took the car back the first week of Dec today is Dec 24th christmas eve we just got the car back on Dec 23rd the power steering went out each time while driving on major hwys I will be filing suit its very dangerous to try to turn a car with being able to steer to get out of harms way with two small children and my spouse and I I am not for recalls on car that endanger people now we are out of a vechicle for the holidays....

- Conway, SC, USA

I was on my way to work. I was on hwy 109 going 45 mph. I was about four miles from my work and suddenly my power steering was not working the wheel was very hard to move. I could barely get it to my job. I made it there and turned off my car. I started it back up to see if that would fix the problem the a warning light popped up that said power steering assist fault. I still had no power steering. I called the dealership they came and got my car because there was a recall on the eps bolts. They called me the next day and said that wasnt the problem that I needed my steering rack replaced. I did some research and my car had no symptoms of the steering rack being bad. The wheel didnt shake and it wasn't hard to steer or keep my car in the lane. I can not understand how it could just go out with out warning. It is a very dangerous problem and I believe Ford should be accountable. Wjy isnt thos a recall. Ive read multiple complaints for the same issue. What would have been the solution if I would have wrecked and been injured or if my special needa child was in the car and I wrecked. Something needa to be done

- White House, TN, USA

Power steering assistant light comes on and power steering does not work. There is recalls on other 2013 Ford Fusion for steering issues but not on mine. This could have caused me a serious accident had I been not just pulling out of my drive way and actually on the freeway

- Otsego, MN, USA

I usually drive local roads (max speed 45). This morning, while driving at 65 mph on interstate 84, I felt vibration in the steering wheel. I thought it was the new tires I had purchased 2 weeks ago. When I got home, I noticed that the steering wheel wobbled on the steering column. I brought my car to the dealer and the tech tightened the bolt that attached the steering wheel to the column. $95.39! this is the second time this has happened to this vehicle. The first time was approx. 2 years ago when one of the service techs tightened the same bolt. (mike fedorsin) he didn't charge me that time and there was no bill (still under bumper to bumper warranty).

- White Mills, PA, USA

The contact owns a 2013 Ford Fusion. Whether the vehicle was stationary or driving various speeds, the steering wheel would become loose. The dealer and manufacturer were not contacted. The failure mileage was approximately 36,000.

- Viera, FL, USA

Steering wheel on my 2013 Ford Fusion is loose. Feels as if the bolts holding the steering wheel are loose and the situation is getting worse.first noticed is in the stationary position but now moves even when driving.

- Brookfield, WI, USA

I turned my steering wheel all the way to the left while the vehicle was stationary, and I heard a noise from the front end. The power steering stopped working and two warning messages appeared on my dash. My mechanic found that the steering motor bolts had corroded and broken, causing the motor to detach from the steering gear. I learned that there was a recall for this problem. On calling Ford I was told that the recall service had been performed on June 8, 2015; however, the bolts still failed less than 30 months later.

- Kent City, MI, USA

I have a 2013 Ford Fusion 1.6L SE that I have had to take back to local dealer to have them retighten the steering wheel bolt. The steering wheel started to become loose and moving side to side and up and down. They said that the bolt was very loose and had to be tightened. So I would say that you need to include the 2013 into the investigation. Date is an estimate if need more info I can get.

- Richmond, IN, USA

I was driving my car into my driveway, going straight, and the service power steering indicator light came on. I turned the car off and back on and the warning light came on again. I backed out my driveway to test it, and it had completely lost all power steering. There were no other issues or warnings leading up to the total and complete failure. Took car to dealership, who indicated the entire gear box would have to be replaced for a cost of $1800. I was told it was not part of recall, and my checks on NHTSA by VIN confirmed.

- Brazoria, TX, USA

Car started rolling forward after engine was started in parking lot, even though gear shift was in "park", emergency brake was engaged, and foot brake was being pressed. Steering was unresponsive. After engine was stopped and restarted (without having to press the foot brake as one usually does), car seemed to operate normally. Dealer subsequently replaced power steering assembly, but could not duplicate forward rolling event..

- Vienna, VA, USA

Wobbly, loose steering wheel under all driving conditions...updated 11/06/17 updated 9/12/18

- Notre Dame, IN, USA

Electronic power steering fault currently not covered on recall according to the Ford dealership will cost $2000 to replace

- Oklahoma City, OK, USA

Steering at times gets hard. Then trying to correct, especially in a turn car jerks. Just took a long trip, and it was scary at times. Contacted this site 6 months ago without any response. Ford said that nothing is wrong. They checked and said there was a code for loss of signal to PCM. They had no answer. I know that Ford has a major electronic rack problem. This is a law suit waiting to happen. Sometimes when just a small unevenness in the road appears, it is hard to get car out, and car rolls from side to side because of pressure needed, because the power steering was not available. Car at times is also easier to steer to the left, then to the right. This steering is a major issue. I just talked to a guy with a 2013 C max, and Ford made him pay for a replacement, as 37,631. This is not right, and it is very dangerous. [xxx]. [xxx] information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).'

- Round Rock, TX, USA

Power steering all of a sudden went out on me while driving down a major interstate

- Newnan, GA, USA

The contact owns a 2013 Ford Fusion. The contact stated that the steering wheel failed while driving 70 mph. During the failure, the power steering indicator illuminated and the steering wheel became difficult to control. Shortly after, the contact was informed that the undercarriage of the vehicle was on fire. The contact was able to coast the vehicle onto the road shoulder. The contact noticed smoke under the hood. The police and fire departments were present and a fire report was filed. The vehicle was towed to an unknown location. The contact received a recall notification for NHTSA campaign number: 17V209000 (engine and engine cooling) in April of 2017. The parts were unavailable for the repair. The manufacturer was notified. The approximate failure mileage was 80,000. VIN tool confirms parts not available.

- Vestavia Hills, AL, USA

"power steering malfunction" warning appears quite often during driving and dissapear within few seconds.

- Miami Lakes, FL, USA

The contact owns a 2013 Ford Fusion. While driving at a low speed, the steering wheel became difficult to maneuver and a "power steering assist fault" message appeared on the instrument panel. The vehicle was taken to an independent mechanic. The mechanic plugged the vehicle to a machine, but the diagnosis was unknown. The contact called winner Ford (856-428-4000 located at 250 haddonfield-berlin rd, cherry hill, NJ 08034) where the dealer stated that the vehicle was included in an unknown recall, but there was a fee for diagnosing the vehicle. The contact then called ace Ford (856-845-6600 located at 487 mantua pike, woodbury, NJ 08096) where the dealer stated that the vehicle was not included in a recall for the failure; however there was a recall on the seat belts. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and stated that a recall for the power steering was completed in 2015 and the vehicle was not covered under warranty. The approximate failure mileage was 19,000...updated 10/25/17

- Woodbury, NJ, USA

Steering locked up while driving. Warning light indicates steering assist fault.

- Wilmington, OH, USA