CarComplaints.com Notes: The 2013 Fusion doesn’t have the same track record of power steering failure as the previous 3 model years. Of course, those owners said their steering failed at 60k–100k miles. So this appears to be a classic "wait and see" scenario.
In the meantime, there’s plenty of interior accessory problems to complain about. By themselves, each is a barely a blip on the radar. But combined, they give you that feeling of what the hell have I gotten myself into?
10.0
really awful
Crashes / Fires:
9 / 5
Injuries / Deaths:
3 / 0
Average Mileage:
62,895 miles
About These NHTSA Complaints:
This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
While driving on a highway at around 40 mph, about to cross a bridge, I lost power steering and it immediately became very difficult to turn the wheel.
The contact owns a 2013 Ford Fusion. While driving 30 mph, the steering wheel seized. On another occasion, the steering wheel seized after the engine was turned off and restarted at a fuel station. The power steering warning indicator illuminated. The contact's spouse drove the vehicle home. The vehicle was taken to town and country Ford (5401 E independence blvd, charlotte, nc 28212, (704) 557-0596) to be diagnosed. The diagnostic results were unknown. The manufacturer was notified. The failure mileage was 45,500.
Steering all of a sudden became super stiff, many warning lights lite. Almost caused crash into parked car, lucky was at slow speed 10 mph. Note other recalls for same issue Ford said this VIN is not covered but issues are the same as others in the recall. Car is at dealership to be fixed root cause rack & pinon assembly replacement. Ref: Https://www.edmunds.com/car-news/2013-Ford-Fusion-recalled-for-steering-gear-problem.html
My power steering assist fault flashes and Ford tells me there is nothing wrong. I saw a recall for the electric power steering due to salt corrosion on the 2013 but they are telling me mine wasn't one of them. Why isn't my vehicle on the recall list since I live in New Jersey with harsh winters. This seems unfair since it seems to be the same problem as the recall. Time is of the essence before someone dies in a crash due to loss of steering which us a widespread problem this this year and make. Please help!!! the message flashes across the screen a couple of minutes after starting car then disappears and everything seems fine?? there is 76,000 miles on the car. This car has been in the repair shop 17 times in 4 years so I am desperate and need answers. Thank U for ur time!!!
- Passaic, NJ, USA
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Driving on highway and powering steering light came on. Stopped vehicle, and lost steering when restarted vehicle. I thought it might be a sensor issue, but was wrong. I had to use entire bodyweight to turn wheel. Unsafe to drive.
Driving power steering light came on and lost all steering in the vehicle. Had to over power the wheel in order to get to a safe spot.we were in the city driving.
Electric power steering assist fault randomly flashes on the dash and then goes away. This is a reoccuring problem with my vehicle happening multiple times in the last couple months. Diagnostic found no error codes in the system. Seems to be a sensor problem.
Well I noticed problems with my car maybe a month after I got the car took it back to the dealer ship they didnt see any problems but im having transmission problems, problems with the steering, I have had a coolant problem fixed already. The shocks went out on the care within less than a year. Having problems with the fueling system. Also having problems with the left light system. They have only to recalls with my VIN number of things that I had already gotten fixed. So im really concerned about the issues that are going on with my car and feel that it really need to be addressed. Every thing that has happend is while the car is in motion.
The contact owns a 2013 Ford Fusion. While driving 30 mph, the power steering warning indicator illuminated and the steering wheel seized. The contact took the vehicle to phil fitts Ford & Lincoln (3250 wilmington rd, new castle, pa 16105, (724)-658-3521) where it was diagnosed that the steering rack needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and informed the contact that the VIN was not included in a recall. The failure mileage was 51,000.
My daughter driving the car to work on November 28, 2018 at 8:00 am got an accident on the ramp to murrysville 22 in pittsburg, due to steering wheel malfunction. She is alone and luckily she was not hurt and also good no other car was involved. She is always on this road going to work from Monday to Friday. The car got a service at Ford dealership about a month ago and said nothing was wrong, after that was when she notice the weird steering situation and then the accident happened Wednesday November 28, 2018 while going to work.
Vehicle seems to have a humming thumping noise and vibration when ran on speeds over 40 mph. Initially I thought the tires had gone bad, and ireplaced all four of them as well as the lug nuts due to swelling and got the vehicle realigned at a good year service center. After the process was completed I drove and car and the same noice as well as vibration persisted. It can be felt on the drivers side on the floor as well as the break and gas pedal at times. Tsb 16-0105 highlights the issue, but only for hybrid electric models.
The contact owns a 2013 Ford Fusion. While turning into a parking lot, the steering lost power and the power assist indicator illuminated. The contact called apple Ford Lincoln apple valley at 952-431-5900 (located at 7200 150th St w, apple valley, mn 55124) and was informed that there was no recall for the vehicle. The manufacturer was made aware of the failure and advised the contact to call NHTSA. The vehicle was not diagnosed or repaired. The failure mileage was approximately 66,000. The consumer stated the steeering gear was replaced. The vehicle was repaired.
Steer assist fault when I was on I-95, from providence to boston. There was no prior warning, just a sudden lost of assist, and steer became too heavy to handle. It almost resulted to a car accident. I checked online and found out about a recall for similar steer assist fault reasons on Ford Fusion, but my car for whatever reason was not included in that recall.
While driving on the interstate @ 70 mph, "service power steering" light came on. Steering remained normal until we exited the hwy and the vehicle was turned off. Upon restarting the vehicle, the "service power steering" msg came on again, only this time the power steering was gone. Thank goodness it didn't lock up on the interstate. There are recalls on this for this year! why is mine not included"?"!!!
The contact owns a 2013 Ford Fusion. While driving approximately 20 mph and making a right turn, the power steering suddenly failed and the steering wheel became very difficult to turn in either direction. During the failure, the message "power steering assist fault" displayed. The failure was not diagnosed or repaired. The manufacturer was notified of the failure and did not assist. The dealer was not contacted. The failure mileage was 127,000.
Our mechanic says the vehicle has a deficiency in the rack and pinion. Therefore making it unsafe to drive without costly repairs. After research I have found that this is very common for the Ford Fusion and most of them are under recall. However we seem to have the one Fusion our of millions that is not under recall.
A D V E R T I S E M E N T S
- Edgewater, MD, USA