CarComplaints.com Notes: The 2013 Fusion doesn’t have the same track record of power steering failure as the previous 3 model years. Of course, those owners said their steering failed at 60k–100k miles. So this appears to be a classic "wait and see" scenario.
In the meantime, there’s plenty of interior accessory problems to complain about. By themselves, each is a barely a blip on the radar. But combined, they give you that feeling of what the hell have I gotten myself into?
10.0
really awful
Crashes / Fires:
9 / 5
Injuries / Deaths:
3 / 0
Average Mileage:
62,895 miles
About These NHTSA Complaints:
This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2013 Ford Fusion. While driving 5 mph, the steering wheel became difficult to turn and the power assist error warning indicator illuminated. The vehicle was taken to autonation Ford union city (located at 4355 jonesboro rd, union city, ga 30291) where it was diagnosed that the rack and pinion needed to be replaced. The vehicle was not repaired. The manufacturer was notified. The failure mileage was 61,865.
Power steering failure message lit up on dash while traveling down the road at approx 40 mph. Power steering seemed fine. After parking the car and leaving it several hours, started the car and message came back and car had no power steering assist. I was lucky that I was not traveling down he road when failure occurred.
Power steering stopped working. There are numerous recalls for this but apparently not on this VIN because it is a 8/2012 build. But it is the same problem they have with over 400,000 other Fusion. We were turning around in a parking lot when the steering suddenly became very difficult. The light to check power steering had been on for 5 minutes prior to the failure.
The contact owns a 2013 Ford Fusion. While driving 60 mph, the steering failed. The contact had to use force to steer the vehicle and the power assist warning indicator illuminated. Airport Ford (8001 burlington pike, florence, ky 41042, (859) 371-4750) diagnosed and repaired the steering bolts. The manufacturer was made aware of the failure. The failure mileage was unknown.
- Villa Hills, KY, USA
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Have not brough to dealer yet, however all my lights lit up and have not turned of so far. Advancetrac, blindspot, rear camera assist, ABS, etc.. basically all my assist have come on. Since they have come on my steering has been tough, as if the electrical assist was disabled because its combined with the ABS system. According to a youtube video posted online, the problem is a corroded or malfunctioning wire in the ABS driver (or passenger?) side of the wheel well. "issue was my driver front tire... it's the wire harness that goes back to the cpu from the ABS speed sensor. This should be a recall in my opinion as a lot of people are having this issue which causes electrical power steering assist to turn off making it harder to turn the steering wheel" quoted from the youtube video. Where the wires connect or something along that line. It would be really appreciated if Ford looked into this and made a recall. This is not safe considering it disables some (or all) of your steering capabilities. More detail: All lights have lit up before during the first snow-fall (but shortly after turned off). I purchased the car with 70,000 miles on it, in July of 18'. it is now March of 19' and we've had warm days up until today, when we had snow again here in central New York. Now the problem arises again. Please recall this issue.
Takata recall when I turn on my car the warning message said "power steering service now." When I try to get out of the parking lot of the store. Had to call a tow to get it to a shop. Since Ford was all booked up and dont have an opening till 3-4 weeks later so I took it to a shop that would take a look at it the next day. The shop told me that my rack and pinion was not working. They said was the car in any accident or went into any potholes I told them no. Because I mainly drive on the highway which has no potholes. The shop told me to get a new rack and pinion it would cost me $1000 or get a rebuilt one for $600. So I went for the cheaper option because I don't have that kind of money for a new one. Right now I'm just waiting for the car to be fixed. The car only has 68000+ miles and its already breaking down. If the car of that year has a recall get the recall for all of the cars of that year not just some.
The contact owns a 2013 Ford Fusion. The contact stated that the "steering fault service now" message displayed and the steering wheel became extremely difficult to maneuver while driving around a roundabout. Also, the "steering stop" indicator flashed while driving. An independent mechanic diagnosed that the steering gear needed to be replaced. Greg hubler Ford (2001 E mcgalliard rd, muncie, in 47303, muncie in 47303, 1-(888) 711-6349) was notified. The vehicle was excluded from NHTSA campaign number: 13V232000 (steering), although the vehicle exhibited the same failure. The manufacturer refused to provide a remedy. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The approximate failure mileage was 88,000.
The contact owns a 2013 Ford Fusion. While driving 20 mph, the steering wheel seized and failed to turn. The failure was intermittent. Also, the transmission slipped and seized before going into gear. There were no warning indicators illuminated. The vehicle was towed to the contact's home. The dealer and manufacturer were not contacted. The vehicle was not diagnosed or repaired. The failure mileage was 180,000.
My car has been skipping and hesitation with power train or transmission while driving whenever it wants. It’'s nothing specific to make that happen. Last week back power windows quit working. Now....started car in drive, steering was locked. Drove back and forth, tried different gears, tried restarting, it finally started by turning key over. Came home, parked in driveway, can’T get steering to unlock at all now! I am over an hour away from home, so whenever it decides to turn, I can head home. But after reading these reviews, do I dare" does Ford want us owners to die, or the innocent we may hit" either way I would sue because they cannot deny knowing there’'s a problem!
The contact owns a 2013 Ford Fusion. When the vehicle was started, the steering ability seized and the check engine warning indicator illuminated. The vehicle was driven to byers Ford (1101 columbus pike, Delaware, oh 43015) where it was diagnosed that the electric power steering failed and needed replacement. The manufacturer was not notified of the failure. The vehicle was not repaired. The approximate failure mileage was 62,000.
The problem I am currently facing and has been correctly diagnosed by a Ford dealership is a loose steering wheel attachment bolt. This problem already persists and has a recall for 2014-2018 Ford Fusion (18S08). My steering wheel is very loose and feels like it can fall off any moment. One can easily tell that the steering wheel is not fully attached to the rest of the car. The problem began months ago and has progressively gotten worse overtime. I have contacted Ford who notified me that since my car is not included, they would not be able to fix it even though I am having the exact issue listed in recall 18S08.
I was at home and got into my car to leave and when I turned on my car I had no power steering. I had a message that said power steering fault assist. The affected vehicles have electric power steering assist systems that may shut down as a result of a steering motor sensor fault which is what happened to my car. The NHTSA needs to put more time into investigating this. I have read countless complaints and issues for 3 months and nothing has been done to rectify this. This cost me $1,985 and my car didn't even have 100,000 miles on it yet. Why isn't anyone looking into all of these complaints. The behavior of the NHTSA exhibits a careless, negligent attitude, showing no concern for public safety and they should be embarrassed. Ford has also been of little help and has not offered any suggestions to help with a solution.
I bought my 2013 Ford Fusion brand new. I only have 70,000 miles on the car and zero accidents. I drove my car to the gym on a Saturday morning and made it home no problem. When I went out to my car the following day the dash lit up with notices of "hill start assist not available" service advancetrac and power steering assist fault" the wheel would not turn and was undriveable in my driveway. I have found countless other incidence of this issue with the same vehicle yet it hasn't been recalled and it's an extremely expensive fix. In the five year of owning this vehicle it's had nothing but problems.
When in reverse while moving the steering wheel went into locked position and brake pedal could not be applied (in driveway) restarted vehicle in hopes of a reset only this time when put in reverse warning light came on and said transmission was in park not able to move previously car overheated in 96 feet from a cold start (driveway) also 3 other times had a power assist failure (highway in motion) the vehicle has been in the dealership for each issue and they have found nothing
The rack and pinion on my 2013 Ford Fusion has gone out with 53,000 miles on my car through no user fault. I first noticed the noises when turning the car on and pulling out of a parking spot. Without warning the stearing started making grinding noises (like what a car makes when the power stearing is going out) and would the wheel would periodically catch (this is within two days of the noises starting) when I would turn. Other than these symptoms there are no other signs of steering failure. I could have been driving down the road and locked up without notice. Ford had a recall on the rack and pinion on my model, but when the dealership ran my VIN, it is not included in the recall as the parts must have manufactured at another factor. Considering the low mileage on my car and maintence routinely performed this is unacceptable. Through research I have seen this happen on multiple Ford Fusion on 2011+. thankfully mine did not fail while on the road like others. This is a safety issue and Ford needs to make this right. A mechanic was thankfully able to locate the issue before I got into a serious accident due to steering failure.
Loss of power steering assist during driving causing the car to only have a few degrees of unassisted steering available.happened on the highway, but was able to pull off and get a tow. This has been an issue with this model and year car, but for some reason the VIN did not fall under the recall. Complete steering unit requires replacing at cost of $2700. Over 500 accidents have been reported for this exact issue. 56,000 miles approx
The contact owns a 2013 Ford Fusion. While driving 35 mph, the contact had to use excessive strength to turn the steering wheel and the low power steering warning indicator illuminated, the vehicle was taken to paul cerame Ford (11400 new halls ferry road, florissant, mo 63033, (314) 838-2400) where it was diagnosed that the power steering rack needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 49,000.
The steering wheel has gotten hard to turn.. just one day it start doing this and hasn't stop.. I just got my car February 2018.. I just don't understand... I turnt my car of when I went to the store one day, when I turnt it back on all kinds of lights came on, ( power steering, hill assist start, etc), and it wouldn't turn right. It became hard to turn, but wasn't doing it before...
A D V E R T I S E M E N T S
- Atlanta, GA, USA