Power steering failure warning came on and lost power steering. Car was stationary when the warning came on.

- Cheney, KS, USA

The power steering light was coming on and then going off within seconds on the evening of 11-15-19 and the morning of 11-16-19 we get in the car to start our day and the steering wheel is completely locked up. We had the car towed to the dealership and was told that the steering gear has failed and needs to be completely replaced. I authorized the work to be done and it was completed on 11-19-19 but my problem is there is a recall on this issue in all states that get snow and ice because the problem is caused by the salt used to treat the roads but for some reason the state of Virginia is not listed. We have also seen this light flash on and back off this morning 11-29-19 and this is after we have paid $2133.48 for the repair of this problem, so the replacement was done wrong or the parts are not good this is a very scary situation at anytime but more so now that we are going into the winter season.

- Manassas, VA, USA

"steering assist fault service required" I have a 2013 Ford Fusion and this light came on. I have lost any and all power to my steering. I can still drive it, but it is very hard to turn the wheel in any direction unless I give it gas. I called Ford to see if this was under warranty, but they told me that they needed to look at it before they can tell if there were any recalls. They also charged me $150 and then proceeded to tell me that it needed $4396. Half of that amount was to replace the rack & pinion. They never even told me if there were other recalls. After doing extensive research on the internet, I have seen many complaints about the "steering assist fault". I am 20 years old and I am in the navy stationed in Norfolk, va. I bought the car in Michigan so it has seen winters and salt from the roads. Is the Ford dealership that I took my car to trying to get out of taking care of the recall" I called my mother in laws mechanic and he told me that he could get all the parts for me himself for less then $800. But I have a $4300 bill?" I am on military pay, I don't have that kind of money!

- Michigan Center, MI, USA

The vehicle displayed a warning message "steering loss stop safety". the steering was not working at the time and I didn't know what do. The steering wheel is very hard to turn it around. It is very dangerous to drive.

- Atlanta, GA, USA

Started my car (2013 Ford Fusion 37,691 miles) yesterday morning and had a "power steering assist fault" message on my display.. power steering was completely gone. Luckily I was still in my driveway and not on the road when this happened. I've had no problems previously with power steering. Apparently there was a recall on 2013 Fusion for power steering failures. I called Ford and they told me that recall was VIN specific, and my vehicle was not affected. I found a lot of complaints online about this same issue on low mileage 2013 Fusion that were not covered by the recall. Obviously they did not identify all of the affected vehicles.

- Brooklyn Center, MN, USA

This is a follow-up to a previous complaint I made in 2017. This is in response to the new steering gear recall. I previously paid for this repair in 2017 on a 2 year old car. The NHTSA number is 19V632000. Ford is denying that my car is part of the latest recall and cannot tell me why. I believe Ford is knowingly excluding cars from the recall that previously paid for the issue because they don't want to reimburse the high dollar amounts. I am on the hook for $1700+ repair and 100% believe my car should be in this newest recall. I read all the documents and my car matches the model, year, build dates, and site build location. It also is registered in one of the high corrosion states listed in the recall. No one can tell me why my car is excluded even though it matches 100% to the affected vehicle description in the recall. I know I am being treated unfairly as my car should be included and isn't. no one at Ford can tell me why.

- Oak Creek, WI, USA

Steerin failed: When driving streering when out no power steering cost to replace rack and pioion $3100. This car is very unsafe with this problem my son was lucky he was going slow when this happened.

- Omaha, NE, USA

I was merging on to the interstate at highway speeds when I got a chime and alert on my dash board stating "power steering assist failure". when this happened, my power steering failed and it was near impossible to turn my vehicle. I managed to fight my vehicle off of the highway onto the shoulder. Upon restarting my vehicle the message went away and I regained power steering. After researching, there is a recall out for this power steering issue, on the exact same year make and model of my vehicle, however Ford is trying to claim my vehicle isn't covered by it. It is obvious they have missed my VIN number along with many others, as this is not a coincidence. This is dangerous, and could have killed me and my family. I do not feel safe, and want my vehicle repaired of this recall.

- Shelbyville, KY, USA

The contact owns a 2013 Ford Fusion. While driving 60 mph, the steering wheel failed to move and an abnormal beeping noise was heard. Also, the power assist failure message was displayed. The contact called an unknown dealer and informed them of the failure. The vehicle was not diagnosed or repaired. The manufacturer was contacted and did not assist. The contact stated that the failure was due to the power steering. The failure mileage was 138,088.

- Shelbyville, KY, USA

The contact owns a 2013 Ford Fusion. The contact stated that the steering wheel failed to move and the "power assist fault" message was displayed. The contact called hardy family Ford (1255 marietta hwy, dallas, ga 30157, (770) 445-8891) and informed them of the failure. The vehicle was not diagnosed or repaired. The manufacturer was called and referred the contact to the local dealer and NHTSA. The failure mileage was 101,000.

- Hiram, GA, USA

Service advance trac, traction control, ABS, and steering assist fault lights all come on randomly and it becomes extremely hard to steer. When this is going on, the lane keeping system does not work and the turn signal needs shut off after every turn. Having no power steering and trying to turn off your turn signal while driving is extremely dangerous. These lights randomly come on and go back off. I live in pa, if this problem happens in snow I have to pull over and wait for the steering to be back to normal or risk my life getting home. Ford has not included my VIN in a recall that could be the cause of the issues. I have taken my car to the dealership 5 times now for this same problem.

- Greensburg, PA, USA

While driving a warning message came up on the dashboard saying steering fault service now. The steering seemed fine for a few miles driving at 70 mph on the highway, but as I slowed down and got closer to home, the steering power deteriorated. As I was turning into my driveway it almost feels like the steering wheel is completely locked. The error message on the dash now says "steering loss stop safety". upon calling Ford and checking the VIN # at NHTSA is looks like this is not part of an active recall, however cars exactly like mine are part of recall 19S26. I am not sure why my car is not part of it as it matches the make, model and year purchased and I live in pittsburgh pa where we use salt to treat icy/snowy roads. Why isnt my VIN part of the recall?

- Pittsburgh, PA, USA

While driving at 70mph on a crowded highway, the electronic power steering went out on my 2013 Ford Fusion with the error message of "steering loss stop safely", there was no early warning. The message was freighting as I was then afraid to turn the wheel as it said steering loss, not "power steering loss". I pulled over and figured it was power steering and nursed it to a safe place. If I had been turning into a crowded intersection I would have wrecked. According to the diagnosis I need to replace the entire electronic rack and pinion assembly. This was a similar issue with NHTSA campaign number: 15V340000 for the 2012 Ford Fusion. I contacted Ford and they said its not the same issue.

- Cherry Tree, PA, USA

Parked my vehicle today and it was perfectly fine. When I came back out a couple hours later I started it and immediately I got two warning messages on my car stating two of my assisted features were not available and my power steering was completely gone. Started doing research into this issue by calling my local Ford dealership to see if they could get me in and they said they couldnt today and to call back the next day and try then. Started looking online in other forums and research into recalls and noticed a recall has been put out for power steering malfunctioning but my vehicle wasnt listed in the recall by VIN number. But year make and model all matched. Called my dealership again and they said since my VIN doesnt match on the recall list they wont look at it that way. Drove my vehicle home with no power steering and ran a couple tests myself, I found out my power steering is electronic. Hooking up my diagnostic computer and no codes were found. Unhooked my battery for a little bit to try and reset the warnings that were on and that didn't help, I did a check on my vehicle to make sure all of the basics were good, tire pressure, fuses, anything else that could be potentially wrong and everything else checks out. No other warnings are on in my vehicle other than the two about my assisted steering and I cant recall the second one.

- Fargo, ND, USA

I am writing today to share with you an issue we are having with our 2013 Ford Fusion. We were driving down the road during the rain. When the power steering abruptly failed. Luckily, we did not have an accident. This is the second time this has happened to me. The first time was 7 months ago and we had to replace the rack and pinion both times. There obiviously is a problem with them and I feel something should be done before somone is seriously hurt because of this issue. After doing some research I found that there was a recall on 2012 Fusion for the steering rack, but our vehicle was not included in the recall even though it was built at the same plant, during the same time period, as the recall originated from in hermosillo Mexico. I sure hope something can be done to stop everyone from having this problem.

- Rosebush, MI, USA

The contact owns a 2013 Ford Fusion. While driving approximately 70 mph, the "service power steering now" indicator illuminated. The vehicle was taken to elliott Ford Lincoln (903-572-3486, located at burton rd, mt. Pleasant, tx 75455) where it was determined that there was no recall. The manufacturer was made aware of the failure and referred the contact to NHTSA. The vehicle was not diagnosed or repaired. The failure mileage was approximately 115,000.

- Lithonia, GA, USA

Steering wheel suddenly locked up wont turn, advance trak light came on, vehicle cannot be driven

- Staten Island, NY, USA

To whom it may concern; I'm writing today to share with you an issue we are having with our 2013 Ford Fusion. We were driving down the road when the power steering abruptly failed. Luckily, we did not have an accident. We purchased and have had all of our service done through the dealership. We purchased the vehicle in 2016 with 38,233 miles on it. We had the car towed to the service department at faith's Ford in brattleboro Vermont on Monday the 26th for a power steering assist fault. On Tuesday, we received a call from xxx]service manager, and he informed us that the electric power steering rack has had a premature failure and that the replacement would cost $1900. We have contacted the owner of faiths Ford and not received a response. After doing some research we found that there was a recall on 2012 Fusion for the steering rack, but our vehicle was not included in the recall even though it was built at the same plant, during the same time period, as the recall originated from (15S18) in hermosillo Mexico. Our vehicle, VIN number [xxx] 69,520 miles on it when it failed. We are still making payments on it with over $6000 left to the loan and we cannot afford to spend that amount. It was suggested that we contact Ford corporate office about the issue which we did, however they maintain that our car was not part of the recall and there is nothing that they can do. They told us to take it to the dealership for a diagnosis, even though we had explained that we had already done that very thing. They suggested we contact the NHTSA and file a complaint. How many other cars are out there that have this same issue but are 'not part of the recall.' If [xxx] een driving, she would not have been able to steer it. Thank you in advance for any help you can provide us with this situation. Sincerely, [xxx] information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- South Newfane, VT, USA

I called Ford before and the guy on the phone said that the recall was VIN specific and my VIN had not been included. Although, the same issues they are saying is happening is happening with my car right now. I put it in park it drives, I do use my emergency brake at all times now, I put it in reverse it goes forward, I put it in neutral it reverses; if there were an emergency currently I am not able to hit the gas and reverse and the brakes seem to shudder when stopping. I have had to finagle my way since this started happening until it's my turn to get my car serviced by Ford for a recall. And this will be the second appointment since it was repaired for recalls earlier on in the year.

- Stamford, CT, USA

Car lost power steering after driving in rain. There are recalls for power steering on this model year, but dealer tells me mine isn't part of it. Recall needs to be expanded

- Silver Spring, MD, USA