The contact owns a 2013 Ford Fusion. The contact stated that the steering wheel failed to move and the "power assist fault" message was displayed. The contact called hardy family Ford (1255 marietta hwy, dallas, ga 30157, (770) 445-8891) and informed them of the failure. The vehicle was not diagnosed or repaired. The manufacturer was called and referred the contact to the local dealer and NHTSA. The failure mileage was 101,000.

- Hiram, GA, USA

Service advance trac, traction control, ABS, and steering assist fault lights all come on randomly and it becomes extremely hard to steer. When this is going on, the lane keeping system does not work and the turn signal needs shut off after every turn. Having no power steering and trying to turn off your turn signal while driving is extremely dangerous. These lights randomly come on and go back off. I live in pa, if this problem happens in snow I have to pull over and wait for the steering to be back to normal or risk my life getting home. Ford has not included my VIN in a recall that could be the cause of the issues. I have taken my car to the dealership 5 times now for this same problem.

- Greensburg, PA, USA

While driving a warning message came up on the dashboard saying steering fault service now. The steering seemed fine for a few miles driving at 70 mph on the highway, but as I slowed down and got closer to home, the steering power deteriorated. As I was turning into my driveway it almost feels like the steering wheel is completely locked. The error message on the dash now says "steering loss stop safety". upon calling Ford and checking the VIN # at NHTSA is looks like this is not part of an active recall, however cars exactly like mine are part of recall 19S26. I am not sure why my car is not part of it as it matches the make, model and year purchased and I live in pittsburgh pa where we use salt to treat icy/snowy roads. Why isnt my VIN part of the recall?

- Pittsburgh, PA, USA

While driving at 70mph on a crowded highway, the electronic power steering went out on my 2013 Ford Fusion with the error message of "steering loss stop safely", there was no early warning. The message was freighting as I was then afraid to turn the wheel as it said steering loss, not "power steering loss". I pulled over and figured it was power steering and nursed it to a safe place. If I had been turning into a crowded intersection I would have wrecked. According to the diagnosis I need to replace the entire electronic rack and pinion assembly. This was a similar issue with NHTSA campaign number: 15V340000 for the 2012 Ford Fusion. I contacted Ford and they said its not the same issue.

- Cherry Tree, PA, USA

Parked my vehicle today and it was perfectly fine. When I came back out a couple hours later I started it and immediately I got two warning messages on my car stating two of my assisted features were not available and my power steering was completely gone. Started doing research into this issue by calling my local Ford dealership to see if they could get me in and they said they couldnt today and to call back the next day and try then. Started looking online in other forums and research into recalls and noticed a recall has been put out for power steering malfunctioning but my vehicle wasnt listed in the recall by VIN number. But year make and model all matched. Called my dealership again and they said since my VIN doesnt match on the recall list they wont look at it that way. Drove my vehicle home with no power steering and ran a couple tests myself, I found out my power steering is electronic. Hooking up my diagnostic computer and no codes were found. Unhooked my battery for a little bit to try and reset the warnings that were on and that didn't help, I did a check on my vehicle to make sure all of the basics were good, tire pressure, fuses, anything else that could be potentially wrong and everything else checks out. No other warnings are on in my vehicle other than the two about my assisted steering and I cant recall the second one.

- Fargo, ND, USA

I am writing today to share with you an issue we are having with our 2013 Ford Fusion. We were driving down the road during the rain. When the power steering abruptly failed. Luckily, we did not have an accident. This is the second time this has happened to me. The first time was 7 months ago and we had to replace the rack and pinion both times. There obiviously is a problem with them and I feel something should be done before somone is seriously hurt because of this issue. After doing some research I found that there was a recall on 2012 Fusion for the steering rack, but our vehicle was not included in the recall even though it was built at the same plant, during the same time period, as the recall originated from in hermosillo Mexico. I sure hope something can be done to stop everyone from having this problem.

- Rosebush, MI, USA

The contact owns a 2013 Ford Fusion. While driving approximately 70 mph, the "service power steering now" indicator illuminated. The vehicle was taken to elliott Ford Lincoln (903-572-3486, located at burton rd, mt. Pleasant, tx 75455) where it was determined that there was no recall. The manufacturer was made aware of the failure and referred the contact to NHTSA. The vehicle was not diagnosed or repaired. The failure mileage was approximately 115,000.

- Lithonia, GA, USA

Steering wheel suddenly locked up wont turn, advance trak light came on, vehicle cannot be driven

- Staten Island, NY, USA

To whom it may concern; I'm writing today to share with you an issue we are having with our 2013 Ford Fusion. We were driving down the road when the power steering abruptly failed. Luckily, we did not have an accident. We purchased and have had all of our service done through the dealership. We purchased the vehicle in 2016 with 38,233 miles on it. We had the car towed to the service department at faith's Ford in brattleboro Vermont on Monday the 26th for a power steering assist fault. On Tuesday, we received a call from xxx]service manager, and he informed us that the electric power steering rack has had a premature failure and that the replacement would cost $1900. We have contacted the owner of faiths Ford and not received a response. After doing some research we found that there was a recall on 2012 Fusion for the steering rack, but our vehicle was not included in the recall even though it was built at the same plant, during the same time period, as the recall originated from (15S18) in hermosillo Mexico. Our vehicle, VIN number [xxx] 69,520 miles on it when it failed. We are still making payments on it with over $6000 left to the loan and we cannot afford to spend that amount. It was suggested that we contact Ford corporate office about the issue which we did, however they maintain that our car was not part of the recall and there is nothing that they can do. They told us to take it to the dealership for a diagnosis, even though we had explained that we had already done that very thing. They suggested we contact the NHTSA and file a complaint. How many other cars are out there that have this same issue but are 'not part of the recall.' If [xxx] een driving, she would not have been able to steer it. Thank you in advance for any help you can provide us with this situation. Sincerely, [xxx] information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- South Newfane, VT, USA

I called Ford before and the guy on the phone said that the recall was VIN specific and my VIN had not been included. Although, the same issues they are saying is happening is happening with my car right now. I put it in park it drives, I do use my emergency brake at all times now, I put it in reverse it goes forward, I put it in neutral it reverses; if there were an emergency currently I am not able to hit the gas and reverse and the brakes seem to shudder when stopping. I have had to finagle my way since this started happening until it's my turn to get my car serviced by Ford for a recall. And this will be the second appointment since it was repaired for recalls earlier on in the year.

- Stamford, CT, USA

Car lost power steering after driving in rain. There are recalls for power steering on this model year, but dealer tells me mine isn't part of it. Recall needs to be expanded

- Silver Spring, MD, USA

While I started reversing towards my driveway entrance my vehicle got completely paralyzed as I changed gears from drive to reverse, my steering wheel, brakes and shift gear stoped responding, I managed to carefully move my car to a safety location but I was in a dangerous situation when I had to let my car slide down the road of my house in order to let the traffic (I had unintentionally caused) carry on. I then, put my cars emergency brake on and called my mechanic. Luckily for me, this all happen infront of my house, actually, after the 2 hour drive I had finished coming from, my concerns are what if this incident would have happen outside of my town, or in the highway, my safety and even my own life was on the line for a few minutes, I can only be lucky for so long. A couple days after, I came to find out I did not have one recall incomplete but 3!, even more shocking, I did not receive notices for any of the 3 recalls from my cars dealership. I went to them immediately and now am waiting for them to call me back to schedule an appointment I been trying to make already for the past week but till today, I have yet not received a date.

- Passaic, NJ, USA

The contact owns a 2013 Ford Fusion. While driving 35 mph, the power steering assist indicator illuminated and the contact lost control of the steering wheel. The vehicle came to a stop when the front passenger rim struck a curb. The contact was able to drive the vehicle home. The manufacturer advised that the VIN was not included in NHTSA campaign number: 15V250000 (steering). The vehicle was not taken to a dealer. The vehicle was not diagnosed or repaired. The failure mileage was 59,106.

- Newhaven, CT, USA

Steering wheel bolt has come loose and started to shake

- Brunswick, GA, USA

On a wet, rainy day, I lost power steering assist completely, luckily at about 20 miles per hour. Days later, a bolt had to be replaced which they did free of charge. The power steering cost me $1730.50.there are recalls on this for other 2013 Fusion. Why not mine?

- Coopersburg, PA, USA

The vehicle loses power steering upon start up. Three warnings come up: : steering assist fault, service advance track, and hill assist. This is an intermittent, but consistent problem which increases in frequency and duration, lasting as much as 20 miles at a time. The vehicle has been to the dealer multiple times over more than 2 years without a successful diagnosis and repair.

- Batavia, IL, USA

The contact owns a 2013 Ford Fusion. The contact stated that the vehicle was repaired per NHTSA campaign number: 15V250000 (steering) three years ago; however, the vehicle was experiencing a failure. While driving 30 mph, the steering wheel became difficult to turn. The contact was able to drive to an independent mechanic who diagnosed that the steering gear motor bolts needed to be replaced. The vehicle was repaired. The contact called drum hill Ford (located at 1212 westford St, lowell, MA 01851, (978) 452-3900) and the manufacturer to notify them of the failure. The failure mileage was 89,000.

- Methuen, MA, USA

Loss of driver steering assist. Steering became stiff. Vehicle was parked.

- Lawrence, NY, USA

Car lost power steering completely without warning making the car almost impossible to steer and control. Car was in motion on a busy city street at the time it happened.

- Gaylord, MI, USA

The contact owns a 2013 Ford Fusion. While driving 35 mph and turning right, "power steering assist fail" appeared on the instrument panel and the steering wheel became difficult to turn. The contact was able to drive safely to germain Ford of columbus (located at 7250 sawmill rd, columbus, oh 43235, (614) 356-9743). The dealer stated that the failure was associated with NHTSA campaign number: 15V250000 (steering). The vehicle was not repaired. The manufacturer was notified. The failure mileage was 67,414. The VIN was invalid.

- Lima, OH, USA