The contact owns a 2013 Ford Fusion. While driving at an unknown speed, the check engine and low coolant indicators illuminated. The contact drove the vehicle home and it was later towed to an independent mechanic who replaced an unknown sensor. The contact later found out that the vehicle was included in NHTSA campaign number: 12V551000 (engine and engine cooling). The dealer was not contacted. The contact called the manufacturer who confirmed the recall and informed the contact to send them the repair receipt. The contact sent the receipt and received reimbursement. A week ago, the check engine indicator illuminated again. The dealer was not called. The manufacturer was made aware of the failure and transferred the contact to NHTSA. The vehicle was not repaired. The failure mileage was approximately 120,000.

- Columbus, GA, USA

I went into my local Ford dealership for a recall on July 2, 2019 and also told them my engine light was on and my car was overheating. In the last two years my vehicle has had two recalls fixed for this issue. I noticed within the last week not only was the engine light on but as I was driving the car began to suddenly jerk and start to overheat. I called Ford customer service and they told me the recall for this issue for this was resolved and completed twice in the last two years... obviously not. I went to pick up my car from the service and noticed it was just sitting in the front outside of the service so I went to find someone for the keys. My vehicle would not start so they had to give me a jump. I asked to speak to the manager because my vehicle has no problems starting when I dropped it off that morning. So the manager came back after a while talking to the mechanic working on my vehicle and said "they had to jump it a few times because it kept turning off". so now I'm upset because he's telling me whoever installed it put in a smaller one than the one that should be there. I told him that's funny because I bought the vehicle here less than two years ago and it hasn't been changed since. Now my vehicle will not turn on and has been sitting in the garage ever since because I can't afford the costly repairs.

- Melrose Park, IL, USA

The contact owns a 2013 Ford Fusion. The contact stated that the vehicle overheated without warning and was unable to be driven. The 'engine coolant over temperature' warning message illuminated. Champion Ford Lincoln (140 southtown blvd, owensboro, ky 42303, (270) 684-1441) indicated that the recall remedy for NHTSA campaign number: 17V209000 (engine and engine cooling) was provided in may of 2015; however, the failure recurred. The vehicle had to be towed. The contact felt that the vehicle exhibited the same failure as listed in the recall campaign. The contact was uncertain if the recall remedy had been performed. The manufacturer was notified of the failure. The failure mileage was not available.

- Calhoun, KY, USA

I had a recall done for my engine overheating. Now my engine is blown and worthless and I feel this is due to a faulty part put in to fix the overheating problem in my engine.

- Gainesville, GA, USA

The contact owns a 2013 Ford Fusion. The contact received a recall notification for NHTSA campaign number: 19V362000 (power train). The contact called crossroads Ford at 919-460-5620 (located at 1660 piney plains rd, cary, nc 27518) and was informed that the parts were not available. The manufacturer was notified and was not able to confirm when the parts were to become available. The contact stated that the engine sounded louder than normal without warning. The dealer stated that the vehicle was operating as designed. The manufacturer was not made aware of the failure. The vehicle was not repaired. The failure mileage was unknown. VIN tool confirms parts not available.

- Apex, NC, USA

The contact owns a 2013 Ford Fusion. While driving approximately 65 mph, the message center displayed "coolant level low". the contact added coolant and continued driving. The contact also mentioned that the vehicle was evaluated and repaired per NHTSA campaign number: 17V209000 (engine and engine cooling) in November of 2018 by kerry Ford (155 w kemper rd, cincinnati, oh 45246) where it was diagnosed that the cylinder head may have failed and the vehicle needed a new engine at the contact's expense. The vehicle was not repaired. The approximate failure mileage was 121,000.

- Hamilton, OH, USA

Vehicle instrument displayed that the vehicle was overheating. Vehicle was returned to dealer and thermostat along with coolant sensor were changed. Vehicle was driven less than 2 miles and overheated again. Vehicle returned to dealer. Dealer advised that the engine failed, and needed to be replaced. Dealer is replacing the engine.

- Belair, MD, USA

The contact owns a 2013 Ford Fusion. While driving at an unknown speed, the vehicle stalled without warning. The contact was able to restart the vehicle after several attempts. The vehicle was not diagnosed or repaired. Crown Ford (located at 256 swain St, fayetteville, nc 28303, (910) 920-9614) was called and stated that there were no recalls associated with the vehicle. The contact stated that the failure recurred several times. The vehicle was not included in NHTSA campaign number: 13V227000 (fuel system, gasoline). The manufacturer was notified of the failure. The approximate failure mileage was 144,488.

- Princeton, NC, USA

The bushing in the transmission shifter cable may degrade over time.

- Lancaster, CA, USA

Car has been overheating- took car to autonation Ford in St.petersburg, fl. Car had open recall from 2017 for sensor and was told that hose was bad- this took place not even a month ago and now the car is overheating again. I know this is an ongoing problem with Ford Fusion and known issues for Ford. We purchase the car last year from Toyota autonation. I have attempted to rectify that problem, but Ford continue to charge for problem.

- Saint Petersburg, FL, USA

The contact owns a 2013 Ford Fusion. The contact stated that the vehicle was leaking coolant. While driving various speeds, the coolant warning indicator displayed "level low engine overheated". the contact coasted the vehicle over to the side of the road, powered off the engine, and waited for a while. The contact added coolant to the engine and the vehicle was able to drive normally. The vehicle was taken to sheehy Ford Lincoln of gaithersburg (located at 901 N frederick ave, gaithersburg, md 20879, (301) 358-4443), but was not diagnosed or repaired. The manufacturer was notified of the failure and did not assist. The failure mileage was 42,000.

- Rockville, MD, USA

Engine cylinder misfire with past engine block cracking due to another recall now coming back 5 years after initially recalled.

- Manorville, NY, USA

In moderate temperatures, ~40-60 degrees F, the engine will stall just after starting to drive. So in the spring and the fall. It does not occur in the winter or the summer. It usually occurs after the car has been warmed up and driven and then turned off for a while. For instance, if I drive out to lunch, stop and eat, and then start driving again. Just after I start moving, say 100 ft., the engine starts running rough and nothing I do will stop it from dying. Usually it starts right up and and then it never happens again that drive cycle. Only once has it occurred twice in a row. No "check engine light" or codes. Had it checked by a mechanic. They changed the fuel pressure regulator, but it did not fix the issue. Started occurring in the spring of 2018.

- Bloomfield Hills, MI, USA

The contact owned a 2013 Ford Fusion. While driving 60 mph, the contact noticed smoke emerging from the rear of the vehicle. Upon exiting the vehicle, the contact opened the hood and observed flames behind the engine. There were no injuries due to the fire. The fire department was contacted and extinguished the fire. The vehicle was towed to an impound lot and deemed destroyed. The vehicle was not diagnosed. The dealer and manufacturer were not notified. The failure mileage was unknown.

- Austin, TX, USA

While decelerating, the RPM jumps up to 4 or 5 and the cars shifts hard. Does matter if I am going up an incline or or flat plain road...it happens.

- Lithia Springs, GA, USA

Vehicle stalls intermitently while at low speed 0-5 mph. No warning lights come on at panel. Happened several times within last month. Dealer check reveals no identifyable problems. Happened at local intersections creating major hazard to occupants and other vehicles.

- Ansonia, CT, USA

The contact owns a 2013 Ford Fusion. The contact received a recall notice for NHTSA campaign number: 17V209000 (engine and engine cooling). The vehicle was taken to ganley Ford (2835 barber rd, norton, oh 44203) where it was diagnosed that the leverage was fractured and needed to be repaired before the recall repair could be completed. The vehicle was not repaired. The manufacturer was not contacted. The failure mileage was approximately 140,000.

- Akron, OH, USA

The contact owned a 2013 Ford Fusion. While driving 55 mph, the contact recognized smoke coming from the rear of the vehicle. The contact pulled the vehicle over onto the shoulder. When the contact opened the hood, something fell from the engine onto the ground and the engine caught fire. A police report was not filed. The fire department extinguished the fire. There were no injuries. The vehicle was totaled and towed to a tow lot. The dealer and manufacturer were not made aware of the failure. The cause of the failure was not determined. The failure mileage was 16,000.

- Laredo, TX, USA

Ford Fusion 2013 while driving fuel gas cap will make a noise of air coming out, if it continues the car will turn off even when driving or stationary on both highway and street has happened more than 4 times Ford Agency said they will not fix

- Roma, TX, USA

Hello, on 03/14/2019 I chatted Ford on my numerous recalls on my 2013 Ford Fusion. I was given case# (xxxxx) and told to take to a Ford dealership for assessment on prior recall repairs. In 2017 we had a coolant recall and was told by dave littleton Ford in smithville, mo. That we had anti-freeze all over our engine and they had to replace the whole engine. We never had any problems or signs that it had a coolant problem" we took in because we got the recall notice. My car has never ran right since. It idles fast etc. In December our flex plate cracked, now 3 months later it cracked again. Our mechanic says the engine does not appear to have been lined up correctly with the transmission and we will continue to have issues because of the shotty mechanical work done by dave littleton Ford. We have taken to gary crossley Ford in kc, mo. They also agree there is shotty mechanical work done to the engine repair due to recall? we have been 2 weeks with no word on how this issue is going to be resolved and are without a car? I need some answers? the engine was not aligned correctly and sealant was put in places it should not have been when replaced. I am no mechanic but they have submitted in the claim they are sending in with greater detail candice says:the reason I am asking these questions is because we are not able to view claims entered by the dealer. I want to understand what it is that they were waiting for. So, they can complete the repair, they are just waiting for Ford to say it can be done under the recall, is that correct? amy says: Yes if I was not sold a car with a faulty part I would not have had coolant all over my engine to have to be replaced. If an appointed Ford mechanic had correctly replaced engine I would not be in this situation" Ford continues to close claims and ignore issues! case#(xxxxx) parts of this document have been redacted to protect personally identifiable information pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6)

- Smithville, MO, USA