CarComplaints.com Notes: The 2013 Fusion doesn’t have the same track record of power steering failure as the previous 3 model years. Of course, those owners said their steering failed at 60k–100k miles. So this appears to be a classic "wait and see" scenario.
In the meantime, there’s plenty of interior accessory problems to complain about. By themselves, each is a barely a blip on the radar. But combined, they give you that feeling of what the hell have I gotten myself into?
10.0
really awful
Crashes / Fires:
4 / 73
Injuries / Deaths:
6 / 0
Average Mileage:
71,287 miles
About These NHTSA Complaints:
This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2013 Ford Fusion. The contact stated that while the driver was driving 40 mph, there was an odor of burning wires that was emitted through the vehicle vent. The driver coasted to the side of the road, pop the vehicle hood and noticed smoke and flame was coming from the engine compartment. A person came and extinguished the fire. The fire department also extinguished the fire and file a report. There was no warning lights illuminated. The vehicle was towed tow yard and then to an independent mechanic and was diagnosed and informed the contact that the water pump, the heads crack due to the extreme heat that spill out oil which cause the fire. The water pump the pulley and heads needed to be replaced. The vehicle was not repaired and was not taken to a dealer. Manufacturer was made aware of the failure and informed the contact that the VIN was not included in a recall and did not assist. The failure mileage was approximately 90,000.
The contact owns a 2013 Ford Fusion. The contact stated that while driving approximately 15 mph, the check engine warning indicator flashed intermittently, then the vehicle vibrated abnormally and stalled. The vehicle was taken to Ford Lincoln queens service, 92-12 173rd St, jamaica, jamaica, NY 11435, where it was determined that the engine needed to be replaced. The failure was caused by coolant leaking in to the engine which caused the engine block to fracture. The contact also mentioned that the vehicle was previously repaired by the same dealer Ford Lincoln queens service, 92-12 173rd St, jamaica, jamaica, NY 11435, under NHTSA campaign number: 17V209000 (engine and engine cooling). The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 44,000.
The contact owns a 2013 Ford Fusion. The contact stated that the vehicle was taken to Ford of columbia (115 S james campbell blvd, columbia, tn 38401) where it was repaired per NHTSA campaign number: 17V209000 (engine and engine cooling). After the repair, the vehicle would randomly shut off while driving. The vehicle was taken back to the dealer who indicated that, due to the recall remedy, the engine would automatically shut off when overheating. The contact was also informed that due to the overheating, the engine cracked and needed to be replaced. The manufacturer was notified and provided case number: Cas-25222543, but no assistance was offered. The failure mileage was 146,000.
Car stalls at after stopping at red lights and some times after it been shut and restarted for no reason. The local Ford dealership has had it for 3-4 days and can't figure out what is going on. No codes are being giving from the car. And this has happened multiple times. This is my daughters car and this issue has almost caused her to be in an crash due to it stalling at an intersection!
The contact owns a 2013 Ford Fusion. While driving at low speeds and making turns, the vehicle stalled several times. There were no warning indicators illuminated. The vehicle was taken to roush Ford (5575 keim cir, columbus, oh 43228, (888) 380-0264), but was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was 74,075.
- Columbus, OH, USA
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The contact owns a 2013 Ford Fusion. While driving 65 mph on the highway, the engine shut off. The contact was able to glide the vehicle to the side of the road and activated the hazard lights. When the contact removed and re-attached the battery cable, the vehicle was finally able to restart. The manufacturer stated that the vehicle had too many miles to cover the repairs by warranty and there were no recalls. The dealer had not been contacted. The contact felt that the manufacturer was stonewalling after finding numerous online complaints. The failure mileage was 75,000.
While driving at 30 mph light came on that engine coolant is overtemperture. Had to shut down the car as I was loosing power. Contacted Ford and told them that exactly what is in the 2012 recall of the engine overheating is what happened to me. They said at this time there is nothing they can do.
This vehicle was brought to brondes Ford in maumee Ohio several times to report the coolant level dropping. Dealer could never find anything wrong. On 5/9/17 vehicle went in for an oil change and dealer marked coolant level was fine, did not add any. Brought vehicle back on 5/13/17 reporting coolant low. Back in 11/6/17 for low coolant. Dealer found nothing wrong and topped off. 2/9/18 - dealer performs recall 17S09 vehicle brought back again as coolant is dropping. - dealer finds small leak in O-ring and repairs. 11/24/19 - I open the hood to find the coolant bottle completely empty with no warning message, check engine light, nothing. This was the whole purpose of this recall to prevent overheating and fires which is shown as completely ineffective on this vehicle. I request intervention by NHTSA as the fix propsed by this recall is shown as not working. The consumer stated the dealer found that the low coolant and the check engine message were turned off. The were unaware of why or how the messages were turned off.
The engine stalled couple times under low speed in the parking lot. Happens each time after engines starts for 5 to 10 min. Stalls only under low speed. Have no recalls. Saw forums online that many people complaining about this issue when the vehicle hits around 5 years. One of them even got T boned in the parking lot. Went to dealership to troubleshoot many times. As it turns out, like all the people in online forum, the low fuel pressure sensor was faulty. Causing the engine computer to shut off the engine. Changed the throttle body before finding the low fuel sensor issue. Cost a lot of money to trouble shoot power train issue. Not covered under warranty. Very disappointed.
The contact owns a 2013 Ford Fusion. The contact stated that the vehicle overheated and was towed to fox Ford Lincoln (2501 N elston ave, Chicago, il 6047, (773) 687-7800). The vehicle was diagnosed, but the results were not disclosed. The vehicle was not repaired. The VIN was included in NHTSA campaign number: 17V209000 (engine and engine cooling). The manufacturer was made aware of the failure and provided case number: Cas24812891. The failure mileage was approximately 120,000.
The contact owns a 2013 Ford Fusion. While driving approximately 35 mph, "add engine coolant" displayed on the instrument panel. The vehicle was driven to its destination and parked for eight hours. When the vehicle was restarted, "engine temperature, overheated" was displayed. The contact stopped on the side of the road, checked the reservoirs, and added coolant. The contact noticed that the vehicle was leaking coolant. The vehicle was not taken to the dealer or an independent mechanic for diagnostic testing. The manufacturer was not notified of the failure. The vehicle was not repaired. The approximate failure mileage was 89,000.
The contact owned a 2013 Ford Fusion. While driving, the contact noticed smoke under the hood, which started out light colored and then became very dark. The contact noticed flames under the hood and quickly coasted the vehicle to the side of the road. The contact exited the vehicle as it burst into flames and burned to the ground. The fire department extinguished the fire and filed a report. The vehicle was still at the scene. The contact called world Ford pensacola (6397 pensacola blvd, pensacola, fl 32505, (850) 476-9050) and was informed that the vehicle was included in NHTSA campaign number: 17V209000 (engine and engine cooling). The dealer stated that an appointment would be scheduled and they would call her back; however, they never did. The manufacturer was made aware of the failure and provided case number: Cas24690899. The failure mileage was approximately 100,000.
On 10/10/2019, my temperature gauged spiked up to high and instantly dropped back down to normal while stopped at a red light, then the car disabled itself, leaving me stranded. Replaced the temp. Sensor and added coolant and was able to restart the car. On 10/30/2019 it happened again while driving on city streets, leaving me stranded for a second time, so I replaced the temp. Sensor again thinking it was defective. On 10/12/2019, it happened two more times, also while driving on city streets, and with doing more research, I found it stemmed from a manufacturing recall #17S09/ NHTSA recall #17V209, (coolant leaks/engine over heating). On 10/14/2019, I called advantage Ford in stuart, fl and was told to bring my car in on 10/23/2019 to have the recalls(which I was never notified of) taken care of. On 10/16/2019, my car started blowing white smoke out of the exhaust and when I called back advantage Ford, they told me to bring it in right away. Since my car was no longer drive-able, I had to have it towed to the dealer. When I spoke to the technician at Ford, he said that they would take care of the recall and replace a hose that was leaking, but that the damage was already done to the engine, probably bad rings (because the coolant leaked causing the engine to overheat gunking up the oil in the engine), and that this was our fault and that I should trade the car in while it still runs! he wasn't sure of what the problem was, nor did he suggest any type of repairs, just that this was our problem. On 10/22/2019, I called Ford customer service and reported the problem. I was given a case # and was told that I would be contacted by a regional customer service manager. On 10/28/2019, we were told by the manager that their Ford mechanics would have to breakdown the engine to see exactly what caused the sludge and if they are at fault or if this is our problem.
When driving the vehicle will give a notification in the dash about low coolant- service required. The vehicle will then 'shut off' in the middle of no (highway, city road, or even parking lot) where and will say it's over heated. Turn the vehicle off and then back on and it runs just fine for over 20 minutes and does it again. Had taken to the local Ford dealership and they 'fixed' the problem that lasted a week- they changed the thermostat, hoses, sensors.
Frequently, when driving and the car has to idle- in traffic, at stop lights, etc.- the engine will stutter and shut off. This will happen repeatedly until the engine is driven at an increased speed.
The contact owns a 2013 Ford Fusion. The contact stated that the driver's seat belt did not restrain properly. Also, the engine overheated and white smoke appeared from the exhaust pipe. The vehicle was taken to citrus motors Ford (1375 S woodruff way, Ontario, ca 91761, (855) 451-7126) and was informed that the mechanical safety failures were included in an unknown recall and the VIN was not included. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failures and provided a case number. The failure mileage was approximately 75,000.
The contact owned a 2013 Ford Fusion. While driving approximately 60 mph, the vehicle made popping sounds and smoke appeared underneath the hood. Also, the overheating indicator illuminated. The vehicle was pulled over to the side of the road and, within seconds, became engulfed in flames. The fire department was called and extinguished the fire. A fire report was filed. There were no injuries. The vehicle was totaled and towed to a tow yard. The contact called a plus auto sales at 513-759-5470 (located at 9253 cincinnati columbus rd, West chester, oh 45069) where the contact was informed that the vehicle was included in NHTSA campaign numbers: 16V875000 (seat belts) and 17V209000 (engine and engine cooling) the manufacturer was not made aware of the failure. The cause of the failure was not determined. The failure mileage was 90,000.
A D V E R T I S E M E N T S
- Memphis, TN, USA