CarComplaints.com Notes: The 2013 Fusion doesn’t have the same track record of power steering failure as the previous 3 model years. Of course, those owners said their steering failed at 60k–100k miles. So this appears to be a classic "wait and see" scenario.
In the meantime, there’s plenty of interior accessory problems to complain about. By themselves, each is a barely a blip on the radar. But combined, they give you that feeling of what the hell have I gotten myself into?
10.0
really awful
Crashes / Fires:
4 / 71
Injuries / Deaths:
6 / 0
Average Mileage:
72,344 miles
About These NHTSA Complaints:
This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2013 Ford Fusion. The contact stated that the vehicle overheated and was towed to fox Ford Lincoln (2501 N elston ave, Chicago, il 6047, (773) 687-7800). The vehicle was diagnosed, but the results were not disclosed. The vehicle was not repaired. The VIN was included in NHTSA campaign number: 17V209000 (engine and engine cooling). The manufacturer was made aware of the failure and provided case number: Cas24812891. The failure mileage was approximately 120,000.
The contact owns a 2013 Ford Fusion. While driving approximately 35 mph, "add engine coolant" displayed on the instrument panel. The vehicle was driven to its destination and parked for eight hours. When the vehicle was restarted, "engine temperature, overheated" was displayed. The contact stopped on the side of the road, checked the reservoirs, and added coolant. The contact noticed that the vehicle was leaking coolant. The vehicle was not taken to the dealer or an independent mechanic for diagnostic testing. The manufacturer was not notified of the failure. The vehicle was not repaired. The approximate failure mileage was 89,000.
The contact owned a 2013 Ford Fusion. While driving, the contact noticed smoke under the hood, which started out light colored and then became very dark. The contact noticed flames under the hood and quickly coasted the vehicle to the side of the road. The contact exited the vehicle as it burst into flames and burned to the ground. The fire department extinguished the fire and filed a report. The vehicle was still at the scene. The contact called world Ford pensacola (6397 pensacola blvd, pensacola, fl 32505, (850) 476-9050) and was informed that the vehicle was included in NHTSA campaign number: 17V209000 (engine and engine cooling). The dealer stated that an appointment would be scheduled and they would call her back; however, they never did. The manufacturer was made aware of the failure and provided case number: Cas24690899. The failure mileage was approximately 100,000.
On 10/10/2019, my temperature gauged spiked up to high and instantly dropped back down to normal while stopped at a red light, then the car disabled itself, leaving me stranded. Replaced the temp. Sensor and added coolant and was able to restart the car. On 10/30/2019 it happened again while driving on city streets, leaving me stranded for a second time, so I replaced the temp. Sensor again thinking it was defective. On 10/12/2019, it happened two more times, also while driving on city streets, and with doing more research, I found it stemmed from a manufacturing recall #17S09/ NHTSA recall #17V209, (coolant leaks/engine over heating). On 10/14/2019, I called advantage Ford in stuart, fl and was told to bring my car in on 10/23/2019 to have the recalls(which I was never notified of) taken care of. On 10/16/2019, my car started blowing white smoke out of the exhaust and when I called back advantage Ford, they told me to bring it in right away. Since my car was no longer drive-able, I had to have it towed to the dealer. When I spoke to the technician at Ford, he said that they would take care of the recall and replace a hose that was leaking, but that the damage was already done to the engine, probably bad rings (because the coolant leaked causing the engine to overheat gunking up the oil in the engine), and that this was our fault and that I should trade the car in while it still runs! he wasn't sure of what the problem was, nor did he suggest any type of repairs, just that this was our problem. On 10/22/2019, I called Ford customer service and reported the problem. I was given a case # and was told that I would be contacted by a regional customer service manager. On 10/28/2019, we were told by the manager that their Ford mechanics would have to breakdown the engine to see exactly what caused the sludge and if they are at fault or if this is our problem.
When driving the vehicle will give a notification in the dash about low coolant- service required. The vehicle will then 'shut off' in the middle of no (highway, city road, or even parking lot) where and will say it's over heated. Turn the vehicle off and then back on and it runs just fine for over 20 minutes and does it again. Had taken to the local Ford dealership and they 'fixed' the problem that lasted a week- they changed the thermostat, hoses, sensors.
Frequently, when driving and the car has to idle- in traffic, at stop lights, etc.- the engine will stutter and shut off. This will happen repeatedly until the engine is driven at an increased speed.
The contact owns a 2013 Ford Fusion. The contact stated that the driver's seat belt did not restrain properly. Also, the engine overheated and white smoke appeared from the exhaust pipe. The vehicle was taken to citrus motors Ford (1375 S woodruff way, Ontario, ca 91761, (855) 451-7126) and was informed that the mechanical safety failures were included in an unknown recall and the VIN was not included. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failures and provided a case number. The failure mileage was approximately 75,000.
The contact owned a 2013 Ford Fusion. While driving approximately 60 mph, the vehicle made popping sounds and smoke appeared underneath the hood. Also, the overheating indicator illuminated. The vehicle was pulled over to the side of the road and, within seconds, became engulfed in flames. The fire department was called and extinguished the fire. A fire report was filed. There were no injuries. The vehicle was totaled and towed to a tow yard. The contact called a plus auto sales at 513-759-5470 (located at 9253 cincinnati columbus rd, West chester, oh 45069) where the contact was informed that the vehicle was included in NHTSA campaign numbers: 16V875000 (seat belts) and 17V209000 (engine and engine cooling) the manufacturer was not made aware of the failure. The cause of the failure was not determined. The failure mileage was 90,000.
Was having a slow coolant leak into the engine. Was told by Ford that it was potentially a cracked cylinder head. Took it to a mechanic only to find out that it was not a cracked cylinder head but a warped engine blocked after only 130K miles and 6 years. Car has been in shop for nearly two weeks while we try to decide what we need to do.
I have had repeated problems with this vehicle, and now it is on my credit record because it is beyond repair, and I returned it to the finance company where I purchased it from. I had to replace the lug nuts because the factory lug wrench wouldn't work, the engine ran hot (regularly) leading to long term engine damage, the transmission had been replaced twice since I began financing the car. The car only had 64K miles when I began financing it, by 77K, the transmission had to be replaced twice (first time in Dec.18, and then Jan.19), and it still shifted hard (at times) and still made a strange sound. I am involved in a class action suit over the transmission, but the repairs were aftermarket (and media indicates that even the manufacturer is not capable of fixing the problem) in approximately the month of may, 2019, the vehicle also would not start (key would not turn/no lights came on, etc.). I contacted the carmaker, and they had stated that they'd "never heard of this kind of issue before", but they did offer to purchase the vehicle back from me (at market value), but they became disinterested when I told them that I was financing the vehicle from elsewhere.
This Ford Fusion has been progressively dying as it comes to a stop or when just driving. It has been starting back up immediately but lately seems to not to start as quickly. Also strange noise like blowing or puffing sound from under hood. This is on city streets and when slowing down for ramp stops. Called dealership and until codes show up they can't tell us nothing.
The contact owns a 2013 Ford Fusion. While driving 45 mph, the service engine required warning indicator illuminated. The vehicle was taken to stivers Ford Lincoln (4000 eastern blvd, montgomery, al 36116, (334) 613-5000) where the contact was informed that coolant was leaking into the engine and the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was 90,000.
The car creates a constant loud air suction noise when accelerated. The sound becomes louder the faster you go when stepping on the acceleration pedal. There is no sound when the car is in idle and rolling without stepping on the acceleration pedal. The car was taken into the dealership for routine maintenance and asked to be drove by dealership to diagnose the sound. There are no warning lights or codes showing up. The dealership could not diagnose the problem.
Engine cylinder head overheats and leaks oil recall driving down the interstate this morning in rush hour traffic my car started shuttering. I was able to get to the side of the road before my dashboard went crazy stating my car overheated. When I got towed to the mechanic they discovered my coolant was leaking and it busted one of my cylinders which put a hole in my engine. When I called Ford they stated my VIN wasn't included in the recall. I have the exact make, model and engine mentioned in the recall and exactly what they warned would happen, happened, but I was told it was a coincidence. I had no warning whatsoever. My temperature gauge was fine and there hasn't been anything leaking. This is a serious problem. I do not believe in coincidences this big.
The contact owns a 2013 Ford Fusion. While driving 15 mph, the overheat temperature warning indicator illuminated. The contact stated that the vehicle was running hot. The contact noticed that there was no temperature gauge to indicate that the vehicle was running hot. The contact had to pull up the digital dash display of the temperature coolant to see the coolant temperature. When the contact turned on the air conditioner to cool the temperature down, the temperature gauge indicator turned off and returned to normal. The contact also stated that there was no coolant sensor in the vehicle. In addition, while driving, the contact had to turn the air conditioner back on, but it did not turn off the temperature gauge indicator. Also, the check engine warning indicator illuminated. Furthermore, while driving up a hill, the engine began to shake and the temperature and engine warning indicators illuminated. The contact waited a while before restarting the vehicle and driving off. The contact stated that the coolant level was fine when the vehicle was serviced in June. The contact stated that there was no coolant sensor to warn that the coolant level was low. The contact was a former Ford technician and diagnosed the vehicle. A cylinder head temperature overheat code appeared. The dealer was not contacted and the vehicle was not repaired. The manufacturer was notified via chat and referred the contact to NHTSA. The failure mileage was 95,000.
Car struggles to crank after fueling up. It does not matter how much gas I have it will have to turn over three plus times to crank. Researched and numerous Fusion have the same issue. It could be the purge valve. I have ordered the piece to put on soon.
The contact owns a 2013 Ford Fusion. The contact received a recall notice for NHTSA campaign number: 12V551000 (engine and engine cooling). The contact drove to malloy Ford of charlottesville (2070 seminole trail, charlottesville, va 22901, 434-977-7960) and had the recall repair performed. Afterwards, while driving 35 mph, the vehicle's extreme heat warning indicator began to flash and made beeping sounds. Simultaneously, the vehicle began to lose power. The contact pulled off to the side of the road and shut off the vehicle. The vehicle was towed back to the dealer where it was diagnosed that the cooling valve and sensor were defective. The contact paid to have the vehicle repaired. After the vehicle was repaired, the contact continued to experience the same failure on multiple occasions. The manufacturer was notified of the failure and agreed to pay 50% towards the cost of a new motor. The contact was also informed that they could not guarantee that the failure would not recur despite having a new motor. The vehicle was not repaired. The failure mileage was approximately 60,000.
While I started reversing towards my driveway entrance my vehicle got completely paralyzed as I changed gears from drive to reverse, my steering wheel, brakes and shift gear stoped responding, I managed to carefully move my car to a safety location but I was in a dangerous situation when I had to let my car slide down the road of my house in order to let the traffic (I had unintentionally caused) carry on. I then, put my cars emergency brake on and called my mechanic. Luckily for me, this all happen infront of my house, actually, after the 2 hour drive I had finished coming from, my concerns are what if this incident would have happen outside of my town, or in the highway, my safety and even my own life was on the line for a few minutes, I can only be lucky for so long. A couple days after, I came to find out I did not have one recall incomplete but 3!, even more shocking, I did not receive notices for any of the 3 recalls from my cars dealership. I went to them immediately and now am waiting for them to call me back to schedule an appointment I been trying to make already for the past week but till today, I have yet not received a date.
A D V E R T I S E M E N T S
- Chicago, IL, USA