CarComplaints.com Notes: The 2013 Fusion doesn’t have the same track record of power steering failure as the previous 3 model years. Of course, those owners said their steering failed at 60k–100k miles. So this appears to be a classic "wait and see" scenario.
In the meantime, there’s plenty of interior accessory problems to complain about. By themselves, each is a barely a blip on the radar. But combined, they give you that feeling of what the hell have I gotten myself into?
10.0
really awful
Crashes / Fires:
4 / 71
Injuries / Deaths:
6 / 0
Average Mileage:
72,344 miles
About These NHTSA Complaints:
This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
When the car is warm, the vehicle will stall every time when restarted after it was turned off for less than and hour. Loses all throttle response, have had a few scares when turning onto a busy road and vehicle stalls. No check engine light
The engine get overheat and stop working. The coolant level keep decreasing along the driving, but didn't find any leaking. It should be related to Ford recall 17S09
The vehicle has an electrical glitch and when attempting to park the car it will show as park but will actually slip into neutral and roll forward or back if in a slight hill. Also an manufacturing error is causing the car to abruptly stop while on driving. The rpms will increase by itself and then suddenly fall to 0 and the car will not be able to move. All the electrical components will still be on I.e. radio, heat, lights but the car will not move. It's no warning as to when it will just suddenly stop so it's extremely unsafe if driving on a highway.
Takat recall: Driving car warning light comes on then off too fast to see what warning is. While driving on a street, car tries to stop on own like hitting brakes which I am not.
My car shutters at an idol or slowly taking off where it shuts off.this has happened more then once and the scary thing is I've pulled out in a intersection and the car shuts off. I have to put it in park and restart it.it's happening more often now my engine light just came on after this happing for over a month now.
- Middle River, MD, USA
Search CarComplaints.com for these popular complaint phrases...
I was driving down the street. My car had no signs of trouble. Suddenly smoke started coming from the heat vents on the dash. I was able to pull into a parking lot and get out of the vehicle. At this time I saw flames coming out from under the hood. I called 911. By the time of arrival of the fire dept the car was fully involved in flames.
On January 3rd 2019 around 5am, I saw a signal saying "engine coolant over temperature" and another one regarding the steering wheel. I then noticed that my steering wheel was locked but I managed to park on the side of the highway. A vehicle behind me notified me that there was a fire. My vehicle caught on fire less than 24 hours after leaving Ford service department for an oil change. Records also show that my vehicle was part of a recall regarding the engine coolant, that may lead to fire. I received that recall letter days after my car broke down due to an engine coolant related issue and towed my vehicle to the nearest repair shop in 2017. After reception of that recall letter, I also made sure to take my vehicle to Ford services, with the invoice of the repair that had just been done. They took my car to their shop and reassured me that the recall issue was resolved by the recent repair and filed for a reimbursement check from Ford, that I have received. As of today, when I put my VIN number to verify the recall, it says "incomplete". I filed a claim through Ford on January 4th 2019, a day after the fire and has yet to hear from them.
The contact owns a 2013 Ford Fusion. The contact stated that the vehicle was included in NHTSA campaign number: 17V209000 (engine and engine cooling), but the contact did not receive a notification. The contact stated that the engine functioned abnormally, there was a drastic reduction in speed, and an abnormal noise was heard. Elder Ford of tampa (9560 N Florida ave, tampa, fl 33612) was notified and did not offer a loaner vehicle. The dealer scheduled an appointment for a later date to determine if the failure was related to the recall. The manufacturer was notified of the failure. The vehicle was not repaired. The failure mileage was not available.
The contact owns a 2013 Ford Fusion. The contact stated that the front and rear passenger doors would not open from outside of the vehicle. There were no warning indicators illuminated. The vehicle was included in NHTSA campaign numbers: 15V246000 (latches/locks/linkages) and 17V209000 (engine and engine cooling). The dealer was not contacted; however, the recall notice instructed owners to schedule an appointment. The vehicle was not diagnosed or repaired. The manufacturer was not notified. The failure mileage was unknown.
My vehicle has stalled while driving and is hard to start after fueling with gas. After taking it to Ford for recalls in October of 2018 and brought the issue up and they wanted to charge me for diagnostic. After taking my car to my mechanic shop for oil change and to look into the issue of stalling, they made me aware of the purge balance needing replaced and that would solve the issue with the vehicle stalling. Apparently, Ford knew this defect since 2013 and paid for replacement if a complaint was filed. Now into 2019, 93,000 miles and no warranty, Ford doesn't want to assist in paying for the replacement. I don't feel I should be responsible for paying for the repair. It is very dangerous to have the car stall in the road and around busy traffic.
The contact owns a 2013 Ford Fusion. When the contact pulled into the parking lot at her job, the vehicle started smoking. The vehicle caught fire under the hood and exploded with parts landing into the street and onto other parked vehicles. There were no injuries. The police department stated that the contact could retrieve the incident report after christmas. The burned out vehicle planned to be towed away by the contact's finance company. The dealer was not called. The manufacturer stated that the vehicle was not covered under a warranty since it had over 56,000 miles. The manufacturer suggested the contact check with her insurance company. The VIN was unknown. The failure mileage was 98,000.
I was driving down the road and, while parked at a stoplight, noticed smoke billowing out from underneath my hood. I pulled over and had my car towed to a mechanic. My mechanic said there was a problem with fluids leaking from my engine and that it was highly dangerous, routinely resulting in fires. My mechanic directed me to a recall 12S41 that covers 2013 Ford Fusion and said it was a match. However, Ford has denied my claim citing my car wasn't covered with the recall. My car almost caught fire (my mechanic thinks it might have briefly ignited) and I would like the problem fixed by Ford under this recall.
Well I noticed problems with my car maybe a month after I got the car took it back to the dealer ship they didnt see any problems but im having transmission problems, problems with the steering, I have had a coolant problem fixed already. The shocks went out on the care within less than a year. Having problems with the fueling system. Also having problems with the left light system. They have only to recalls with my VIN number of things that I had already gotten fixed. So im really concerned about the issues that are going on with my car and feel that it really need to be addressed. Every thing that has happend is while the car is in motion.
The contact owns a 2013 Ford Fusion. While attempting to make a left turn at a traffic light, the contact depressed the accelerator pedal; however, the vehicle would not accelerate. The vehicle coasted until the engine shut completely off without warning. The vehicle was towed to the contact's residence. The dealer (autonation Ford union city, 4355 jonesboro rd, union city, ga 30291) was contacted and stated that the vehicle was included in the extended coverage: 13N03 (throttle body) and they would repair the throttle body free of charge. The dealer was unable to provide the contact with a date on when they would be able to complete the repairs. The manufacturer was not contacted. The vehicle was not repaired. The failure mileage was 122,000.
The contact owns a 2013 Ford Fusion. While driving various speeds, the vehicle shuddered and the check engine indicator illuminated. As a result, the vehicle stalled and shut off. The contact mentioned that the failure occurred multiple times. The vehicle was taken to legacy Ford (2906 island ave, la grande, or 97850, (541) 963-2161) to be diagnosed, but the cause of the failure could not be determined because the warning indicator was not illuminated at the time. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was 80,000.
I purchased my Fusion in 2014 with less than 2500 miles. I had taken it home for a test drive over the weekend. I had it for less that 12 hours and the check engine light came on. Returned it Monday, the catalytic converter needed to be replaced at less than 2500 miles. About a year and a half later check engine light came on same problem ; replaced again. Two years after that with only 38,000 miles same problem catalytic converted needed to be replaced again. The car has less than 50,000 miles and 3 times catalytic converter needed replaced.
Car overheated while driving, towed car to kent parsons Ford in martinsburg wv and they stated there is a cracked head but it isn't covered under recall 17S09
A D V E R T I S E M E N T S
- Fredericksburg, VA, USA