CarComplaints.com Notes: The 2013 Fusion doesn’t have the same track record of power steering failure as the previous 3 model years. Of course, those owners said their steering failed at 60k–100k miles. So this appears to be a classic "wait and see" scenario.
In the meantime, there’s plenty of interior accessory problems to complain about. By themselves, each is a barely a blip on the radar. But combined, they give you that feeling of what the hell have I gotten myself into?
10.0
really awful
Crashes / Fires:
4 / 71
Injuries / Deaths:
6 / 0
Average Mileage:
72,344 miles
About These NHTSA Complaints:
This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
On February 5, 2017 the engine of my 2013 Ford Fusion caught on fire. The car began to smoke from under the hood while the car was in motion. I stopped and opened the hood to inspect and the engine was already in flames. The fire spread rapidly and the fire department had to be called to extinguish the blaze. My son and I were barely able to escape unharmed. I contacted Ford on several occasions and they have been unwilling assist. They closed my original claim without addressing the issue. I also asked if there were any recalls related to engine fires and they state no. I feel I am unable to get any attention to this matter that put both mine and my son's lives in danger and also destroyed the sizeable investment I made into the purchase of a brand new vehicle. Please assist!
2013 Ford Fusion engine acceleration while driving. I was driving on the freeway at 65 mph with my husband and son. All of a sudden the car accelerated and would not stop. I pumped the breaks, when I realized that was not working I put my foot on the break all the way. The car finally started to slow down but would not completely and the engine was still in acceleration. When I was able to slow it down to a safe enough speed, I put the car in park and turned the engine off. We were able to get it to a dealership 2 miles away where it has been there since. The dealership is great, its Ford corporate that is the problem. This is a major safety recall that needs action right away. We have been without a car for over 2 weeks. The dealership and Ford corporate stated they have not seen anything like this. Ford corporate has walked through steps with the technicians to try and fix the issue. They have replaced many parts and failed at every attempt. They still do not know what is wrong and refuse to accommodate us in any way. I cant even get a return call from Ford corporate. Time for a lawyer. This is a major safety issue and needs to be addressed before someone loses their life driving this car.
Today my brake pedal went down to the floor. When I started my vehicle. The ABS light came on. No hill side start.. service advance traction. I have replaced all. Brake pads, shocks, and had rotor worked on. ABS has gotten worst. I took my car to the nearest Ford shop. I asked them to check it out and replace my ABS sensor.
I'll make it short. I'm experiencing the failing throttle body that Ford has issued a customer satisfaction program for, including 2013 Fusion. There's articles allover google covering this topic and im sure the NHTSA has heard of it because they were pursuing a recall and Ford went ahead and did the customer satisfaction program. It occurs about once every 5-10K miles. Which for me is about every other month. However, they refuse to service my vehicle because they say my VIN is not included in the program. I find it disappointing that they admit there is a fault and it's common knowledge among the mechanics that the sensor inside the throttle body cover is known to go bad, but my VIN just didn't make the magic "list" of vins included to be covered. I called the Ford customer help and they basically told me that yes, it's unsafe and I should get it fixed, but no since my VIN is not included (even though I'm in a 2013 Fusion, which is included in the program) I have no coverage from the program. It's left me stranded on the side of busy 5 lane highways in detroit and lansing, with cars still going by at 80mph while I have to power off my car to let the sensor reset and then turn it back on and the car acts like nothing was ever wrong.
- Alma, MI, USA
Search CarComplaints.com for these popular complaint phrases...
We were driving down the highway 2 hours from home and I had a warning light come on, engine coolant temptress overheated. So me and my husband pulled over on the side of the road everything looked fine, we had coolant.we sat for about 10 mins to be safe. And proceeded down the highway. After 2 mins we had another warning light come on steering system failure. At this point he couldn't move the wheel so we pulled over again and as soon as we stopped black smoke came in the vents and up the windshield. As we open our doors there is flames coming in the door on the front passenger side we quickly evacuated the vehicle and called 911.
The contact owns a 2013 Ford Fusion. On several occasions, while driving the vehicle at differing speeds, the vehicle stalled. The vehicle was taken to the dealer to be diagnosed. The dealer was unable to duplicate the failure. The vehicle was not repaired. The manufacturer was not made aware of the issue. The approximate failure mileage was 65,000.
The contact owns a 2013 Ford Fusion. While driving at low speeds in a parking lot, the vehicle stalled without warning. The vehicle was able to restart the vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 40,000. Updated 05/17/17 updated 05/25/2017
The contact owns a 2013 Ford Fusion. While driving various speeds, the front passenger side air bag warning indicator illuminated "off", whether or not the seat was occupied. The contact also mentioned that the vehicle was difficult to start and would stall. The vehicle was able to restart after several attempts. There were no warning indicators illuminated. The vehicle was not diagnosed or repaired. The manufacturer was not notified. The failure mileage was approximately 40,000.
On multiple occasions my car hesitated and stalled, usually when just taking off or pulling out into intersections. It has never done this while sitting at idle and only once while driving highway speed. Sometimes the check engine light does not come on and sometimes it comes on and then goes right back off. My mechanic could not pull a code after this happens.
After turning on the ignition and starting to drive away, the car engine will sputter, acts like its starving for fuel, starts bucking and then shuts off. No codes or warning lights are displayed. This has happened in parking lots and on street parking. It is very dangerous and I almost got in an accident when attempting to pull into traffic from a parallel parking stall on the street. Pressing on the accelerator has no affect. After restarting the engine, it runs fine until I turn off the car. Then it is random if it will occur at the next engine start. After owning the car for 3.5 years, this just started happening last week. It has happened 8 times over the last 7 days. At first is only happened 1 a day, but recently it is happening multiple times a day.
My check engine light came on while I was on my way home from work. While sitting idle at a stoplight, the car warned the engine was overheating so I pulled over and shut it off for 20 minutes. The next morning when I went out to my car, I noticed a large amount of clear fluid had leaked out. On my way to the dealership, the check engine light went off and (according to the dealership) stayed off until I picked the car back up and started driving home. After running diagnostics at the dealership, it turns out that the engine bypass solenoid valve shorted out due to a faulty coolant tee on the heater core inlet. After doing some research, it seems that this was a recall on 2013 Ford Fusion SE 1.6L cars. I contacted my local Ford dealership and was told that my specific 2013 Ford Fusion SE 1.6L was not part of this recall (although it was included in three other recalls from Ford). After a simple search, I discovered that this seems to be a widespread issue with this car-regardless of the recall. Apparently other 2013 Ford Fusion owners not included in the recall are experiencing the exact same engine coolant problem. It also seems the original recall had to be reopened to include additional vehicles. Perhaps it needs to be reopened again.
The contact owns a 2013 Ford Fusion. While attempting to accelerate from a stop sign, the engine stalled without warning. The failure was persistent. The vehicle was taken to an independent mechanic where it was diagnosed that the electronic throttle body failed and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 60,000.
I was driving to work and noticed smoke coming through the vent inside the car. I pulled over and tried to get out the car my door wouldn't open so I had to punch it when I got out the car was on fire underneath the front tires. After the fire department investigated it was proven that the fire started from the engine compartment.
The contact owns a 2013 Ford Fusion. The contact stated that while driving at 75 mph, the vehicle began to over heat and the engine over heating warning message illuminated. The failure was persistent. The vehicle was taken to a dealer where it was diagnosed that the wiring harness and powertrain control module system failed and needed to be replaced. The vehicle was repaired, however the failure recurred. The VIN was not included in NHTSA campaign number: 12V551000 (engine and engine cooling). The manufacturer was notified of the failure. The failure mileage was approximately 15,000.
We were driving 70mph cruise control on a highway, let off cruise control to decrease speed on the upcoming bypass and the engine immediately powered down and we coasted to a stop on the side of the highway bypass. The engine light and orange wrench appeared. The car would not start thereafter. We had to call family to get out 5 and 7 year old and a tow truck to take the car to a shop.
My vehicle has 72000 miles on it. I was driving on I90 outside of buffalo when the car had trouble accelerating, it was unable to maintain speed and by the time I was able to pull off wold not move any farther. The dealership has diagnosed the issue as needing a new transmission. A plastic cap had melted into the transmission lines, and Ford is refusing to cover the repair at 100%, as this was a manufacturer defect.
After the car has been driven for awhile then the engine is turned off for 10 to 20 minutes, when I restart the engine it will (within 30 seconds) begin to run rough and quit. It has done this now more than 50 times. I have taken it to the dealer 4 times, but they have not fixed the problem. Since I had to give a specific date on this form below, I picked a date that it happened.
The contact owns a 2013 Ford Fusion. While driving approximately 25 mph, the vehicle stalled and was coasted to a parking space. A "fuel economy" warning message appeared. The vehicle was turned off. Upon attempting to restart the vehicle, the contact noticed smoke underneath the hood. Once the hood was opened, flames were seen on the rear passenger side of the engine. The contact was able to extinguish the fire. The fire department was not called and a police report was not filed. There were no injuries. The vehicle was towed to a dealer where it was diagnosed that the engine head cracked from overheating, which sent oil to the hot turbo. The vehicle was not repaired. The VIN was not included in NHTSA campaign number: 12V551000 (engine and engine cooling). The manufacturer was not notified. The failure mileage was 80,000.
A D V E R T I S E M E N T S
- At;Anta, GA, USA