CarComplaints.com Notes: The 2013 Fusion doesn’t have the same track record of power steering failure as the previous 3 model years. Of course, those owners said their steering failed at 60k–100k miles. So this appears to be a classic "wait and see" scenario.
In the meantime, there’s plenty of interior accessory problems to complain about. By themselves, each is a barely a blip on the radar. But combined, they give you that feeling of what the hell have I gotten myself into?
10.0
really awful
Crashes / Fires:
4 / 73
Injuries / Deaths:
6 / 0
Average Mileage:
71,287 miles
About These NHTSA Complaints:
This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The test drive on my Ford went smoothly. However, later that month my vehicle began shifting hard. It revs and the engine pulls. I have to barely accelerate to get it to shift even then it shifts extremely hard. I informed the local Ford dealership of the issue and I was told that all of the 1.6 ecoboost models like mines shift hard. That is ridiculous. This issue was never fixed. I also experienced another issue: My gas tank door did not operate correctly. It felt like a spring came out because the door would blow open while I am driving.
I was driving my vehicle for about 5 minutes when the engine overheating signal came on. It said "reduced engine power" and my vehicle started driving extremely slow. I pulled over, checked the coolant and everything looked fine. I waited 2 hours and turned the car on. The light was no longer on. However, I still informed the Ford dealership about the issue while it was under warranty. They said that they did not find anything wrong with the vehicle. Another time I drove about an hour and my engine overheating light came on again. I checked the coolant and it was at a correct level. The car stalled out and would not accelerate. I had aaa tow it to my home. I contacted the Ford dealership again and they had it towed in. They repaired the cooling system, fuel injector pressure and coolant bypass valve solenoid. They also replaced the flp sensor. I was charged $702.28. It is truly saddening how the car had to be broken down in order for them to fix it. But when it was under warranty they didn't touch it. Now there's a recall on the cooling system, 16S09. Every day I smell some sort of fuel under my hood, fuming up my garage and coming through my vehicle ac vents when it's on. It makes me feel like my car is going to catch on fire because the smell is so strong. My check engine light came on too with cylinder issues. Coolant leaked into the cylinder head. I would like to be reimbursed for the engine repairs and for my vehicle to be fixed free of charge.
The contact owns a 2013 Ford Fusion. The contact heard an abnormal noise while driving the vehicle. The dealer replaced the battery, but it failed to correct the noise. While making a turn, there was a sudden loss of power and a warning indicator randomly illuminated for run power and the vehicle stalled several times without warning. The contact had to coast the vehicle over to the side of the road. The contact had to restart the vehicle a few times due to the failure. The manufacturer stated that the vehicle was not included in service campaign number: 14N02 to address the PCM reprogramming. The vehicle was towed to a dealer and was not repaired. The approximate failure mileage was 65,000.
The computer system in this car registers the coolant temperature as hot when the car is running. As I was driving down the road the entire power of the car was turned reduced, making getting off the road very dangerous. Testing revealed it was a faulty sensor for the coolant. Several year models of this same vehicle have the same recall issue.
Vehicle began overheating at highway speeds of approximately 65 mph. Vehicle slowed quickly as it entered "limp mode" on the interstate. Driver was able to get off of interstate exit and pull to a parking lot. Engine bay was extremely hot and the faint smell of smoke/burning was apparent. Driver had to tow vehicle to Ford dealership where it was found to be subject to recall 17S09.
- Louisville, KY, USA
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The contact owned a 2013 Ford Fusion. The contact stated that while driving at approximately 65 mph, the check engine warning light illuminated. The contact merged to the shoulder of the road where smoke was noticed coming from the hood and fire enter the vehicle. The fire department extinguished the fire. It was unknown if a police or fire report was reported. There were no injuries reported. The vehicle was destroyed. The vehicle was towed to a towing yard. The manufacturer was not notified of the failure. The approximate failure mileage was 79,950.
2013 Fusion overheated on hwy, with no warning. Overheated light came on, car started to sputter and quite, I was able to pull off the hwy. Ford will not repair as part of the coolant recall.
On April 1, 2017, I was stopped at a red light on a highway on my way home from a trip when my engine temperature spiked and I lost all power to the engine. I was barely able to get it to the median. I had just heard about the recall that day coincidentally, so I had it towed to a Ford dealership on Monday. They determined that it was a cracked engine head due to overheating. The mechanic seemed unaware of the recall when I inquired, but they agreed to check into it. That was two and a half weeks ago. I was advised to contact Ford and have been dealing with the regional customer service rep. Ever since. Ford has basically offered no information until today. Today I was informed via E-mail that the recall is for the "coolant sensor" and "this does not cover the repair to replace the cylinder heads." I have read the recall and it states very clearly that the danger of the recall is overheating and a cracked cylinder head. I do not have an official estimate yet, but I have been advised it will cost me thousands to fix. This is a car that is less than five years old and 72000 miles, just out of warranty. I change the oil and check the fluids regularly. It was apparently burning antifreeze at fast enough to cause it to overheat and crack a cylinder head. Mine did not catch on fire, but based on my understanding of the recall this kind of damage could have caused a fire and many have caught fire. Based on my reading of the recall issued by Ford, the only solution they are offering is a coolant sensor. Rather than address the real issue of overheating and the resulting damages, Ford is apparently trying to get away with merely installing a sensor that will give you a heads up before your engine explodes. Surely this is unacceptable in a modern vehicle.
My vehichle has had the check engine light go on and off numerous times in the last six months, and smelled a funny smell coming through the vents. I get regular maintenance, have had the codes read as well as diagnostic test performed. The most I have been told is that there was a P144C code which is something to do with the fuel system wrong. Now when driving the vehicle began to stall. I took my car in to Ford they told me that I needed 3000 dollars in work done and have yet to address the 17S09 recall even upon my concerns. I was treated unfairly at my local Ford and took my car to another shop. Now am being told that my car has been overheating and that my cylinder head gasket needs replaced. I have been in contact with Ford and they wont even help, until they send a letter to me next week. My car is already in the shop and the recall needs to be adressed. I need help.
The contact owns a 2013 Ford Fusion. The contact received notification of NHTSA campaign number: 17S09000 (engine) however, the part for the recall repair was unavailable. The contact stated the manufacturer exceeded a reasonable amount of time for the recall repair. The contact stated that the vehicle was over heated which caused excessive smoke to emit from the vehicle's tail pipe. The contact took the vehicle to the dealer where the vehicle was diagnosed but the results were unknown. The vehicle was not repaired. And the failure recurred. The approximate failure mileage was 138,000. The manufacturer was not made aware of the failure. VIN tool confirms parts not available.
In regards to NHTSA recall #17V209000 my car was serviced for a 75K maintenance point, the dealer was unable to address this recall due to parts being unavailble on 3/18/17. On 4/1/17 my car overheated and the engine shutdown during a drive from work to home, I had it towed to fremont Ford and on 4/3/17 the dealership stated that the engine coolant was low, the heater hoses had to be replaced due to the overheating on 4/1/17, and that the repairs were not covered under the recall. I am quite certain that the dealer is liable for all repair costs for this incident due to negligence in failing to address the recall and misleading me as to the true cause of the overheating of my vehicle's engine.
On February 5, 2017 the engine of my 2013 Ford Fusion caught on fire. The car began to smoke from under the hood while the car was in motion. I stopped and opened the hood to inspect and the engine was already in flames. The fire spread rapidly and the fire department had to be called to extinguish the blaze. My son and I were barely able to escape unharmed. I contacted Ford on several occasions and they have been unwilling assist. They closed my original claim without addressing the issue. I also asked if there were any recalls related to engine fires and they state no. I feel I am unable to get any attention to this matter that put both mine and my son's lives in danger and also destroyed the sizeable investment I made into the purchase of a brand new vehicle. Please assist!
2013 Ford Fusion engine acceleration while driving. I was driving on the freeway at 65 mph with my husband and son. All of a sudden the car accelerated and would not stop. I pumped the breaks, when I realized that was not working I put my foot on the break all the way. The car finally started to slow down but would not completely and the engine was still in acceleration. When I was able to slow it down to a safe enough speed, I put the car in park and turned the engine off. We were able to get it to a dealership 2 miles away where it has been there since. The dealership is great, its Ford corporate that is the problem. This is a major safety recall that needs action right away. We have been without a car for over 2 weeks. The dealership and Ford corporate stated they have not seen anything like this. Ford corporate has walked through steps with the technicians to try and fix the issue. They have replaced many parts and failed at every attempt. They still do not know what is wrong and refuse to accommodate us in any way. I cant even get a return call from Ford corporate. Time for a lawyer. This is a major safety issue and needs to be addressed before someone loses their life driving this car.
Today my brake pedal went down to the floor. When I started my vehicle. The ABS light came on. No hill side start.. service advance traction. I have replaced all. Brake pads, shocks, and had rotor worked on. ABS has gotten worst. I took my car to the nearest Ford shop. I asked them to check it out and replace my ABS sensor.
I'll make it short. I'm experiencing the failing throttle body that Ford has issued a customer satisfaction program for, including 2013 Fusion. There's articles allover google covering this topic and im sure the NHTSA has heard of it because they were pursuing a recall and Ford went ahead and did the customer satisfaction program. It occurs about once every 5-10K miles. Which for me is about every other month. However, they refuse to service my vehicle because they say my VIN is not included in the program. I find it disappointing that they admit there is a fault and it's common knowledge among the mechanics that the sensor inside the throttle body cover is known to go bad, but my VIN just didn't make the magic "list" of vins included to be covered. I called the Ford customer help and they basically told me that yes, it's unsafe and I should get it fixed, but no since my VIN is not included (even though I'm in a 2013 Fusion, which is included in the program) I have no coverage from the program. It's left me stranded on the side of busy 5 lane highways in detroit and lansing, with cars still going by at 80mph while I have to power off my car to let the sensor reset and then turn it back on and the car acts like nothing was ever wrong.
We were driving down the highway 2 hours from home and I had a warning light come on, engine coolant temptress overheated. So me and my husband pulled over on the side of the road everything looked fine, we had coolant.we sat for about 10 mins to be safe. And proceeded down the highway. After 2 mins we had another warning light come on steering system failure. At this point he couldn't move the wheel so we pulled over again and as soon as we stopped black smoke came in the vents and up the windshield. As we open our doors there is flames coming in the door on the front passenger side we quickly evacuated the vehicle and called 911.
The contact owns a 2013 Ford Fusion. On several occasions, while driving the vehicle at differing speeds, the vehicle stalled. The vehicle was taken to the dealer to be diagnosed. The dealer was unable to duplicate the failure. The vehicle was not repaired. The manufacturer was not made aware of the issue. The approximate failure mileage was 65,000.
The contact owns a 2013 Ford Fusion. While driving at low speeds in a parking lot, the vehicle stalled without warning. The vehicle was able to restart the vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 40,000. Updated 05/17/17 updated 05/25/2017
The contact owns a 2013 Ford Fusion. While driving various speeds, the front passenger side air bag warning indicator illuminated "off", whether or not the seat was occupied. The contact also mentioned that the vehicle was difficult to start and would stall. The vehicle was able to restart after several attempts. There were no warning indicators illuminated. The vehicle was not diagnosed or repaired. The manufacturer was not notified. The failure mileage was approximately 40,000.
A D V E R T I S E M E N T S
- Kissimmee, FL, USA