CarComplaints.com Notes: The 2013 Fusion doesn’t have the same track record of power steering failure as the previous 3 model years. Of course, those owners said their steering failed at 60k–100k miles. So this appears to be a classic "wait and see" scenario.
In the meantime, there’s plenty of interior accessory problems to complain about. By themselves, each is a barely a blip on the radar. But combined, they give you that feeling of what the hell have I gotten myself into?
10.0
really awful
Crashes / Fires:
4 / 73
Injuries / Deaths:
6 / 0
Average Mileage:
71,287 miles
About These NHTSA Complaints:
This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Recently purchased vehicle, vehicle recently started stalling while idling. As of 07/30/17, it has done it twice. I will start the vehicle, it will then begin to shudder a bit and stall out. Seems to do it more when it is cold. Luckily, on both occasions, I was in a parking lot and not on the road. This could be a serious safety issue if it stalls while driving or stalls at a light.
Electronic throttle body malfunction, car was parked in a parking lot and after returning to my car I started it and put it into drive, as soon as I let of the brake and touched the gas peddle the car maxed out in RPM and the car accelerated on its own even after pushing on the brake resulting crashing into a light pole.
Engine overheated as I was driving down the street, about 30 miles per hour. Engine shuts off, I pulled over safely. Had to be towed to the dealership. Second time in 2 years. Engine coolant receptacle cracks and fluid leaks out. Had it repaired ince last year. Encountered the sane issue again, now my fan needs to be replaced. Dealer says 1300 in repairs. But Ford recalled my model for this same reason. But now that it has turned into more damage, I an stuck with finding how to pay to get my car fixed.
My car is a 2013 vehicle with 30,000 mile. The bypass valve is already bad on it. I now have to pay $400 out of pocket, because although it appears there is a recall on this part, Ford repair shops are saying there isn't any recalls.
The contact owns a 2013 Ford Fusion. While driving 60 mph, the vehicle stalled and the engine overheating, coolant, and low power mode warning indicators illuminated. The vehicle was towed to an independent mechanic. The vehicle was not diagnosed or repaired. The next day, the vehicle was towed to a local dealer (baytown Ford located at 4110 interstate 10 service rd baytown, tx 77521 281-839-3300) where it was awaiting approval for diagnostic testing and repairs. The manufacturer was notified and opened case number: Cas12667532. The recall repairs had not been authorized. The failure mileage was 75,000....updated 08/02/17
- Hoffman Estates, IL, USA
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The contact owns a 2013 Ford Fusion. While driving 65 mph, the contact noticed smoke under the hood and the engine warning indicator illuminated. The vehicle was about to stall and the contact was able to coast the vehicle to the side of the road. The contact raised the hood and noticed antifreeze leaking out onto the engine, which caused the engine to smoke. The vehicle was towed to the contact's residence. The vehicle was not taken to a dealer or an independent mechanic. The vehicle was not repaired. The VIN was included in NHTSA campaign number: 17V209000 (engine and engine cooling). The manufacturer was not made aware of the failure. The approximate failure mileage was 55,289.
The contact owns a 2013 Ford Fusion. While driving, the vehicle overheated while driving. The vehicle was taken to the Ford access dealer (located on 3680 ih 69 access rd, corpus christi, tx 78410) where it was diagnosed that the coolant level sensor failed and needed to be replaced. The dealer informed the contact that the recall remedy part would not be available until the fourth quarter of 2017. The dealer also wanted the contact to sign an agreement due to the part not being available and that she would take responsibility for any failure regarding the recall. The vehicle was not repaired. The contact received notification of NHTSA campaign number: 17V209000 (engine and engine cooling); however, the part needed for the repair was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure and informed the contact that the part would become available in October and nothing else could be done. The approximate failure mileage was 72,000.
The contact owns a 2013 Ford Fusion. The contact stated that the vehicle was taken to auto nation Ford in margate, fl to be repaired per NHTSA campaign number: 17V209000 (engine and engine cooling). The dealer stated that the hoses needed to be replaced to complete the recall repair. The vehicle was taken to an independent mechanic who diagnosed that the failure was related to the recall and that the coolant level sensor needed to be replaced. The manufacturer was contacted to determine the appropriate repair solution. The approximate failure mileage was 45,545. VIN tool confirms parts not available.
The contact owns a 2013 Ford Fusion. While driving 70 mph, the engine temperature indicator chimed and the coolant level was low. The contact called a local dealer (griffin Ford located at 1940 E main St waukesha, wi 53186 262-542-5781) and was informed that the recall remedy parts were on backorder. The contact was informed that the vehicle was not able to be serviced until June 22, 2017 at 7:00 am. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure, but was unable to offer any assistance. The failure mileage was 61,000. VIN tool confirms parts not available.
I was driving my fianc to work going about 25 mph and made a stop at an intersection and all of sudden my car start to smell like burnt rubber and smoke started to come out of the A/C and under the hood. I turned of the car immediately and checked the hood. There's was fire!!! coming out of the bottom of the engine. I called the fire department but I was fortunate enough to have very generous bystanders to help me put it out with the water that they were carrying. I was very lucky that that no one got hurt and the car didn't go up in flames because I didn't have anything to put it out with.
My 2013 Fusion less than 5 years old and has just over 72 thousand miles on it, which places it just outside of warranty. In September 2016, my car gave me an overheating warning as soon as I cranked it. I paid 300 to have the temperature sender assembly replaced. On April 1, I was driving home from a trip. I stopped at a red light and my engine temperature suddenly spiked, I lost all power to the engine and barely was able to get it into a parking lot. They looked at it and concluded that it had overheated and a cracked cylinder head, and they told me they could repair the cylinder, but it would probably be safer to replace the engine. I inquired about the recall and Ford paying for the repair and they directed me to open a case with Ford. After arguing with Ford for several days, Ford informed me that the only thing the recall would cover is the installation of a coolant sensor. Basically all they would offer is to install a sensor that will give me a heads up the next time my engine is going to blow up finally after 6 weeks I picked the car up on May 17. I started to drive home, made it about an hour, when my engine temperature started climbing and warning me about overheating again. I pulled over immediately, checked the coolant, let it cool off and tried again and it did the same thing within a few minutes. I had it towed to another Ford dealership and they told me there was another problem with the coolant bypass valve and it had to be replaced. Cost me another $300. So to summarize this lengthy story: I have a car that is less than 5 years old with a ruined engine. Ford admits the car is defective and tends to overheat and ruin the engine, yet they refuse to accept responsibility and pay for the repairs. I waited for six weeks and paid over 7400 for new engine that didn't even last an hour before overheating again and costing me another 300.
The contact owns a 2013 Ford Fusion. While driving at any speed, the vehicle overheated and shut off. The vehicle was pushed to the side of the road and restarted. The vehicle was taken to the dealer where it was diagnosed that there was a leak in the cooling system. The cooling system was cleaned and the water pump was replaced, but the failure recurred. The vehicle was taken back to the dealer and the battery was replaced, but the failure recurred and the check engine indicator illuminated. The contact took the vehicle to the dealer. The technician replaced the coolant valve and reprogrammed the computer system. A few months later, the engine vibrated when the air conditioner was activated. The vehicle was taken to the dealer and the air conditioning compressor was replaced. The failure recurred and the check engine indicator illuminated. The vehicle was taken back to the dealer and the technician replaced the solenoid, but the failure recurred. The vehicle was not repaired. The manufacturer was not made aware of the failures. The contact later received notification of NHTSA campaign number: 17V209000 (engine and engine cooling). The failure mileage was 17,000. VIN tool confirms parts not available....updated 07/20/17 updated 9/28/18
The contact owns a 2013 Ford Fusion. The contact received notification of NHTSA campaign numbers: 16V875000 (seat belts) and 17V209000 (engine). The parts to do the repairs were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
The contact owns a 2013 Ford Fusion. While driving 50 mph, the "engine cooling over temperature" warning indicator illuminated. The contact pulled the vehicle over to the side of the road and waited approximately 45 minutes for the engine to cool. The contact restarted the vehicle and drove it home. The vehicle was not diagnosed or repaired. The contact received notification of NHTSA campaign numbers: 16V875000 (seat belts) and 17V209000 (engine and engine cooling). The parts to do the repairs were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The dealer was not contacted. The manufacturer was not made aware of the issue. The failure mileage was 67,000. VIN tool confirms parts not available.
The contact owns a 2013 Ford Fusion. While driving 25 mph, a loud noise was heard coming from the front of the vehicle and the check engine warning indicator illuminated. The vehicle was taken to a dealer where it was diagnosed with a coolant tubing failure, which would cause the vehicle to overheat. The vehicle underwent a temporary remedy. The contact received notification of NHTSA campaign number: 17V209000 (engine and engine cooling); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the failure, but did not assist. The VIN was invalid. The failure mileage was 33,000.
The contact owns a 2013 Ford Fusion. The contact received notification of NHTSA campaign number: 17V209000 (engine and engine cooling); however, the part for the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. While driving, the contact smelled a burning odor throughout the vehicle and saw smoke coming from the hood of the vehicle. The contact stated that the vehicle stalled and the engine caught fire. The contact was able to extinguish the fire. No police report was filed and there were no injuries. The vehicle was towed to the dealer where it was diagnosed that no compression was on the number two cylinder and the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and stated that they would notify counsel and get back to the contact, but they did not offer further assistance. The approximate failure mileage was 80,000.
The contact owns a 2013 Ford Fusion. While the vehicle was being operated at 25 mph, the contact noticed black smoke and smelled a burning odor. The "engine coolant over temperature" warning indicator illuminated. The vehicle was turned to the off position and the failure ceased to occur. The vehicle was towed to the dealer where it was diagnosed that the root cause of the failure was a defective hose. The contact received notification of NHTSA campaign number: 17V209000 (engine and engine cooling); however, the parts to do the repair were unavailable. The manufacturer stated that due to the dealer's diagnosis of the defective hose, they would not cover the repair under the recall. The failure mileage was approximately 85,000.
Will not shift out of park. Gear shifter will move, gear shifter seems to operate. However, car does not recognize that gear shifter has been moved. Does not attempt to engage other gears at all, simply will not recognize anything outside of park. When problem initially happened, began to try to go in reverse (was in park) for a moment before defaulting to park. Vehicle was stationary, in driveway.
My check engine light is on. I had a diagnosis and it is related to the recall. The problem is the bypass valve. I took it to the sunnyvale Ford dealership for a recall and they said they don't have the parts to fix it. When I called them and set the appointment, they said they had the parts in stock but when I got there, I waited two hours and they didn't have the parts. They just checked the coolant pressure. Now I'm afraid to drive the car because the engine might set on fire. When I drive I notice the temperature of the vehicle fluctuating up and down overheating when I go up hill. Please help. I take good care of my car and I do not want to have engine fire. What can I do" I had it looked to other mechanic shops and they are charging me $1700 to fix it. That's too expensive and it's not even Ford certified. I need help with advice on how I can get the problem solved. When can this recall can be solved" the Ford dealership do not have any answers. They said they will call me when they get the parts. It's been a week and no call from the Ford dealership. My car is overheating every time I drive it on the freeway then the check engine light turns on. I went to pep boys and they told me they can't fix it, I have to take it to the dealership. The dealership is no help at this point. Although I set up another appointment to another Ford dealership which is another week ahead. I'm going through all this trouble so I can get my car fixed the right way. Sorry for the trouble but I need help and this might be my last resort.
While driving on the beltway, the car accelerated then started slow down. I merged off of the beltway and onto a ramp to get somewhere safe. At the ramp the car light of the air bag came on then, the car came to a stop, and all the lights came on. And the hood of the car was smoking. I lifted the hood and saw the fire under the engine. We moved away from the car and luckily a man in a work truck saw us and had a fire extinguisher and put the fire out. The car is with the dealer but, nothing has been completed at this time. The car has been with them since 5/3/17.
A D V E R T I S E M E N T S
- Atwood, CO, USA