The contact owns a 2013 Ford Fusion. While driving at any speed, the vehicle overheated and shut off. The vehicle was pushed to the side of the road and restarted. The vehicle was taken to the dealer where it was diagnosed that there was a leak in the cooling system. The cooling system was cleaned and the water pump was replaced, but the failure recurred. The vehicle was taken back to the dealer and the battery was replaced, but the failure recurred and the check engine indicator illuminated. The contact took the vehicle to the dealer. The technician replaced the coolant valve and reprogrammed the computer system. A few months later, the engine vibrated when the air conditioner was activated. The vehicle was taken to the dealer and the air conditioning compressor was replaced. The failure recurred and the check engine indicator illuminated. The vehicle was taken back to the dealer and the technician replaced the solenoid, but the failure recurred. The vehicle was not repaired. The manufacturer was not made aware of the failures. The contact later received notification of NHTSA campaign number: 17V209000 (engine and engine cooling). The failure mileage was 17,000. VIN tool confirms parts not available....updated 07/20/17 updated 9/28/18

- Gainsville, FL, USA

The contact owns a 2013 Ford Fusion. The contact received notification of NHTSA campaign numbers: 16V875000 (seat belts) and 17V209000 (engine). The parts to do the repairs were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

- Altamonte Springs, FL, USA

The contact owns a 2013 Ford Fusion. While driving 50 mph, the "engine cooling over temperature" warning indicator illuminated. The contact pulled the vehicle over to the side of the road and waited approximately 45 minutes for the engine to cool. The contact restarted the vehicle and drove it home. The vehicle was not diagnosed or repaired. The contact received notification of NHTSA campaign numbers: 16V875000 (seat belts) and 17V209000 (engine and engine cooling). The parts to do the repairs were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The dealer was not contacted. The manufacturer was not made aware of the issue. The failure mileage was 67,000. VIN tool confirms parts not available.

- Mcallen, TX, USA

The contact owns a 2013 Ford Fusion. While driving 25 mph, a loud noise was heard coming from the front of the vehicle and the check engine warning indicator illuminated. The vehicle was taken to a dealer where it was diagnosed with a coolant tubing failure, which would cause the vehicle to overheat. The vehicle underwent a temporary remedy. The contact received notification of NHTSA campaign number: 17V209000 (engine and engine cooling); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the failure, but did not assist. The VIN was invalid. The failure mileage was 33,000.

- Bronx, NY, USA

The contact owns a 2013 Ford Fusion. The contact received notification of NHTSA campaign number: 17V209000 (engine and engine cooling); however, the part for the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. While driving, the contact smelled a burning odor throughout the vehicle and saw smoke coming from the hood of the vehicle. The contact stated that the vehicle stalled and the engine caught fire. The contact was able to extinguish the fire. No police report was filed and there were no injuries. The vehicle was towed to the dealer where it was diagnosed that no compression was on the number two cylinder and the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and stated that they would notify counsel and get back to the contact, but they did not offer further assistance. The approximate failure mileage was 80,000.

- Centerville, TN, USA

The contact owns a 2013 Ford Fusion. While the vehicle was being operated at 25 mph, the contact noticed black smoke and smelled a burning odor. The "engine coolant over temperature" warning indicator illuminated. The vehicle was turned to the off position and the failure ceased to occur. The vehicle was towed to the dealer where it was diagnosed that the root cause of the failure was a defective hose. The contact received notification of NHTSA campaign number: 17V209000 (engine and engine cooling); however, the parts to do the repair were unavailable. The manufacturer stated that due to the dealer's diagnosis of the defective hose, they would not cover the repair under the recall. The failure mileage was approximately 85,000.

- La Hadra Heights, CA, USA

Will not shift out of park. Gear shifter will move, gear shifter seems to operate. However, car does not recognize that gear shifter has been moved. Does not attempt to engage other gears at all, simply will not recognize anything outside of park. When problem initially happened, began to try to go in reverse (was in park) for a moment before defaulting to park. Vehicle was stationary, in driveway.

- Warrenton, VA, USA

My check engine light is on. I had a diagnosis and it is related to the recall. The problem is the bypass valve. I took it to the sunnyvale Ford dealership for a recall and they said they don't have the parts to fix it. When I called them and set the appointment, they said they had the parts in stock but when I got there, I waited two hours and they didn't have the parts. They just checked the coolant pressure. Now I'm afraid to drive the car because the engine might set on fire. When I drive I notice the temperature of the vehicle fluctuating up and down overheating when I go up hill. Please help. I take good care of my car and I do not want to have engine fire. What can I do" I had it looked to other mechanic shops and they are charging me $1700 to fix it. That's too expensive and it's not even Ford certified. I need help with advice on how I can get the problem solved. When can this recall can be solved" the Ford dealership do not have any answers. They said they will call me when they get the parts. It's been a week and no call from the Ford dealership. My car is overheating every time I drive it on the freeway then the check engine light turns on. I went to pep boys and they told me they can't fix it, I have to take it to the dealership. The dealership is no help at this point. Although I set up another appointment to another Ford dealership which is another week ahead. I'm going through all this trouble so I can get my car fixed the right way. Sorry for the trouble but I need help and this might be my last resort.

- Milpitas, CA, USA

While driving on the beltway, the car accelerated then started slow down. I merged off of the beltway and onto a ramp to get somewhere safe. At the ramp the car light of the air bag came on then, the car came to a stop, and all the lights came on. And the hood of the car was smoking. I lifted the hood and saw the fire under the engine. We moved away from the car and luckily a man in a work truck saw us and had a fire extinguisher and put the fire out. The car is with the dealer but, nothing has been completed at this time. The car has been with them since 5/3/17.

- Nanjemoy, MD, USA

The test drive on my Ford went smoothly. However, later that month my vehicle began shifting hard. It revs and the engine pulls. I have to barely accelerate to get it to shift even then it shifts extremely hard. I informed the local Ford dealership of the issue and I was told that all of the 1.6 ecoboost models like mines shift hard. That is ridiculous. This issue was never fixed. I also experienced another issue: My gas tank door did not operate correctly. It felt like a spring came out because the door would blow open while I am driving.

- Kissimmee, FL, USA

I was driving my vehicle for about 5 minutes when the engine overheating signal came on. It said "reduced engine power" and my vehicle started driving extremely slow. I pulled over, checked the coolant and everything looked fine. I waited 2 hours and turned the car on. The light was no longer on. However, I still informed the Ford dealership about the issue while it was under warranty. They said that they did not find anything wrong with the vehicle. Another time I drove about an hour and my engine overheating light came on again. I checked the coolant and it was at a correct level. The car stalled out and would not accelerate. I had aaa tow it to my home. I contacted the Ford dealership again and they had it towed in. They repaired the cooling system, fuel injector pressure and coolant bypass valve solenoid. They also replaced the flp sensor. I was charged $702.28. It is truly saddening how the car had to be broken down in order for them to fix it. But when it was under warranty they didn't touch it. Now there's a recall on the cooling system, 16S09. Every day I smell some sort of fuel under my hood, fuming up my garage and coming through my vehicle ac vents when it's on. It makes me feel like my car is going to catch on fire because the smell is so strong. My check engine light came on too with cylinder issues. Coolant leaked into the cylinder head. I would like to be reimbursed for the engine repairs and for my vehicle to be fixed free of charge.

- Kissimmee, FL, USA

The contact owns a 2013 Ford Fusion. The contact heard an abnormal noise while driving the vehicle. The dealer replaced the battery, but it failed to correct the noise. While making a turn, there was a sudden loss of power and a warning indicator randomly illuminated for run power and the vehicle stalled several times without warning. The contact had to coast the vehicle over to the side of the road. The contact had to restart the vehicle a few times due to the failure. The manufacturer stated that the vehicle was not included in service campaign number: 14N02 to address the PCM reprogramming. The vehicle was towed to a dealer and was not repaired. The approximate failure mileage was 65,000.

- Luling, LA, USA

The computer system in this car registers the coolant temperature as hot when the car is running. As I was driving down the road the entire power of the car was turned reduced, making getting off the road very dangerous. Testing revealed it was a faulty sensor for the coolant. Several year models of this same vehicle have the same recall issue.

- Fontana, CA, USA

Vehicle began overheating at highway speeds of approximately 65 mph. Vehicle slowed quickly as it entered "limp mode" on the interstate. Driver was able to get off of interstate exit and pull to a parking lot. Engine bay was extremely hot and the faint smell of smoke/burning was apparent. Driver had to tow vehicle to Ford dealership where it was found to be subject to recall 17S09.

- Louisville, KY, USA

The contact owned a 2013 Ford Fusion. The contact stated that while driving at approximately 65 mph, the check engine warning light illuminated. The contact merged to the shoulder of the road where smoke was noticed coming from the hood and fire enter the vehicle. The fire department extinguished the fire. It was unknown if a police or fire report was reported. There were no injuries reported. The vehicle was destroyed. The vehicle was towed to a towing yard. The manufacturer was not notified of the failure. The approximate failure mileage was 79,950.

- Kingwood, TX, USA

2013 Fusion overheated on hwy, with no warning. Overheated light came on, car started to sputter and quite, I was able to pull off the hwy. Ford will not repair as part of the coolant recall.

- Louisville, KY, USA

On April 1, 2017, I was stopped at a red light on a highway on my way home from a trip when my engine temperature spiked and I lost all power to the engine. I was barely able to get it to the median. I had just heard about the recall that day coincidentally, so I had it towed to a Ford dealership on Monday. They determined that it was a cracked engine head due to overheating. The mechanic seemed unaware of the recall when I inquired, but they agreed to check into it. That was two and a half weeks ago. I was advised to contact Ford and have been dealing with the regional customer service rep. Ever since. Ford has basically offered no information until today. Today I was informed via E-mail that the recall is for the "coolant sensor" and "this does not cover the repair to replace the cylinder heads." I have read the recall and it states very clearly that the danger of the recall is overheating and a cracked cylinder head. I do not have an official estimate yet, but I have been advised it will cost me thousands to fix. This is a car that is less than five years old and 72000 miles, just out of warranty. I change the oil and check the fluids regularly. It was apparently burning antifreeze at fast enough to cause it to overheat and crack a cylinder head. Mine did not catch on fire, but based on my understanding of the recall this kind of damage could have caused a fire and many have caught fire. Based on my reading of the recall issued by Ford, the only solution they are offering is a coolant sensor. Rather than address the real issue of overheating and the resulting damages, Ford is apparently trying to get away with merely installing a sensor that will give you a heads up before your engine explodes. Surely this is unacceptable in a modern vehicle.

- Huntsville, AL, USA

My vehichle has had the check engine light go on and off numerous times in the last six months, and smelled a funny smell coming through the vents. I get regular maintenance, have had the codes read as well as diagnostic test performed. The most I have been told is that there was a P144C code which is something to do with the fuel system wrong. Now when driving the vehicle began to stall. I took my car in to Ford they told me that I needed 3000 dollars in work done and have yet to address the 17S09 recall even upon my concerns. I was treated unfairly at my local Ford and took my car to another shop. Now am being told that my car has been overheating and that my cylinder head gasket needs replaced. I have been in contact with Ford and they wont even help, until they send a letter to me next week. My car is already in the shop and the recall needs to be adressed. I need help.

- Reno, NV, USA

The contact owns a 2013 Ford Fusion. The contact received notification of NHTSA campaign number: 17S09000 (engine) however, the part for the recall repair was unavailable. The contact stated the manufacturer exceeded a reasonable amount of time for the recall repair. The contact stated that the vehicle was over heated which caused excessive smoke to emit from the vehicle's tail pipe. The contact took the vehicle to the dealer where the vehicle was diagnosed but the results were unknown. The vehicle was not repaired. And the failure recurred. The approximate failure mileage was 138,000. The manufacturer was not made aware of the failure. VIN tool confirms parts not available.

- Atlanta, GA, USA

In regards to NHTSA recall #17V209000 my car was serviced for a 75K maintenance point, the dealer was unable to address this recall due to parts being unavailble on 3/18/17. On 4/1/17 my car overheated and the engine shutdown during a drive from work to home, I had it towed to fremont Ford and on 4/3/17 the dealership stated that the engine coolant was low, the heater hoses had to be replaced due to the overheating on 4/1/17, and that the repairs were not covered under the recall. I am quite certain that the dealer is liable for all repair costs for this incident due to negligence in failing to address the recall and misleading me as to the true cause of the overheating of my vehicle's engine.

- Oakley, CA, USA