CarComplaints.com Notes: The 2013 Fusion doesn’t have the same track record of power steering failure as the previous 3 model years. Of course, those owners said their steering failed at 60k–100k miles. So this appears to be a classic "wait and see" scenario.
In the meantime, there’s plenty of interior accessory problems to complain about. By themselves, each is a barely a blip on the radar. But combined, they give you that feeling of what the hell have I gotten myself into?
10.0
really awful
Crashes / Fires:
4 / 73
Injuries / Deaths:
6 / 0
Average Mileage:
71,287 miles
About These NHTSA Complaints:
This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
On multiple occasions my car hesitated and stalled, usually when just taking off or pulling out into intersections. It has never done this while sitting at idle and only once while driving highway speed. Sometimes the check engine light does not come on and sometimes it comes on and then goes right back off. My mechanic could not pull a code after this happens.
After turning on the ignition and starting to drive away, the car engine will sputter, acts like its starving for fuel, starts bucking and then shuts off. No codes or warning lights are displayed. This has happened in parking lots and on street parking. It is very dangerous and I almost got in an accident when attempting to pull into traffic from a parallel parking stall on the street. Pressing on the accelerator has no affect. After restarting the engine, it runs fine until I turn off the car. Then it is random if it will occur at the next engine start. After owning the car for 3.5 years, this just started happening last week. It has happened 8 times over the last 7 days. At first is only happened 1 a day, but recently it is happening multiple times a day.
My check engine light came on while I was on my way home from work. While sitting idle at a stoplight, the car warned the engine was overheating so I pulled over and shut it off for 20 minutes. The next morning when I went out to my car, I noticed a large amount of clear fluid had leaked out. On my way to the dealership, the check engine light went off and (according to the dealership) stayed off until I picked the car back up and started driving home. After running diagnostics at the dealership, it turns out that the engine bypass solenoid valve shorted out due to a faulty coolant tee on the heater core inlet. After doing some research, it seems that this was a recall on 2013 Ford Fusion SE 1.6L cars. I contacted my local Ford dealership and was told that my specific 2013 Ford Fusion SE 1.6L was not part of this recall (although it was included in three other recalls from Ford). After a simple search, I discovered that this seems to be a widespread issue with this car-regardless of the recall. Apparently other 2013 Ford Fusion owners not included in the recall are experiencing the exact same engine coolant problem. It also seems the original recall had to be reopened to include additional vehicles. Perhaps it needs to be reopened again.
The contact owns a 2013 Ford Fusion. While attempting to accelerate from a stop sign, the engine stalled without warning. The failure was persistent. The vehicle was taken to an independent mechanic where it was diagnosed that the electronic throttle body failed and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 60,000.
- Trenton, GA, USA
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I was driving to work and noticed smoke coming through the vent inside the car. I pulled over and tried to get out the car my door wouldn't open so I had to punch it when I got out the car was on fire underneath the front tires. After the fire department investigated it was proven that the fire started from the engine compartment.
The contact owns a 2013 Ford Fusion. The contact stated that while driving at 75 mph, the vehicle began to over heat and the engine over heating warning message illuminated. The failure was persistent. The vehicle was taken to a dealer where it was diagnosed that the wiring harness and powertrain control module system failed and needed to be replaced. The vehicle was repaired, however the failure recurred. The VIN was not included in NHTSA campaign number: 12V551000 (engine and engine cooling). The manufacturer was notified of the failure. The failure mileage was approximately 15,000.
We were driving 70mph cruise control on a highway, let off cruise control to decrease speed on the upcoming bypass and the engine immediately powered down and we coasted to a stop on the side of the highway bypass. The engine light and orange wrench appeared. The car would not start thereafter. We had to call family to get out 5 and 7 year old and a tow truck to take the car to a shop.
My vehicle has 72000 miles on it. I was driving on I90 outside of buffalo when the car had trouble accelerating, it was unable to maintain speed and by the time I was able to pull off wold not move any farther. The dealership has diagnosed the issue as needing a new transmission. A plastic cap had melted into the transmission lines, and Ford is refusing to cover the repair at 100%, as this was a manufacturer defect.
After the car has been driven for awhile then the engine is turned off for 10 to 20 minutes, when I restart the engine it will (within 30 seconds) begin to run rough and quit. It has done this now more than 50 times. I have taken it to the dealer 4 times, but they have not fixed the problem. Since I had to give a specific date on this form below, I picked a date that it happened.
The contact owns a 2013 Ford Fusion. While driving approximately 25 mph, the vehicle stalled and was coasted to a parking space. A "fuel economy" warning message appeared. The vehicle was turned off. Upon attempting to restart the vehicle, the contact noticed smoke underneath the hood. Once the hood was opened, flames were seen on the rear passenger side of the engine. The contact was able to extinguish the fire. The fire department was not called and a police report was not filed. There were no injuries. The vehicle was towed to a dealer where it was diagnosed that the engine head cracked from overheating, which sent oil to the hot turbo. The vehicle was not repaired. The VIN was not included in NHTSA campaign number: 12V551000 (engine and engine cooling). The manufacturer was not notified. The failure mileage was 80,000.
Left my house drove 5 miles, stopped to sisters house to drop off an item, 2-3 minutes later walked outside and found flames coming out of the hood on the passenger side near windshield. Barely able to open door quick enough to get my purse out and it was engulfed. Woke up a neighbor who came over with a truck to drag it away from house and garage. Wasn't for him my sisters house would been lost as it took 25 minutes for fire department to show up. Only thing not burned is the taillights. Obviously there was an issue in the engine compartment. Have read about a recall for this specific model for this specific reason. Feeling like my insurance is not going to be very helpful with damages. What else can be done?
Beginning approximately 4 months ago, from a cold start in either a reverse or forward direction, my car would slowly lose power and within 30 seconds, stall. The electronics still function, however the car must be put into park, turned off, then restarted. After researching, I discovered that my car did fit the requirements for the "recall" given to 2013 Fusion based on its assembly plant and assembly date. I visited my dealer, however they were unable to help because there "was no code thrown." Indeed, no wrench or engine warning light was given at the time of my car stalling. It has now happened nearly a dozen times - the most recent occurring on Dec 10, 2016 - and I expect it to keep happening unless the electronic throttle body is fixed. Because the dealer believes that I do not fit within the requirements however, I am unable to have this issue taken care of.
The contact owns a 2013 Ford Fusion. The contact stated that the fuel pump had low pressure. The vehicle constantly hesitated the service engine warning indicator illuminated, and the vehicle stalled randomly several times. The manufacturer advised the contact to take the vehicle to a dealer for diagnostic testing. The approximate failure mileage was 87,000. Updated 03/02/17
Car is equipped with 1.6 echoboost issue started last year car powered down for no reason dealer could not find problem. Ford changed water pump at this time stating recall even though at this time I explained could smell antifreeze. Car began to act up again changed spark plugs only to have one stick fixed problem at my expense Ford explained never heard of this issue which is nonsense according to the numerous complaints noted online. Got car back same day check engine light came on Ford said it was fuel sensor which I paid. Next week check engine light came back on finally dealer smelled antifreeze even though this has been brought to there attention. Ford does not want to cover items even though this was a certified used car and has 65000 miles still under 100000 mile warranty. I was driving car when it stalled both times in winter when temps were below freezing. Antifreeze did not leak in garage I did explain I noted moisture when changing plugs located around head.
Power steering system fault came on the dash. Pressed the ok button and then noticed balls of fire coming from under the vehicle. I then tried to pull over. I couldn't brake, press the gas, or turn the steering wheel. The car then burst into flames and then the vehicle exploded and burned.
Yesterday I purchased a vehicle through an auto broker from manheim atlanta. No more than 6 hours later the vehicle caught fire while I was driving it and exploded multiple times. 7:30pm I was driving on 285 headed home and I noticed a warning on my dash stating that the power steering assistance has a fault at the same time I noticed balls of fire coming from underneath my car. I tried to get to the shoulder however the engine seized hindering me from doing anything. By the time the car slowed the interior was filled with smoke, I jumped out then the car exploded multiple times.
The contact owns a 2013 Ford Fusion. While the vehicle was idling, the coolant over temperature warning indicator illuminated, resulting in engine failure. The vehicle was towed to the dealer where it was diagnosed that the bypass valve and the heater hose failed and needed to be replaced. Also, the power train control module needed to be reprogrammed. The vehicle was not repaired. The VIN was not included in NHTSA campaign number: 12V551000 (engine and engine cooling). The manufacturer was notified of the failure. The VIN was unknown. The approximate failure mileage was 50,000.
The contact owns a 2013 Ford Fusion. While driving approximately 65 mph, the engine coolant warning indicator illuminated without warning. The vehicle was towed to the dealer where it was diagnosed that there was a crack in the cylinder. The engine needed to be replaced. The vehicle was not repaired. The vehicle was previously remedied per NHTSA campaign number: 12V551000 (engine and engine cooling). The manufacturer was made aware of the failure. The VIN was unknown. The approximate failure mileage was 64,000.
A D V E R T I S E M E N T S
- Tiffin, OH, USA