CarComplaints.com Notes: The 2013 Fusion doesn’t have the same track record of power steering failure as the previous 3 model years. Of course, those owners said their steering failed at 60k–100k miles. So this appears to be a classic "wait and see" scenario.
In the meantime, there’s plenty of interior accessory problems to complain about. By themselves, each is a barely a blip on the radar. But combined, they give you that feeling of what the hell have I gotten myself into?
10.0
really awful
Crashes / Fires:
4 / 71
Injuries / Deaths:
6 / 0
Average Mileage:
72,344 miles
About These NHTSA Complaints:
This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2013 Ford Fusion. The contact received notification of NHTSA campaign number: 17V209000 (engine and engine cooling) and stated that the part was not available within a reasonable time frame to schedule the recall repair. The dealer (parkway Ford, 2104 peters creek pkwy, winston-salem, nc 27127, (877) 836-4271) did not give a specific date for when the part would become available. The interim notice indicated that the second letter would be sent in 2017 with no specified date. The manufacturer was contacted and could not provide an estimated date for when the contact's vehicle would receive the recall repair. The contact was not experiencing a failure. VIN tool confirms parts not available.
Car will stall when it is it is low RPM. It is more likely to stall after I have fueled up my car from it being low on calls. I can see the car shuddering and then drop the RPM very low. It has died when I have been in traffic before when I'm stopped at a light. It has died when I was leaving for work and backing out of my driveway. I noticed the issue of the car shuddering when I'm driving at low RPM and even when I'm coasting down a hill. I have went to the dealership several times for this issue and they have never eliminated the problem. It may have got a little better where it doesn't die as much but I definitely have to pay close attention when I just get fuel otherwise I'm afraid my call will stall at a stoplight. I called Ford's customer service today to see if there was anything related to my issue as a recall but there was not. I asked the lady if she has heard of this issue and she said that it's a fairly common problem she hears about the Fusion and other Ford models "shuddering". most recently I have had my battery replaced. Previously I had warranty work done in 2016 for the fuel pressure sensor to be replaced that cost $100 deducdible. Neither of these repairs made any significant difference. I also experience that at low RPM there is hesitation when accelerating. There was other people I found online that have these issues and they suggested the "electronic throttle body" fixed their issue and they were covered by a extended warranty customer satisfaction program, but apparently my VIN is not in that list.
Takata recall I was driving my car a couple months ago and all of a sudden it stopped allowing me to push the gas to drive and the heat indicator told me it was overheating without giving me warning. I took it to the dealership they said it East a recall and I paid close to 400 for them to fix and then a recall letter came out advising to watch coolant levels for overheating etc. While driving the other day 09/01/2017 my car did the same thing and was showing it was overheating without warning and now they are telling me again that I have to pay for the issue out of pocket which is unfair since the recall is not something I have control over. I just want it fixed replaced or a refund for the purchase price of my car minus the depreciation. Please help me get this figured out. If any additional information is needed from me please let me know. I should have the receipt of when I paid originally but it's in the car at the dealership.
Recall #17S09 this has not happened but there has been a recall since I believe 3/17. Overheating of the cylinder head which could cause a fire under the hood. Have not heard anything from Ford on this recall. It says there has been no remedy. Seems like an excessive amount of time to remedy this problem.
- Fort Madison, IA, USA
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A recall was issued early this year saying that my car could potentially catch on fire. They won't have the parts available until sometime in Q4...I don't feel safe driving my car anymore as I drive about 100 miles/day.
The contact owns a 2013 Ford Fusion. The contact stated that the engine failed and overheated numerous times. The vehicle was taken to green Ford (9001 East colonial drive, orlando, Florida 32817 (407) 515-6431) in may of 2017 to be repaired per NHTSA campaign number: 17V209000 (engine). The repair did not correct the failure and the engine overheated several times after the repair. The manufacturer was not notified. The failure mileage was 100,000. VIN tool confirms parts not available.
I bought a 2013 Fusion used last year I have had the car die going 70mph on the freeway several times and I have had the door fly open goinv 70 mph on the freeway and then wont close. Last week my car wouldnt go under 80 mph white smoke barreling from the exaust with two days previous a low coolant warning coolant was added. Car smelt like diesel fuel burning. Went thru a tank of gas in 30 min and the car now sits at Ford since the 5th of August waiting for tech to look at it. I already know its is a situation that Ford needs to recall after reading all these complaint. I could have died and my kids im so upset
My 2013 Ford Fusion caught on fire while my family and I were driving on the 405 freeway. We barely got out alive and the car was completely incinerated...burnt to pieces ! ireceived a recall for engine fires after the car caught fire and nearly took our lives!!. my 8 year old disabled daughter is so traumatized from this car fire. I don't know how Ford can continue to still make these death trap cars.
Recently purchased vehicle, vehicle recently started stalling while idling. As of 07/30/17, it has done it twice. I will start the vehicle, it will then begin to shudder a bit and stall out. Seems to do it more when it is cold. Luckily, on both occasions, I was in a parking lot and not on the road. This could be a serious safety issue if it stalls while driving or stalls at a light.
Electronic throttle body malfunction, car was parked in a parking lot and after returning to my car I started it and put it into drive, as soon as I let of the brake and touched the gas peddle the car maxed out in RPM and the car accelerated on its own even after pushing on the brake resulting crashing into a light pole.
Engine overheated as I was driving down the street, about 30 miles per hour. Engine shuts off, I pulled over safely. Had to be towed to the dealership. Second time in 2 years. Engine coolant receptacle cracks and fluid leaks out. Had it repaired ince last year. Encountered the sane issue again, now my fan needs to be replaced. Dealer says 1300 in repairs. But Ford recalled my model for this same reason. But now that it has turned into more damage, I an stuck with finding how to pay to get my car fixed.
My car is a 2013 vehicle with 30,000 mile. The bypass valve is already bad on it. I now have to pay $400 out of pocket, because although it appears there is a recall on this part, Ford repair shops are saying there isn't any recalls.
The contact owns a 2013 Ford Fusion. While driving 60 mph, the vehicle stalled and the engine overheating, coolant, and low power mode warning indicators illuminated. The vehicle was towed to an independent mechanic. The vehicle was not diagnosed or repaired. The next day, the vehicle was towed to a local dealer (baytown Ford located at 4110 interstate 10 service rd baytown, tx 77521 281-839-3300) where it was awaiting approval for diagnostic testing and repairs. The manufacturer was notified and opened case number: Cas12667532. The recall repairs had not been authorized. The failure mileage was 75,000....updated 08/02/17
The contact owns a 2013 Ford Fusion. While driving 65 mph, the contact noticed smoke under the hood and the engine warning indicator illuminated. The vehicle was about to stall and the contact was able to coast the vehicle to the side of the road. The contact raised the hood and noticed antifreeze leaking out onto the engine, which caused the engine to smoke. The vehicle was towed to the contact's residence. The vehicle was not taken to a dealer or an independent mechanic. The vehicle was not repaired. The VIN was included in NHTSA campaign number: 17V209000 (engine and engine cooling). The manufacturer was not made aware of the failure. The approximate failure mileage was 55,289.
The contact owns a 2013 Ford Fusion. While driving, the vehicle overheated while driving. The vehicle was taken to the Ford access dealer (located on 3680 ih 69 access rd, corpus christi, tx 78410) where it was diagnosed that the coolant level sensor failed and needed to be replaced. The dealer informed the contact that the recall remedy part would not be available until the fourth quarter of 2017. The dealer also wanted the contact to sign an agreement due to the part not being available and that she would take responsibility for any failure regarding the recall. The vehicle was not repaired. The contact received notification of NHTSA campaign number: 17V209000 (engine and engine cooling); however, the part needed for the repair was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure and informed the contact that the part would become available in October and nothing else could be done. The approximate failure mileage was 72,000.
The contact owns a 2013 Ford Fusion. The contact stated that the vehicle was taken to auto nation Ford in margate, fl to be repaired per NHTSA campaign number: 17V209000 (engine and engine cooling). The dealer stated that the hoses needed to be replaced to complete the recall repair. The vehicle was taken to an independent mechanic who diagnosed that the failure was related to the recall and that the coolant level sensor needed to be replaced. The manufacturer was contacted to determine the appropriate repair solution. The approximate failure mileage was 45,545. VIN tool confirms parts not available.
The contact owns a 2013 Ford Fusion. While driving 70 mph, the engine temperature indicator chimed and the coolant level was low. The contact called a local dealer (griffin Ford located at 1940 E main St waukesha, wi 53186 262-542-5781) and was informed that the recall remedy parts were on backorder. The contact was informed that the vehicle was not able to be serviced until June 22, 2017 at 7:00 am. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure, but was unable to offer any assistance. The failure mileage was 61,000. VIN tool confirms parts not available.
I was driving my fianc to work going about 25 mph and made a stop at an intersection and all of sudden my car start to smell like burnt rubber and smoke started to come out of the A/C and under the hood. I turned of the car immediately and checked the hood. There's was fire!!! coming out of the bottom of the engine. I called the fire department but I was fortunate enough to have very generous bystanders to help me put it out with the water that they were carrying. I was very lucky that that no one got hurt and the car didn't go up in flames because I didn't have anything to put it out with.
My 2013 Fusion less than 5 years old and has just over 72 thousand miles on it, which places it just outside of warranty. In September 2016, my car gave me an overheating warning as soon as I cranked it. I paid 300 to have the temperature sender assembly replaced. On April 1, I was driving home from a trip. I stopped at a red light and my engine temperature suddenly spiked, I lost all power to the engine and barely was able to get it into a parking lot. They looked at it and concluded that it had overheated and a cracked cylinder head, and they told me they could repair the cylinder, but it would probably be safer to replace the engine. I inquired about the recall and Ford paying for the repair and they directed me to open a case with Ford. After arguing with Ford for several days, Ford informed me that the only thing the recall would cover is the installation of a coolant sensor. Basically all they would offer is to install a sensor that will give me a heads up the next time my engine is going to blow up finally after 6 weeks I picked the car up on May 17. I started to drive home, made it about an hour, when my engine temperature started climbing and warning me about overheating again. I pulled over immediately, checked the coolant, let it cool off and tried again and it did the same thing within a few minutes. I had it towed to another Ford dealership and they told me there was another problem with the coolant bypass valve and it had to be replaced. Cost me another $300. So to summarize this lengthy story: I have a car that is less than 5 years old with a ruined engine. Ford admits the car is defective and tends to overheat and ruin the engine, yet they refuse to accept responsibility and pay for the repairs. I waited for six weeks and paid over 7400 for new engine that didn't even last an hour before overheating again and costing me another 300.
A D V E R T I S E M E N T S
- Denver, CO, USA