CarComplaints.com Notes: The 2013 Fusion doesn’t have the same track record of power steering failure as the previous 3 model years. Of course, those owners said their steering failed at 60k–100k miles. So this appears to be a classic "wait and see" scenario.
In the meantime, there’s plenty of interior accessory problems to complain about. By themselves, each is a barely a blip on the radar. But combined, they give you that feeling of what the hell have I gotten myself into?
10.0
really awful
Crashes / Fires:
10 / 1
Injuries / Deaths:
8 / 0
Average Mileage:
77,221 miles
About These NHTSA Complaints:
This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The car stalls. It can be restarted and driven again for an indeterminate amount of time but then stalls again. This started about 6 months ago and has become more frequent over the last month. Most of the time it happens when driving at low speed such as through a parking lot or on side streets. A search of the web shows several results of the same issue
Placed my vehicle in reverse, coming out of a parking lot, I tried to place my car in drive and the gear shifter was stuck.I called the tow truck, because I couldn't move my car. The dealership service department told me it was a broken transmission cable that needed to be replaced. My vehicle has 56200 miles and does not fall into the powertrain factory warranty.
November 2016 while I was coming from the grocery store my car suddenly stalled and completely stopped. I immediately started the car back up and drove for a good 2 minutes and it did the same thing, but this time I was in the street. After letting my vehicle sit for 15 minutes it did eventually start back up and drove smoothly. But that wasn't the last time my car would just suddenly stop. In December I took my car to the dealership for an oil change and told them what had happen to my car. The check my fluids and told me nothing was wrong (which was a lie). Everyday since November if I drive my car too much, it shuts off. If I am on the freeway in traffic, my car will just turn off. Now February, I received an error message (engine coolant over temperature) and my car will not move at all. Call Ford motor and was told my car wasn't included in the recall in regards to the engine, contact the dealership and I have to pay for it to be towed to them, because the part might not be included in my warranty. My car has 76,000. I do my oil changes and maintenance on time, and always go to the dealership. My car lights in the inside turns on while I'm driving without me even pushing them (creepy). My seat belt doesn't really restrain me and my seat doesn't really move back and forwards like it should.
My check engine light came on while I was on my way home from work. While sitting idle at a stoplight, the car warned the engine was overheating so I pulled over and shut it off for 20 minutes. The next morning when I went out to my car, I noticed a large amount of clear fluid had leaked out. On my way to the dealership, the check engine light went off and (according to the dealership) stayed off until I picked the car back up and started driving home. After running diagnostics at the dealership, it turns out that the engine bypass solenoid valve shorted out due to a faulty coolant tee on the heater core inlet. After doing some research, it seems that this was a recall on 2013 Ford Fusion SE 1.6L cars. I contacted my local Ford dealership and was told that my specific 2013 Ford Fusion SE 1.6L was not part of this recall (although it was included in three other recalls from Ford). After a simple search, I discovered that this seems to be a widespread issue with this car-regardless of the recall. Apparently other 2013 Ford Fusion owners not included in the recall are experiencing the exact same engine coolant problem. It also seems the original recall had to be reopened to include additional vehicles. Perhaps it needs to be reopened again.
The contact owns a 2013 Ford Fusion. While driving 30 mph, the "hill assist traction", "tire pressure sensor fault", and "service power steering now" indicators illuminated. The power steering seized without warning. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The failure mileage was 73,000.
- Jamaica, NY, USA
Search CarComplaints.com for these popular complaint phrases...
The electronic throttle control causes the car idle to drop and the accelerator to become unresponsive. This causes the car to stall. This has happened to me multiple times in heavy traffic. This has been going on for a couple months and is becoming more frequent.
*center seat belt sticks when left side rear seat is down and won't move back to up right position with out removing seat belt bolt under rear seat.*transmission leaking from left out put seal.*rear shocks leaking-notice lack of control rear of car rough roads.
Hello, my name is [xxx] and I bought a brand new vehicle from Ford three years ago and just recently, when my car was in park, I shifted the gear and it went in reverse. I got scared and shut the car off. It did not turn on after that and it had to get towed to galpin Ford in North hills. Ford told me that it was an eroded transmission cable that I had to pay out of pocket to repair. I do not understand why my brand new car has an eroded part in it. I live in southern California where are there no hazard weather conditions. I googled how you could have an eroded cable and it is from acid. Is there something else wrong with my car and I am in danger to drive it. Ford has been unhelpful and basically telling me there is nothing they can do. I feel like Ford parts are not up to safety standards by my case and would like an investigation done with Ford. Please feel free to contact me with any questions. Thank you! [xxx] information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
The contact owns a 2013 Ford Fusion. While driving 15 mph, the vehicle hesitated and lost power when coming to a stop. The vehicle was taken to the dealer where it was diagnosed that oil was leaking from the front driver side axle into the transmission, which was causing the transmission to fail. The vehicle was not repaired. The approximate failure mileage was 90,000. The VIN was not available.
The contact owns a 2013 Ford Fusion. The contact stated that while driving at 65 mph, the vehicle was jerking and shuttering with the service manual error warning light illuminated. The failure recurred four times. The dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 77,000.
We have had our 2103 Fusion now for 2 months. 1 week after having the car it began to make a humming noise around the gas tank area, then when you slowed down for a red light the car would stall and be hard to start back. Sent the car back to the dealership to only be told they couldn't find anything wrong. Once we received the car back we drove it for a couple of days and the car started making the noise again and would stall again. Called dealership and took car back again still nothing. Received car back and began to notice when we was fueling the car that the RPM gauge would go up and down and then the vehicle would quit and be very hard to start back. While driving the vehicle about 3 weeks ago it stalled again and would not start back, finally after about 30 mins of trying the car started. Sent car back to dealership again and they have had the car 3 weeks and they are saying they can not find anything wrong with the vehicle. I asked if they had put fuel in it like I advised they proceeded to tell me no. I advised them when they did to let me know what the car did. We no longer feel safe driving the car. I believe we either have a fuel pump issue or the vehicle is pulling air in from the fueling system and is causing it to air lock. The vehicle has quit about 12-15 times in the 2 months we have had
I put my vehicle in park and it kept going due to the shift linkage breaking, it remained in drive this is extremely unsafe and should not be happening to a 3 year old car with 88K on it. After doing some research I discovered this quite common among the newer Fusion's, Focus's and other Ford products...updated 01/04/17 the consumer stated the failure was caused by the plastic bushing that held the shifter cable onto the transmission linkage, which cracked due to dry rotting. This meant even though the lever was shifted into park, it was no longer attached to the transmission. Therefore, the vehicle was still in park. The vehicle was repaired by replacing the entire shifter cable. Updated 08/03/2017
The car has a harsh shift for 2/3. the shift is so harsh at times that it will jerk your head back. It will also at times drag from the 2/3 shift then jerk you. This happens on city streets on the highway if in traffic and it always happens after the car has been sitting for any amount of time. The car has been to the dealership four times for this problem and they tell me it is normal. I spoke with Ford today 6.23.16 and they have escalated the matter with the dealership.
The contact owns a 2013 Ford Fusion. While driving 5 mph, the vehicle stalled, overheated, and the transmission and check engine warning lights illuminated. The contact was able to restart the vehicle on some occasions. The failure recurred multiple times. The vehicle was towed to a dealer where it was diagnosed that the water pump and the power train needed to be replaced. The vehicle was repaired; however, the check engine warning light illuminated again. The vehicle was taken back to the dealer, but was not diagnosed or repaired. The manufacturer was not notified of the failures. The failure mileage was 40,000.
The contact owns a 2013 Ford Fusion. While at a stop light, the vehicle shut off. When the contact removed her foot from the brake pedal, the vehicle moved backwards. The "run power active" light illuminated. The vehicle restarted after a couple of minutes. The contact stated that the failure recurred after she refueled the vehicle. The vehicle was taken to the local dealer where it was diagnosed that the vapor management valve was faulty and needed to be replaced. The manufacturer was made aware of the failure and referred the contact to NHTSA. The failure mileage was 39,295.
The contact owns a 2013 Ford Fusion. While driving approximately 25 mph, the transmission exhibited extreme hesitation. The failure recurred whenever the vehicle was in operation. The vehicle was taken to the dealer where it was diagnosed that the issue was a normal characteristic of the transmission. The manufacturer was notified of the failure. The approximate failure mileage was 31,324.
Yellow wrench light keep coming on while driving only down the highway at 65 to 70 mph, it also intermittent therefore the dealer cannot ever find problem codes. The codes erase when you turn off the car. I lose half of engine power and no other controls work such as cruise control and manual shifting paddle shifting. I was also told that it was my : "PCM" that is giving me the trouble. Also the electric fan is running at full speed blowing out cold air, plus the smell of burning plastic. Also when the car is started and running for about 7 to 10 minutes, I turn on the heater at 73 degrees and it is warm. Then after turning on the heater and now leaving for work, I accelerate to get onto the freeway and soon noticed that the heater is now blowing cold air and I then turn the heater up higher to 77 then the same warmth come out then that goes away til I turn the heater way up to 83 degrees. This has never happened before, I had the coolant and oil replaced and it is still doing the same thing. I get two warnings showing the yellow wrench, "power reduced to cool down engine" and "engine overheat" the sunnyvale Ford dealer charged me $200 dollars to see what was wrong with my car and said they have found nothing. But this problem only happens on the freeway driving at 65 to 75 mph. Our freeways speed limits are high on interstates 5. I do see older Ford tempo's going 80 mph and passing me while I cannot go faster to get out of the way of others. Quite insulting to me while I spend out of pocket and Ford says nothing and I get back a broken car that works sometimes. The extended warranties I pay for does not cover anything so I'm paying for a car that is soon to fail and leave me stranded at the same time I have to pay for it. Ford continue to say my car is running well and returning it back to me with problems unfixed
The transmission in this vehicle has a harsh shift from 2nd to 3rd gears. For the most part all other shifts are smooth. The jerky shift happens all the time, not just when the car is cold. I'm afraid that this is causing damage to the interior of the transmission and that one day it will stop working altogether.
The contact owns a 2013 Ford Fusion. While driving at an unknown speed, the vehicle shook violently and lunged forward without warning. The contact mentioned that the transmission would slip out of gear sporadically and, on a separate occasion, the vehicle stalled. The vehicle was taken to the dealer where it was diagnosed that the transmission was defective and needed to be rebuilt. The vehicle was repaired, but the failure recurred four times. The manufacturer was made aware of the failures. The vehicle was not repaired. The failure mileage was 11,000. Updated 04/06/16 updated 04/14/16.
A D V E R T I S E M E N T S
- Mogadore, OH, USA