The message "service power steering now" appears intermittently with no loss of power steering, except for once. This happens when the car is in motion and has happened on both the highway and city streets. The message disappears when hitting the reset button or turning the car off and back on.

- Belton, MO, USA

My power steering in my car stopped working, I googled my year make and model of my car. They list a recall for the problem NHTSA 15V30000, Ford recall number 15S18. Had it towed to Ford dealership, they said that year and model has a recall but my VIN # was not included in the recall but it's doing the same thing. How does that happen, do I have to be in an accident and it kills my 2 and 4 year children to be included. How can they exclude VIN numbers. Now there telling me it will cost $2000 dollars to fix......light came on when driving than stopped car, when I restarted car the power steering would not work.

- Spring Hill, FL, USA

Battery seemed dead on a Monday morning as it would not turn over, I then jumped the car and still nothing happened. I let the car sit for the rest of the day, about 8 hours later started the car and it started fine. On Tuesday morning I started the car just fine and drove to work, about 2 miles from my office the display on the dash board said "service power steering". I thought nothing of it and went on with my day, when leaving for lunch the display read "service power steering now", and car had no power steering. Did research and found a recall on the power assist on 2011-2012 Ford Fusion without a 3.5L engine. Called the dealer and to no avail, they said my VIN was not on the list. Mind you, my vehicle is a 2012 Ford Fusion with a 3.0L engine. Took the car to a local mechanic, they tested everything and said they couldn't find anything wrong. Mysteriously the power steering worked again. Until I woke up Wednesday morning for work and the same exact thing happened. Recall #'s 15S18 and 15V340000 specifically state that the steering motor sensor may fail, resulting in loss of power steering assist from the electric power steering system.

- Grandview, MO, USA

Luckily while parked, wife started up her 2012 Fusion to go to work. Power assist fault and service advancetrac display in info screen and car has no power steering or traction control. Had vehicle diagnosed, fault codes U3000 and U2011 were present. Called dealership who said no open recall on VIN. Recall 15S18 does not cover my VIN even though the car fits all of the criteria for the recall including date and manufacture location. Ford cust. Service unwilling to help. Parts covered by the recall were replaced on Sept. 13, 2016 by local Ford dealer at previous owners expense, parts failed again less than a year later. These parts are not safe and Ford is unwilling to fix the problem or extend recall to all vehicles affected by this electronic power assist failure. I've read hundreds of similar complaints now, what does it take to hold Ford accountable for the safety of their products?

- Everett, WA, USA

The contact owns a 2012 Ford Fusion. While driving approximately 35 mph, the steering wheel seized and the power steering and advancetrac warning indicators illuminated. The contact also stated that the vehicle stalled without warning while driving various speeds. The failure recurred numerous times. The vehicle was taken to hixson Ford auto plex in leesville, la (337-239-3434) where it was diagnosed that the control arms failed and needed to be replaced. The vehicle was repaired, but the failure recurred. The manufacturer was contacted and stated they could not assist. The approximate failure mileage was 113,000.

- Deridder, LA, USA

I was driving in my 2012 Ford Fusion, on a highway in New York state and pulled over at a rest area for a snack. Upon returning to the vehicle, I started the car and was given a "power steering assist fault" error message and I had no power steering. There was no way I could have driven the car and I'm thankful this didn't happen a few minutes earlier when I was driving on the highway in traffic, in the rain. Ford has had a recall for this same issue, but my car is not listed and now it will cost us $1,800 to have this common problem fixed by replacing the computer that handles the power steering. The mechanic at the Ford dealer laughed it off saying he sees it all the time. The computer goes if you turn hard or hit a bump. Ford needs to open up this recall and cover the replacement of this system.

- North Bellmore, NY, USA

The contact owns a 2012 Ford Fusion. While driving 70 mph, the steering wheel seized and the service power steering warning indicator illuminated. The contact was able to forcefully pull the vehicle over and asked an eyewitness to assist and drive the vehicle for her. The manufacturer was contacted and stated that the vehicle was included in NHTSA campaign number: 15V340000 (steering). The manufacturer referred the contact to the dealer (herring Ford Inc, 820 memorial blvd, picayune, ms, 39466). The dealer refused to service the vehicle where they denied servicing the vehicle under the recall due to the mileage. After the contact called the Ford manufacturer, the dealer stated that they were looking at the wrong information and the contact was correct; however, the dealer refused service due to a verbal incident and stated that the vehicle was already serviced in 2012. The contact then took the vehicle to another dealer (supreme Ford of slidell, 400 E howze beach rd, slidell, la, 70461) where it was diagnosed that the rack and pinion needed to be replaced. The vehicle was not repaired. The failure mileage was approximately 168,000....updated 10/23/17

- Carriere, MS, USA

Restraint control module - sensor assembly failed

- San Diego, CA, USA

After starting my car, the powder steering assist fault lit up on the dash. I was unable to move my steering wheel at all. It happened again that afternoon when I got back in my car and started it, . the vehicle was parked both times and on level ground.

- Biloxi, MS, USA

I'm filing this complaint best the Ford dealerships in clovis/portales, nm. They won't fix my steering issues. It has been verified that I need a rack & pinion for my 2012 Ford Fusion.

- Clovis, NM, USA

The electronic power steering motor failed. There is a dash alert that the power steering needs service now, also an alert for the autotrak. There is a Ford recall for this part on the same model and year car, but for what ever reason my car's VIN was not included in the recall. I have read numerous other complaints online for the same thing. Why was the recall limited to certain VIN #"S and not every vehicle that has this part on it. The dealer repair is approx. $1700. Please help

- Chino Hills, CA, USA

The contact owns a 2012 Ford Fusion. On several occasions, while driving at an unknown speed, the power steering became difficult to maneuver. The steering wheel could not turn left or right. There were no warning indicators illuminated. The vehicle was taken to ed koehn Ford of wayland (1159 w superior St, wayland, mi 49348, (269) 792-2205) where it was diagnosed that the power steering and power assist needed to be replaced. The vehicle was repaired. The contact referenced NHTSA campaign number: 15V340000 (steering). The manufacturer was notified of the failure and stated that there were no recalls associated with the vehicle. No further assistance was offered. The failure mileage was 80,000. Updated 09/01/17

- Woodland, MI, USA

The contact owns a 2012 Ford Fusion. The contact stated that while driving at approximately 15-20 mph, the steering wheel became difficult to maneuver. The contact stated that while the vehicle was stopped or slowed down, the steering wheel became still almost as if it were locked. The power steering warning light illuminated indicating that the power steering must be serviced now. The contact referenced NHTSA campaign number: 15V34000 (steering). The vehicle was taken to stevens Ford of milford at 717 bridgeport ave, milford, ct 06460, (203) 876-6464 where it was diagnosed that the steering gear assembly needed to be replaced. The vehicle was repaired but the failure recurred. The manufacturer was notified of the failure and the contact was given case number: CA127256238 but did not offer any further assistance. The failure mileage was 74,300.

- Strafford, CT, USA

The contact owns a 2012 Ford Fusion. The contact stated that the vehicle experienced a loss of power steering. The power steering warning indicator illuminated. The contact took the vehicle to hilbish Ford to get NHTSA campaign number: 15V340000 (steering) remedied however the technician informed the contact that the VIN did not apply to the recall. In addition, the contact would be responsible for the recall remedy at their own expense. The manufacturer was notified and informed the contact that the VIN was not included in the recall. The failure mileage was approximately 97,877.

- China Grove, NC, USA

The contact owns a 2012 Ford Fusion. While driving approximately 25 mph, the steering wheel became difficult to maneuver and required excessive force in order to make a turn. There were no warning indicators illuminated. The contact was able to park the vehicle. The vehicle was towed to maxwell Ford (5000 S ih 35 frontage rd, austin, tx 78745, (512) 443-5000) where it was diagnosed that all of the front lower control arms, rsc shaft axle, rear shocks, and front passenger side tire needed to be replaced. The vehicle was not repaired. The contact searched her VIN on NHTSA.gov and noticed NHTSA campaign number: 15V340000 (steering). The dealer stated that the other repairs needed to be performed before the recall repair could be completed. The manufacturer was notified and agreed with the dealer. The approximate failure mileage was 106,000.

- Austin, TX, USA

The contact owns a 2012 Ford Fusion. While the vehicle was stationary, the "power steering assist fault" warning indicator displayed. The contact stated that the vehicle would not turn left or right while in the reverse position. The contact received notification of NHTSA campaign number: 15V340000 (steering). Ford parkside drive of knoxville, Tennessee was made aware of the failure and stated that the contact would have to pay $138 before performing the recall repair. The manufacturer was made aware of the issue and referred the contact to NHTSA. The failure mileage was 75,000.

- Knoxville, TN, USA

Takata recall I bought a 2012 Ford Fusion on Feb 27 2017 about a week ago thr steering lock up on me while I was pulling out my house while doing research I come to find out this car has a recall of took it to Ford N supposely they fix the. ( I do not believe they did) well due to locking up now they saying the rear lower control arms are bad N they wont fix it. I had nothing to do with this damages that obviously the Ford is covering up. I need help I have 4 kids and I feel the dealership committed fraud by even having this car on the market im stuck with a car dont obviously its a death trap. I have been researching and what im finding out is that Ford keeps lying about all the problems this car has. I am in such shock and sick to my stomach that Ford will rather kill people then to remove a bad product. I feel cheated and very worry as to how can they sleep knowingly that they are killing people my life and my kids lifes have no value I need help asap

- Coral Springs, FL, USA

The contact owns a 2012 Ford Fusion. While driving 55 mph, the steering failed and the steering warning indicator illuminated. The vehicle was taken to pugmire Ford of cartersville (located at 362 N Tennessee St cartersville, ga 30120 770-382-5780), but was not diagnosed or repaired. The next day, the vehicle was taken to an independent mechanic for diagnostic testing. The mechanic was unable to generate testing codes. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 142,000.

- Pomona, IL, USA

The contact owns a 2012 Ford Fusion. While making a turn, the vehicle experienced a loss of power steering. The advance trak and power steering warning indicators illuminated. The vehicle was towed to the silver Ford dealer where it was diagnosed that the steering gear was defective and needed to be replaced. The manufacturer was notified of the failure and informed the contact that the vehicle was not included in NHTSA campaign number: 15V340000 (steering), and referred the contact to NHTSA. The failure mileage was 145,000.

- Chowchilla, CA, USA

On July 8, 2017 while riding as a passenger and my husband driving with our 5 yr old niece in the back strapped in her car seat. A warning on the dash board showed "service advancetrac"/"service power steering now" we immediately headed for the nearest auto store to purchase power steering fluid and in doing so we quickly noticed that my husband had to use muscle and additional effort to turn the steering wheel. After finding out we had an electronic module and could not manually refill the power steering we took the chance of heading home while my husband continued to aggressively get the steering wheel to turn without any accident. When looking up recall information I noticed that according to our VIN number our 2013ford Fusion SE was not of the specific models covered. We have called the dealership and will have to wait until July 11th and pay $95 just to diagnose the obvious problem and get an estimate. We have never received a warning regarding this malfunction from Ford that our lives could suddenly be in danger because of the power steering going out and the fact that we live on modest income and have only one car. We expect Ford to do their due deligence in extending the recall to cover the cost of the repair for the power steering on our 2012 Ford Fusion. We have always and only purchased our cars from Ford and look forward to being provided excellent and honorable service in return simply because it is the right thing to do.

- Raytown, MO, USA