I am a lieutenant on the saint john fire department in saint john, Indiana. My daughter drives the 2012 Ford Fusion SE. She was on a trip in Texas when this steering failure accured. She was lucky enough to be able to steer it into a safe parking area when this happened. She was 100 miles from home when she called me to tell me of this problem. I researched this issue on-line and that is when I discovered the electronic power steering failure recall # 15S18. Evidently, this has effected over 500,000 vehicles. Being in the fire business I am thankful that nothing happened to my daughter while she was driving this vehicle. This could have been a very serious accident or worse !! I advised her to drive the vehicle back home and to the nearest Ford dealership instead of getting it towed from over 100 miles away if she thought she could drive it slow and safely. She was indeed able to drive it back home and parked it at the nearest Ford dealership closest to her home. The vehicle is there right now as I am typing this complaint. I do not have a cost estimate for this repair as of yet. I want Ford to take full and complete responsiblity for this safety recall # 15S18 and pay for all expenses to repair this vehicle. If this would have been a worst case scenario ( if you know what I mean ) then we would be talking about a lawsuit instead of a repair and costing Ford millions of dollars to say the least !!

- Saint John, IN, USA

Warning: "service advancetrac"/"service power steering now" on dash. Lost power steering. Recall 15V340000 does not cover my VIN. Have to drive w/O P. steering, cannot afford to fix. Opened case with Ford, # cas-12641499. Hope to get my VIN included in recall.

- Buckeye, AZ, USA

At 80,000 miles service power steering light came on as well as check advancetrax notice. The next time car was turned off and restarted power steering was completely gone. Took to Ford dealer and they said tire was underinflated but if light came back on needed new steering column. For $1600. Drove two weeks with steering ok then same message appeared and steering went out so had a mechanic(not Ford dealer) replace steering column part and now two weeks later same problem with no power steering. Read that a recall was issued for this problem for Fusion made at Mexico plant but my vehicle was either made just before or just after recall dates. Recall should be expanded to include all Fusion with this same problem. Each time warning message came on, it wasn't until car was turned off and restarted that power steering went out.

- Muscatine, IA, USA

The contact owns a 2012 Ford Fusion. While driving 25 mph, the power steering seized without warning. The vehicle was towed to sunset Ford (located at 11700 gravois road, St. Louis, mo 63127, tel: (314) 843-4431) to be diagnosed. The vehicle was not diagnosed at the time of the complaint. The manufacturer was notified of the failure, but did not assist. The approximate failure mileage was 28,000.

- St. Louis, MO, USA

After power steering failed, car was repaired under a recall notice at local Ford dealership. The steering rack was replaced. 3 hours after picking up the car, when leaving work, the power steering failed again while in motion on a city street going under 40 mph decelerating coming to a red light. Received warning "service power steering now" and "service advanctrac." These are the same warnings received prior to repair. The car went immediately and grossly out of alignment. Above 55 mph, the car shakes severely. Ford dealership says the repair needed falls under the tsb 11-11-3 related to high friction in the control arms; however, the tsb states that this problem only causes the stability/traction instrument cluster to illuminate. The dealership says everything under my car looks to be in good condition and that this has to be the problem, stating that the high friction is causing the power steering pump to lock up which is then failing the power steering all together. This is a safety concern and should be included in the recall on the power steering module. The vehicle has 145,000 miles. It has been driven for 6 years without issue.

- Florence, SC, USA

Car reads "service power steering now" and "service advancetrac". vehicle is difficult to steer and takes maximum effort to control. First warning generated while parked and upon starting the vehicle. No prior indications to a problem.

- Florence, SC, USA

The contact owns a 2012 Ford Fusion. The contact stated that the steering unit was reprogrammed per an unspecified recall repair. Two years later, the steering lost power when the vehicle was placed in reverse and the power steering assist warning indicator illuminated. The vehicle was taken back to the dealer, reineke Ford in lina, Ohio, where it was diagnosed that the power steering unit was faulty and needed to be replaced. The manufacturer stated that the failure was already remedied per an unspecified recall. The vehicle was not repaired. The failure mileage was approximately 150,000.

- Lina, OH, USA

Two months ago, I was driving and my steering became very difficult to handle. There was a whining sound every time I made a turn. Checked the power steering fluid and it was completely empty. I refilled it and a couple of weeks ago, I started having trouble with steering and the whine when turning was back. The power steering fluid reservoir was empty again. I have refilled the reservoir again. No obvious signs of leakage. There is a recall for some 2012 Ford Fusion but I have not found mine included in the recall.

- Ashland, KY, USA

As I was driving down the road, my warning sensors beeped along with the words flashing that said 'power steering failure.' Thankfully I was not on a busy highway and there was a gas station close by. I immediately pulled into the nearest gas station yet the steering wheel would hardly turn. I bought some power steering fluid and put that in the car yet it still would not turn properly. I had the car towed to my local Ford dealership the next am. After Ford looked at the car, they called me to tell me that it needed a power steering gear box replaced and would cost $1,675. After talking to them and obtaining a second quote from a different repair shop, I was then informed that there was a recall that involved the power steering assist. I then called Ford manufacturer toll free and they informed me that yes there was a recall yet because I did not take my car in to have it checked in 2015, that Ford would not cover the cost of this repair. I informed the man that I was not told of any recall so how would I have known to take it to the shop? furthermore, I have taken my car to this dealership after the recall was published (for a different issue) and they did not say anything to me at that time about there being an open recall. I feel that Ford should have said something at the time I was there for a different issue if there was an open recall on my vehicle. Now I am being charged $1675 for a repair that Ford has fixed for other consumers for free of charge. This will be my last Ford car as the customer service was extremely unfair. I feel that I should be reimbursed for the charges that I am spending to repair my car.

- Mt. Holly, NC, USA

The contact owns a 2012 Ford Fusion. When the vehicle was started, the power steering ability seized without warning. The dealer diagnosed that the power steering gear needed replacement. The contact also stated that the power steering module was reprogrammed per a manufacturer recall in may of 2016. The manufacturer was notified of the failure, but the vehicle exceeded the mileage to be repaired under warranty. The vehicle was not repaired. The approximate failure mileage was 154,333. The consumer requested a status update on the vehicle owner's questionnaire. The consumer stated there was an air bag recall repair issued for the vehcile, but the parts were not available.

- Houston, TX, USA

Power steering went out while driving the car. Ford has issued a recall, but my car for some reason doesn't fall under it.

- Austin, TX, USA

The contact owns a 2012 Ford Fusion. While starting the vehicle, the instrument panel warning message displayed "power steering assist failed" and "service advance trac". the vehicle was taken to an independent mechanic, but was not diagnosed. The mechanic informed the contact of NHTSA campaign number: 15V340000 (steering), but the VIN was not included. While driving various speeds, it was difficult for the contact to turn the steering wheel. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was 72,800.

- South Charleston, WA, USA

The contact owns a 2012 Ford Fusion. While making a left turn at 10 mph, the steering became difficult to maneuver and the service power steering and service advancetrac warning indicators illuminated. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and stated that the VIN was not included in NHTSA campaign number: 15V340000 (steering). The failure mileage was 137,561.

- Cincinnati, OH, USA

"takata recall" and vehicle speed limit possible steering problem.

- Dallas, TX, USA

Takata recall. The contact owns a 2012 Ford Fusion. The contact was experiencing issues with the steering column in the vehicle. The dealer inspected and repaired the vehicle, but provided no written diagnosis to verify what was repaired. In addition, the traction control and eps warning indicators randomly flashed. As a result, the power steering and traction control failed randomly. The VIN was not included in NHTSA campaign number: 15V340000 (steering). In addition, the TPMS warning indicator illuminated several times. The manufacturer was notified of the failures. The dealer made no mention of NHTSA campaign number: 17V024000 (air bags). The contact was to check with the manufacturer to determine when the recall repair would be performed. The failure mileage was not available. VIN tool confirms parts not available.

- Stockton, CA, USA

The contact owns a 2012 Ford Fusion. While driving 60 mph, the power steering failed without warning and the steering became difficult to operate. The dealer diagnosed that the steering gear needed to be replaced. The vehicle was not repaired. The vehicle was not included in NHTSA campaign number: 15V340000 (steering). The manufacturer was notified of the failure. The approximate failure mileage was 85,000.

- Fremont, OH, USA

Steering: Electric power assist system is out and power steering is not functioning

- Seffner, FL, USA

Power steering failed *while driving* vehicle on a city street in high traffic area. According to Ford service, this was partially due to the recalled sensor for power steering (action 15N01). However, there was also physical steering gear binding. There are numerous similar complaints with similar remedy (about $2,000 to replace entirely). The physical issue has not been included in the Ford recall (fsa title: Epas steering efforts), but is happening with sufficient frequency to other vehicles to conclude that this poses a credible safety risk.

- Alexandria, VA, USA

While driving on a highway, the tcs indicator light came on and lost power steering. The following messages also came on - "service power steering now" and "service advancetrac"

- Rochester, NY, USA

Takata recall. While driving down a city street I lost my power steering. I took the car to my local Ford dealer and I was told my power steering assist had failed but my VIN wasn't one of the recalls. My car has been sitting in my driveway ever since it happened. It is not drivable.

- Foss, OK, USA