CarComplaints.com Notes: Power steering problems started rearing their ugly head in the 2010 Fusion, so you'd think Ford had plenty of time to make sure those problems didn't creep into the 2012. But here we are.
And much like the power steering, we’re still seeing the same throttle body failures that started in 2010 continue in 2012.
10.0
really awful
Crashes / Fires:
45 / 2
Injuries / Deaths:
13 / 1
Average Mileage:
69,923 miles
About These NHTSA Complaints:
This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
My power steering went out in the middle of the highway. I went to a Ford certified dealership and had them look into this problem before anything dangerous happened. The following day, after picking my car up from the dealer my power steering went out completely while in the middle of the highway.
Power steering failure! epas system on 10/27/2017. My daughter was driving car, she stopped for gas, she started car and power steering failed. I see there is a recall on the power steering system but guess what my VIN number is not part of the recall! sounds fishy to me why do I have a epas system failure and my car is not part of recall? I have a case number at Ford #13421730. I have the car at the Ford dealership in buda Texas truck city Ford. They are going to charge me $115 to analyse the car with their computer. I just don't want to pay for a new epas steering system if the cause of the failure is a defective epas system!!!
The contact owns a 2012 Ford Fusion. While driving, the contact heard an abnormal noise in the steering area. The air bag warning indicator illuminated on and off. The dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and the contact was informed of NHTSA campaign number: 17V024000 (air bags). The approximate failure mileage was 68,000.
The contact owns a 2012 Ford Fusion. While driving approximately 40 mph, the power steering assist warning indicator illuminated and the steering wheel seized. The contact was able to drive the vehicle home. The vehicle was later taken to palm bay Ford (1202 malabar rd SE, palm bay, fl 32907, phone number: (321) 722-9000) where it was diagnosed that the power steering assist and the power steering rack needed to be replaced. The vehicle was not repaired due to the repair fees. The manufacturer was notified of the failure and informed the contact that they could not assist. The approximate failure mileage was 104,588.
- Palm Bay, FL, USA
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The contact owns a 2012 Ford Fusion. While driving various speeds, the power steering suddenly malfunctioned and the steering wheel became very difficult to turn. The vehicle was taken to the local dealer (pal meadow Ford in charleston, South Carolina) where it was diagnosed that the rack and pinion was faulty. The rack and pinion was replaced, but the failure recurred. The rack and pinion was replaced a second time and the vehicle experienced the same failure. The cause of the failures was not determined. The manufacturer was not notified of the failures. The failure mileage was 78,000.
The contact owns a 2012 Ford Fusion. After starting the engine, the steering wheel was very difficult to turn and the "steering failure" and "advance track" warning messages displayed. The vehicle was taken to the local dealer (don davis Ford in arlington, Texas) where it was diagnosed that the steering gear was faulty and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 120,000.
I was traveling down a main street and I heard a beep and power steering assist fault lite up on my dash as well with service advancetrac came on so I pull off the road and into a parking lot and my wheel all the sudden got stiff. I sat there for a few trying to figure out what was wrong and I turned the car off and let it sit for a few mins and turned it back on hoping it would go away well it didn't, so I got it home finally 6 hours later still with all them lights on and the wheel being stiff let it sit over night and everything next day I go back to the car hoping once again it would go away and it didn't.
The contact owns a 2012 Ford Fusion. While the contact's son was driving 60 mph, the power steering seized without warning. The contact pulled the vehicle to the side of the roadway and waited a few minutes before restarting the vehicle. Afterwards, the power steering returned to normal. The vehicle was taken to an independent mechanic, but the failure could not be diagnosed or duplicated. Several months later, upon starting the vehicle, the power steering failed and an unknown noise was heard. The power steering returned to normal once the vehicle was turned off and restarted. While driving 30 mph, an unknown noise was heard and the power steering seized. The power steering returned once the vehicle was restarted. The contact stated that a diagnostic appointment was scheduled with bonnell Ford (353 cambridge St, winchester, MA 01890 (781) 729-9700). The manufacturer was not notified of the failures. The failure mileage was unknown.
Daughter called me this morning and told me her power steering stopped working. Had the car towed to the repair shop. Looked up the model and it says there was a recall on the vehicle concerning power steering. Just want to find out if the recall is still active.
The contact owns a 2012 Ford Fusion. The contact stated that while his wife was driving at 50 mph, the electric power steering automatically turned off. The service power steering and the service advance trac warning lights illuminated. The contact's wife pulled over to the closest parking lot. The contact drove the vehicle to the dealer taylor Ford located at 13500 telegraph rd, taylor, mi 48180 where the power steering gear needed to be replaced and reprogramed the power steering module. The vehicle was repaired. The contact stated that the failure occurred 2 other times. The vehicle was taken to the same dealer where it was diagnosed that the tires needed to be replaced. The vehicle was not repaired. The manufacturer was contacted at 800-392-3673 and was made aware of the failure. The manufacturer stated that there was nothing they could do and a complaint had been filed with the manufacturer. A case number was not provided. The approximate failure mileage was 118,000.
I was driving on interstate and power steering stopped working, the power assist fault and service advancetrac message showed on panel. Luckily I did not wreck because that would have been bad. I had the car towed to Ford dealership they said car was not covered by recall or warranty, car has 56,000 miles. Ford you should recall for this problem this could cause a wreck with possible fatalities.
The contact owns a 2012 Ford Fusion. While driving unknown speeds, the power steering indicator illuminated and the contact was unable to turn the steering wheel. The vehicle was taken to an independent mechanic where it was diagnosed that the steering board needed to be replaced. The vehicle was repaired, but the failure recurred. The local dealer was not contacted. The manufacturer was notified of the issue and did not assist. The failure mileage was 85,000.
Returning from vacation, received "service power steering" message on dash, got car into driveway, turned off. Restarted car and had no power steering! only 42,000 miles on car. Called Ford re problem, was told no recall, $1400 to replace steering rack!!! what if the steering froze while driving"?"
The contact owns a 2012 Ford Fusion. While driving various speeds or while the vehicle was stopped, the steering wheel seized and the power steering warning indicator illuminated. The vehicle was taken to autonation Ford sanford (4911 wayside dr, sanford, fl 32771 (407) 680-0781) where it was diagnosed that the power steering assist module needed replacement. The vehicle was currently at the dealer for repairs. The manufacturer was made aware of the failure and informed the contact that there was no recall for the failure. The failure mileage was 42,000.
Ford worked on my Ford Fusion 2012 repaired air conditioner on July 7, 2017, but air went out again on September 6, 2017. Ford dealer refuse to fix the reoccurring problem. In addition, there is a recall on the airbag, but Ford refuses to fix the defected air bag. There is a possibility that the air bag may explode causing injury. While driving I can smell a burnt odor was coming from the air bag. Took vehicle to change the airbag on Sept 6, 2017, but Ford refused to fix the defected air bag, and would not give me a loaner vehicle.
Complete loss of steering assist while vehicle was in motion. My daughter was driving on a city street, and was barely able to steer, but luckily she was able to make it home without incident.
There currently is a recall on 2011-2012 Ford Fusion power steering recall #15S18, that began in July 2015. I have a 2012 Ford Fusion I bought in September 2015, that apparently is not covered under this recall. But driving home from work the other day, on a highway my power steering suddenly failed as I was driving 55mph, almost causing a major accident with many vehicles. I feel this was a major safety concern, my vehicle does not have many miles on it, and it has passed inspection every year. I think this recall should be extended before someone else's power steering fails and are not as lucky as I was that other drivers were able to brake in time. I've read on this website as well as many others that this recall needs to extended.
The contact owns a 2012 Ford Fusion. The contact stated that while attempting to park, the steering wheel became hard to turn and the power steering warning light illuminated while the failure occurred. The vehicle was taken to a local unknown dealer for a diagnostic testing which advised that the rack and pinion failed. The rack and pinion was replaced however, the failure was not corrected. The manufacturer advised that the vehicle identification number was not included in NHTSA campaign number: 15V340000 (steering). The vehicle was not repaired. The VIN information was not available the approximate failure mileage as 87,000....updated 11/15/17 the consumer stated the vehicle jerk hard and there was no power steering.
A D V E R T I S E M E N T S
- Norman, OK, USA