The electrical steering has gone out in my car. I called Ford and they refuse to do anything about this. I find this unacceptable since they currently have re all's on 2012 Ford Fusion for this exact issue. My life and my daughters could be in danger behind them not taking responsibility and fixing this just because it's not on that particular VIN #

- Winston Salem, NC, USA

Ford Fusion safety recall 15S18 power steering assist.I was driving down the highway when an alert appeared on the dash that I needed to service the power steering immediately/service "autotrac" I had my car towed to a local mechanic who told me that the repair needed stemmed from a recall that occurred for my vehicle.I called the dealership I purchased my car from, Santa Fe Ford alachua fl. I was informed by them that there was nothing they could do to help me in the repair but told me to reach out to my local Ford dealership as Santa Fe Ford is 80 miles away. I then had my car towed from the mechanic's shop to nick nicholas Ford in inverness fl. The service manager at nick nicholas informed me that there was no recall showing for my vehicle and I should reach out to Ford customer service hotline and file a claim with them. Upon filing my claim with Ford directly, they told me that my vehicle had been brought in to satisfy the power steering recall in 2015 in miami, fl and there was no extended warranty on the recall. I proceeded to have nick nicholas conduct the repairs. I paid nick nicholas $138.57 on 3/29/18 to "update the software" for my power steering. I drove my car for months after the software update. On 6/7/18 I was driving my car to work when the alert appeared on my dash saying "service power steering immediately" and it was at this point I lost all power steering. I was able to get my car off of the highway and into my place of work. I contacted the service manager at nick nicholas, brian, who told me this repair should be covered under the recall. I towed my car back to nick nicholas, afterward they informed me my repair would not be covered. Ford customer service offered to pay 250$ toward the cost of the repair, the service manager brian would cover approximately 500$ for the repair, leaving me with about $1,100 worth of repairs to pay out of pocket.

- Inverness, FL, USA

I own a 2012 Ford Fusion VIN:[xxx]. the 2012 Fusion has a safety recall 15S18 due to a known issue with the power steering control module shorting out and causing the power steering to fail while the vehicle is in motion. While "manual" steering is still possible, the force needed to exert on the steering wheel is immense, just to be able to change lanes. When the power steering goes out on a turn, it is nearly impossible to control of the vehicle. This is a serious and very dangerous known issue. I have been experiencing this known issue covered under your safety recall 15S18 for over 2 years. I have taken it to the quality auto mall dealership several times to have the system looked at so they could find the problem and fit it under the terms of the safety recall 15S18. Each time I took it in for service, the dealership was not able to duplicate the issue as it only happens intermittently, and I have not been able to "make" the power steering fail on demand. Last week, the power steering abruptly failed again. I once again took the vehicle into the quality auto mall dealership. The vehicle now has exceeded the 150,000-mile extended coverage to be included in the safety recall 15S18. Miraculously, this time, the service technician was able to duplicate the issue, and verify that there is indeed a problem with the power steering control module. Now, though, there is no coverage for the known issue covered by the safety recall 15S18 due to the age and mileage of my vehicle. I called the Ford customer service number 800-241-3673 on 06/07/2018 and explained the situation, asking for assistance from Ford as this known issue should have been covered under the safety recall 15S18 and should have been replaced 2 years ago. A case was opened for me [xxx], and I was told there would be a decision in 2 business days. Final result=will not cover under recall. Information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- Tomkins Cove, NY, USA

The contact owns a 2012 Ford Fusion. The contact stated that the steering wheel became difficult to turn. The power steering assist indicator illuminated after the failure occurred. The contact spoke with auto nation Ford St. Petersburg (2525 34th street North, St petersburg, fl 33713, 727-231-1323) and was informed that the vehicle was not included in NHTSA campaign number: 15V340000 (steering). The manufacturer was not contacted. The vehicle was not diagnosed or repaired. The approximate failure mileage was 100,000.

- Saint Petersburg, FL, USA

Since owning the vehicle there have been instances where the power steering assist warning would flash on my dash, typically during cold weather. I could turn the car off and then back on and the issue resolved itself. I purchased the vehicle in late 2012. It happens when I go to start it after it sitting overnight or while I am at work for 8 hours. As of yesterday (6/18) I began having trouble with the power steering when I went to leave work and drive home. I turned the car off and turned it back on and the issue once again resolved itself. This morning (6/19) I went to start my car to leave for work and the power steering assist/advancetrac message flashed on my dash. The advancetrac notification is new, it never happened until this morning. I have no power steering whatsoever. I have read multiple reports of this happening to other Fusion of the same year as mine. The dealership told me that it would be $1500+ to repair this. It is an ongoing issue that has been happening sporadically since the vehicle was purchased.

- Henderson, KY, USA

The contact owns a 2012 Ford Fusion. While driving 35 mph, the power steering failed without warning and the vehicle became difficult to steer. Glenn Ford (4080 lexington rd, nicholasville, ky 40356, (859) 587-9020) was notified of the failure. The contact was given conflicting information as to whether or not the vehicle was included in NHTSA campaign number: 15V340000 (steering). The contact stated that the vehicle was previously repaired per NHTSA campaign number: 15V340000 (steering); however, the failure recurred. The manufacturer was also notified of the failure. The vehicle was not diagnosed or repaired. The approximate failure mileage was 139,000. The VIN was not available.

- Nicholasville, KY, USA

While turning onto a highway my car began to lurch. I pulled over and had assumed there was an issue with my brakes. As a precaution, I had the car towed back to my home. I then took the car to an auto shop to have the breaks inspected. The technician told me that the breaks were fine but that he had found the following codes: C1963, C1963-eo, and C1278-20. I discovered that there was a recall for steering related issues with 2012 Ford Fusion. While at a Ford dealership I was told my car did not apply to the recall and was quoted $3,800 for the repair. I was told the car was not safe to drive and that the wheel could come off without notice.

- Tucson, AZ, USA

Driving car and service power steering now flashes and car becomes hard to steer--couldn't turn.

- Moberly, MO, USA

Service power steering now" and " service advancetrac" error's occurred at the same time. Vehicle was stationary when this happened

- Omaha, NE, USA

Driving at a speed of around 35mph, the power steering and advanctrac warning light came on. Driving was okay. Parked car, turned it off and then back on, power steering service now light came on and loss of steering occurred. Car was towed to North hampton, nh Ford... power steering was completely replaced [along with 4 brake pads]. less than 3 weeks later, same indicator warning came on while driving on the highway ~50mph. Brought back to raynham, MA Ford dealership... they replaced front struts, O2 sensor, reset computers... had the car back less than a full day... same power steering warning/advanctrac warning came on while driving a back road under 30mph... turned car off, turned back on, power steering completely gone again. It was completely replaced less than a month ago. Now expenses over $5K for repairs, and the cars steering is gone. Waiting for dealership to diagnose this time. Searched by VIN for recalls the first go round, and nothing came up.... now it lists an epas steering efforts... which through research shows has been out for a while, so why was this not listed for my car before!?

- Taunton, MA, USA

The contact owns a 2012 Ford Fusion. While attempting to make a left turn, the steering wheel seized. The dealer (don hinds Ford Inc., 12610 Ford dr., fishers, in 46038) stated that the vehicle was included in NHTSA campaign number: 15V340000 (steering) and could not repair the vehicle. The manufacturer was contacted and did not assist. The failure mileage was 182,000.

- Fishers, IN, USA

The contact owns a 2012 Ford Fusion. While driving at an unknown speed, the steering wheel seized and became difficult to steer. The dealer (astorg Ford-Lincoln of parkersburg, (304) 485-8585) was called and stated that there were no recalls for the failure. The vehicle was not diagnosed or repaired. The manufacturer was notified. The failure mileage was 38,000.

- Washington, WV, USA

The contact owns a 2012 Ford Fusion. While driving approximately 50 mph, the steering wheel seized and the power steering warning indicator illuminated. The contact coasted the vehicle over to the side of the road and powered off the engine. After waiting a while, the vehicle was restarted and able to drive normally. The vehicle was not taken to a dealer or an independent mechanic for diagnostic or repairs. The VIN was included in NHTSA campaign number: 15V340000 (steering). The manufacturer was not notified of the failure. The approximate failure mileage was 103,800.

- Statesboro, GA, USA

While driving down interstate, vehicles steering assist warning light came on. Immediately the car became difficult to steer and turn. Controlling the vehicle was extremely difficult.

- Brewton, AL, USA

The contact owns a 2012 Ford Fusion. While attempting to start the vehicle, the steering wheel seized and was difficult to turn in either direction. The vehicle was taken to a dealer (milnes Ford, 333 East genesse street, lapeer, mi 48446, (810) 667-5000) where it was diagnosed that the steering module needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was 141,000.

- Lapeer, MI, USA

Driving approximately 25 mph, the "power steering assist fault" and "service advance track" warning messages displayed and the power steering suddenly malfunctioned. The steering wheel became difficult to turn. Turning vehicle off and back on has no effect. There is a recall for the issue dated 06/02/2015, number 15V340000 that is not covered for this vehicle VIN: [xxx] this issue is identical to the above recall issue information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- Niskayuna, NY, USA

While pulling into my residential home driveway the steering wheel locked up while car was in motion, unable to unlock or change the direction of the vehicle, vehicle had to be stopped and engine turned off. The vehicle was on a city street in residential area.

- Fort Washington, MD, USA

Our power steering went out in the car without notice while driving on a highway. I know there has been a recall on power steering on other 2012 Ford Fusion, but when I put in my VIN it doesn't come up with this recall. This was very dangerous and we could have crashed.

- Odessa, MO, USA

The contact owns a 2012 Ford Fusion. After the vehicle was repaired per NHTSA campaign number: 15V340000 (steering), the steering wheel became difficult to maneuver. The contact also stated that the steering wheel seized without warning. The vehicle was taken to satcher Ford (1850 jefferson davis hwy, graniteville, SC 29829), but was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was 98,184.

- Springfield, SC, USA

Driving my family home, my dashboard displayed a message to "service power steering soon" steering wasn't an immediate problem...however, a few hours later, I attempted to drive the vehicle to a mechanic and when I turned the wheel the steering was very hard to do, very stiff. There was also a message that came on the dashboard that said to "service power steering now". I contacted a mechanic & they informed that I could possibly reset the power steering, by just turning the car on and off a few times. However, this method did not work. Computer is having trouble uploading the video

- Philadelphia, PA, USA