Was driving girlfriend to doctor and fix power steering light came on we made it to the appointment and I parked my car and turned it off... on returning to my car to leave I tried to pull out parking spot but steering wheel is very hard to turn and is unsafe to drive...

- Decatur, GA, USA

Recall was issued in 2015 with 2 possible actions: If car had captured a dtc for power steering, replace power steering components on car, or if no dtc was captured, update programming. The latter was performed on 9/9/2015. Warranty was extended to 10 yrs/150K miles. The vehicle had 99,419 miles at time. At approximately 160K miles (Oct 2018), the car started having incidents where the power steering would not function. Stopping and restarting the engine seemed to get it to function again for a time. Fearing safety while driving, took it to a certified mechanic. They found the recall, referred us to Ford dealer. Ford dealer said we were out of warranty, so cost for repairs would be ours to shoulder. They did re-apply programming updates. The issue continued. We escalated to Ford customer service with a call on 11/8 with same response. Requested to speak to a manager. On 11/9 we talked and their response was same. Still unsatisfied, I requested someone to escalate conversation. They provided name and address of customer relationship manager. A letter with accompanying documentation has been sent (attached to this complaint). Have repaired the vehicle at our own cost in mean time.

- Valley Center, KS, USA

For no reason I got two warnings when driving stabilize and power steering. At the time my mom was driving. She couldn't turn as we were turning a corner and ended up in a ditch! from what I see this is a problem with a lot of other Ford Fusion! and this isn't recalled" theses shouldn't be going out already" my vehicle has 60K miles! we could have died!

- Rock Falls, IL, USA

The contact owns a 2012 Ford Fusion. While driving, the check engine indicator illuminated and the power steering ability was reduced. The vehicle was pulled over to the side of the road. The vehicle was driven to an independent mechanic who diagnosed that the rack and pinion was sensing over effort and shutting down the power steering. The vehicle was taken to the dealer (al packer's white marsh Ford, 9801 pulaski hwy, middle river, md 21220, (443) 777-5000) and they reprogrammed the power steering module, although they recommended it be replaced. The failure mileage was 94,983.

- Essex, MD, USA

The contact owns a 2012 Ford Fusion. While driving 30 mph, the steering wheel seized and the power steering warning indicator illuminated. The vehicle was taken to an independent mechanic where the contact was informed that the VIN was not included in NHTSA campaign number: 15V340000 (steering) that was related to the failure. The vehicle was not repaired. The vehicle was not taken to a dealer for diagnostic testing or repairs. The manufacturer was made aware of the failure. The failure mileage was approximately 55,000.

- Amsterdam, NY, USA

Drove vehicle 15 miles to destination and then another 15 miles back home without incident. Parked and fully turned vehicle off and went inside the house. Returned to the vehicle 6 minutes later and upon inserting key and starting vehicle got the message power steering assist fault and the steering wheel was near impossible to turn. Returned to the house to google the error and to my surprise found that this was a common issue for this make, model and year and had resulted in a large recall. Unfortunately, this VIN# was not included in this recall. I am hoping someone can provide an explanation as to why it is not included as this is certainly a safety issue. What happens when the driver is turning left against traffic and the steering goes out? or a child or pedestrian is injured (or worse) as a result of the steering locking up. Clearly there is manufacturer liability here.

- Livonia, MI, USA

I started my car, backed out of the driveway and my steering wheel wouldnt turn. An alert popped up on the dash saying "power steering assist fault" and I could not turn the steering wheel at all. I restarted thr car, all seemed fine. As I was driving, down the street towards the stop sign, it happened again.

- Elizabeth City, NC, USA

Driving on the highway during a turn in the road the power steering stopped working. A check power steering light flashed on the dash, I was unable to turn the wheel and was forced into the ditch. I had my boyfriend come get me and drive the car home he said the steering was 4X harder to turn than a manual steering rack. I looked up the issue online and it came back to 385,000 11-12 Fusion being recalled because of the exact same issue. I called Ford and they claimed this vehicle is not eligible and the cost to fix it would be between 2500-3200 dollars. If this had happened on a busier road multiple people could have been injured and for is negligent to hold responsibility.

- Newport, MN, USA

One month ago, I got a "power steering assist fault" when I started the car. Restarting the car made it go away, but it would come back within a day. The car also started pulling like it was way out of alignment. So on day 3 of this, I took it to the dealership where they replaced the steering gear. One month later, my car is again pulling like it's out of alignment (or maybe I'm fighting the power steering). This time, there is also now a squeaking noise when I turn the wheel. My concern is that I will lose steering control of the vehicle while driving. After review, this appears to be a common issue that's coming up with the 2012 Ford Fusion so I wanted to report that I am also experiencing power steering issues with this car.

- Culpeper, VA, USA

The contact owns a 2012 Ford Fusion. While driving various speeds, the steering wheel seized. The vehicle was taken to brighton Ford (190 w bromley ln, brighton, co 80601, (303) 800-3235) where the rack and pinion and steering gear were replaced three times, but the remedy failed to repair the vehicle. The contact called the manufacturer, but was unable to speak with a representative. The VIN was not available. The failure mileage was approximately 104,000.

- Brighton, CO, USA

The contact owns a 2012 Ford Fusion. While driving approximately 60 mph, the steering wheel seized and the vehicle decelerated and stalled. Also, the front passenger side wheel detached from the vehicle, and the power steering and traction control warning indicators illuminated. The vehicle was towed to bob thomas Ford West (5321 Illinois road, fort wayne, Indiana 46804, (260) 436-3673) where it was diagnosed that the steering gear assembly was faulty and needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failures and provided the contact with case number: 16451951. The failure mileage was approximately 96,000.

- Fort Wayne, IN, USA

I was driving down the street, and the power steering went out, lost control hit the curb.thank god I didn't hit someone.

- Pittsburgh, PA, USA

The contact owns a 2012 Ford Fusion. While driving 55 mph, the steering wheel seized. The contact mentioned that the steering wheel became difficult to steer and the power steering assist fault warning indicator illuminated. The vehicle was not taken to a local dealer or independent mechanic for diagnostic testing or repairs. The manufacturer was not made aware of the failure. The failure mileage was 77,000.

- Austin, TX, USA

I went out parked the car. Came back to car pulled off and steering wheel was locked

- Oxon Hill, MD, USA

The contact owns a 2012 Ford Fusion. The contact received notification of NHTSA campaign number: 15V340000 (steering). The contact called holman Ford maple shade at 888-722-6721 (located at 571 NJ-38, maple shade township, NJ 08052) and was informed that the parts were not available. The manufacturer was made aware of the issue and was not able to confirm when the parts were to become available. The contact had not experienced a failure. Parts distribution disconnect.

- Marlton, NJ, USA

Power steering assist fault came up last night out of nowhere when I went to drive home at night in the rain. I was stationary when it came on and its happened once before but I turned my car off then back on and it went back to normal. This time I tried the same thing but it never cleared itself and I'm currently driving it with no power steering because I needed to go to work. Very dangerous and a major inconvenience.

- Weymouth, MA, USA

I was backing out of my garage and as I tried to turn the steering wheel to follow the curved driveway, it was impossible to turn it resulting in me backing into the yard and barely missing a tree before I could get the vehicle stopped. If I had been travelling on the highway when the failure occurred, it would surely have resulted in a horrible accident. For the power steering to suddenly fail while driving in traffic is a serious safety issue and Ford should recall these vehicles immediately!

- Winchester, TN, USA

Was driving around 35 mph and heard a clunk. A few seconds later and another clunk. Then heard a grinding noise and the loss of traction light came on, so I put my foot on the brake, at which point it became clear that the grinding noise was from ABS engaging. Slowed down to under 25, and it stopped these issues. Sped up to above 30, and the problems reoccurred. As these things happened, it became harder to steer. Car system was malfunctioning in some way to think I was losing traction and that ABS need to be engaged. There was no reason for any of this as I was traveling straight on a dry (sunny, no rain), straight road. Eventually the service advancetrac light came on as well. Was able to find a place to pull over by keeping the car under 25 mph (any speed above that seemed to re-engage the issue). Even at low speeds, loss of traction light and service advancetrac indicator remained on. This issue is dangerous as it makes the car harder to steer and control. I was lucky to be on a straight road with no other traffic.

- Paducah, KY, USA

Power steering failed at start up, vehicle display stated power assist fault put in reverse. Attempted to back vehicle out of parking spot but the vehicle direction could not be controlled. Immediate remedy was to restart the vehicle to reset. We took the vehicle to dealership for service asap following the incident

- Fort Worth, TX, USA

Service power steering now there is no power steering at all and the vehicle only has 38,388 miles on it. The dealership wants $1,700 to replace it. I could have been injured severely it there was other vehicles in the area. It went out unexpectedly when I was turning at an intersection. That scenario definitely caught me off guard. I hit the curb slightly and messed up my front bumper because of it. Luckily I had enough strength to turn the wheel and not going over the curb off the road itself. When my power steering went out. It did a little jerk motion to the right right before it completely failed. I feel this is a major safety issue and I should get a complimentary power steering rack and pinion replacement because of this issue. There was a recall for a lot of models, but I am yet to receive one and I keep checking my VIN periodically. For a person with a lack of strength, senior citizen or younger teen, this could be a major safety issue. Please help me regarding this issue. You can contact me at (xxxxx) please contact me for questions or concerns. Thank you for taking this complaint into consideration. Parts of this document have been redacted to protect personally identifiable information pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6)

- Ypsilanti, MI, USA