Car made "popping" noise for a day or two from what seemed to be the front suspension. Then the warning light "service accutrack" came on, a few minutes late the warning "service power steering" came on. Power steering continued to work, although a little jerky, until I turned off the engine. When I restarted the car, the warning "service power steering now" came on and the power steering no longer worked

- Califon, NJ, USA

The contact owns a 2012 Ford Fusion. The contact stated that the steering column made an abnormal popping noise while the steering wheel was being turned. The failure occurred without warning. The vehicle was taken to jim click Ford Lincoln East tucson (6244 E 22nd St, tucson, AZ) where it was diagnosed that the control arms needed replacement. The vehicle was repaired, but the failure recurred. The manufacturer was not notified of the failure. The failure mileage was approximately 83,000.

- Tucson, AZ, USA

I was driving my vehicle back home from the movies and I had my nephews with me. The message came up on my dash saying 'service power steering now' it was midnight so I was not able to call anyone to see what the issue was. Thankfully I made it home and dropped my nephews off at their homes. The next day I was getting ready to leave to work and the message was still there and I was no longer able to turn my steering wheel. Apparently this year is not covered under the recall of other Ford vehicles with the same issue.

- Tolleson, AZ, USA

The contact owns a 2012 Ford Fusion. While driving 45 mph, the power steering warning indicator illuminated and the steering ability seized. The vehicle was taken to lehighton Ford (54 blakeslee blvd dr E, lehighton, pa 18235) where the contact was informed that it was included in an unknown recall for the steering. The manufacturer was not notified. The vehicle was not diagnosed or repaired. The failure mileage was approximately 70,000.

- Lehighton, PA, USA

4/19/18 I was backing out of my garage and the steering assist fault message came up and steering locked up. ( so I was backing out of my garage to the driveway- less than 10 miles /hour) dealership said this was a common problem and there had been some kind of extension on the warranty but mine was not covered B/C it was too old or too many miles. I had to spend over $1300 to repair this. I called Ford Motor Company to complain and try to get an explanation as to why if something like this was already a problem why would the not cover it. They said they did have a recall and I had taken my vehicle in in August of 2015 for the fix so the said it had been more than a year from that date and now not covered again. However, since this is the same problem that they fixed before, I feel there is still and issue with the steering out there since it was the same part that went bad and is a very dangerous thing to go bad in such a short period of time. Ford stated that this would be reported and to save my receipt.

- Danville, VA, USA

I took my car in for the recall #15S18 which is for a loss of power steering. I was quoted by Ford that it was not covered under the recall and that I needed a new steering gear. They quoted me $2000 to fix it. Come to find out the part is part of that recall, however I'm just past the mileage limit. I have 152,000 miles on my car, and the limit is 150K. Ford won't budge with the repair. Won't give me a break since it's literally 2,000 miles over. This steering issue is a massive safety hazard....and doesn't need to have a mileage limit applied to it. The statute of limitations for recalls is 10 years. My car is only 6 years old. Recalls needs to be good for that 10 years, regardless of mileage. If the nthsa could look into this and maybe get Ford to change the recall by eliminating the mileage limit for safety reasons, I would appreciate it. I called Ford corporate and asked them to give me a break since it's only 2,000 miles over, and they refused. I will never buy another Ford again. Clearly they are more concerned with profits than they are fixing a defective problem with their own vehicles.

- Palm Coast, FL, USA

The contact owns a 2012 Ford Fusion. While driving 55 mph, the steering wheel seized without warning. While attempting to pull off of the roadway, the vehicle drifted to the right. The steering wheel turned all the way to the left and seized. As a result, the contact crashed into a guardrail. There were no injuries and a police report was not filed. The vehicle was towed to the contact's residence. The vehicle was not included in NHTSA campaign number: 15V340000 (steering). Neither the dealer nor the manufacturer was notified of the failure. The approximate failure mileage was 65,000.

- Bremen, OH, USA

Too hard to steer and turn

- Broken Arrow, OK, USA

Takata: My power steering has gone out about ocbter of 2017 and I've been to a few mechanics and they have told me that theirs been recalls on this type of vehicle of their power steering going out and to take it to a dealership and that they can fix it for free because it's one of the recalls list online and I've tried calling them and letting know that their has been reports of recalls on the power steering but they keep telling me that's there's no recalls on my vehicle and from my understanding that this is a serious situation and needs to be addressed and fix due to the recalls to these vehicles. It went out while I was in motion on the road.

- Phoenix, AZ, USA

Recall 15S18 steering gear, while driving the steering while turning the make a noise. Took it to jim click Ford because a code didn't show on dash Ford will not cover the cost to replace the steering gear which is the issue with the car. So we are unable to drive the car it is dangerous/ unsafe to drive the vehicle. The steering make noise when in motion, stationary on street and highway when turning the steering wheel. NHTSA #1227804 /Ford case#14458165

- Tucson, AZ, USA

The power steering assist fault message appeared in the odometer display. This could not be reset by turning off the ignition for 10 seconds and turning on the ignition again. This message has been intermittent for 6 months. It would appear often with first start up on rainy and rainy on cold days. Never occurred while driving. I drove the car to a local repair shop. The steering takes a great effort to turn the wheel. Had a near miss accident with wood trash on the highway. The repair shop said this could be covered by an extended recall. The Ford dealers we called said their system was down not able to check VIN for recall. It has about 83000 miles and 6 years old. The steering failure is a significant safety defect. I've driven cars before without power steering - easy compared to this fail. This failure is extremely unsettling feeling when trying to make a curve or turn. Check back later to see if Ford repaired this.

- Plano, TX, USA

Error code C1277 power steering failure. Driving down the hwy power steering failure light/warning comes on and power steering goes out. Took everything in my power to keep the car between the lines. This is very unsafe for it makes the vehicle very unsafe to drive.

- Henley, MO, USA

The contact owns a 2012 Ford Fusion. While driving approximately 45 mph, the "power steering assist fault" and "service advance track" warning messages displayed and the power steering suddenly malfunctioned. The steering wheel became difficult to turn. The failure was not diagnosed or repaired. The manufacturer and local dealer (brookland Ford in brookland, mi) were notified of the failure, but no assistance was offered. The failure mileage was 97,000.

- Tipton, MI, USA

Complete loss of power steering on the highway. Almost caused a severe, deadly accident. Was able to pull the car over and get towed home. Had a mechanic check it out and everything looks fine, started up and power steering has returned. I am too afraid to drive my vehicle now, so I am carpooling to work. Please issue a recall, many Fusion are having this issue, yet no recall on my VIN! that is wrong. Ford is aware of the problem.

- Fillmore, CA, USA

This is the third time my steering has locked up on my car while driving. This is a big safety hazard! this part on Ford Fusion was recalled a couple years back and this part ihave been fixed by Ford dealerships multiple times. If a part is under recall and fixed why do I have T continue to keep getting the same issue fixed!

- Jacksonville, FL, USA

The first time my power steering went out was when I was turning onto a busy intersection and was almost hit by two cars that were going pretty fast. I was able to drive it to a nearby Ford service center and the fixed three recalls: The throttle body, the powertrain, and power steering. Not even 8 months later, those same three issues went out again. The power steering went out when I was on the highway going 70 mph. I ended up spinning and damaged my front bumper trying to pull over and be safe.

- Dallas, TX, USA

The contact owns a 2012 Ford Fusion. While driving approximately 40 mph, the power steering warning indicator illuminated and the vehicle became difficult to steer. The vehicle was towed to the dealer (oc welch Ford Lincoln, 4920 independence blvd, hardeeville, SC 29927) where the contact was advised that she would have to pay to have the vehicle repaired. The manufacturer opened a case and advised the contact to call her local dealer. The approximate failure mileage was 168,000.

- Hilton Head, SC, USA

Power steering went out. I bought the car from a used dealership and was never informed about the recall. When I brought the car into a dealership there informed me to call Ford, when I did my car was at 151,000 miles. Ford is refusing to fix the problem. I purchased the car with 101,000 miles on it. Ford is not very good at informing there customers about recalls

- Los Molinos, CA, USA

The "power steering assist fault" warning flashing on 2012 Ford Fusion upon turning on vehicle, experienced a power steering failure and steering wheel was extremely tough to turn.

- Moreno Valley, CA, USA

After my wife stopping to fill up the gas tank, she started the car again to find out that the power steering failure message appeared on the dash. She couldn't move the steering wheel, luckily there was a parking spot right in front of her. She was able to get it towed to a Ford facility, she had to get a rental car and wait 3 days before Ford could look at it. After they looked at it they said the part that broke was part of a recall (15S18) that was fixed a year previously and that it broke again. She was told the part would have to be replaced again but it would cost $1613, not covered under the recall. After she told me this I contacted Ford customer service, they said they would look into it. A couple of days later they said they could not replace it again under the recall. I had to fork over $1613 to repair the recalled part. Seriously this is a safety issue, the recalled part didn't do what it was supposed to do. If my wife was driving during the steering lockup instead of at a gas station serious problems could have occurred, like a major accident. I'm not the only one who has had this problem, I've read about more people having the same issue about the recalled part. NHTSA needs to force Ford to have another recall on 15S18, before a serious accident or fatality happens.

- Mount Airy, MD, USA