CarComplaints.com Notes: Power steering problems started rearing their ugly head in the 2010 Fusion, so you'd think Ford had plenty of time to make sure those problems didn't creep into the 2012. But here we are.
And much like the power steering, we’re still seeing the same throttle body failures that started in 2010 continue in 2012.
10.0
really awful
Crashes / Fires:
44 / 2
Injuries / Deaths:
13 / 1
Average Mileage:
71,102 miles
About These NHTSA Complaints:
This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Takata recall. The contact owns a 2012 Ford Fusion. While driving 15 mph, the steering wheel seized while attempting to park. When the contact returned to the vehicle, the steering wheel was locked and the power steering assist indicator illuminated. The contact called classic Ford Lincoln of columbia (177 greystone blvd, columbia, SC 29210, (803) 779-3673), but no assistance was provided. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The contact stated that the vehicle was included in NHTSA campaign number: 17V042000 (air bags). The failure mileage was 162,000.
Was backing out of the driveway and could not turn the wheel at all. Noticed the warning light saying to service power steering now. I had just parked 2 hours earlier and the car was fine.
Takata recall I received notice in August 2018 about a recall on my vehicle, and have since contacted Ford dealerships several times to have my airbag replaced, to ensure the safety of myself and my passengers. I have been informed that there is too high of a demand for these airbags, and that Ford does not have any replacements (according to the dealership in bayshore, NY). They have since ignored my recurrent calls and requests for updates, and simply attempt to "pass the baton" and relay responsibilities to other departments. I sent a letter to Ford corporate in Michigan on November 25th (please see attachment) and have still not heard back. I do not feel safe driving in a vehicle that may explode with shrapnel in the event of an accident, and I do not appreciate being ignored and lack of diligence being shown. It is Ford's responsibility to assure my safety and issue a replacement vehicle until they are able to supply customers with the replacement needed. I hope that action will be taken to rectify this situation sooner than later.
The car was park got in the car to go home and the steering wheel is lock and don't want to move...dash board tell me steering wheel assist fault service soon. I just purchase this car 8 months ago...please help...thank you
- Cleveland, OH, USA
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The contact owns a 2012 Ford Fusion. While driving approximately 45 mph, the power steering seized without warning. The contact stated that the steering vibrated abnormally and the steering wheel became difficult to turn. The vehicle was taken to lance cunningham Ford (located at 4101 East clinton highway, knoxville, tn 37912, (866) 591-3943) where it was diagnosed that the electronic steering gears needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was unknown.
The contact owns a 2012 Ford Fusion. After the front driver side tire was changed, the contact attempted to restart the vehicle and the steering wheel seized. The contact had to use excessive force to steer the vehicle home. The "power steering service now" and "advancetrak" appeared on the instrument panel. The contact took the vehicle to a local mechanic and they unplugged the battery to restart the electrical system; however, the failure recurred. The contact called seeley Ford of kalamazoo (3820 stadium dr, kalamazoo, mi 49008, (269) 375-3820), but the vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The failure mileage was 76,000., ,..
Was driving girlfriend to doctor and fix power steering light came on we made it to the appointment and I parked my car and turned it off... on returning to my car to leave I tried to pull out parking spot but steering wheel is very hard to turn and is unsafe to drive...
Recall was issued in 2015 with 2 possible actions: If car had captured a dtc for power steering, replace power steering components on car, or if no dtc was captured, update programming. The latter was performed on 9/9/2015. Warranty was extended to 10 yrs/150K miles. The vehicle had 99,419 miles at time. At approximately 160K miles (Oct 2018), the car started having incidents where the power steering would not function. Stopping and restarting the engine seemed to get it to function again for a time. Fearing safety while driving, took it to a certified mechanic. They found the recall, referred us to Ford dealer. Ford dealer said we were out of warranty, so cost for repairs would be ours to shoulder. They did re-apply programming updates. The issue continued. We escalated to Ford customer service with a call on 11/8 with same response. Requested to speak to a manager. On 11/9 we talked and their response was same. Still unsatisfied, I requested someone to escalate conversation. They provided name and address of customer relationship manager. A letter with accompanying documentation has been sent (attached to this complaint). Have repaired the vehicle at our own cost in mean time.
For no reason I got two warnings when driving stabilize and power steering. At the time my mom was driving. She couldn't turn as we were turning a corner and ended up in a ditch! from what I see this is a problem with a lot of other Ford Fusion! and this isn't recalled" theses shouldn't be going out already" my vehicle has 60K miles! we could have died!
The contact owns a 2012 Ford Fusion. While driving, the check engine indicator illuminated and the power steering ability was reduced. The vehicle was pulled over to the side of the road. The vehicle was driven to an independent mechanic who diagnosed that the rack and pinion was sensing over effort and shutting down the power steering. The vehicle was taken to the dealer (al packer's white marsh Ford, 9801 pulaski hwy, middle river, md 21220, (443) 777-5000) and they reprogrammed the power steering module, although they recommended it be replaced. The failure mileage was 94,983.
The contact owns a 2012 Ford Fusion. While driving 30 mph, the steering wheel seized and the power steering warning indicator illuminated. The vehicle was taken to an independent mechanic where the contact was informed that the VIN was not included in NHTSA campaign number: 15V340000 (steering) that was related to the failure. The vehicle was not repaired. The vehicle was not taken to a dealer for diagnostic testing or repairs. The manufacturer was made aware of the failure. The failure mileage was approximately 55,000.
Drove vehicle 15 miles to destination and then another 15 miles back home without incident. Parked and fully turned vehicle off and went inside the house. Returned to the vehicle 6 minutes later and upon inserting key and starting vehicle got the message power steering assist fault and the steering wheel was near impossible to turn. Returned to the house to google the error and to my surprise found that this was a common issue for this make, model and year and had resulted in a large recall. Unfortunately, this VIN# was not included in this recall. I am hoping someone can provide an explanation as to why it is not included as this is certainly a safety issue. What happens when the driver is turning left against traffic and the steering goes out? or a child or pedestrian is injured (or worse) as a result of the steering locking up. Clearly there is manufacturer liability here.
I started my car, backed out of the driveway and my steering wheel wouldnt turn. An alert popped up on the dash saying "power steering assist fault" and I could not turn the steering wheel at all. I restarted thr car, all seemed fine. As I was driving, down the street towards the stop sign, it happened again.
Driving on the highway during a turn in the road the power steering stopped working. A check power steering light flashed on the dash, I was unable to turn the wheel and was forced into the ditch. I had my boyfriend come get me and drive the car home he said the steering was 4X harder to turn than a manual steering rack. I looked up the issue online and it came back to 385,000 11-12 Fusion being recalled because of the exact same issue. I called Ford and they claimed this vehicle is not eligible and the cost to fix it would be between 2500-3200 dollars. If this had happened on a busier road multiple people could have been injured and for is negligent to hold responsibility.
One month ago, I got a "power steering assist fault" when I started the car. Restarting the car made it go away, but it would come back within a day. The car also started pulling like it was way out of alignment. So on day 3 of this, I took it to the dealership where they replaced the steering gear. One month later, my car is again pulling like it's out of alignment (or maybe I'm fighting the power steering). This time, there is also now a squeaking noise when I turn the wheel. My concern is that I will lose steering control of the vehicle while driving. After review, this appears to be a common issue that's coming up with the 2012 Ford Fusion so I wanted to report that I am also experiencing power steering issues with this car.
The contact owns a 2012 Ford Fusion. While driving various speeds, the steering wheel seized. The vehicle was taken to brighton Ford (190 w bromley ln, brighton, co 80601, (303) 800-3235) where the rack and pinion and steering gear were replaced three times, but the remedy failed to repair the vehicle. The contact called the manufacturer, but was unable to speak with a representative. The VIN was not available. The failure mileage was approximately 104,000.
The contact owns a 2012 Ford Fusion. While driving approximately 60 mph, the steering wheel seized and the vehicle decelerated and stalled. Also, the front passenger side wheel detached from the vehicle, and the power steering and traction control warning indicators illuminated. The vehicle was towed to bob thomas Ford West (5321 Illinois road, fort wayne, Indiana 46804, (260) 436-3673) where it was diagnosed that the steering gear assembly was faulty and needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failures and provided the contact with case number: 16451951. The failure mileage was approximately 96,000.
The contact owns a 2012 Ford Fusion. While driving 55 mph, the steering wheel seized. The contact mentioned that the steering wheel became difficult to steer and the power steering assist fault warning indicator illuminated. The vehicle was not taken to a local dealer or independent mechanic for diagnostic testing or repairs. The manufacturer was not made aware of the failure. The failure mileage was 77,000.
A D V E R T I S E M E N T S
- Columbia, SC, USA