I went out parked the car. Came back to car pulled off and steering wheel was locked

- Oxon Hill, MD, USA

The contact owns a 2012 Ford Fusion. The contact received notification of NHTSA campaign number: 15V340000 (steering). The contact called holman Ford maple shade at 888-722-6721 (located at 571 NJ-38, maple shade township, NJ 08052) and was informed that the parts were not available. The manufacturer was made aware of the issue and was not able to confirm when the parts were to become available. The contact had not experienced a failure. Parts distribution disconnect.

- Marlton, NJ, USA

Power steering assist fault came up last night out of nowhere when I went to drive home at night in the rain. I was stationary when it came on and its happened once before but I turned my car off then back on and it went back to normal. This time I tried the same thing but it never cleared itself and I'm currently driving it with no power steering because I needed to go to work. Very dangerous and a major inconvenience.

- Weymouth, MA, USA

I was backing out of my garage and as I tried to turn the steering wheel to follow the curved driveway, it was impossible to turn it resulting in me backing into the yard and barely missing a tree before I could get the vehicle stopped. If I had been travelling on the highway when the failure occurred, it would surely have resulted in a horrible accident. For the power steering to suddenly fail while driving in traffic is a serious safety issue and Ford should recall these vehicles immediately!

- Winchester, TN, USA

Was driving around 35 mph and heard a clunk. A few seconds later and another clunk. Then heard a grinding noise and the loss of traction light came on, so I put my foot on the brake, at which point it became clear that the grinding noise was from ABS engaging. Slowed down to under 25, and it stopped these issues. Sped up to above 30, and the problems reoccurred. As these things happened, it became harder to steer. Car system was malfunctioning in some way to think I was losing traction and that ABS need to be engaged. There was no reason for any of this as I was traveling straight on a dry (sunny, no rain), straight road. Eventually the service advancetrac light came on as well. Was able to find a place to pull over by keeping the car under 25 mph (any speed above that seemed to re-engage the issue). Even at low speeds, loss of traction light and service advancetrac indicator remained on. This issue is dangerous as it makes the car harder to steer and control. I was lucky to be on a straight road with no other traffic.

- Paducah, KY, USA

Power steering failed at start up, vehicle display stated power assist fault put in reverse. Attempted to back vehicle out of parking spot but the vehicle direction could not be controlled. Immediate remedy was to restart the vehicle to reset. We took the vehicle to dealership for service asap following the incident

- Fort Worth, TX, USA

Service power steering now there is no power steering at all and the vehicle only has 38,388 miles on it. The dealership wants $1,700 to replace it. I could have been injured severely it there was other vehicles in the area. It went out unexpectedly when I was turning at an intersection. That scenario definitely caught me off guard. I hit the curb slightly and messed up my front bumper because of it. Luckily I had enough strength to turn the wheel and not going over the curb off the road itself. When my power steering went out. It did a little jerk motion to the right right before it completely failed. I feel this is a major safety issue and I should get a complimentary power steering rack and pinion replacement because of this issue. There was a recall for a lot of models, but I am yet to receive one and I keep checking my VIN periodically. For a person with a lack of strength, senior citizen or younger teen, this could be a major safety issue. Please help me regarding this issue. You can contact me at (xxxxx) please contact me for questions or concerns. Thank you for taking this complaint into consideration. Parts of this document have been redacted to protect personally identifiable information pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6)

- Ypsilanti, MI, USA

I got a message on my dash that say, " service power steering now- advancetrac." This occurred has I was on my way home from creve coeur mo to ofallon mo, so the car was in motion. My steering wheel stiffened very tightly; I was not able to turn very well. This is all the information I have as I am still investigating the problem.

- Ofallon, MO, USA

Power steering assist loss while driving. I was in drive at stop sign in the city and when I went to take off at about 25mph, the power steering light indicator came on and flashed service power steering now, and in that moment the steering of the wheel became extremely hard to control.

- Bakersfield, CA, USA

While driving a warning message came on the screen ( service power steering now ) I pulled over and turn the car off. When I attempted to continue to dprive the steering wheel was hard to turn. I put the car in park and called aaap for a tow.

- Catonsville, MD, USA

Have a 2012 Fusion sel, having service power steering, as well as service advance trac issue. I noticed there is a recall on this upon checking my VIN it says my vehicle does not have the recall just curious why this is when I'm having the same issue as so many others, does not seem fair they got there's fixed, but I'm expected to pay.

- Midway, KY, USA

The contact owns a 2012 Ford Fusion. The contact stated while driving 30 mph, she heard an abnormal noise and the steering and traction control warning indicators illuminated. The vehicle was not taken to a dealer to be diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 127,000.

- Macon, MS, USA

The contact owns a 2012 Ford Fusion. The contact stated that that the vehicle started, but the steering wheel was unable to move. The vehicle was taken to an independent mechanic where the contact was informed that a new rack and pinion or steering column was needed or the computer would need to be reprogrammed. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was 138,000. Consumer stated vehicle was repaired by having new steering column installed. Updated 01/30/19

- Midlothain, VA, USA

The contact owns a 2012 Ford Fusion. The contact stated that while driving at 40 mph, without warning the power steering failed. The contact stated that the service power steering light illuminated after the failure. The vehicle was not taken to be diagnosed nor repaired. The vehicle was not included in NHTSA campaign number: 15V340000 (steering). The manufacturer was contacted and notified of the failure. The approximate failure mileage was 89,700.

- Davy, WV, USA

We have had this steering problem three times already. When driving the service power steering light comes on and the advanc trak. Driving normal speed and on a normal smooth road. The power steering works after this until you turn the engine off and back on. We have taken the vehicle to the Ford dealership each time this happened and one of those times they have re-programmed the power steering under a recall and the problem is still happening and just happened again today. We have 115,000 miles on the vehicle now.

- Kernersville, NC, USA

Electronic power steering failure. Gene latta Ford hanover, pa. Said Ford will not fix because it has more than 150 K miles on the vehicle.

- Hanover, PA, USA

In 2015, there was a recall for 2011-2012 certain types of Ford Fusion. This is the second time the "service power train" warning has come on while I was driving. When this happens, I have no time to pull over. I have been fortunate to have never experienced this while on the highway. The first time this happened, I almost rolled into a ditch as there is no time to actually service the car because the wheel locks up immediately. On Sunday, October 28, my car had the same issue. The car dealership says they cannot cover my car because my vehicle is exempt from this recall. They claim that they would like to help, but corporate will not let them. I waited for 4 days to hear, sorry, your VIN number excludes you from the recall. What makes my 2012 Ford Fusion so different from the other 2012 Ford Fusion that have experienced the very same issue with the power steering gear?

- Merrillville, IN, USA

I have had two instances where my power steering went out while I was driving. One the warning comes on, you have no time to 'service' the power steering. You immediately lose the ability to steer. The first time this happened, I almost drove into a ditch. Luckily, my dad towed it to a local mechanic, and he was able to reset the error code. Well, it happened again on Sunday. I was driving, the warning to 'service power steering' popped on and I lost control again. I was lucky that again I was not on an express way, or going over 30mph. While doing my research online, I see that there are others who have had this problem.

- Merrillville, IN, USA

My power steering has a defect in it. I had it fixed back in Dec of 2016 and now its doing the same thing as before. Stiffiness in turning and message across dashboard. This is the second tome this has happen and almost caused me to wreck. What do I need to do because its asking to get serviceds soon and screen

- Mobile, AL, USA

The contact owns a 2012 Ford Fusion. While driving 30-35 mph, the power steering failed and the vehicle became very difficult to maneuver. Shults Ford of harmarville (located at 1300 gulf lab rd, pittsburgh, pa 15238, (412) 828-2300) was contacted, but the vehicle was not diagnosed or repaired. The vehicle was not included in NHTSA campaign number: 15V340000 (steering). The manufacturer was notified of the failure. The approximate failure mileage was 45,000.

- Verona, PA, USA