The contact owns a 2012 Ford Fusion. The contact stated that the steering wheel failed to turn and the power steering fault indicator illuminated. The contact called sames motor company (6001 san dario ave, Laredo, tx 78041) to notify them of the failure. The vehicle was not diagnosed or repaired. The manufacturer was contacted and did not assist. The failure mileage was 60,000.

- Laredo, TX, USA

When I purchased my vehicle it had no recalls that I was aware because I was told a vehicle can't be sold with a recall. I began having problems with the power steering and the steering when it rains had to pull over because the car started to tail spin I was very scared the vehicle began to fish tail and because of the power steering problem had minimal control.this is a very expensive repair which should not be pasted on to there customers.I was told by Ford they can't help me.I am the new owner so Ford should fix my problems with this car.it is a safety

- Indian Head, MD, USA

Power steering suddenly stopped working. It started when the car was turned on and would say "power steering fault" and if I restarted the car it would go away. It would work on and off. It eventually stopped working altogether.

- Suffolk, VA, USA

Ford 2012 Fusion sel power steering control module failure: After receiving Ford recall notice 15S18 regarding the power steering control module, I returned my car to the local Ford dealership on 08/06/15 to have the recall complied with. After completion of the recall, the service receipt noted no replacement parts were installed, only a "reprogram of the power steering control module". now in June 2019, the car has displayed a "power steering assist" fault on the instrument cluster 4 times within the last 6 days. The fault code did extinguish after turning the ignition to "off" and restarting the car. This happened twice when the car was cold after sitting and backing up from a parking space, once after the car was driven, but after startup and engaging "drive", and again hot when backing out of a parking spot. Today I drove the subject car to the local dealership and discussed my options for repair with the Ford service manager. He explained that the probability of the power steering control module was pretty high and the faults would continually get worse (more often?) with time. He explained that once the recall was complied with, Ford considers the recall closed and any repairs/ faults after the recall at that time were the responsibility of the customer at the estimated cost of $2,220. The service manager offered a diagnostic check for $119. I decided not to have the diagnostic service performed believing that the service manager's opinion of the faulty power steering control module and my experience were enough to conclude a faulty power steering control module. It seems that the faulty module, especially because it was never replaced at the time the recall was complied with, should be the full responsibility of Ford. The part is bad! it just didn't test bad at the earlier date. It still proved bad/ faulty.

- Senoia, GA, USA

The contact owns a 2012 Ford Fusion. While driving 35 mph, the steering wheel became difficult to turn to the right and the traction control warning indicator illuminated. The vehicle stalled in the middle of the road. The vehicle was restarted and was towed to walterboro Ford (located at 902 bells hwy, walterboro, SC 29488, (843) 549-5581) to be diagnosed. The results were unknown at this time. Upon investigation, the contact associated the failure with NHTSA campaign number: 15V340000 (steering). The manufacturer was notified. The failure mileage was 215,000.

- Walterboro, SC, USA

Steering locked up while driving, took into dealership said it was the control arms 2 weeks later same thing happened, steering locked

- New Glarus, WI, USA

My wife was driving this vehicle turning a curb. The power steering failed causing my wife to hit the curb causing significant suspension and body damage to my vehicle. There is a recall on the 2012 Ford Fusion for this matter but Ford claims that my VIN# is not included. Please investigate because someone could lose their life in the next incident.

- Pinson, AL, USA

There was a recall for the power steering assist and it was Y taken in for service last year and today the power steering assist came on twice and I lost all power steering while driving the vehicle thank goodness I want going to fast and was able to pull the vehicle over and shut it off and back on and it was working again. This had happened a few months ago as well.

- Rogers, AR, USA

The contact owns a 2012 Ford Fusion. While driving various speeds, the steering wheel became difficult to turn and the traction control warning indicator illuminated. The vehicle was taken to prince Ford of douglas (109 westgreen rd, douglas, ga 31533, (912) 384-2600) where it was diagnosed that the power steering needed to be replaced. The vehicle was not repaired. The manufacturer was not contacted. The failure mileage was unknown.

- Douglas, GA, USA

Electric power assist steering seized up and almost impossible to turn when at a stop, harder to turn than manual steering. There is a recall for this: Ford # 15S18, NHTSA # 15V340000 but upon contacting local dealership and Ford they say my vehicle is not in that recall, unsure of how it isn't because it is in the date period and manufactured at hermosillo, Mexico.

- Farmington, MO, USA

The contact owns a 2012 Ford Fusion. While the contact was adding air to one of the tires on the vehicle, the "service power steering now" and "service advancetrac" messages appeared on the instrument panel. Also, the steering ability became difficult while driving to the contact's residence. The vehicle was not diagnosed or repaired. The dealer was not contacted. The manufacturer was notified of the failure. The approximate failure mileage was 117,000.

- Houston, TX, USA

I was driving out of a gas station after filling my tires and as I was driving the power steering went out on the car and error messages came up on the dash. " service power steering now" then another one after that " advanctrac (forgot the rest). I took it to two car repair places and it says its a recall. I looked up the recall and it was exactly the same thing that was happening. I then called Ford main number and found out that my car was made in the same factory as the other cars being recalled but becasue mine was outside of the recall dates they can't do anything about it. My friend who works at a dealership ran a diagnostic scan and the alignment sensor in the steering column us running an error. I can't afford the cost of this fix. When what is happening is what's in the power steering recall.

- Rock Hill, SC, USA

Steering went out Ford put in new steering that went out 2 days later Ford said it was not a recall issue now I have to bring car back Monday 6/10/2019 I did research and found out there could be thermal issues that Ford is hiding with heat shields said when the car flashes steering problem it went out about 15 min later I was parked at store and started car no steering drove 100 ft to auto shop they reinstated and told be to bring to Ford for possible recall

- Oakdale, MN, USA

Note: Mileage on vehicle approximately 106,000 miles. Car regularly serviced and well maintained. Went to the store in the vehicle. Upon getting back in the vehicle it did not want to turn on. After a while the vehicle did turn on and as I was putting the vehicle in reverse while in the parking lot, and a bunch of error malfunction messages/codes appeared on the dash upon driving. The steering wheel became hard to/ would not turn upon driving. I was able to move the vehicle out of harms way. This is a major safety issue and could quite possibly harm/kill lives. This vehicle has has no service issues and I had no warning.

- Katy, TX, USA

The contact owns a 2012 Ford Fusion. While driving approximately 70 mph, the steering wheel seized without warning. The contact restarted the vehicle, but there was no power steering ability. The vehicle was not repaired. The contact called plaza Ford (1701 belair rd, bel air, md 21014, (410) 838-3100) and was informed that the vehicle was previously repaired in 2015 per NHTSA campaign number: 15V340000 (steering). The manufacturer was not notified of the failure. The approximate failure mileage was 125,000.

- Abingdon, MD, USA

Power steering makes a scraping noise when you turn the steering wheel. Sometimes it gets harder to turn and there are noises associated with it. It has happened to me while stationary and while driving when turning. I am afraid that power steering will fail on that car leaving me on the side of the road or even put me at risk for an accident.

- Philadelphia, PA, USA

Hit a deer and the air bag did not deploy. Moving at 45 mph sometimes on start up steering assist doesn't come on - parked today (05.29.19) advancetrac light came on and the car is making growling type noises.- driving parking lots and streets

- Cumming, GA, USA

The "service advancetrac" and "service power steering" warnings showed up while driving down the interstate but was able to maintain control. After turning off the car and turning it back on, the power steering warning changed to "service power steering now" and there was total loss of steering control. The car was taken to a Ford dealer and serviced under the recall 15V340000. Two weeks later, while driving down the same interstate highway, the two service warnings showed up again. Like the first time, after turning the car off and on, there was total loss of steering control. The car was taken back to the dealer for servicing but this time the car's computer apparently produced codes outside of the realm of the recall while still affecting the same system. The repair cost for the second visit was about $1,500. Car mileage is only 95000.

- Egg Harbor Township, NJ, USA

When I started my 2012 Ford Fusion as normal, the power steering didn't work and the warning lights "service advancetrac" and "service power steering now" appeared on my dash board. I have had the recall work done previously but apparently the problem was not properly addressed as I have the same issue occurring. Is there any recourse for owners of this vehicle other than paying ridiculous money to repair it myself, even though this is clearly a manufacturing error"!"

- Newark, NY, USA

The power steering assist error message displayed upon starting my car. The next day the service advancetrac error message also appeared. I did not have any prior issues with the power steering. The Ford dealership stated that my particular car was nor under recall, since I have a 3.5L motor. The advises me that a new epas gear was needed and the repair was estimated to be about $2000.

- Cantonment, FL, USA