The contact owns a 2012 Ford Fusion. The contact stated that the steering wheel seized while driving. Also, the electric power steering warning indicator illuminated and "see dealer immediately" was displayed. The contact called an unknown dealer to schedule an appointment. The vehicle was not taken to a dealer or independent mechanic for diagnostic testing. The contact stated that the VIN was not included in NHTSA campaign number: 15V340000 (steering) even though the failure was identical. The manufacturer was not made aware of the failure. The failure mileage was approximately 41,000.

- Orlando, FL, USA

The contact owns a 2012 Ford Fusion. The contact stated that the steering wheel failed without warning and the check engine warning indicator illuminated. The contact drove over a curb to avoid a crash. The vehicle was taken to an unknown dealer where it was diagnosed that the power steering sensor failed. The manufacturer stated that the VIN was not included in NHTSA campaign number: 15V340000 (steering). The manufacturer provided case number: 25174216. The vehicle was not repaired. The approximate failure mileage was 79,000.

- Massillon, OH, USA

Started vehicle and went to pull away from curb and there was no power steering and then noticed steering light was on in the dash lights. Vehicle was shut off until the next day, went to assess problem and when vehicle was started the light was off and power steering was back working properly.

- Port Byron, NY, USA

The contact owns a 2012 Ford Fusion. While operating the vehicle, the steering wheel seized for approximately two minutes and the power assist fault warning indicator illuminated. Tuttle-click Ford Lincoln (43 auto center dr, suite a, irvine, ca 92618, (949) 472-5200) was contacted and stated that the VIN was not included in a recall. The vehicle was not diagnosed or repaired. The failure recurred multiple times intermittently. The contact referenced NHTSA campaign number: 15V340000(steering). The manufacturer was made aware of the failure and informed the contact that the vehicle needed to be taken back to the dealer. The failure mileage was approximately 74,400.

- San Juan Capistrano, CA, USA

While driving down the highway suddenly the vehicle lost all power steering resulting in me to pull over.

- Nauvoo, AL, USA

My cars power steering has completely ceased up. I bought it used just over a year ago in July 2018. The light has come on for service along with the traction control light. My car has roughly 170,000 miles, maybe a little less. In looking up this issue, there is a disturbing amt of people with the exact issue who have actually had accidents because of this. Luckily I have not but my car is now worthless as there is no way I'll be able to afford the repairs yet I still have to pay for the loan. My car was in motion when this happened however my boyfriend was driving on the highway, roughly at 70mph, and was able to continue driving. I dont have the muscle to do this, nor am I taking the risk. I also know my VIN is not covered under the recall but Ford should know by now that there is obviously something going on with other cars not covered by the recall. This problem needs to be resolved! someone is going to get killed if they havent already. It's not right to just ignore this issue. Something needs to be done.

- Onalaska, WI, USA

The electric steering failed as described in a recall for other 2012 Ford Fusion, but not my own.

- Winnemucca, NV, USA

The contact owns a 2012 Ford Fusion. While driving approximately 65 mph on the highway, the power steering suddenly failed. The contact exited the highway and parked at a nearby fuel station. When the contact turned off and restarted the vehicle, the power steering continued to fail. The vehicle was not diagnosed or repaired. The contact stated that the failure was the same as the one listed in NHTSA campaign number: 15V340000 (steering); however, the VIN was not included. The manufacturer was not made aware of the failure. The approximate failure mileage was 180,000.

- Longview, TX, USA

The contact owns a 2012 Ford Fusion. While driving at a moderate rate of speed, the power steering seized and the power assist warning indicator illuminated. The contact discovered NHTSA campaign number: 15V340000 (steering), but the manufacturer stated that the VIN was not included in the recall. The vehicle was not diagnosed or repaired. The dealer was not contacted. The failure mileage was 156,000.

- Suwanee, GA, USA

November 18, 2019 approximately 6:30 P.M. central time I was driving my 2012 Ford Fusion which I have owned less than a month, on a dark, city street at approximately 20 miles an hour while looking for a business. Suddenly, the electric assist steering went out and the car became difficult to steer. A warning light was lilluminated on the dashboard advising of electric power steering fault. As I was shuttling children from an after school event home, I did not have time to stop the car and read the owner's manual for the fault light. I proceeded home using manual steering. Once at home, I read the owner's manual and shut down the car and restarted and the fault cleared. Research showed that there were safety recalls issued for the steering 15 S18 and 15 N01. I took the vehicle into bob allen Ford dealership in overland park, Kansas where they diagnosed power steering rack failure. They advised approximately $1,500 charge to service. I inquired regarding the safety and customer service recalls and was told the vehicle was not covered due to mileage. I contacted Ford customer service and was also rejected for any assistance. I asked the service manager at bob allen Ford if he would split the cost with me, which he refused. It would appear to me that if this is a known defective part/safety issue, it should be covered regardless of mileage of the Ford car.

- Overland Park, KS, USA

The contact owns a 2012 Ford Fusion. While backing out of the parking lot, the steering lost power and the power steering default indicator illuminated. The failure recurred several times. The vehicle was taken to classic Ford sales (919-934-6500, located at 1698 E booker dairy rd, smithfield, nc 27577) to be diagnosed, but the cause of the failure could not be determined. The technician stated that there was no failure code. The failure recurred and the vehicle was towed back to the same dealer. The manufacturer was not made aware of the failure. The vehicle was not repaired. The failure mileage was approximately 66,000.

- Four Oaks, NC, USA

The contact owns a 2012 Ford Fusion. While driving approximately 60 mph, the speed began to decrease and the power steering suddenly seized. In addition, the power assist warning indicator illuminated. The contact took the vehicle to a certified mechanic who diagnosed that the power steering system's electrical default and power steering module needed to be replaced. The vehicle was repaired. The manufacturer was contacted and stated that the VIN was excluded from NHTSA campaign number: 15V340000 (steering). The dealer was not contacted. The failure mileage was unknown.

- Silver Springs, TX, USA

Power steering failed. Vehicle display service power steering now and service advance track. Manual steering effort required is extrodinary vehicle was previously repaired in 2018 as part of recall 15V340000 vehicle is currently at Ford dealership for diagnosis and hopefully replacement of the same parts that were previously recalled. I'm alerting NHTSA so that you are aware a previously repaired vehicle under the recall campaign has experienced the same issue within one year of repair.

- Lapeer, MI, USA

Driving 60mph on the freeway and information center messaged popped up saying "service advancetrac" and "service power steering". steering became very tight and when trying to adjust in the lane, the car would react erratically and aggressively, making it extremely hard to maintain the lane. Car would "jump" over about a foot when trying to correct the steering wheel to maintain the lane. Slowed down and got off the freeway to which another message popped up saying "service power steering now". no power steering at all, almost impossible to drive over 25 mph without risk or crashing due to steering being extremely tight and resistive to maintaining the lane. Limped the car home about 5 miles, and scheduled an appointment at a local Ford dealership. Talked to an older gentlemen over the phone and said that this happens all the time and that a computer refresh/update is all that is needed. Scheduled appointment as such. Car was serviced and power steering was working just fine for a 5 days before the "service power steering" and "service advancetrac" light came on, and the "service power steering now" code followed within 5 minutes of first code. I understand that there was a previous recall for this exact same issue on the 2010-2012 Ford Fusion, but this Fusion was manufactured just outside the window in may of 2012. I believe that this issue needs to be covered under that recall because its the same reoccurring issues on this year of Fusion.

- Marysville, WA, USA

I was driving on a street leaving a restaurant and went are a right turn and a display message pop up power steering assist default. And my steering wheel locked on

- Monroe, NC, USA

While in motion less than 40 mph, the vehicle lost power steering and became stiff and very hard to turn the steering wheel in either direction. Decided to park the vehicle in a parking lot and have the vehicle towed to the dealership. This has been recalled previously in which the dealership replaced the part with a remanufactured part. However, in the first recall/repair the vehicle did not have any cause of concern other than to address the national recall. Now, the vehicle is not drivable and the dealership does not want to replace the defected part. Instead they want to charge $1,915 for a faulty remanufactured part that has gone out and could have caused severe harm and damage to persons in and around the vehicle. Https://www.NHTSA.gov/vehicle/2012/Ford/Fusion/4%252520dr/fwd#recalls reviewing the National Highway Traffic Safety Administration, there are over 10+ complaints filed within the past 3 weeks for faulty steering. This is an obvious grave concern as there is severe risk in losing control of the vehicle due to poorly designed steering.

- San Antonio, TX, USA

The contact owns a 2012 Ford Fusion. While operating the vehicle, the contact stated that extra strength was needed to turn the steering wheel left or right and the power steering warning indicator illuminated. The vehicle was taken to Ford & Lincoln of smithtown (440 East jericho turnpike, St james, NY 11780, (631) 265-2340) where the contact was informed that the steering wheel module needed to be replaced. The vehicle was not repaired. The manufacturer informed the contact that the VIN was not included in NHTSA campaign number: 15V340000 (steering). The manufacturer provided a case number. The failure mileage was 100,000.

- Mt Sinai, NY, USA

While driving to work 11/4/19 I got a message on the dash saying power steering now and advancetrac when it came time to make a turn at a light after exiting the hwy I had to struggle and pull... I couldn't believe my car lost power just like that. 71K miles no warning before that day of steering problems.

- Garland, TX, USA

Drove that morning to work when I cranked back up to leave power steering assist fault showed up and no power steering

- Wallace, NC, USA

The contact owns a 2012 Ford Fusion. When the vehicle was started, the power steering assist warning indicator illuminated. The contact stated that the steering wheel became difficult to turn. The vehicle was taken to pat millikan Ford (9600 telegraph rd, redford charter twp, mi 48239, (313) 731-6436) to be diagnosed, but a failure code could not be found. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 72,000.

- Livonia, MI, USA