CarComplaints.com Notes: Power steering problems started rearing their ugly head in the 2010 Fusion, so you'd think Ford had plenty of time to make sure those problems didn't creep into the 2012. But here we are.
And much like the power steering, we’re still seeing the same throttle body failures that started in 2010 continue in 2012.
10.0
really awful
Crashes / Fires:
44 / 2
Injuries / Deaths:
13 / 1
Average Mileage:
71,102 miles
About These NHTSA Complaints:
This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
I was driving and my power steering went out I almost lost control it is still out and every part store I go to shows me there is a recall and its hurting me to drive but this is the only transportation I have for me and my kids I called Ford to fix this but they would not and its going to cost me $2,000 to have it repaired the money that I don't have
Power steering assist is lost instantly and steering wheel difficult to move but still possible. Service engine soon light come on but no other indications. After over night the problem is fixed only to return later.
Driving down I35 at 75 mph advance trace came on and lost steering as it took it to the nearest dealer and said rackandpinion need replaced to get system to talk no steering on vechel I see recall on this but dealer says it is not and I must file a complaint on Ford I order to get it fixed with out paying 2600 for repair
The contact owns a 2012 Ford Fusion. While driving 35 mph, the low tire pressure warning indicator illuminated. The contact pulled over into a fuel station and applied air to the front passenger tire. Upon restarting the vehicle, the power steering completely failed without warning, and "service power steering now" appeared on the instrument panel. In addition, the service auto track warning indicator illuminated. The vehicle was towed to village Ford (23535 Michigan ave, dearborn, mi 48124, (313) 565-3900). The dealer diagnosed that the power steering failed and the steering column needed replacement. The contact would be responsible for the repair cost. The manufacturer was notified of the failure and stated that the vehicle was not included in a recall. The contact stated that the failure was linked to NHTSA campaign number: 15V340000 (steering). The vehicle was not repaired. The failure mileage was 170,000.
The contact owns a 2012 Ford Fusion. While driving 45 mph, the steering wheel became difficult to turn and the power steering assist indicator illuminated. The driver was able to drive the vehicle into a parking lot. The vehicle was taken to an independent mechanic where failure codes: C1277 (steering angle) and C1963 (stability control power steering gear) were located. The vehicle was not repaired. The manufacturer provided case number: Cas22322065 and stated that the vehicle was not included in NHTSA campaign number: 15V340000 (steering). The dealer was not contacted. The failure mileage was 39,713.
- Castlerock, WA, USA
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The contact owns a 2012 Ford Fusion. While driving and/or making turns at various speeds, the steering wheel became difficult to turn. In addition, the advancetrac warning indicator and "service power steering now" displayed on the instrument panel. The vehicle was not diagnosed or repaired. The manufacturer and dealer were not contacted. The failure mileage was 240,295.
The contact owns a 2012 Ford Fusion. While driving approximately 25 mph, the "power steering assist fault" message appeared on the message center. The vehicle lost power steering ability. The contact coasted the vehicle to the side of the road. The contact stated that the vehicle was repaired on July 31, 2019 by an independent mechanic regarding the steering. The vehicle was not taken to the dealer for diagnostic testing. The manufacturer was not notified of the failure. The vehicle was not repaired. The approximate failure mileage was 39,500. The VIN was unavailable.
The contact owns a 2012 Ford Fusion. While driving 50 mph, the steering wheel seized and the electronic power steering warning indicator illuminated. The vehicle was taken to pittsville Ford (7155 friendship rd, pittsville, md 21850, (877) 760-5870) where it was diagnosed that the steering gear needed to be replaced. The failure recurred three additional times. The manufacturer was notified of the failure and provided case number: Cas22237575. The contact was informed that the warranties had expired. The failure mileage was approximately 135,000.
The contact owns a 2012 Ford Fusion. While the contact's son was driving the vehicle, the power steering warning indicator illuminated. He was able to drive the vehicle home without power steering ability. The contact drove the vehicle to an independent mechanic who diagnosed that the power steering failed. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact that the vehicle was not included in NHTSA campaign number: 15V340000 (steering). The dealer was not contacted. The failure mileage was 105,000.
The contact owns a 2012 Ford Fusion. While driving at low or high speeds, the steering wheel seized and became difficult to turn. Also, the power steering assist warning indicator illuminated. The contact was able to coast the vehicle to the side of the road and powered off the engine. The vehicle was restarted and was able to drive normally. The contact stated that she was able to drive the vehicle home without power steering ability. The failure recurred four times. The contact called russ milne Ford (24777 hall rd, macomb, mi 48042, (888) 875-0668) and scheduled an appointment for diagnostic testing. The vehicle was not taken to a dealer and was not diagnosed or repaired. The manufacturer was notified of the failure and did not assist. The approximate failure mileage was 160,000.
The contact owns a 2012 Ford Fusion. While driving, the steering wheel seized and became difficult to turn. Also, the traction control warning indicator illuminated. The contact coasted the vehicle over to the side of the road and powered off the engine. The vehicle was restarted, but the failure recurred. The contact drove home without power steering ability. The contact called Ford of monroeville (3696 william penn hwy, monroeville, pa 15146, (412) 856-0600) and scheduled a diagnostic appointment. The vehicle was not taken to a dealer and was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 100,000. The consumer stated the vehicle was repaired at the owner's cost and wants to be reimbursed for the repairs.
The contact owns a 2012 Ford Focus. While driving 5 mph, the vehicle lost power steering ability and the power steering warning indicator illuminated. The contact restarted the vehicle and the failure recurred. The contact notified the manufacturer of the failure and was referred to NHTSA. The vehicle was not diagnosed or repaired. The dealer was not contacted. The failure mileage was 75,000.
The contact owns a 2012 Ford Fusion. The contact stated that the power steering was faulty and the steering wheel could not be turned. The vehicle had to be left at the scene of the failure. Also, 'service power steering' appeared on the instrument panel. The contact called an independent mechanic who stated that the vehicle's warranty was expired. The manufacturer was made aware of the failure. The dealer was not contacted. The vehicle was not diagnosed or repaired. The failure mileage was 151,000. The VIN was invalid.
The contact owns a 2012 Ford Fusion. While driving approximately 40 mph, the power steering failed without warning. The contact stated that it was difficult to maneuver the vehicle. The vehicle was not diagnosed or repaired. The local dealer was not contacted. The manufacturer was informed of the failure. The vehicle was not included in NHTSA campaign number: 15V340000 (steering). The approximate failure mileage was 92,708.
'takata recall' I was driving on a city street approx. 40mph when all of the sudden lights and sounds on dash board went off stating service power steering and service advance auto trac after pulling over turning the car off then back on you no longer could steer or drive the car.
The contact owns a 2012 Ford Fusion. While driving at an unknown speed, the steering lost power and the service power steering indicator illuminated. The vehicle was taken to autonation Ford frisco (972-763-5523, located at 6850 hwy 121, frisco, tx 75034) and was informed that there was no recall. The vehicle was taken to an independent mechanic who diagnosed it and reset an unknown code; however, the failure recurred. The vehicle was taken back to the same independent mechanic, but was not repaired. The manufacturer was made aware of the failure and stated that there was no recall. The failure mileage was approximately 100,800.
The contact owns a 2012 Ford Fusion. The contact stated that the power steering stopped functioning when the air pressure in the tires was low. In addition, the power steering became difficult to turn and the tire pressure warning indicator illuminated. Crain Ford of jacksonville (1800 school dr, jacksonville, ar 72076, (501) 436-4950) was informed of the failure. The vehicle was not diagnosed or repaired. The manufacturer was contacted and did not assist. The failure mileage was 115,000.
The contact owns a 2012 Ford Fusion. While the contact's daughter was driving in reverse, the steering wheel became difficult to turn. An unknown message displayed on the instrument panel regarding the power steering. The vehicle was not able to be driven. The contact associated the failure with NHTSA campaign number: 15V340000 (steering). The contact called sarasota Ford (located at 707 S Washington blvd, sarasota, fl 34236, (888) 349-4989) and notified them of the failure. The vehicle was not diagnosed or repaired. The manufacturer was not notified. The failure mileage was 160,000.
Power steering assist message appeared on display. Checked manual. Said to turn off and restart. Did that and it disappeared. It continue to happen more frequently. Took it to Ford dealer. Yes there was a recall on the power steering control module. (15S18). This recall is only good for 10 years or 150,000 miles. My vehicle has 152,000 miles. Said I did not qualify for recall. Called Ford customer service and was told there was a program (15N01) update and dealer would need to submit approval request. Did these steps and dealer said it was denied so to fix problem I will need to assume the cost myself.
A D V E R T I S E M E N T S
- Seneca, SC, USA