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CarComplaints.com Notes: Power steering problems started rearing their ugly head in the 2010 Fusion, so you'd think Ford had plenty of time to make sure those problems didn't creep into the 2012. But here we are.

The Electronic Power Assist Steering (EPAS) is a mess. It fails at an alarming rate. Don’t believe us? Take a look at NHTSA’s data on the subject.

And much like the power steering, we’re still seeing the same throttle body failures that started in 2010 continue in 2012.

10.0

really awful
Crashes / Fires:
36 / 0
Injuries / Deaths:
35 / 0
Average Mileage:
19,750 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2012 Ford Fusion seat belts / air bags problems

seat belts / air bags problem

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2012 Ford Fusion Owner Comments (Page 8 of 21)

« Read the previous 20 complaints

problem #262

Mar 072017

Fusion

  • 34,250 miles

A D V E R T I S E M E N T S

Takata recall Ford has send a recall on March 2017 and as of today, October 29th 2018 has not yet provided replacement of the defected airbag. Furthermore is refusing to address a dashboard light of the passenger airbag, saying that it is not related to the recall.

- Encinitas, CA, USA

problem #261

Mar 012017

Fusion

  • miles
Takata recall has not been in a timely manner. My first notice was back in March 2017. Get the run around from the dealership every time I call them and also received notices in the mail about the recall. That is my only car I own told the dealership that so he said keep calling to see if the part is in nothing yet has been done.

- Citrus Heights, CA, USA

problem #260

Oct 292018

Fusion

  • 52,085 miles
Takata recall. I have received several recall notices in mail. I contact dealer, but they just blow me off and tell me they will call me when ready. It's been over a year.

- Amarillo, TX, USA

problem #259

Mar 012017

Fusion

  • miles

A D V E R T I S E M E N T S

Takata recall - I received a recall notice on this vehicle due to the airbags in March of 2017. When I took the vehicle in, they told me that there were no recall parts available and they did not know if they ever would be available. Thus I'm still driving the car with defective airbags.

- Lincoln, NE, USA

problem #258

Jul 232018

Fusion

  • miles
I scheduled for my recall repair to be done, which was supposed to be free..I was forced to pay 140 for a full diagnosistcs, which I never requested I simply informed the dealership I only wanted the recall repair work done to my car.. which never was repaired for my recall they charged me 140 for a diagnostic and told me that my recall item wasn't available below I will provide you with the appointment information as well as my personal email statement regarding the fraudulent fee of 140 for diagnostic

- Houston, TX, USA

problem #257

Oct 272018

Fusion

  • miles
Takata recall

- Bronx, NY, USA

problem #256

Jun 272016

Fusion

  • miles

A D V E R T I S E M E N T S

They contacted us about the recall but parts are not available. We have driving this car everyday cause it's our only way of going when is it going to get fixed and what do we do if an accident occurs with these airbags being defective.

- Rainsville, AL, USA

problem #255

Oct 102017

Fusion

  • miles
Long time getting part- yes Ford paying for rental-however my car gettin a standing too long smell, harder too start battery gettin lower etc- not good for my car. Wants me to sign paper saying I will take care of car- how can I do this. At my home mobile

- Mobile, AL, USA

problem #254

Jan 262017

Fusion

  • miles
Takata recall I received a recall letter but have not received replacement to correct the problem in a timely manner. In fact, it has been over a year since I was notified. I keep receiving the same stupid answer when checking on it: "parts are not available. You will receive another letter from Ford when to have it repaired". how can Ford continue to make Fusion with air bags for new cars? it is important that they replace the ones in recalled vehicles, too!

- Charlotte, NC, USA

problem #253

Oct 042018

Fusion 4-cyl

  • 75,000 miles
Ford debera los airbags de mi Ford Fusion 2012 en 2017. No lo ha hecho (por lo menos, no en mi caso). Dos reparaciones ms, que en mi caso tampoco ha hecho. Las reparaciones que por mandato federal Ford no ha hecho son: Nmeros de accin del campo de servicio 16B38 Y 13N03; nmero de retiro de NHTSA: 17V024. Acabo de tener un accidente en mi Ford Fusion 2012 (fui chocad, como consta en los expedientes de los seguros del otro chofer Y mo). Pese a lo violento del impacto, que dej mi auto irreparable, los airbags no SE abrieron. Yo viajaba con mi esposa Y mi nieta de dos aos. Por no abrirse los airbags, mi esposa Y yo sufrimos daos fsicos, mi nieta, psicolgicos. Ford debe responder E indemnizarnos por estos daos fsicos que SE pudieron evitar si el dealer Y el propio fabricante hubiesen atendido mis oportunos reclamos [xxx] information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).' '

- San Jacinto, CA, USA

problem #252

Jan 022017

Fusion

  • 78,000 miles

A D V E R T I S E M E N T S

Takata recall I have a Ford fushion sel and ever since I bought this car the passenger side air bag light never goes off nobody seems to want to do anything about this.. what steps do I need to take to have this addressed I am not sure if these are T he air bags in my car but there is alot of people out there complaining of same thing same make and model

- Cheektowaga, NY, USA

problem #251

Jan 102017

Fusion

  • miles
Takata recall. The contact owns a 2012 Ford Fusion. The contact received notification of NHTSA campaign number: 17V024000 (air bags). The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact called Ford Lincoln of queens boulevard (13948 queens blvd, jamaica, NY 11435, (718) 657-8888) and was informed that the parts were not available. The contact was provided reference number: 16073947. The manufacturer was not contacted. The contact had not experienced a failure. VIN tool confirms parts not available.

- Whitestone, NY, USA

problem #250

May 202018

Fusion

  • miles
Takata recall. I have had no communication from the Ford Motor Company regarding when parts will be available for replacing the passenger side airbag. My car has been sitting in my garage for a month and a half now. My local dealership has no clue as to when parts will be available. This is a totally unacceptable situation as I cannot drive, sell or trade my car in this situation. I would like to know what is being done to make these parts available and when. I would appreciate help and a response in this matter.

- St. Francisville, LA, USA

problem #249

Jun 122018

Fusion

  • miles
The contact owns a 2012 Ford Fusion. The contact received notification of NHTSA campaign number: 17V024000 (air bags); however, the part needed for the repair was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The vehicle was taken to casa Ford (5815 Montana ave, el paso, tx 79925, (915) 779-2272), but the part was not available. The manufacturer was notified and did not assist. The contact had not experienced a failure. VIN tool confirms parts not available.

- Plano, TX, USA

problem #248

Aug 252018

Fusion

  • 90,000 miles
I checked online to see if there were any recall notices for my 2012 Ford Fusion, to which I found an open recall for the passenger air bag. I took it to the dealer and they said they don't have the part yet but that I am not able to use my car for safety reasons and so they put me in a rental until it's fixed. It's been over a month and a half and there's still no part or communication about timing and the rental is much smaller than my car and very inconvenient with my current family situation.

- Orem, UT, USA

problem #247

Oct 082018

Fusion

  • miles
Takata recall - I am tired at being strung along by Ford. Every month for over a year I have called to see when parts will be available and the answer is always "next month" or "by the end of the current quarter." My understanding is they are under an NHTSA order to have had the parts available by Dec 2017. Their corporate customer support call center is not very helpful. NHTSA needs to put more pressure on Ford.

- Katy, TX, USA

problem #246

Aug 012018

Fusion

  • 145,000 miles
The contact owns a 2012 Ford Fusion. While driving the vehicle, the advance track and air bag warning indicators were permanently illuminated. The vehicle was taken to all star Ford (2568 range park drive, denham springs, la 70726, (225)-490-7649) where it was diagnosed that the restraint control module failed and needed to be replaced. The restraint control module was not replaced. The manufacturer stated that the vehicle was not included in NHTSA campaign number: 14V597000 (seat belts). The manufacturer provided case number: Csa15903459. The vehicle was not repaired. The failure mileage was 145,000.

- Jackson, LA, USA

problem #245

Jan 022017

Fusion

  • miles
Takata recall. The contact owns a 2012 Ford Fusion. The contact stated that the recall notice for NHTSA campaign number: 17V024000 (air bags) was received in January of 2017. After contacting the local dealer (hennessy Lincoln Ford, 5675 peachtree industrial blvd, atlanta, ga) and the manufacturer, the contact was informed that the parts were not available. The contact had not experienced a failure. VIN tool confirms parts not available.

- Peach Tree Corners, GA, USA

problem #244

Jan 102017

Fusion

  • miles
Takata recall. The contact owns a 2012 Ford Fusion. The contact received notification of NHTSA campaign number: 17V024000 (air bags); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The dealer (hollingsworth richards Ford, 7787 Florida blvd, baton rouge, la 70806, (877)-819-1417) was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

- Baton Rouge, LA, USA

problem #243

Jun 052017

Fusion

  • miles
The contact owns a 2012 Ford Fusion. The contact received notification of NHTSA campaign number: 17V024000 (air bags); however, the part needed for the repair was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The vehicle was taken to mullinax Ford of mobile (located at 7311 airport blvd, mobile, al 36608, (888) 241-4640), but the part was not available. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

- Mobile, AL, USA

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