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CarComplaints.com Notes: Ford significantly updated the Fusion for the 2010 model year. We wish they hadn't

Throttle body issues have led to a ton of reports about a sudden deceleration and loss of power while driving. Ford issued a “customer satisfaction program” in March 2014 that, unsurprisingly, has left very few customers satisfied.

2010 is also the year we started seeing complaints about the power steering failing. Throttle and steering failure? Yeah, that’s why this is a clunker.

10.0

really awful
Crashes / Fires:
25 / 1
Injuries / Deaths:
26 / 0
Average Mileage:
19,606 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2010 Ford Fusion seat belts / air bags problems

seat belts / air bags problem

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2010 Ford Fusion Owner Comments (Page 11 of 30)

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problem #387

Feb 012018

Fusion

  • 81,800 miles

A D V E R T I S E M E N T S

Takata recall airbag inflator. Northern Indiana. Eight (8) months have passed and no notice of parts availability has been received.

- Fort Wayne, IN, USA

problem #386

May 012018

Fusion

  • miles
"takata recall" I have tried to contact the local Ford dealership to fix the air bag issue but they have told me multiple times that they do not have the parts for the air bag available and I would have to wait and they would notify me when they could fix it. This has been told to me since May 2018. So 5 months later and im still told the same thing. I would like to know why the parts are still not available for my vehicle. My passenger airbag light will be on saying that the air bag is off and not even working so on top of metal fragments that could possibly come out if the air bag did work and deploy half the time its not on anyway so therefor is more risk added to whomever is in my passenger seat at the time. Ford needs to resolve this issue asap and stop telling people they do not have parts available at this time which I find hard to believe.

- Richmond, IN, USA

problem #385

Jun 012018

Fusion

  • miles
Takata I received a notice for a recall for my airbag. I haven't had any repairs as of yet. I am constantly on the highway and on edge each time I or someome is om the passenger side. I am scheduled to go out of town on Wednesday, October 31, 2018, the way accidents are happening, I am afraid to drive this vehicle but it is the only transportation I have to go in.

- Hermanville, MS, USA

problem #384

Jun 012018

Fusion

  • miles

A D V E R T I S E M E N T S

Takata recall passenger air bag inflator subject to explosive fault.. first notice received July 2016, second December 2017 warning not to sit in passenger seat. Third June 2018. Each says parts available in subsequent quarter. Over two years and no end in sight. Recall 16S26. NHTSA recall 16V-384

- Osprey, FL, USA

problem #383

Apr 282018

Fusion

  • miles
Takata recall. Ford has not provided me with a remedy to this airbag issue. I would like to feel safe when I drive my car. Please help. Much appreciated. Josh.

- Massillon, OH, USA

problem #382

Oct 262018

Fusion

  • miles
Takata recall. The contact owns a 2010 Ford Fusion. The contact received notification of NHTSA campaign number: 18V046000 (air bags); however, the parts were not available. The dealer (beaman Ford, 1717 tn-46, dickson, tn 37055, 615-446-2308) was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was not notified of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

- Waverly, TN, USA

problem #381

Jan 112018

Fusion

  • miles

A D V E R T I S E M E N T S

Takata recall. The contact owns a 2010 Ford Fusion. The contact received notification of NHTSA campaign number: 18V046000 (air bags); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair as the recall notice was received over a year ago. The dealer (kerry Ford, 155 w kemper rd, cincinnati, oh 45246, (513)-671-6400) was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was not notified. The contact had not experienced a failure. VIN tool confirms parts not available.

- Fairfield, OH, USA

problem #380

Jun 012016

Fusion

  • miles
Takata recall - we have been driving a rental car paid for by Ford for the past 4 months. The Ford Fusion is parked in our yard, per Ford's request. *** Ford and the tallahassee Ford dealership have provided no updates on when replacement parts will be available. *** original recall notice was 3/1/2016.

- Tallahassee, FL, USA

problem #379

Jul 182016

Fusion

  • miles
The contact owns a 2010 Ford Fusion. The contact received notification of NHTSA campaign number: 16V384000 (air bags); however, the part needed for the repair was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact called hardy family Ford at (770) 445-8891 (located at 1255 marietta hwy, dallas, ga 30157) and was informed that the part was not available. The vehicle was not repaired. The manufacturer was made aware of the issue and provided case number: Cas-15008000. The contact had not experienced a failure. VIN tool confirms parts not available.

- Hiram, GA, USA

problem #378

Jun 012016

Fusion

  • miles
Takata recall. The contact owns a 2010 Ford Fusion. The contact received notification of NHTSA campaign number: 16V384000 (air bags); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. City world Ford (3305 boston road, bronx, New York 10469, (718) 881-7900) was made aware of the recall in June of 2016 and stated that the parts were unavailable. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

- Bronx, NY, USA

problem #377

Feb 012018

Fusion

  • miles

A D V E R T I S E M E N T S

Takata recall. Notice sent in May 2018 that Ford is offering to pay for the use of a rental vehicle as a means of alternate transportation until parts are available. I have made several calls to winner Ford in dover, de who keep advising me they do not have parts nor do they have a vehicle they can provide me with, I am on a waiting list keep calling back. I have called several times and was told the same thing. It is now October and when I called on 10/20 I was told the parts are not in and nothing regarding a car when I inquired. I called willis Ford in smyrna, Delaware who at least advised me I was #87 on their list. How true that is I do not know. I was not asked for my VIN or what kind of car just a phone number I can be reached at.

- Dover, DE, USA

problem #376

May 012018

Fusion

  • miles
Takata air bags recall: Ford recall# 18S01 & NHTSA# 18V046. I received the recall from January 2018. I keep calling Ford & as of today the parts are still not being made. My question is: What to do because many have been killed with these airbags exploding. I see there is a law suit going on between takata & Ford but how does this help in the mean time" death is not a forgiving thing from a recall where half the work is familiar with. Any help to be had other than hiring an attorney"

- Charlotte, NC, USA

problem #375

Feb 012018

Fusion

  • 99,000 miles
In 2/18 Ford sent safety recall notice 18501 re passenger airbag. In 5/18 Ford letter stating part still not available. On 10/23/18 Ford dealership advised parts still not available until at least December. Should Ford be required as safety precaution to recommend I get rental car due risk of serious injury in head on collision"the Ford letters re rental car option in my view referred to while car in shop for to repair. Do I assume risk of injury if I continue to drive my car during very long delay in getting part distributed" Ford is being irresponsible by not recommending car not be driven and customers should exercise rental option.

- Mt. Prospect, IL, USA

problem #374

Jul 012016

Fusion

  • miles
Takata airbag. Received original letter July 2016. Continued to drive car on many trips, received 2nd letter December 2017 stating that no one ride in passenger seat. This was not in 1st letter. To this date no airbag. Ford to mail letters for repair by Oct 2018. No letter as of this date. No help from corporate.Ford finally gave us a rental in March. Ford spent over $10,000 on rental could have given us another car. We just want it fixed. Car is parked. Please help!!

- Clarkesville, GA, USA

problem #373

May 012018

Fusion

  • miles
The contact owns a 2010 Ford Fusion. The contact received notification of NHTSA campaign number: 18V046000 (air bags); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. Don wood (2065 East state street, athens, Ohio 45701, (740) 593-6642) was made aware of the recall and stated that the parts were unavailable. The dealer stated that the parts would be ordered based on the VIN. The manufacturer was made aware of the issue and provided the contact with case number: Cas-16127922. The contact had not experienced a failure. VIN tool confirms parts not available.

- Athens, OH, USA

problem #372

Jan 112018

Fusion

  • miles
Takata recall. The contact owns a 2010 Ford Fusion. The contact received notification of NHTSA campaign number: 18V046000 (air bags). The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact called smith cairns Ford Lincoln (900 central park ave, yonkers, NY 10704,914-377-8100) and was informed that the parts were not available. The manufacturer was not contacted. The contact had not experienced a failure. VIN tool confirms parts not available.

- Bronx, NY, USA

problem #371

Jul 112018

Fusion 4-cyl

  • miles
The contact owns a 2010 Ford Fusion. The contact received notification of NHTSA campaign numbers: 16V384000 (air bags) and 14E028000 (equipment). The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact called seymour Ford Lincoln at (517) 787-9500 (located at 2601 seymour rd, jackson, mi 49201) and was informed that the part was not available. The manufacturer was contacted and did not assist. The contact had not experienced a failure. VIN tool confirms parts not available for NHTSA campaign number: 16V384000 (air bags) and parts distribution disconnect for NHTSA campaign number: 14E028000 (equipment). The consumer stated because of the inactivity, car has deteriorated and incurred multiple issues. Updated 12/11/18

- Jackson, MI, USA

problem #370

Jul 182018

Fusion

  • miles
Got a lwtter back in July and never got anything else??

- Lehighton, PA, USA

problem #369

May 012018

Fusion

  • 113,500 miles
Takata recall. I received a recall notice in May 2018. The Ford recall notice said that parts are anticipated to be available during the second and third quarters of 2018. Ford stated that it would notify me to schedule the airbag recall repair. Notwithstanding this representation, the second and third quarters of 2018 have passed and Ford has failed to notify me to schedule the repair. My 2010 Ford Fusion is worthless for sale or trade-in, except for salvage value, as long as the airbags have not been repaired. Also, and importantly, there is a risk of injury if this is not repaired. I request that NHTSA require Ford to fix this vehicle within the time promised. This conduct by Ford is not acceptable.

- Amherst, VA, USA

problem #368

Feb 012018

Fusion

  • miles
Takata recall. The contact owns a 2010 Ford Fusion. The contact received notification of NHTSA campaign number: 18V046000 (air bags); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. Bell Ford (2401 West bell road, phoenix, Arizona 85023, (602) 457-2144) and jim click Ford (1030 West duval road, green valley, Arizona 85614, (520) 625-8262) were contacted and stated that the parts were unavailable. The manufacturer was made aware of the failure and stated that the parts would become available by the end of October. The contact had not experienced a failure. VIN tool confirms parts not available.

- Green Valley, AZ, USA

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