2010 is also the year we started seeing complaints about the power steering failing. Throttle and steering failure? Yeah, that’s why this is a clunker.
10.0
really awful
Crashes / Fires:
25 / 1
Injuries / Deaths:
26 / 0
Average Mileage:
19,606 miles
About These NHTSA Complaints:
This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Takata recall. The contact owns a 2010 Ford Fusion. The contact received notification of NHTSA campaign number: 16V384000 (air bags); however, the part was not available. The dealer (five star Ford, 6618 ne loop 820, North richland hills, tx 76180, 817-500-0096) was contacted and confirmed that the part was not available for the recall remedy. The manufacturer was not notified. The contact had not experienced a failure. VIN tool confirms parts not available.
Takata recall. The contact owns a 2010 Ford Fusion. The contact received notification of NHTSA campaign number: 16V384000 (air bags); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. A dealer was not made aware of the recall. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Takata recall. The contact owns a 2010 Ford Fusion. The contact received notification of NHTSA campaign numbers: 15V793000 (fuel system, gasoline) and 16V384000 (air bags). The contact called towne Ford of redwood city at 650-366-5744 (located at 1601 el camino real, redwood city, ca 94063) and was informed that the parts were not available. The manufacturer was made aware of the issue and was not able to confirm when the parts were to become available. The contact had not experienced a failure. Parts distribution disconnect for 15V793000 (fuel system, gasoline) and VIN tool confirms parts not available for 16V384000 (air bags).
Takata recall. Stationary vehicle. Power steering locked. Turned off and came back few hours later, turned on and it worked perfectly. Again in stationary vehicle, started engine and power steering locked. Turned off and came back few hours later, turned on engines and it worked perfectly. I decided that this was a major safety issue and drove to Ford dealer. Message on screen was 'power steering assist fault' both times. They gave me an estimate for $2600 + to replace lower control arms and rack and pinion assembly with no mention of any repair or replacement of power steering assembly. And Ford has a recall out for 2011 and 2012 Fusion with the exact same power steering assembly, having the exact same problems.
Takata recall it has over 24 months since the recall came out and yet I have only received one notification by mail and that was to tell me that I had a recall on my airbag. I feel unsafe driving my vehicle and the lack of parts has made my vehicle pretty useless if I was to get into a car accident. There needs to be some accountability with Ford and pushing those parts down to the local dealership that way other people cars can get fix.
- Cedar Hill, TX, USA
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The contact owns a 2010 Ford Fusion. The contact received notification of NHTSA campaign number: 18V046000 (air bags); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. Echelon Ford (4 S white horse pike, stratford, NJ 08084, (856) 627-8400) was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Received recall letter dated January 11, 2018 and 8 months later there has been no follow up with a solution, no updates, no info. This is unacceptable with a recall due to a defect that may cause harm, injury, or death in the case of an accident.
Takata recall. I am in a rental car provided by Ford Motor Company through enterprise rental car, but am incurring additional expenses as a result. My gas mileage is significantly less than I got in the Fusion, and whenever I drive on toll roads, I am charged a $3.95 convenience fee from enterprise rental car. I found out from another source other than Ford that I may be entitled to up to $500 in reimbursements for additional expenses yet Ford has not informed me as to how to file for these reimbursements.
Takata recall. The contact owns a 2010 Ford Fusion. The contact received notification of NHTSA campaign number: 18V046000 (air bags). The contact called ferrario auto team at 855-468-5337 (located at 2472 corning rd, elmira, NY 14903) and confirmed that the parts were not available. The manufacturer was made aware of the issue and was not able to confirm when the parts were to become available. The contact had not experienced a failure. VIN tool confirms parts not available.
Takata recall. The contact owns a 2010 Ford Fusion. The contact stated that NHTSA campaign number: 18V046000 (air bags) exceeded a reasonable amount of time for the repair. The contact received the recall notification in February of 2018. The dealer (jones-West Ford, 3600 kietzke ln, reno, nv 89502) stated that the parts were not available for the repair. The manufacturer was not contacted. The contact had not experienced a failure. VIN tool confirms parts not available.
The contact owns a 2010 Ford Fusion. The contact received notification of NHTSA campaign number: 16V384000 (air bags); however, the part needed for the repair was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact called autonation Ford South fort worth at (817) 522-3225 (located at 5300 campus dr, fort worth, tx 76119) and was informed that the part was not available. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
The contact owns a 2010 Ford Fusion. The contact received notification of NHTSA campaign number: 16V384000 (air bags); however, the part needed for the repair was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact called al packer Ford West palm beach at (561) 689-6550 (located at 1530 N military trl, West palm beach, fl 33409) and was informed that the part was not available. The manufacturer was not contacted. The contact had not experienced a failure. VIN tool confirms parts not available. *
Takata recall. The contact owns a 2010 Ford Fusion. The contact stated that there was a loss of electric power steering ability and the steering wheel was difficult to turn in either direction while driving at a low rate of speed. The dealer (ron carter Ford, 3005 fm 528 rd, alvin, tx 77511, (281) 331-8111) was notified of the failure. The vehicle was included in NHTSA campaign number: 16V384000 (air bags). The manufacturer also included the vehicle in the electronic throttle body extended coverage field service action number: 13N03. The manufacturer was notified of the failures. The vehicle was not diagnosed or repaired. The failure mileage was not available. VIN tool confirms parts not available.
Takata recall, on 8-20-18, I could not turn the wheel to my card, a display came up on the dash and it said power steering assault fail. I could not turn the wheel, I turned car and left it where it was. I called Ford they said to bring it in to be evaluated. They charged me $140 to evaluate and I told them there have been more compalints, they said they are not aware of any recalls on the power steering. They told me it is failing and I would have to pay $2300 to get it fixed, this is not normal they said. I have a 19 year Honda and the power steering has not failed or has any problems. I do not believe I should have to pay to fix something like this and to be told they are not aware when there is reports and documented reports of powers steering assault failing. How do I have Ford fix this this is a hazard to drive the car. They have not given me a report due to the car is at Ford till the air bag is fixed.. I still do not feel safe driving the car knowing the power steering is failing. I owe more than the car is worth. How do I get help with this issue
Power steering assist fault. Passenger bag fault. And service advancetrack. I went to start my car later in the afternoon and the car will not steer. A warning appeared the day before and I shut the vehicle off and it was fine but now won't do so.
Takata recall. The contact owns a 2010 Ford Fusion. The contact received a recall notification for NHTSA campaign number: 16V384000 (air bags) and stated that the manufacturer exceeded a reasonable amount of time to perform the repair. Romano Ford (5431 N burdick street, fayetteville, NY 13066) confirmed that parts were not available to perform the recall repair. The manufacturer was notified of the issue. The contact had not experienced a failure. VIN tool confirms parts not available. Updated 11/26/18
A D V E R T I S E M E N T S
- Forth Worth, TX, USA