This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owned a 2009 Ford Fusion. The contact stated that while coming off the interstate approximately 30 - 35 mph when pressing the brakes, when the vehicle failed to stop. The vehicle's brakes floored. The contact ended up crashing into the vehicle in front of them. The air bags did not deploy. The vehicle was towed and deemed totaled. The contact received injuries to their lower back, hips and neck area when medical attention was needed. A police report was filed. The contact stated that they had now learned of their vehicle being included in two recalls NHTSA campaign number: 19V904000 (service brakes, hydraulic) and 19V001000 (air bags). The manufacturer was made aware of the failure and transferred the contact to NHTSA. The approximate failure mileage was unknown.
Today I experienced a frightening degree of brake failure. I was on a freeway off ramp which was on a downgrade. As I was going over some minor bumps in the road, I applied my brakes and lost about 80% of the brakes. I heard a strange noise and thought it might be the anti-lock brakes. I had to push my foot way down to the floor to stop the car & it did stop. This failure continued for about 5-7minutes while driving in stop & go city street traffic. I was ready to pull over at a safe spot when I noticed the brakes returned to full power and continued to work properly for the last 10 minutes of my drive. Now I'm afraid to drive this car, especially with children or passengers. I received a recall notice earlier this year regarding the anti-lock braking system on my car. It was dated January 2020: 19S54 / NHTSA recall 19V-904. I've researched this problem and see that it has caused accidents already. When I called Ford about this notice, I was told it was only an 'alert' and they'd let me know when parts are available. That was 9 months ago. The notice said parts were anticipated to be available the late first quarter of 2020. Now that I've experienced this deadly hazard, this is not acceptable when the possibility of a crash exists due to brake failure! I want to get my car repaired now. Please tell me how to go about this and prevent any future accident, injury or death.
The vehicle: 2009 Ford Fusion VIN #[xxx] was recalled due to defected anti-lock braking system my son purchased the vehicle in December 2018 from drive now motors, hillsborough blvd, tampa (now located on Florida ave.) the owner name is sam. I added the vehicle to my existing insurance with windhaven. We returned the vehicle a few weeks after purchasing due to the brakes not working properly. The dealership made some adjustments and told us it was fine. But I continue to complained after they made adjustment because it still did not work right for me, but the owner did not want to help us any further. On April 10, 2019, the car was totaled when my son lost control of the car driving into our community wall. We reported the accident to windhaven insurance; they opened the claim but we heard nothing else about it. They did pay for the wall repair in our community. Almost a year later, we received the safety recall notice from Ford (in January, 2020). I contacted windhaven again and was told the state (figa) was handling this claim, and given the 800# to get more information. After making numerous contact with the figa, I was told my insurance was cancelled because windhaven went out of business; and I had to send an email to request my claim be reopened and investigated with this new (recall) information. I also contacted Ford manufacturer about the recall and the brakes problems that led to the accident. The representative took my information and said he will investigate and contact me, but I never heard back from them. I, therefore, contacted figa again and was eventually referred to an adjuster. [xxx]. he referred me to this complaint page because he said there was nothing else can be done because we didn't have comp and collision. We need this matter investigated because the incident with the brakes is counting against my son. Information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
Ford has issued an advance recall notice 19S54 (NHTSA 19V904) with interim suggestion of brake fluid flush, reservoir cap replacement, and hydraulic control unit (hcu) testing and replacement if necessary. The issue is that some recommended brake fluids have corrosive agents that degrade the hcu and cause it to stick open. When this happens the brake pedal travels further than it should increasing the risk of accident. I have had this happen twice with no accidents, but it is very scary as the brakes have to be pumped to work properly. I contacted a local Ford agent who has declined to provide the recommended interim solution with free parts and labor as recommended on the advance notice. Since the first time my issue happened was prior to receiving the recall notice and resolved itself (intermittent) quickly. The second time this happened I was aware of the recall and haven't driven my vehicles since. I did not contact the Ford dealer immediately as I had access to an extra vehicle. However, I have since lost that access and now need this issue resolved and have not received the second recall notice that was promised when parts became available for final solution. I do not have the funds to pay for interim resolution and need Ford to honor the language of the advance recall notice so I feel safe driving the car. Both times I experienced the brake pedal issues was while driving on city streets. However, my son experienced the issue while on highway driving. I confirmed the issue while driving it during my second experience.
2009 Ford Fusion. Have been driving this vehicle for over 2 years. Periodically, I would need to hit the brakes harder than normal to avoid someone pulling out in front of me or something of that nature. When I would hit the brakes hard, I would lose about 80%-90% of my braking ability for sometimes days. It would not be safe to drive and I would have to make sure I left 100+ yards in front of the car in front of me after it happened. I finally see the 19S54 recall come out, and I wait, and wait for parts to become available. Finally, months later, I had the brakes go completely out on me yesterday 09sep2020 and I then decided to call Ford about it, their customer service acknowledged the recall and stated there was no repair at this time but that it was not a condition that would make the vehicle unsafe. I disagree. They refuse to provide a rental car and they just expect me to pay the $1,600 right now to have it fixed and maybe get reimbursed later. I refuse to pay for it upfront knowing there is already a valid recall in place. I believe this is gross negligence on Ford part, not the dealership. There needs to be accommodations made. After paying for the dealer to "diag" the problem, they confirmed that it was the ABS hyd unit, called Ford back, they still didn't care and actually hung up on me for stating that I thought this was unsafe enough to not want to drive. I will be taking this to the next level only because I know I am not the only one having this same issue.
- Shelby Township, MI, USA
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Replaced the ABS sensor in 2016 with a refurbished one that is now out of warranty. I was 30 minutes from home with 3 kids and a dog in the car going downhill in a residential neighborhood when the brakes failed again.I had it towed to a Ford dealership and they want me to pay $1030 to put in another flawed sensor because they "have not released the parts" for the recall that was supposed to be ready in March. I have filed complaints with Ford (case cas27456010) and the BBB (case frd2022027). Meanwhile I am car-less while it sits in the dealers lot. I just submitted another report to you about the same incident in 2016.
Brakes starting going to the floor on bumps. Starting happening frequently so I took in for repair and had to have a new ABS senor installed. I did a refurbished one with a three year warranty in order to save some money. It still cost @$550.
I was driving on a city business road of 40 mph max when I was required to slow down for a stoplight ahead. As I slowed I noticed that the brake pedal chugged and proceeded to move forward to the floorboard. Luckily the stoplight had changed to green and the vehicles ahead of me advanced. Knowing that I had an issue with stopping the vehicle, I shifted the vehicle into neutral in case I needed to pull the parking brake. As I was nearing a residential area within a quarter mile from my home, I slowly advanced my vehicle with emergency flashers on to my home. My husband called the local Ford dealer and Ford Motor Company. We will not drive this vehicle as it is unsafe in this condition. We are waiting for the notice to have this part replaced per Ford (until November!!)
We received a safety recall notice in January for recall 19V-904. There was no fix offered at that time. I checked with the dealer today, who said there is still no fix or parts available. With a recall notice like this involving a brake pedal potentially going to the floor, this is unacceptable.
My 2009 Ford Fusion has the antilock brake problem in which the brake pedal drops significantly after an anti-lock stop event. I received the 19V-904 recall notice, however Ford is not supplying the parts to the dealer. For this reason, I can not get this problem resolved. My Fusion exhibits a severe low brake pedal problem after an anti-lock stop in the winter, and is dangerous when trying to come to a stop after an anti-lock stop event. I'm afraid I will end up in an accident, and other family members won't even drive the car anymore due to this safety issue. I have not been involved in an accident as of this writing. I would like to see the NHTSA put some pressure on Ford Motor Company to get the parts to their dealers so we can have our vehicle repaired. We've waited a couple years for Ford to come up with a solution to this problem. The recall notice from January 2020 states that "parts are anticipated to be available late first quarter 2020." It is now early third quarter, and still no parts. Ford either needs to be held accountable for timely repairs, or should be forced to offer a full nada retail buyback of these cars.
On my 2009 Ford Fusion: The brakes started getting softer and taking longer to stop the vehicle, on the highway or city streets. I have pulled and tested the master cylinder the brakes are fine and are not low, the brakes have been bled, went through 2 large bottles of dot 3 fluid, calipers tested, but the brakes are still soft and will not catch until almost to the floor. I went to a Ford dealership because they eluded to the idea that there was a fix for the recall regarding the ABS valve, I got there and they said there was not a fix and the recall issue has not caused any crashes and it would not cause my brakes to go soft. I corrected him and said it has caused crashes and that is exactly what happens to the brakes. I cannot order a new ABS module, no parts companies have them. So the car barely stops and still no fix available for this recall issue.
I WAS DRIVING STOPED AT A LIGHT. NOTICED DARK SMOKE COMING FROM UNDER THE HOOD. MADE MY LEFT TURN TRYING TO GET TO A PARKING LOT JUST AHEAD. THE SMOKE STARTED COMING INTO THE CAR. IT WAS SMOKING BAD BY NOW. I PULLED OVER AS I DID I SAW FLAMES COMING FROM UNDER THE HOOD. THIS IS ONLY A MINUTE OR TWO LATER. I GOT OUT OF CAR CALLED 911. THE WHOLE ENGINE WAS BURNED UP THE FRONT TIRES. WINDSHIELD WAS STARTING TO CRACK AND STARTED MELTING. THIS WAS SO SCARY EVERY THING HAPPENED SO FAST AND THE GAUGE DIDN'T SHOW THE CAR WAS RUNNING THE SLIGHTEST BIT HOT. WITH ALL THAT IT SEEMED WHEN I WAS SLOWING DOWN FOR THE LIGHT THE BRAKES WERE STARTING TO GO OUT. THERE IS ONLY A LITTLE OVER 45,000 MILES ON MY CAR. NOW THAT I THINK OF ALL THIS I THANK GOD I DIDN'T GET INTO AN ACCIDENT AND HURT OR KILL SOMEONE INCLUDING MYSELF. [XXX] FROM CLARKSTON MICHIGAN INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
My vehicle is under recall for a faulty part on the breaking system, I called Ford on Friday 5/22/2020 ( sunshine Ford newburgh, NY) and was told they do not have the part and cannot even order it at this time. Also they have no idea when they can order it, it could be months. My car is un-driveable without the new part. I just had the entire breaking system replaced ( calipers, rotors, and pads ). there excuse and response is unacceptable. Please help I need my car to get back to work. Thank you
The contact owns a 2009 Ford Fusion. The contact stated that while driving at various speeds, the vehicle experienced delayed brake responses while depressing the brake pedal. The ABS warning light was illuminated. The contact then received notification of NHTSA campaign number: 19V904000 (service brakes, hydraulic) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 120,000. VIN tool confirms parts not available.
Recall on 2009 Ford Fusion in December on hydrolic brake issues.....there is still no remedy for this which is unacceptable by Ford. I need this fixed!!!
The contact owns a 2009 Ford Fusion. The contact received notification of NHTSA campaign number: 19V904000 (service brakes, hydraulic) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The vehicle was taken to shawnee mission Ford (1150 shawnee mission parkway, shawnee, ks 66203, (913) 631-000) and the hydraulic control unit was replaced. The vehicle was repaired. The manufacturer was not made aware of the failure. VIN tool confirms parts not available. The failure mileage was 143,939.
The contact called on behalf of a son who owns a 2009 Ford Fusion. The contact stated that the vehicle was included in NHTSA campaign number: 19V904000 (service brakes, hydraulic) however, the part for the recall repair was unavailable. The contact stated the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while the vehicle was driven at an undisclosed speed, the brake pedal was depressed and went to the floorboard before the vehicle was stopped. Greg darnell Ford (6601 SE 29th St, midwest city ok 73110, 405-733-1611) was contacted and it was confirmed that the part was not yet available. The manufacturer was not notified of the failure. The approximate failure mileage was 80,000. VIN tool confirms parts not available.
Vehicle lost brakes when leaving pavement on to dirt road.brake pedal goes to the floor before stopping.vehicle slow to stop.vehicle in motion turing off the highway
While driving my Ford Fusion the brake pedal went all the way to the floor and the car kept moving. I was able to pull the emergency brake in time so that I did not collide into the vehicle that was stopped in front of me. I have contacted my Ford multiple times to have car repaired due to recall and my recent brake failure issue and they have told me that they do not have a fix for my car.
A D V E R T I S E M E N T S
- Raymond, NH, USA