This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Over the past 6 months, my power steering would fail leaving me in manual mode. I would stop and restart the car and the power would return. I took the car in this week and it will now cost me $2000 to repair it. Prior to taking it to my dealership, I researched possible recalls. Sure enough, there was one in 2015 for "certain" 2013 Ford Flex. But my VIN was not in the recall. I called Ford customer service and all the representative did was read scripts to me letting me know that my car was not in the recall. This is the second thing on my car that has gone wrong that was covered for other "certain" Flex--the first was the fuel pump. Disappointed that identified problems are not covered for all!!!
I was pulling into my driveway and my steering column locked up completely. The idiot alarm started going off and I received and error code. The error read power steering failure. I took it to tire kingdom and they said I was part of the 15V3400000 recall. I called Ford and they would not cover the repair even though it's exactly the same safety recall issue I am having and my car is on the recall list. They said sorry your VIN isn't listed as being affected. It's clearly the same issue and is. Wing affected. It's dangerous that I wasn't notified and now that I'm having the problems that caused the recall in the first place they still won't fix it.
I was driving down the street and all of a sudden my power steering went out. This has happened many times before and I would try to get to a point where I could pull over to the side of the highway, restart the car and it would be good. This time it didn't work. I have been on roads in curves many times and it would go out in the middle of them. I shuttle my kids everyday and this is dangerous for them and myself. I search for a recall a while back and didn't see anything. I am a single mother of 3 and I don't have money to spend out on something like this when it should not be a problem I'm having with a fairly new vehicle. I was told the problem is the power steering gear and the angle position sensor. I have noticed that other 2013 Ford Flex were issued a recall for this problem, but mine was not. I called the Ford manufacturer and spoke with 3 different representatives (reps) and a supervisor. Two reps told me there was nothing they could do and the other rep and supervisor stated I would need to take my vehicle to a Ford service department at a dealership and it would be their discretion on whether they will fix it, discount it or something. I don't think it is the dealership's responsibility as they did not make the vehicle, they only sell them. I spoke with the service department manager at lance cunningham Ford in knoxville, tn and he agreed and stated he didn't know why they would tell me that. He was also nice enough to say that he would help me out the best he could because he wanted to keep me as a customer. Please help me! I do not think it is a coincidence that the same issue is happening to my vehicle as it has others made the same time as mine. I have also read other complaints after researching that many other customers in Ford vehicles (Focus, Fusion, etc.) are having the same issues and the majority of our vehicles are less than 5 years old.
The electric steering is making a clunk noise when turning at low speeds. (can't really hear it at higher speeds) that is an early warning of an epas failure. (electric power assist steering) eventually the steering will whine and fail when driving going into manual mode. That is a safety issue! since my wife is driving the car with my young daughter it has me nervous and worried.
The contact owns a 2013 Ford Flex. Upon starting the vehicle, the power steering and assist trax warning indicators illuminated. The vehicle was taken to the dealer (bob wondries Ford 400 S atlantic blvd, alhambra, ca 91801 (626) 289-3591) where it was diagnosed that the steering wheel module malfunctioned and needed replacement. The vehicle was not repaired. The contact researched recalls online and found NHTSA campaign number: 15V340000 (steering). The manufacturer was contacted and confirmed that the VIN was not included in the recall. The failure mileage was approximately 66,000.
Over the last few months, as I am driving my vehicle, my steering will seize and stop operating. The computer comes up with the following message, "power steering assist failure". I took the car to a mechanic to have it diagnosed and was told there is a safety recall for this exact issue. The information is as follows: NHTSA campaign number 15V340000, Ford Flex 2011-2013, Ford recall #15S18. I called the local Ford dealership, bird kultgen, and they stated that it does not pertain to my vehicle because when they pulled my VIN, it did not give them a recall message. I called the Ford company and they said the same thing. The recall listed is for Ford Flex 2013, which is what I have. Both the Ford dealership as well as the company stated - sorry. Isn't it possible for this to have an effect on other VIN's as well? that is what I was asking for them to look into. If my steering fails, and I am on the highway, which is what I drive daily to work, I will crash. The dealership as well as Ford stated - maybe it will come up in a week, who knows.
The contact owns a 2013 Ford Flex. While driving and making a right or left turn, the steering wheel became difficult to maneuver. The failure recurred numerous times. The vehicle was not diagnosed or repaired. The contact called the Ford manufacturer who stated that the VIN was not included in NHTSA campaign number: 15V390000 (steering). The approximate failure mileage was 58,000.
I placed the SUV in park, turned it off (the car was stationary). As I leaned on the vehicle to get out of it, I notice it rolled back. Because it was unusual, I push on the car frame to ensure everything was okay. When I pushed the vehicle, it continued to roll out of my garage. I had to run and jump in the car, restart it, and put in in the park position again. This caused great concern for me because my small children were in the car. After this occurred, I called Ford to report it. Recently, I've done research and realized that some of the 2012-2014 Ford Flex vehicles were recalled due to this problem. fox6now.com/2014/08/14/Ford-recall-your-car-could-roll-away-even-if-its-parked/. when I called Ford to report, I specifically asked them did they have any knowledge of the vehicle being in park but disengaging and rolling and the response I received was no. The person suggested I put the emergency brake on until I could figure out what was wrong. This seems to have not been the truth as there was a recall for this problem in 2014. Although my vehicle was not included in that recall, I am having that problem.
In 2015, I purchased a 2013 Ford Flex from my local dealership. About a week ago I started noticing a noise coming from the steering wheel while driving, and also while the vehicle was parked. Took the car to dealership, just to find out that the vehicle had "no recalls" of course, and quoted me $2,100 to get it fixed. I was like are you kiddind me" this car still under the 100K mile warranty, and they're answer was sorry sir I'm only here to deliver the news. Any help " can't believe Ford.
Steering suddenly stopped! a sensor than came up stating service advance trac and not even 2 seconds later another senior comes up stating power steering assist fault! I was able to pull over! I then read car manual stating that the sensors that were shown have to do with an electric power steering that can be reset by shutting off car and restarting 10 seconds later! I then brought it to kelly Ford and they are stating that the entire power steering rack must be replaced! they stated that there are no recalls on my VIN and that I had no warranty! I began research and there have been over 500,000 cars recalled for the same exact reason butvford insist that mine is not covered! I also constantes Ford motors and they had me file a case which did absolutely nothing! the dealer quoted me that this was a 2,000 dollar job! my argument is that this is the same exact thing that every other Ford has that have been recalled what is so different about mine! my car was also manufactured in the same area... I just don't understand! this will be my one and only Ford and I will never purchase one again! Ford dealerships are also horrible to visit! every single time I have been in any of the 3 dealers close to me have always been uncomfortable situations! I never feel as if they are being honest and can never help come up with a solution! as simple as my car being diagnosed! the man mark that work there quoted me $159 and the woman quoted me $124 when she questioned him in front of me! he stated oh that's just an extra fee so they have more time to look at the car and work on it but if she chooses to fix it here it will be waived! the women then stated weli have never seen that charge before! mind you I was just dropping off for diagnostic testing and they couldn't be honest am I supposed to believe the sheet of paper that only has what I claimed to see on the care sensors.
Ford Flex 2013 failed power steering on Sunday, October 2nd while steering to the right (and my foot on the brake) the power steering on my 2013 Ford Flex completely failed causing me to almost drive off a hill into the embankment below. A power steering failure message appeared on the dash board as this was happening. The car has only 55,000 miles. After retrieving the vehicle, I made an appointment with rancho santa margarita Ford. I did some research online and found a recall #15V340000 was for this exact power steering problem for 2011, 2012 and some 2013 Ford flexes. After running tests at rancho santa margarita Ford- a diagnosis of dtc U3000:49 was found saying power steering internal failure. After initially being led to believe (by rancho santa margarita Ford) that Ford was honoring it under the recall, to my surprise Ford has declined my 2013 Ford Flex saying it was not included in the initial recall(number above. This is a huge safety and liability issue. I could have driven off a cliff with my 3 kids if it failed at the wrong moment or hit other cars and caused someone else harm or even death. The power steering failed completely without notice. I was unable to maneuver the steering wheel at all. I think other owners should know about this problem and have it taken care of by Ford so they are not at risk or in danger. Ford should be responsible for protecting their customers and replacing all defective power steering issues. I have attached part of the invoice for you to see the diagnosis code. I opted to not give them another $2,000 to fix their defective issue and have decided to take it elsewhere. So that is why it says declined repairs for that section. Reference the section that says labor $126 to read the code.
For several months leading up to the dealership service shop visit, I noticed a soft grinding noise (rubber on rubber) when turn the vehicle (any direction), most notable, at low speed. About 10 days before the service shop visit the grinding noise became very loud, so loud, that it prompted the service visit. Also noticed that the steering wheel started to slightly stick and I had to constantly make steering corrections. This would happen at any speed.
The contact owns a 2013 Ford Flex. While driving approximately 30 mph, the steering wheel became extremely difficult to maneuver. The failure recurred intermittently. The vehicle was taken to the dealer, who was unable to duplicate or locate the failure. The contact mentioned that the manufacturer issued a recall for the 2013 model vehicles under NHTSA campaign number: 15V340000 (steering). The manufacturer was notified of the failure. The approximate failure mileage was 55,000.
The contact owns a 2013 Ford Flex. While driving 30 mph, the steering failed. The contact stated that the steering wheel became extremely difficult to turn. The vehicle was taken to the dealer to be diagnosed. The contact was informed that the software and the steering gear needed to be replaced. The vehicle was not included in NHTSA campaign number: 15V340000 (steering). The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 58,000.
The contact owns a 2013 Ford Flex. The contact stated that while driving at approximately 65 mph, there was a loss of power steering and the steering wheel became extremely difficult to maneuver. The vehicle was taken to an independent mechanic where the electric power steering code was reset however, two weeks later the failure recurred. The VIN was not included in NHTSA campaign number: 15V340000 (steering). The vehicle was not repaired a second time. The manufacturer was notified of the failure. The approximate failure mileage was 137,000.
On December 31, 2015, I experienced a power steering assist failure. This warning appeared in the dash display. I had no power steering in the car. I was trying to pull out of a parking space. The problem continued when driving. Turning off and restarting the car had no effect in clearing the failure. Also had an advance trac warning appear on the dash and the turn signals would only operate if held manually in position. I know there was a recall (Ford recall number 15S18) issued which covers this problem in Ford Flex vehicles built before mine. My Flex was built 9/25/2012. The dealer corrected the problem by replacing pscm. However, since the mileage put the car just out of warranty, I had to pay for the repairs. It appears that the steering problem continued on cars built after Feb. 2012 which was the build date specified in the above recall. I would like the build date for covered repairs to be extended and communicated to Ford Motor Company. I am unable to upload the documentation at this time.
Power assist had intermittent failure. I could reset by turning vehicle off and restarting. This happened bothe driving and sometimes upon startup.took to dealer, they refreshed steering assist computer. Power assist finally failed completely. Researched on web and found Ford had recall of 2013 Flex steering. However my vehicle fell outside build date stated in recall. It is obvious to me that the problem occurring as stated in recall was not fixed in later built vehicles. Should the recall be expanded? I believe so. This failure should not occur this early in the vehicles life and it is a safety hazard as it fails when driving. Date below is the last failure which the dealer wants $500 to repair
On vacation in smoky mountains. Thurs Aug 13 - steering acting strange. Stopped to check power steering fluid and found out its electrical. No warning lights on at that time. Called Ford - told no steering recalls only fuel delivery module. Talked to 2 service depts at Ford and was told to get it checked when we got back home. Continued our day. Driving on top of 2nd tallest mountain on East coast - called clingmans dome. We hear 4 loud bongs and check power steering light comes on and poof - no steering. Took all we had to avoid guard rail, oncoming traffic and death on the top of this mountain. Got it to a stop. Had to find tow truck to pull it off mountain. Dropped at Ford dealer and was told power steering failure and they replaced entire rack. Ford wont pay rental, trauma for kids that wont ride in it again, have to drive 6 hrs to go get car. Ford doesnt care!!! was told by my regional Ford customer service rep that vehicles do not come off of the assembly line perfect and thats why we have warranties.
A D V E R T I S E M E N T S
- Chidester, AR, USA