This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2013 Ford Flex. While attempting to pull out of the driveway at approximately 3 mph, the power steering ability became difficult and "service power steering assist" illuminated on the instrument panel. The vehicle was taken to smart Ford (1103 martin luther king blvd, malvern, ar 72104) where it was diagnosed that the steering gear failed and needed replacement. The manufacturer was notified and stated that the vehicle was not included in NHTSA campaign number: 15V340000 (steering). The vehicle was not repaired. The approximate failure mileage was 105,000.
The steering is off when turning left, right and while switching lanes. It's very hard to steer. It feels like a manual shift driving vehicle instead of automatic, having to use both hands just to turn the vehicle. It wasn't as hard at first to steer. You could tell the steering was off but still manageable. However, now it's at the point it's a must to get fixed. We scheduled an appointment to get it fixed now. I called the Ford dealership but was informed there are no specific recalls for my VIN#. I then called the number on owner.Ford.com website and spoke with a representative who also said my VIN doesn't have any recalls for steering. I referenced the recall# 15S18 as it relates to my problem. I was still informed my VIN# is not a part of the recall but to hold onto my receipt from the repair shop in case it happens to become part of the recall then we can forward them the receipt.
There is a recall on the electronic power steering for certain 2013 Ford Flex's. recall 15S18. The manufacturer says that mine does not qualify for the but the vehicle has the same symptoms as the recall campaign. The power steering was out on my vehicle, it locked up around a curve when I was doing about 50 miles an hour. The vehicle would not turn right, I crossed a lane of oncoming traffic and hit a tree on Sunday 11 18 18. I was on highway 70 in kingston Tennessee, headed eastbound. The steering wheel is very loose and in a bind as if the steering wheel was locked with keys out of the ignition. I hit the tree doing about 35 mph to 40 mph when steering became inop and the airbags did not even deploy. I was fortunate enough to be able to slow the vehicle from 50 mph to around 35 miles an hour before striking the tree or could'vebeen much worse. I sustained shoulder injury and can only hope that this vehicle becomes part of the recall because I could have very easily hit somebody head on and killed someone or myself. Very thankful to be here but this could have easily cost me my life.
Steering is stiff when turning left to right. Feels like easy/hard-hi/low sensation. Also high pitch squeal when turning steering wheel. Noise is coming from engine compartment.
- Palmetto, FL, USA
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Car just dies in the middle of driving and the steering systemlocks up. There has been a known recall for a fuel control module on Ford Flex, there is also known fuel pump problems with Ford makes and models. I have lost power twice. Had at the mechanic last month. Could not get it to die for an entire week in the shop. Now it is dead in a parking lot again.
The contact owns a 2013 Ford Flex. While operating the vehicle, the "power steering failure" message displayed and the power steering malfunctioned, which made the steering wheel very difficult to turn in either direction. The failure was not diagnosed or repaired. The local dealer (nashville Ford, 723 S. davis St., nashville ga, 31639) and the manufacturer were both notified of the failure. The failure mileage was 86,000.
While driving and parked the power assist goes out and becomes manual steering which is extremely difficult and dangerous.it has happened 3 time causing us an expense each time. There is currently a recall on this year and make for the steering but for some reason Ford is not covering all of them. Ours is one of them not covered and we obviously have the problem.
Well I was driving on the street and a light come up said power steering service after 10 seconds the steering wheel when super hard to turn and turn to the right side thank god I did not hit a car but I call to the dealer I tell them there was a recall for the steering gear rack and they said not for my car when this is happening and all Ford Flex 2013 the part cost $1300 brand new plus labor I don't know what to do and the seat belt is not working properly
My Ford Flex stalls while driving anywhere from 10 mph (in residential area) to 80 mph on highway. Electrical is still working the engine shuts off and I lose control of gas/brakes. Three warning signs pop up at the same time: Check brake system, collision warning not available, and service advance trac. Once I restart the car, the codes will disappear. The problem was intermittent at first, but now it's occurring more frequently. I'm too scared to drive my car now. Ford isnt being much help. I need help.
The contact owns a 2013 Ford Flex. While driving various speeds, the steering wheel seized. There were no warning indicators illuminated. The failure recurred several times. The vehicle was taken to a local dealer (mace Ford, 4501 S us hwy 41, terre haute, in 47802), but the failure could not be duplicated. The manufacturer was not made aware of the failure. The approximate failure mileage was 77,000. The VIN was not available.
The contact owns a 2013 Ford Flex. While driving 5 mph, the steering wheel seized. A dealer was not made aware of the failure. The manufacturer was notified and stated that the vehicle was not covered under a recall. The vehicle was not diagnosed or repaired. The failure mileage was 60,100.
The contact owns a 2013 Ford Flex. The contact stated that the vehicle failed to start upon turning the key in the ignition. The vehicle was towed to buckeye Ford Lincoln (2343 w Michigan St, sidney, oh 45365, (800) 700-0050) where it was diagnosed with a fuel pump module failure and the fuel pump needed replacement. The contact stated that the vehicle was repaired, but the failure persisted. The vehicle was then towed back to the dealer where it was diagnosed that the rcm module needed replacement. Upon further investigation, the failure was discovered to be a wiring issue from the fuel pump repairs. The vehicle was rewired. The contact stated that the manufacturer was made aware of the failure and a case was opened. While driving various speeds, the steering seized and the power steering was lost without warning. The vehicle was taken back to the dealer where it was diagnosed with a steering rack failure, which needed replacement. The contact stated that the vehicle was not repaired due to the cost. The manufacturer's was made aware of the failure, a case was opened, and the contact was referred to NHTSA. The approximate failure mileage was 72,018.
The contact owns a 2013 Ford Flex. After starting the vehicle, the steering wheel was very difficult to turn. Moments later, while driving, the "check charging" indicator illuminated. The cause of the failure was not diagnosed. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was offered. The local dealer was not notified. The failure mileage was 109,000.
"Ford Flex power steering assist failure and trac control malfunction. The epas motor on millions of vehicles are failing and very dangerous for Flex owners. I have found that from research on this issue that the epas motor is actually overheating and burning up the electric motor. Ford manufacturer has deliberately lied to NHTSA about what the actual problem is. This is a very unsafe condition for which they presented a recall on certain 2013 vehicles. I spoke with my local dealership about the issue and they responded that my VIN number does not fall in the campaign or technical service bulletins. Campaign for the recall is exactly what is going on with my vehicle but yet Ford wants to charge me money for the repairs and diagnostic when they are well aware that this is a manufacturer issue. It is a very unsafe condition which has killed and injured people. They just haven't gotten to the point to where they admit that it is on way more vehicles than they are admitting to. I am very disappointed that NHTSA is not forcing Ford to repair the vehicles that have the symptoms of the exact recall on a case-by-case basis at very least. I was traveling around 70 miles an hour down interstate I-40 when system failed and almost flipped my vehicle. How can a dealership not be responsible for this or how many people have to die before they do take responsibility? recall number is 15 S18 or 15V340000.
Repeated steering failures. Initial failure (spring 2016) occurred several months after collision repair (December 2015) done at dealer service department. Repaired vehicle came back with tighter steering than previously experienced. Failure in spring 2016 involved complete loss of power steering upon startup of vehicle. Shut down and restart did not restore power steering operation. Steering gear replaced by dealer service department. Second failure (spring 2017) involved loss of traction control, stability control, cruise control due to failure of power steering control module. Power steering control module replaced by dealer service department. Third failure (November 28, 2017) is loss of power steering gear upon vehicle startup. Shut down and restart restored power steering operation.
Power steering has gone out a few times in my Flex. First time was after it was parked, the wheels were turned out, it was started, and it was very difficult to turn and maneuver the vehicle in the parking lot. Second time, was this miring, I backed out of the driveway, and when I put the car in drive on our street it was again very hard to steer. Both times when I turned the car off and back on, it was like nothing was wrong.
I was doing a U-turn on a cul de sac and all of a sudden the steering wheel jerked and the motor died and when I restarted the car I had no power steering capabilities and the warning lights for the power steering control and the advance trac came on and the turn signals would not stay on without holding them in the up or down position.
A D V E R T I S E M E N T S
- Poyen, AR, USA