Noticed unusual squeak / rattle from front engine area of my 2013 Ford Flex AWD vehicle. At the same time steering felt loose or sloppy. These symptoms got progressively worse as I immediately drove vehicle approximately 8 miles to repair facility. Vehicle was inspected by certified technician and I was informed that the electronic steering gear was failing and that the vehicle was unsafe to drive and that steering could fail at any moment. Technician informed me that Ford had not issued a recall for this issue at that time. I authorized and paid for the repair of my vehicle. Recently, I discovered that Ford has issued a recall notice 15S18 for this issue. On Monday July 27, 2015, I contacted Ford customer service to request reimbursement for the repair. I was informed by the customer service representative that my vehicle was not included in this recall and that they could provide no further assistance. I am very concerned that Ford's recall notice for this issue does not include all vehicles, including mine, with this serious safety problem. I believe the scope of vehicles included in the recall should be reexamined. Updated 12/11/2017

- Auburn Hills, MI, USA

The contact owns a 2013 Ford Flex. While driving approximately 10 mph and making a turn, the power steering failed and the steering wheel became difficult to turn. The vehicle was merged to the side of the road and the engine was turned off. The vehicle restarted and resumed normal operation. The failure occurred three times. The dealer replaced the power steering assembly. The manufacturer was not made aware of the issue. The VIN was unavailable. The approximate failure mileage was 25,000.

- Dearborn Heights , MI, USA

The contact owns a 2013 Ford Flex. The contact stated that while driving at approximately 55 mph, the power steering warning light illuminated as the power steering assist failed. The vehicle was towed to the contact's residence. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The approximate failure mileage was 90,000.

- Athens, NY, USA

I was turning a corner and something popped and the car would not steer. The only thing that stopped the car was the curve, as I was making the turn, and that caused a lot of damage. Sutton Ford Lincoln in matteson, il said they would not repair the damages caused by the lemon-Ford-Flex that was sold to me because the vehicle was 300 miles out of the warranty. Sutton Ford Lincoln in matteson, il than said it would have to be reported to insurance. So I reported it to insurance and the repair shop, that was repairing the damages, said they found damage to the radiator (1,500 dollars worth of damages) which could not have been caused by the car hitting the curve. And that it looked like sutton Ford Lincoln in matteson, il raised the car inappropriately and caused the radiator damage. The repair company said, since the original place where the Flex was towed to (sutton Ford Lincoln in matteson, il) was located right behind them (across the alley), sutton Ford Lincoln in matteson, il caused the damage. And of course, sutton Ford Lincoln in matteson, il denied it and would not pay for the damages. Buyer beware - do not do business with sutton Ford Lincoln in matteson, il. Buyer beware - do not buy a Ford and if you do, do not go to sutton Ford Lincoln in matteson, il.

- Chicago, IL, USA