This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Power steering assist fault error received when I shifted the vehicle from park to drive and slowly attempted to drive out of my parking space. I searched recalls for 2013 Ford Flex and did find a recall number, 15S18, that per Ford customer service and the dealership does not apply to my vehicle but describe exactly what my issue is. The representative from Ford customer service stated I should have the vehicle inspected and if this is the issue to hold on to my service receipts in case there is a recall issued in the future. I know this is a valid issue they are just unwilling to cover it because my VIN is not part of the recall.
The contact owns a 2013 Ford Flex. When the vehicle was started, the power steering assist failed. The vehicle was taken to an independent mechanic who was able to retrieve the following diagnostic trouble codes: U3000-49 (control module internal electronic failure), U3000-72 (power steering control module failure), U0401 (invalid data received from ECM/PCM), U0401-72 (lost communication with BCM), and B1215 (body control module failure). The vehicle was not repaired. The vehicle was taken to butch oustalet Ford (located at 9274 us 49, gulfport, ms 39503, (228) 863-5525) for consultation and the contact asked what parts were necessary to have the vehicle repaired. The contact was referred to the parts department. The contact was informed that the steering gear assembly needed to be replaced (pn: EG12*3504). The vehicle was not repaired. The vehicle was not included in NHTSA campaign number: 15V340000 (steering). The manufacturer was informed of the failure. The approximate failure mileage was 97,000.
The epass electronic drive by wire steering system failed after 60K miles. This was the same epass system in the other 2013 Ford Flex that were part of the recall for the epass failure. When the epass system failed the vehicle lost power steering and couldn't be driven. I spent $2,500 on the new parts and my car was in the shop for a week.
While backing out of my driveway the steering started fighting against my input. It became impossible to even park correctly back in the driveway. Ended up leaving it in the grass. Turned vehicle off, restarted engine and steering resumed to normal. Now I don't trust the vehicle at driving speeds.
2013 Ford Flex with ~130,000 miles. Slow right hand turn into parking lot, complete loss of power steering in combination with "power steering failure" and "check advancetrac" warning lights. Research indicates a recall (NHTSA id: 15V340000, Ford 15S18, NHTSA) for my vehicle built between 9/7/2010 and 2/28/2012. As my build date was 12/12 it does not fall under the recall. I have confirmed this with my personal mechanic, a local Ford dealership (varsity Ford, ann arbor mi) as well as with Ford customer service. Symptoms of my failure are identical to those described in the recall. Mechanic followed technician instructions for the recall, by flashing/updating pscm module software. Steering appeared to be working normal. Subsequent warning light ~3days later of "service power steering" appeared, but steering was still functioning. My concern is that the software upgrade is "bandaid", if complete loss of steering occurs in the future, the situation might be different resulting an accident and/or injury. It appears the steering problem continued on cars built after Feb 2012, I have informed Ford customer service and complaint has been "escalated" to Ford regional customer service manager. I feel that the build date for covered repairs should be extended.
Driving our Ford Flex when the power steering intermittently gave out. It became hard to steer. Luckily it was at low speed pulling into a parking lot. As a result I hit a low planter and suffered body damage. Now the steering just groans when I turn the wheel. Dealer states nothing is wrong and the noise is normal. In doing my research I have noted that Ford addressed this problem in these vehicles by a recall. My vehicle was just out of range and now my local Ford dealer is telling me that they can not do anything for me. I cannot believe that Ford can arbitrarily pick a date and cut off when there are obviously still problems with this steering system and believe all 2013 Flex's used the same parts.
The contact owns a 2013 Ford Flex. The contact stated that the electric power steering and advancetrac warning indicators illuminated. Also, there was a loss of power steering and the steering wheel was extremely difficult to turn in either direction. Tomball Ford (22702 tomball pkwy, tomball, tx 77375, 281-351-3060) replaced the gear assembly, core, core return, a bolt and performed a wheel alignment. The vehicle was repaired. The manufacturer was notified of the failures. The failure mileage was not available. The consumer stated the vehicle was not included in the recall.
I had problems with both the power steering and the fuel deliver on my Flex. In both cases I found recall notices that are exactly the same as noted in the recalls. In the case of the power steering the dealer replaced the module for free because it was still under warranty but said my vehicle was not part of the recall. Now I'm having problems with the fuel delivery exactly as described in the recall but the dealer still says my particular vehicle is not part of the recall. I believe there are more vehicles than originally determined that are having problems. The dealer in this case is village Ford, 23535 Michigan, dearborn, mi. 48124. The car had been sitting while I was working (9 hours) and would crank but not start.
My wife was driving our Ford Flex when the power steering gave out. Not only did it give out it became violently hard to steer. Luckily it was at low speed pulling out of our driveway. She did have the neighbors vehicles behind her, but was able to brake safely and avoid a collision. In doing my research I have noted that Ford addressed this problem in these vehicles by a recall. My vehicle was just out of range and now my local Ford dealer is telling me that they can not do anything for me. I cannot believe that Ford can arbitrarily pick a date and cut off when there are obviously still problems with this steering system. My mechanic has advised me that the problem is the power steering module. The same module covered under Ford recall 15V340000.
The contact owns a 2013 Ford Flex. While driving various speeds, a grinding noise was present coming from the front end of the vehicle. Later, while driving, the 'power steering fault' message displayed before the steering wheel seized. The vehicle was towed to the contact's home. The vehicle was taken to autonation Ford burleson (850 N burleson blvd, burleson, tx 76028), but the cause of the failure was not determined. The manufacturer was not notified. The failure mileage was 162,000.
This is the symptom here: Summary Ford Motor Company (Ford) is recalling certain model year 2011-2012 Ford Fusion vehicles without a 3.5L engine and Lincoln mkz hybrid electric vehicles, 2011 Mercury Milan vehicles, 2011-2012 Ford Taurus, Ford Flex, Lincoln mks, and Lincoln mkt vehicles equipped with a 3.5L gtdi engine and 2013 Ford Taurus, Ford Flex, Lincoln mks, and Lincoln mkt vehicles equipped with any available engine. The affected vehicles have electric power steering assist systems that may shut down as a result of a steering motor sensor fault. Consequence if the vehicle experiences a loss of power steering assist, extra steering effort will be required at lower speeds, increasing the risk of a vehicle crash. What owners should do Ford will notify owners, and dealers will check the power steering control module (pscm) for diagnostic trouble codes (dtc). If dealers find any loss of steering assist dtcs, the steering gear will be replaced, free of charge. If, no codes are found during the pscm inspection, the pscm software will be updated, free of charge. The recall began on July 21, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S18.
greeting, I would like to file a complaint about the Ford Flex 2013 car. Ford has already recall some Ford 2013 cars with recall#15S18 but and excludes some of them from covering the recall, even though there are faults in those models. the problem may cause collisions, because the steering wheel is not working properly. Where the same issue and error message, as well as the repair method, and the car has not been abused, and the complete maintenance has been done with authorized dealership. Everyone complains of the same problem and the company still evades responsibility. the vehicle inspection report has been made by the agent, and the solution is matched with the mention in the recall. desired settlement: I think the recall #15S18 should be reviewed and verified to include all subsequent cars for that model. Please note: I contacted BBB and file complaint and they instructed me to communicate with NHTSA to report this problem.
The contact owns a 2013 Ford Flex. While driving 20 mph, the steering wheel was stiff and difficult to turn left and right. The contact called germain Ford of beavercreek (located at 2356 heller dr, beavercreek, oh 45434, (937) 429-1300) to notify them of the failure. The vehicle was not diagnosed or repaired. The manufacturer was notified. The failure mileage was 120,000.
I was driving with my family when the car lost all ability to steer.we went off the road into a grass median strip. Had the car towed to 5 star Ford and was told they have had a lot of sensor problems. When I asked if there was a recal on it I was told no I did not have the $6,200 for them to replace the rack two sensors and red lash the computer so the car is in my drive way waiting for the funds to be repaired.there is a serious problem with this power steering system when it went out I lost total ability to steer
The contact owns a 2013 Ford Flex. While driving out of the driveway, the steering wheel seized without warning. The vehicle was taken to an independent mechanic, but was not diagnosed or repaired. The contact called stevens Ford of milford (located at 717 bridgeport ave, milford, ct 06460, (203) 876-6464) and scheduled a diagnostic appointment. The vehicle was not taken to a dealer. The manufacturer was not notified of the failure. The approximate failure mileage was 108,000.
The steering wheel on the vehicle is almost impossible to use. When steering it takes great force to turn the wheel one way or the other. Feels like driving a car that has run out of power steering fluid, as though the steering has gone out. This has been happening for the past 12 months off and on and within the past month has become increasingly worse.
The contact owns a 2013 Ford Flex. When making a turn, the steering made abnormal noises. There were no warning indicators illuminated. Fox grand traverse (3464 us-31, traverse city, mi 49684, (231) 922-2000) informed the contact that the rack and pinion needed to be repaired. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was 80,000.
The contact owns a 2013 Ford Flex. While driving approximately 60 mph, the power steering suddenly malfunctioned and caused the steering wheel to become very difficult to turn in either direction. During the incident, the message 'power steering fault' was displayed. The failure was not diagnosed or repaired. The local dealer (caguas expressway motors, carr #1km 30.1, caguas, pr) and the manufacturer were notified of the failure, but no assistance was offered. The contact was informed that the VIN was not included in NHTSA campaign number: 15V340000 (steering). The contact indicated that the vehicle experienced the same symptom listed in the recall. The failure mileage was 78,000.
A D V E R T I S E M E N T S
- Peoria, AZ, USA