This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Sudden loss of electronic steering assist without warning numerous times on my vehicle. Nearly caused me to get into an accident the other day. Contacting dealer this week. Ford needs to fix this problem.
I was driving down I-285 (Atlanta) with my two daughters in the car and both the -??Service Power Steering-?? and -??Service AdvanceTrac-?? lights came on. About 10-15 min into the drive, it became really hard to turn my steering wheel. We were still about 30 min from our house so I had no choice but to drive very slowly until we could get somewhere safe. While trying to turn off the interstate, my steering wheel completely locked up on me!!! Now my car is at my mother-??s house because I couldn-??t drive any further in fear of an accident. My mechanic put this car on a computer and no codes showed up. From my understanding there was a recall for this particular issue. The dealer I purchased the car from stated they were not aware of this issue and the car showed no signs that the power steering was about to go out.
While taking a sharp right turn onto a freeway onramp from a stop at an intersection, the vehicle made a "ding" notification sound from the dashboard and powerfully flung my steering wheel against the way I was steering. If there was an adjacent lane where I was driving, the vehicle absolutely would have veered into the oncoming lane. I was able to overpower the steering wheel and force the vehicle to the shoulder, where I noticed "power steering fault" displayed on the dash. I powered off the car, waited a few seconds, and powered it back on, and it worked after that.
The electric power steering stops working randomly allowing no assist until vehicle is shut off and restarted. Ford does have a recall for this same issue Ford slightly older vehicles with the electric power steering. When the power steering failure happens, vehicle is in motion and trying to turn, low speeds only so far.
The contact owns a 2013 Ford Flex. The contact stated that while driving approximately 35 mph, the power steering fault message displayed on the instrument panel and the steering wheel became difficult to turn in either direction. The vehicle was towed to the local dealer walnut creek Ford located at 1800 N main St, walnut creek, ca 94596 who diagnosed that the power steering rack was faulty and needed to be replaced. The vehicle was repaired and the failure was remedied. The manufacturer was notified of the failure. The contact was informed that the VIN was not included in NHTSA campaign number: 15V340000 (steering). The contact indicated that the vehicle had experienced the same failure listed in the recall. The failure mileage was 92,349.
- Bay Point, CA, USA
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I was making a right turn on a residential street and all of a sudden couldn't steer my steering wheel. My dash lit up like a christmas tree and gave me a power steering assist fault message. I pulled over and tried to restart the car and immediately got the power steering assist fault message again. It was scary and very dangerous. I now have no power steering and apparently my vehicle does not fall under the recall. It is my understanding that there are thousands having this issue. If Ford really cared about our safety they would at least meet us halfway with the cost of repairs. I'm looking at over $2000 out of pocket. This is frustrating and painful for me as I have rheumatoid arthritis and it causes stress on my joints to drive it as is. I am now terrified every time I get in my car to drive.
While driving at low speed (< 20 mph), within 20 seconds of beginning a trip, the car gave a warning dialog (see attached photo) and the steering wheel became very difficult to turn. It took all of my strength to keep it on the road. I pulled over to the side of the road safely. After shutting down the car and restarting it, the problem was temporarily resolved. The next time I drove the car, the problem recurred, and since then has recurred every time I try to drive it.
Electronic power steering assist stoped working and warnining message on dash display.fracture of rear toe link recall#20V072 have not been repaired as of 8/30/2020
Power steering went out in reverse. Turned vehicle off and restarted power steering came back. Went to Ford garage software and steering had to be replaced. Car has 82K miles. Ford would not cover this under the recall.
Driving down the road when suddenly lost all power steering without notice. Alert showed up on dashboard. Very hard to control especially at slow speeds. Brought to Ford dealership and they will not honor the recall since it doesnt apply to my VIN but everything else they recalled for matches my car.
The steering went out one week ago. Checked all the recalls it matches the description of problem and meets all the timelines but was somehow like the rest not included in the recall. Dealer is presenting me with charges in excess of $2000 to repair. I have tried to resolve the issue with Ford to no avail. No one can do anything. The vehicle is unsafe to drive and I have to pick the vehicle up tomorrow. The steering is nearly completely gone.
While I was pulling out of my work parking lot, the power steering failure light came on and the steering became extremely hard to control. Unlike older vehicles without power steering, it was very stiff and hard to control no matter what speed I was going. When I looked up the issue there is an open recall for the exact same problem and even in the year car that I have. When I called in to get it covered under the recall they say that my VIN is not covered in the recall. They clearly know this is a safety issue and it's happening to my type of car. Had my wife been driving with our kids and didn't have the strength to control the car home who knows what might have happened. This is a huge problem and according to several forums I have read, I am not alone. This needs to be addressed to the full extent of the problem before someone is killed.
The contact owns a 2013 Ford Flex. The contact stated that after the vehicle was started, the power steering assist warning light illuminated and the vehicle became difficult to steer in either direction. The vehicle was restarted and the vehicle operated as designed. The vehicle was taken to healy Ford located at 2528 NY 17M, goshen, NY 10924, to be diagnosed. The contact was informed that the steering gear needed to be replaced. The vehicle was not repaired. The contact was informed that the vehicle was not included in NHTSA campaign number: 15V340000 (steering). The manufacturer was informed of the failure. The approximate failure mileage was 200,000.
I was backing out of my driveway and the power steering assist fault came up and I couldn't steer my car. It won't go away and I'm not able to drive my car safely with my family.
Power steering went out while driving at 70 mph on I-95 exit. Vehicle veered off into ditch. Luckily a nice person saw me go over the road and pulled the car out. Car was taken to Ford who then charged me close to 3,000 to replace a computer module. Has happened another time since then..
Electric power assist steering (epas) completely out and wheel can barely be turned. No power steering. My Flex was sitting on the top floor of a 7 story parking garage. I started it up to move down to get a closer parking space next to the floor I was accessing. I cannot afford the quoted steering column $3000 replacement I was given. Some recall is out but does not include all Ford models with this application, including mine. You call Ford for help or assistance and they read off their given answer... your vehicle does not fall under the recall.
This has been happening since January and 3X on 3/3/2020. While driving down a circular garage from work the vehucle shut off and power steering stopped almost heading me into the concrete barrier. It has been twice on side road when it shut off and steering was disabled and all 3X no warnings. Now for the 5th time as I put car in rwcerse the power steering shuts off with no warning and I become disabled. Have to wait and restart car. Its very dangerous and see complaints all over Ford blog and Flex forums..very scary to allow my daughters to drive..please have a recall or assist financially. Their telling over $2,800..thats crazy..
2013 Ford Flex. Consumer writes in regards to illuminated power steering light. The consumer state while driving the power steering went out with a very short notice. While attempting to stop the vehicle slowly ran over a curb. There was no damage. The manufacturer was notified and stated the vehicle was previously repaired for the failure. The manufacturer denied any additional assistance. The dealer denied assistance due to the code only showing that the vehicle failed due to impact, and not that the pscm failure was the cause of the impact.
While driving my 2013 Ford Flex the power steering disappeared and I almost lost control of the vehicle. I pulled over and turned it off, when I started it back up the power steering returned to normal. I stopped at my destination but when I returned to leave I found that the power steering was not responding. I drove it home with great difficulty. This repeated several times over the next two weeks, functioning at the start of the day but failing after the vehicle was turned off. The power steering finally gave out altogether. I checked and found that there was a recall that was announced on June 02 of 2015 for this exact issue covering Ford flexes from 2010 to 2013. I scheduled an appointment with my Ford dealership to get the issue resolved. I was told that my vehicle was manufactured a few months after the recall date, which covered vehicles manufactured up until Feb 28th of 2012. I can't understand one, how does a recall cover the years 2010 to 2013 but has an end date for eligibility of 2012?, the recall was announced on June 02 of 2015 and my vehicle suffered the exact same issue of those that the recall extend to. As well as what was done to remedy the part failure after the June 02, 2012 date that my vehicle (suffering the same malfunction/failure and manufactured just outside of the end date of the recall) was not included in the recall? I have found that the issue is within the sealed steering assist assembly itself witch suffers heat damage due to the placement of other components. Heat shielding within the unit has been reported to break down, resulting in the interior components to fail due to excessive heat exposure.
A D V E R T I S E M E N T S
- Grafton, WI, USA