This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Truck has 30,129 miles driven. As car shifted into gear to drive, it suddenly went into neutral gear while driving. This was following a loud bang like sound followed by a rough shift into neutral. Truck eventually shifted back into gear. Truck has been at dealership for about a month, waiting for parts to repair/replace the transmission. Dealer service provider stated that this was a manufacturing problem.
Ford has issued two recalls for my vehicle. I've included the Campaign/NHTSA# for each below. 22S53/22V623 22S26/22V250 In each case I have sought to have the vehicle repaired and in each case my dealer has said that Ford does not have parts available for their service department to make the repair. I've waited a reasonable time without any update from either Ford or my dealer prior to submitting this complaint. Ford has an obligation to make recall repairs within a reasonable time of announcing the recall. Their failure to do so could place consumers in danger. Otherwise, why would they initiate the recall in the first place? Anyway, I thought this was unacceptable and felt the need to complain. Thanks, [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Took our vehicle in for regularly scheduled maintenance - oil change and tire rotation. Received a call from the dealership stating that when they removed the left rear tire the axle retainer bolt was broken and fell out. The service technician phoned to let us know that this needs to be fixed and would have to order parts. Also informed us that there is CSP BULLETIN 22B34 issued on February 14, 2023 for certain 2021 F150-??s. This recall only pertains to vehicles built between May and September 2021. Our truck was built in December 2021 and is not included in this bulletin. However, my vehicle has experienced the same critical failure as trucks built between May and September. In addition, this part is on a national back order with no known date of when the part will be available. I am bringing this matter to your attention because this is a serious safety issue and needs to be addressed. Unsuspecting individuals can be driving their vehicles without any knowledge of this potential safety issue. My truck is currently at the dealership and I only have the above information that was provided by the Ford dealership-??s service department.
UNKNOWN: I was driving through light to moderate rain. I was following traffic probably at about 35 mph. I was driving in normal mode (no cruise control active) I saw a warning message out of the corner of my eye pop up on my dash (I didn't see what it was because it went away quickly after it came up). Soon after that, a bunch of warning messages started popping up on my dash one after the other. Then my engine shut off (dash still working, sync still working, power steering still working, brakes still working). Luckily, I was able make a turn and then coast into a gas station. Could have been a different story if I was somewhere else. I came to a stop, put it in park, (this is the unfortunate part, I franticly clicked through all the warnings without reading them), then I pressed the start button and turned the truck off. If I was the guess at what I remember seeing, I think I saw messages related to blind spot monitoring and other driver assistance stuff. After about a minute, I turned the truck back on. It turned over fine, but only idled about 20 seconds, and then turned off. Same situation as before except I wasn't moving this time. After calling a few people and a tow truck company (maybe 30 minutes later), I tried one more time to turn on the truck. This time it stayed on and idled normally. I left it on for about 10 minutes and then shut if off. I ended up having it towed because I didn't want to test my luck driving it. It is currently at a Ford dealership being serviced. The latest update that I have received is that the tech ran a diagnostic and could not duplicate the issue.
- Savannah, GA, USA
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Rear Axel Bolt Failure. Please help. This has been an issue for over a year with newer F150s. Most failures occur on the "Max Trailer Tow Packages" with the "floating rear axel". You'll see multiple failures on new trucks. Mine has ~18k miles. Dealer says it's unsafe to drive. Many are finding broken bolts incidentally when getting tires rotated. Others like myself hear it rattling. Someone will get hurt. I have a rental car provided by ford because it's deemed unsafe.
Rear Axle bolt broke while driving. I have visited the dealer and made an appointment. They have told me that the truck should not be driven aggressively, and that they will have the truck for a few days for the repair. After being on Ford Forum, I am seeing that this is a common faulty part that seems to be occurring quite often. In some cases both axle bolts on the same vehicle has broken. We are in the winter months and this is causing my 4 -Wheel drive to not operate/function correctly.
Passenger side rear axle bolt failure. The bolt sheared off completely and was found rattling inside the center cap. Dealer states vehicle cannot be driven. Ford will provide rental until repaired but can-??t provide estimated repair date.
While traveling at around 70 mph, the truck felt like it losing power. As I further step on the accelerator, the truck didn't response. The truck then jerked and shifted to gear 9 and jerk again then shifted back to gear 10. This happen for about 10 to 15 minutes and back to normal. During this time the truck loss the ability to accelerate. This happen during the cruise control engaged and also happen without the cruise control engaged. When this happen, the truck had about 35,000 miles and it happened during a road trip from Southern California to Flagstaff, AZ. The problem also happened on the way home. The problem was not observed as the truck travel at 65 mph or less.
I have now had BOTH sides of my rear axle bolts shear off. Both times discovered while rotating tires, the head of the axle bolts were completely broken off
The contact owns a 2021 Ford F-150. The contact stated while driving from a complete stop, the vehicle hesitated to respond and made an abnormal banging sound while responding. There was no warning light illuminated. Additionally, the contact stated that the transmission was slipping while driving. The vehicle was taken to the dealer where the failure could not be duplicated. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 17,900.
The truck makes a loud clunking noise when shifting from park to drive. It also gets stuck in first gear sometimes and I have to turn the truck off and wait a little bit and restart it.
When I was going to back in my drive way the truck would not come out of drive. Tried shutting truck off to reset it and would not reset. Truck was now not able to move had to have it towed into dealer ship. This could be very dangerous situation
Driving in the morning to work and heard a noise on 12/07/22. Made appointment to take to Ford dealer for 12/08/22. The did inspection and found an axle hub bolt broken. Said it was unsafe to drive like that.
2021 Ford F-150 PowerBoost Lariat, 3.5 V6, with Max Tow package - right rear axle bolt sheared off at about 11,000 miles. Cause to look included squeaky/screeching sound in right rear on both braking and with acceleration. Upon removing center wheel cap discovered axle bolt had sheared off and was simply sitting in the cavity of the center wheel cap.
The axle bolt sheared off at some point since the last tire rotation. The truck has approximately 55,000 miles on the odometer and the last tire rotation was performed at 35,000 miles. Somewhere in the 35,000 to 55,000 mile time frame the bolt on the end of the axle sheared off. When the wheel was removed at 55,000 miles the bolt head and washer fell out. The only thing that has been done to the rear wheels are tire rotations. No other maintenance that would require the hub or brake assembly to be removed has been performed.
A D V E R T I S E M E N T S
- Arlington, VA, USA