This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Ford has issued two recalls for my vehicle. I've included the Campaign/NHTSA# for each below. 22S53/22V623 22S26/22V250 In each case I have sought to have the vehicle repaired and in each case my dealer has said that Ford does not have parts available for their service department to make the repair. I've waited a reasonable time without any update from either Ford or my dealer prior to submitting this complaint. Ford has an obligation to make recall repairs within a reasonable time of announcing the recall. Their failure to do so could place consumers in danger. Otherwise, why would they initiate the recall in the first place? Anyway, I thought this was unacceptable and felt the need to complain. Thanks, [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
The contact owns a 2021 Ford F-150. The contact stated that the windshield wipers were operating erratically. There were no warning lights illuminated. The contact received notification of NHTSA Campaign Number: 22V142000 (Visibility) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The approximate failure mileage was 17,888. Parts distribution disconnect.
The contact owns a 2021 Ford F-150. The contact stated while driving 55 MPH, the contact activated the front windshield wipers, and the driver-??s side wiper arm separated from the wiper motor. The vehicle was not diagnosed. The dealer was contacted and stated that the failure was a known failure and confirmed that the VIN was not included in NHTSA Campaign Number: 22V842000 (Visibility). The manufacturer was contacted and advised the contact to file a complaint with the NHTSA hotline. The failure mileage was 49,350.
I have contacted the dealership several times and was told i am on the waiting list for over 6 months. my windshild wipers stopped working last week in a storm and had to stop along a highway to hand clear my windshield so i could make it home. finally i got the windshield wiper to work in the fastes mode but then the whole windshield wiper came off on the drivers side... I was out of town and called other dealerships near by and was told i need to bring it to them to see and then ford would have to approve and it would be 3 months from then until they get the part. i moved the windshield wiper to the driver side and had to hand turn it on each time to make it work. i went to dealership today and was told the 1st appointment to check it was in 6 months...and then they would order it. i was told to park my car because it was not safe to drive. but no loaner car was available. and my car is no longer uder warranty.... none of my other recalls have been addressed by ford
- Reno Nevada, NV, USA
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NHTSA Recall 22V142. This has been too long for "getting the parts." I called a Ford dealer today and was told there is no ETA on parts. I reached out on 10/19/2022, but that isn't when we were first contacted. The longer it gets "put off" the more we feel like we are jeopardizing our safety. God forbid, if something happened either to us OR another driver/person. We are frustrated with the process. Thank you for your time. * as I read further... just because nothing has happened doesn't mean a lot.
Received recall notice in March, 2022. Took vehicle in to confirm and was told that the wiper motor would need to be ordered and that it was expected sometime in August. I've called the dealer twice now and was told the motor was still on order. Today (November 10, 2022) the dealer informs me that the part cannot be ordered from Ford until it fails and is confirmed by the dealer as to failing. If this is a safety recall, why would it need to fail to be acted upon. I live in a climate where we get rainy weather for months at a time. Having a wiper motor fail while driving is a situation waiting for disaster.
Ford issued recall 22S12/22V-142 on March 13, 2022, and stated, "parts are anticipated to be available late-second quarter". I have been in contact with the Ford dealership in my hometown since April about this recall and was continuously told the parts are not available. My wipers had been functioning intermittently until last week while raining, my wipers completely stopped working as I am driving home on the interstate. I called the local Ford the following morning to inquire about the recall and was again told that the parts aren't available. Ford stated I could drop my vehicle off for 3 days so they could perform diagnostics on my vehicle, order the appropriate parts, and then return once the parts have arrived. I informed them that I commute for work and cannot be without my truck. They told me I would not be given a rental unless I wanted to pay for one through another company! After being frustrated with local Ford dealer, I called the corporate office and was told "there is nothing we can do at this time". This is completely unacceptable behavior. The recall has been issued for months and owners who have vehicles without windshield wipers should be taken care of immediately. This is a huge safety hazard! I am beyond upset about this situation and Ford is not taking responsibility the way they should. Why should I be the one to pay for the rental vehicle when it is their equipment that has malfunctioned? Completely unnacceptable.
Wiper blade recall 22V250 for F-150 - have tried scheduling to get recall fixed with Koons Ford Sterling, VA since May. They are still unable to fix recall due to inadequate scheduling and unavalialbe parts. Same issue with unintended tailgate opening recall number 21M08.
The recall (22S12) was received. This has not been repaired. The manufacturer and dealer have not taken care of this. We are months past when the parts were supposed to be available (2nd Qtr 2022).
In April 0f 2022 I received a recall notice NHTSA 22V142 stating that my windshield wiper motor could stop working at any time. The recall has not been taken care of as of today 9-21-2022. I spoke with my dealership yesterday and they said that they have been told by Ford Motor Co. that they are Not to order the replacement motor to fix the issue unless the customer comes in with a broken motor. Why do we the customer have to wait until the motor stops working before this issue is fixed" What if it breaks during travel in heavy rain? The recall does state that this issue increases the risk of a crash. Ford is still building trucks that requires the part needed to fix my truck, so why am I having to risk getting caught in the rain" your help would be greatly appreciated.
Complaint 1: Mar 14,2022 Manufacturer Recall Number22S12 NHTSA Recall Number22V-142 Parts for recall has not been made available yet, promised for 2nd quarter. We are not into 3rd quarter. How can Ford still produce new trucks if parts are not available to fix existing trucks on the road as it is a safety concern? Complaint 2: Error code P2C44 - requires replacement of Auxiliary Battery Insulator from Ford's internal doc SSM 50976. Was told part is also backed ordered for 45 days. Again how can Ford build new trucks if parts are not available! Please make them fix existing trucks on the road first before new trucks are built! What good are warranties when it takes months to fix.
I have been waiting for the wiper motor recall for months. Called Ford and they said there isn-??t a recall after all. I am to wait for the wiper motor to quit and then they will order parts. Doesn-??t sound safe to drive in the rain without a operating wiper motor.
Nothing happened, I'm filing a complaint about inaction on Ford remedying this recall. It's been 4 months and counting on getting this wiper recall fixed due to no parts available. How can that be when Ford is still building F150's and filling orders but leave the vehicles driving on the roads hoping the windshield wipers don't fall off. Unreal!
The contact owns a 2021 Ford F-150. The contact stated while using windshield wipers, the wiper arms detached. There were no warning lights illuminated. The vehicle was not diagnosed or repaired. The VIN was not included in NHTSA Campaign Number: 22V250000 (Visibility). The approximate failure mileage was 15,200.
The contact owns a 2021 Ford F-150. The contact stated that the front windshield wipers failed to operate properly. The contact stated no warning light was illuminated. The contact took the vehicle to the local dealer, where it was diagnosed with needing the windshield wiper motors to be replaced. The vehicle was not repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 2,000.
The windshield wiper arms are defective as pieces of metal from the splines have come off and I do have them. I asked the dealership to check it when I had the last recall and oil change and evidently they did not even check it. I called Ford customer service today and the customer service rep said that my particular vehicle was not covered under the recall as it did not apply. Evidently they don't understand that there are more vehicles with the problem as mine is very evident. Consumer's vehicle was not part of the recall as they did see and have the parts that have fallen out of the wiper arms. They said that they can replace it under warranty but are not able to get the parts as they are going to the recall vehicles.
The contact owns a 2021 Ford F-150. The contact stated that while driving approximately 55 MPH in a rainstorm, the front windshield wipers became inoperable, causing a visibility hazard for the driver. The vehicle was taken to the local dealer who diagnosed that the wiper motors were faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure but no assistance was offered. The contact was informed that the vehicle was not included in the NHTSA Campaign Number: 22V250000 (Visibility). The contact stated that the vehicle had experienced the failure listed in the recall. The failure mileage was 17,250.
A D V E R T I S E M E N T S
- Austin, TX, USA