This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
There has been an issue with front LED lights where they go out. It-??s an electrical issue where my truck had both replaced and still in warranty this caused almost hit accidents a night. Many vehicles warned me by flashing the high beams. Also another issue is the transmission where it creates a huge jerk on the transmission causing a change in shift. Almost had an accident caused by it. No police involved and no accidents.
Wipers failed during rain storm. Wipers initially started to operate sporadically and then stopped. Later they worked fine. Wipers then started to fail to operate every morning but if switch left on would randomly start working. Vehicle was taken in for service Vice but was told the issue could not be duplicated. As weather reached freezing temperatures wipers quit working completely. Replaced wiper motor myself and issue was fixed. Found out after replacing the motor had been previously replaced as part of a safety recall in April 2023.
I am writing to bring to your attention a critical safety issue affecting my 2021 Ford F-150, caused by a recent SYNC software update. On or around August 2024, Ford issued a software update that has resulted in significant malfunctions in multiple vehicle systems, including intermittent freezing and non-responsiveness shortly after vehicle startup. These issues persist for several minutes, severely impairing safety features-?"most notably the federally mandated backup camera that all vehicles sold after 2018 are required to have for driver and pedestrian safety. Following Ford's issuance of a recall number, I scheduled a service appointment with my local dealership and was later informed that Ford's specified service procedures would incur additional charges since my vehicle is now out of warranty. Ford has indicated that rolling back to a previous software version is not an option, as only Ford has access to the software. The company further requires an official diagnostic assessment at an estimated cost of $500 to $1,000 to even consider covering part of the repair costs. This approach is unreasonable, given that the malfunction originates from Ford-??s own software update and directly impacts the safe operation of the vehicle. This is especially concerning as it compromises the backup camera and other critical driver-alert systems, which could lead to severe injury or even fatalities if the issue remains unaddressed. This issue is not isolated; a significant number of Ford F-150 owners are reporting similar problems on public forums, where Ford has acknowledged the software defect but has not offered a resolution without additional financial burden on affected customers. Given the safety risks posed by the non-functional backup camera and the importance of fully operational driver alert systems, I urge the NHTSA to investigate this matter. Ford-??s reluctance to address this defect without cost to owners directly undermines the federally mandated safety standards that
Ford issued NHTSA recall 22V142 for my 2021 F-150 truck. The windshield wiper motors were known to fail. I was told by the Ford customer service representative on CAS-51684816 that Ford has not replaced this part with a new one, and the faulty motors are still being installed. My wiper motor was "replaced" under warranty on 5/18/2023 with 39,836 miles. The "new" motor then failed on 9/24/2024 at 69,600 miles, so the wiper motor only worked for a little over a year and 30,000 miles. The wiper motor also failed during a thunderstorm, and I had to pull over to the side of the road. My truck was then hailed on later while parked waiting for the storm to pass by. The Ford dealership charged me $382.01 for the "replacement" motor. Either the replacement part was defective, or the part was not replaced at all, and it was just listed on the paperwork.
The contact owns a 2021 Ford F-150. The contact stated that the vehicle was taken to the local dealer to be repaired under NHTSA Campaign Number: 23V163000 (Visibility). The contact stated that after retrieving the vehicle, there was an abnormally loud clicking sound coming from the windshield wipers. The contact stated that the wipers had went past the windshield. There were no warning lights illuminated. The vehicle was taken back to the local dealer, where an unknown part was replaced. The vehicle was repaired, but the failure recurred. The vehicle was taken back to the dealer, who informed the contact that there was no warranty coverage on the vehicle and informed him provided the cost for a diagnostic test. The vehicle was not diagnosed or repaired. The manufacturer was contacted and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 70,000. The VIN was not available.
- Elma, WA, USA
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I contacted a local Ford dealership: Hempstead Ford, 301 N Franklin St, Hempstead, NY 11550, (516) 363-1579 to perform multiple safety recalls issued by NHTSA. The service department refused to schedule me for service because I did not buy the vehicle from their dealership. I reported this to Ford Customer Relations and was told that they cannot force the dealership to service my vehicle. I believe this is illegal.
There is a recall for my vehicle that I cannot get fixed unless I go 150+ miles away to get it serviced at another dealership. The dealership near me, which is where I purchased new from, says it needs to go to a dealership that has a body shop which theirs does not have. I don't think it should be on me to drive half the state to get remedied and why they can't use a local body shop to perform the repair. And they won't even give me the names of dealerships that I could use. Manufacturer Recall Number 21C06 NHTSA Recall Number 21V090
My windshield wipers stopped working. It seems the wiper motor still kicks on and I can hear it move, but the wipers don-??t move and are stuck. It-??s almost as if the wipers are off track or something. Once my vehicle was stopped, I was able to move the wipers back down, but it won-??t move after that. I can still hear the motor turning on though.
F150 is experiencing interior leaking from the windshield and other areas that Ford is unable to identify the cause. This can cause visibility issues and damage to electrical components resulting in a safety issue. The leaking causes the floor mats to be wet, which have also caused my foot to slip off the control petals. This could cause an accident. Ford is not able to identify the source, they were able to reproduce the leaks in the firewall but can't identify the source. Ford doesn't acknowledge this is a major issue and has only offered to caulk and seal in the most common areas. It was in the shop for four days March 25-27 and 22-23 2024. There are no warning issues just went floor mats and visible water on the interior of my windshield which I demonstrate to the dealership.
The contact owns a 2021 Ford F-150. The contact stated that while her husband was driving at an undisclosed speed, he became aware that the windshield wipers were not functioning. No warning lights were illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the windshield wiper motor. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 22V142000 (Visibility). The VIN was included, and the vehicle was repaired, but the failure occurred. The manufacturer was notified of the failure but did not assist. The failure mileage was 69,000.
The contact owns a 2021 Ford F-150. The contact stated that on three occasions while the vehicle was parked, and while driving at various speeds, the driver-??s side windshield wiper detached. The vehicle was taken to a dealer where it was diagnosed that the driver-??s side windshield wiper needed to be replaced. The vehicle was repaired three times however, the failure persisted. The manufacturer was notified of the failure. The failure mileage was approximately 7,000.
The passenger side windshield wiper failed to operate during a rain event. I later removed the wiper arm and observed that the knurled surface of the wiper arm was damaged beyond repair.
Ford recall on wiper motor(22V142- March 14 2022) and wiper arm(Recall 23V163- May 2023) are taking an unreasonably long time to be rectified. The answer they give is parts not available yet. I find it intolerably too long for remediation. I truly believe Ford is purposely stalling and should be fined.
In the last year I have taken my F150 powerboost in Autonation Ford Orange Park in Jacksonville, Florida twice for recalls. For recall NHTSA # 22S26/22V250 the service department said they were ordering parts and would contact me when they arrived. Never contacted me, even after follow ups. I have recently taken my there for recall NHTSA 23S35/23V509. They have not contacted me.
Since the recall was first issued on March 14, 2022, I contacted the local dealer 5 times (4 in person during normal maintenance and one by phone) to address the recall. Issues have happened continuously and the latest was on July 22nd, 2023. The dealer is: Joe Cooper Ford of Edmond - 600 W Memorial Rd, Oklahoma City, OK 73114 - Phone: (405) 475-9000 Every time they stated they do not have the parts to perform the fix and they would contacted me once they received the part. This is over a year and I reported to them the erratic behavior of my wipers to no avail.
It's been back to Autonation dealership 3 times already, twice I had a appointment for this recall. After I get there, they tell me that they can't get the part until late this year. Went to a dealership in Texas they tell me the part is available put only to fleet and lease program trucks. My wiper are only working on the high setting. I drive a110 mile to work and back and never know when they are going to quit. The recall has been going on for 18 months. I asked them what happens if they quit completely. They just look at me and say we don't know. Can I use the Lemon Law for this
2021 Ford F-150 is equipped with 360 camera system and a backup camera. The 360 camera system failed within the first year of service. This left only the backup camera functioning. The dealer attempted to fix the camera system and resulted in all cameras including the backup camera not working. One year later ford claimed to have a part to fix all of the cameras. When it arrived at the dealer they reported that the software needed updated and the process would take approximately 3 hours. The next day the story changed again. Now it didn't need the part and Ford was advising that the software upgrade would cause more problems and not fix the cameras. The vehicle is now 2 years with 19,000 mile and still covered by a bumper to bumper warranty. The backup camera is a required safety devise on all new vehicles. I have a young child who is at risk because of this failed safety devise. Dealer reports no known fix at this time. Vehicle has been inspected by Ford dealer. Ford refuses to provide a loan vehicle until problem is resolved.
2021 FORD F150 PICKUP- Consumer states "I Purchased a new 2021 Ford F150 pickup from Capitol Ford in Carson City Nevada. I have 5-6 outstanding safety recalls. I having been trying to get the dealership to give me an appointment date for these for over a year and a half. I have also contacted Ford Motor Company who contacted the dealer last tall to try to get me an appointment. At the time the dealer told them I was scheduled to be called March of 2023 to schedule an appointment. Its now almost June and I still have not received an appointment. The next closest Ford dealer to me is over sixty miles away so it is not easy for me to go there nor do they give me a loaner or transportation to and from that dealership. I have asked Ford to buy back the pickup since, with this many outstanding safety issues I feel I paid them a lot of money for an unsafe vehicle that they and the dealer have not resolved. I'm asking you to contact Ford and get them to buy back this unsafe vehicle." Looked up NHTSA safety recalls from VIN: 21V090, 22V142, 22v193, & 23V163.
A D V E R T I S E M E N T S
- Smyrna, GA, USA