This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
I have contacted gus johnson Ford numerous times to have my recalls fixed they always tell me they are ordering the parts. This started over a year ago in the winter with my door unabkle to close. I need my recall fixed asap
While driving I recieved a brake fluid level low warning light. Proceded cautiously to work approximately a mile away without any issue. Looked at the reservoir and found it to be nearly empty. After the truck sat I went to leave work hoping to make it to a parts store to get brake fluid. Got in to start it and the pedal went completely to the floor with no resistance. Hitched a ride to get fluid and topped it off. I got back in and headed down the road making it no more than a mile before I completely lost my brakes. After service this was apparently caused by a faulty seal in the master cylinder pumping all the brake fluid into the booster. A problem Ford has had with previous model years and recalled. This type of failure leaves no evidence of a leak. This was a sudden and complete loss of the ability to stop my vehicle except for the parking break. Dangerous to say the least.
The sync 3 systems functions poorly or not at all. Often times it stalls, freezes or becomes unresponsive which can cause the following to happen. The screen goes black and I am unable to adjust the climate or use the radio. All functions are disabled. The screen get stuck with the backup camera on and all of the controls are disabled, including the climate control. The screen is unresponsive to the touch and the climate control, radio and all other functions do not work. The navigation gets stuck on the screen and the location is inaccurate and you cannot make other changes, including to the climate control. It does not matter if the vehicle is in motion or stationary as the sync 3 system does not function either way. This happens about every time I drive the vehicle but I had to enter a single date in the system. I asked the dealer about this but their response was "did you get the extended warranty?".
Third brake light started leaking water into cab which ran down under carpet on driver side causing mold and mildew inside cab which is a very bad health risk for people I cant even drive it because of the mold smell have to replace the complete carpet
- Greensburg, PA, USA
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Rear defogger on sliding rear window has become completely disconnected. Poor design. When automatically opening sliding rear window, the defogger mechanism gets caught on rear seat eventually, this lead to the rear defogger disconnecting and breaking off from his housing.
The doors (especially front driver side) often do not latch shut when the temperature is below freezing. The latch mechanism appears to be freezing. If one doesn't realize the door is not fully latched, it may swing open while on the road. I had to hold the door with one hand in order to prevent the door from swinging open. I will be bringing the truck to the dealer for the 18N03 recall despite the fact that many other F150 owners state that this does not fix the problem in many cases.
My husband was driving home from work when he heard a pop that sounded like a balloon bursting and he smelled something burning. He did have the rear sliding window open partially. When he got home, he looked the vehicle over to find his back window had shattered. Our insurance covered it 100% but this appears to not be an isolated incident. I went online and learned that has happened to other Ford F150S and Explorer and Ford will not accept responsibility. I am going to put a complaint in with them as well.
Vehicle idles rough and stalls after driving for about 30 minutes or so. Rpms drop to below 500, vehicle shakes and sputters, and sometimes dies. I have had the vehicle die multiple times before turning at a stop light/sign.
I was told by the sales person, (xxxxx), that the truck is under a bumper to bumper warranty, and a Ford company warranty that includes even the light bulb. After just few days of driving, I noticed some vibration of the truck, bad oil burning in the cabine, griding of the wheels when I have to take sharp corners and many more issues. Called the covington Ford dealer about the problems/issues I have with the truck. I was told to take it to a Ford dealer to have it inspected. Did that. Called covington Ford and they told me to take it over to theyr dealer and they will checked and fix it. Left the truck for over a week with them I called to see what's going on with my truck. I was told they fixed everything.now the vibration is getting worse. Called again covington Ford with same problems. I told them I'll go on a hunger strike in front of their dealer and Ford company main office. And I will if the problem is not solved. The owner of covington Ford contacted me by phone, and left me a mesage that thy will take care of the truck or get me another truck. Drove again to their dealer on a Saturday morning. The sales person, (xxxxx), took a test drive and he said that yes, there are to many problems with the truck, so, I'm gonna get another one. After over 3 hours of back and forth with the owner and general manager, they offer me a older model,2015, and lower XL model. Now I have F150 2016xlt. Did not accepted, so they told me to hit the road. As I said, I'm gonna go on a day hunger strike, call all the media outlets. Even I'll put it on face book. Covington Ford should be responsable and inspect the cars before they offer it for sale. I hope that you will help me to solve this problem before I'll go on a hunger strike. All I want from covington Ford to stand behind their sales, honor the warranties. Thank you. A very disappointed customer. (xxxx) parts of this document have been redacted to protect personally identifiable information pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6)
Some of the door locks keep freezing in cold wet weather. Once I get the doors open they cannot lock properly. The door will fly open while underway due to the frozen locks. This has happened several times over the past three years.
While driving the interior instrument lights suddenly come on park brake, 4X4, air bag, traction, ABS, advance trac, and steering assist. During this process the brakes engage & then you can hear the scrubbing sound of the brakes.this has happened multiple times. I've returned it to the dealer for service 3 times, after a month of diagnostic testing & road testing the steering system failed on the serviceman while driving it. They informed me that they want to return the vehicle to me without making any repairs because it has not re initiated this process in the last 3 days. This is a safety hazard for me and any other vehicle on the road. Ford has informed me that if the steering goes out while driving call roadside to bring it back. Total disregard for my safety and or anyone else. This event occurs while driving, it also shows these readings upon starting the vehicle. This has happened under 30,000 miles and over that threshold. It has happened on multiple occasions.
I have a 2016 F150 lariat super cab you had a recall on the F150 doors and I had the recall done it only covers the door latches but the recall doesn't cover the rear door locking pins. When its cold outside I open the rear half door and close it and the bottom bolt doesn't come down and lock the rear bottom half of the door only the top half is secured. I have to have the heat cranked on high to warm the inside of the cab so the bottom locking bolt will come down and properly secure the door on the bottom. If the top locking bolt fails the only thing keeping the door closed is the seat belt im wearing since it is mounted in the rear half door and is latched across me why is this locking bolt not covered by the recall are you waiting for someone to fall out of the car and get hurt before you recall this also. My old F150 never had this problem it was a super cab also I called your corporate customer service and they told me its not covered all I want is my 2016 Ford F150 to be safe I love this truck I hope you can help
Drivers side door lock is frozen in the open position. Air temperature dipped to around 0 degrees overnight. There is a recall on this for other 2016 Ford F150's with the same problem. My VIN number is not included in this recall at the present time.
When temperatures are below freezing the doors will not open, or they won't latch shut. This has happened on 5 occasions since November 2018. Ford issued safety recall 17S33 and Ford customer satisfaction program 18N03 to try to repair the door latch defect. Those recalls, and repair programs have been performed on my vehicle, and after four attempts by the dealer to correct the latch issues, the defect still exists. The doors still have problems opening and latching shut when freezing outside temperatures. NHTSA campaign 17V652 identifies this safety defect as one that causes the doors to either not open, not close, or to fly open when driving. This represents a serious safety defect. I believe it is unacceptable and dangerous for anyone, especially kids or pets, to ride in a car where the doors can either unexpectedly fly open while driving down the highway, or to not be able to open in event of an emergency. Ford needs to come up with a reliable repair for this.
This is in regards to an appointment I made with prestige Ford 17701 U.S. hwy 441, mt. Dora, Florida 32756 for safety recall 17V-652. I made an apt. To have it fixed Dec. 24, @ 12:30. I arrived a few minutes early signed paperwork and said I'd wait. About 15 minutes later I was told they will not fix it until it malfunctions. I asked the guy why was I given an apt" his response was it wasn't him. I told him I going to lake placid in Feb. And was concerned about the doors freezing. He said if they do then I can get it fixed. So I said I'm suppose to be stranded in the North country and not be able to get in my truck. Are you people for real" I want to file a formal complaint with your Agency. I've attached photos below of the work ticket and, get this, a email the dealership sent me saying sorry you missed your appointment. No sorry you didn't fix the problem!
Sudden loss of power, did not stall, no engine light, in the span of 1/2 mile did it 3 times, pulled off road each time and let idle in neutralthen took off again. Then it went 2 miles ok, stopped for 2hours, back on road again at appiroximately 1 mile loss power again, I did same as above it di it twice more within 1/2 mile again, then it was ok for 1 1/2 miles then did again on a really bad curve, then I drove another 2 miles to my home and called 800 # to Ford, they tow truck pick it up took to my dealer, they had a week could not find anything wrong, they put approximately 50+ miles on it, no problem drove normally, called me to pick it up no way tell what was wrong without a code, drive till it happens again and call us, I said I'll call but if no code what happens then, no sense bringing back to you because no no can fix, no answer to that, give back the old days pre computer at least you could always fix those vehicles, with computer not even a clue. An they dare to put driverless cars on the road!! at the right time an location could cause a deadly accident!
This morning I turned on my vehicle ( it was parked in my driveway) to warm it up. I proceeded to use the rear defroster because there was some frost on the rear windshield. Five minutes later I heard a loud pop and when I looked back the rear windshield was completely shattered. I I I believe this was a result of a malfunction with the wiring of the rear windshield defroster or the rear windshield itself.
Since buying this truck I've been having driveline vibrations on the vehicle. The vibrations happen when from a complete stop I would accelerate and have vibrations that would cause the truck to shake. The conditions of the road were normal and and tried numerous times on different pavements to see if it might be the road conditions but it wasn't. the vibrations is mainly between the 5-15 mile per hour range. I've taken it to the dealer and they said that it was a common issue with these trucks and that it was totally normal.
A D V E R T I S E M E N T S
- Greenacres, WA, USA