This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
I was told by the sales person, (xxxxx), that the truck is under a bumper to bumper warranty, and a Ford company warranty that includes even the light bulb. After just few days of driving, I noticed some vibration of the truck, bad oil burning in the cabine, griding of the wheels when I have to take sharp corners and many more issues. Called the covington Ford dealer about the problems/issues I have with the truck. I was told to take it to a Ford dealer to have it inspected. Did that. Called covington Ford and they told me to take it over to theyr dealer and they will checked and fix it. Left the truck for over a week with them I called to see what's going on with my truck. I was told they fixed everything.now the vibration is getting worse. Called again covington Ford with same problems. I told them I'll go on a hunger strike in front of their dealer and Ford company main office. And I will if the problem is not solved. The owner of covington Ford contacted me by phone, and left me a mesage that thy will take care of the truck or get me another truck. Drove again to their dealer on a Saturday morning. The sales person, (xxxxx), took a test drive and he said that yes, there are to many problems with the truck, so, I'm gonna get another one. After over 3 hours of back and forth with the owner and general manager, they offer me a older model,2015, and lower XL model. Now I have F150 2016xlt. Did not accepted, so they told me to hit the road. As I said, I'm gonna go on a day hunger strike, call all the media outlets. Even I'll put it on face book. Covington Ford should be responsable and inspect the cars before they offer it for sale. I hope that you will help me to solve this problem before I'll go on a hunger strike. All I want from covington Ford to stand behind their sales, honor the warranties. Thank you. A very disappointed customer. (xxxx) parts of this document have been redacted to protect personally identifiable information pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6)
Some of the door locks keep freezing in cold wet weather. Once I get the doors open they cannot lock properly. The door will fly open while underway due to the frozen locks. This has happened several times over the past three years.
While driving the interior instrument lights suddenly come on park brake, 4X4, air bag, traction, ABS, advance trac, and steering assist. During this process the brakes engage & then you can hear the scrubbing sound of the brakes.this has happened multiple times. I've returned it to the dealer for service 3 times, after a month of diagnostic testing & road testing the steering system failed on the serviceman while driving it. They informed me that they want to return the vehicle to me without making any repairs because it has not re initiated this process in the last 3 days. This is a safety hazard for me and any other vehicle on the road. Ford has informed me that if the steering goes out while driving call roadside to bring it back. Total disregard for my safety and or anyone else. This event occurs while driving, it also shows these readings upon starting the vehicle. This has happened under 30,000 miles and over that threshold. It has happened on multiple occasions.
I have a 2016 F150 lariat super cab you had a recall on the F150 doors and I had the recall done it only covers the door latches but the recall doesn't cover the rear door locking pins. When its cold outside I open the rear half door and close it and the bottom bolt doesn't come down and lock the rear bottom half of the door only the top half is secured. I have to have the heat cranked on high to warm the inside of the cab so the bottom locking bolt will come down and properly secure the door on the bottom. If the top locking bolt fails the only thing keeping the door closed is the seat belt im wearing since it is mounted in the rear half door and is latched across me why is this locking bolt not covered by the recall are you waiting for someone to fall out of the car and get hurt before you recall this also. My old F150 never had this problem it was a super cab also I called your corporate customer service and they told me its not covered all I want is my 2016 Ford F150 to be safe I love this truck I hope you can help
- Blakeslee, PA, USA
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Drivers side door lock is frozen in the open position. Air temperature dipped to around 0 degrees overnight. There is a recall on this for other 2016 Ford F150's with the same problem. My VIN number is not included in this recall at the present time.
When temperatures are below freezing the doors will not open, or they won't latch shut. This has happened on 5 occasions since November 2018. Ford issued safety recall 17S33 and Ford customer satisfaction program 18N03 to try to repair the door latch defect. Those recalls, and repair programs have been performed on my vehicle, and after four attempts by the dealer to correct the latch issues, the defect still exists. The doors still have problems opening and latching shut when freezing outside temperatures. NHTSA campaign 17V652 identifies this safety defect as one that causes the doors to either not open, not close, or to fly open when driving. This represents a serious safety defect. I believe it is unacceptable and dangerous for anyone, especially kids or pets, to ride in a car where the doors can either unexpectedly fly open while driving down the highway, or to not be able to open in event of an emergency. Ford needs to come up with a reliable repair for this.
This is in regards to an appointment I made with prestige Ford 17701 U.S. hwy 441, mt. Dora, Florida 32756 for safety recall 17V-652. I made an apt. To have it fixed Dec. 24, @ 12:30. I arrived a few minutes early signed paperwork and said I'd wait. About 15 minutes later I was told they will not fix it until it malfunctions. I asked the guy why was I given an apt" his response was it wasn't him. I told him I going to lake placid in Feb. And was concerned about the doors freezing. He said if they do then I can get it fixed. So I said I'm suppose to be stranded in the North country and not be able to get in my truck. Are you people for real" I want to file a formal complaint with your Agency. I've attached photos below of the work ticket and, get this, a email the dealership sent me saying sorry you missed your appointment. No sorry you didn't fix the problem!
Sudden loss of power, did not stall, no engine light, in the span of 1/2 mile did it 3 times, pulled off road each time and let idle in neutralthen took off again. Then it went 2 miles ok, stopped for 2hours, back on road again at appiroximately 1 mile loss power again, I did same as above it di it twice more within 1/2 mile again, then it was ok for 1 1/2 miles then did again on a really bad curve, then I drove another 2 miles to my home and called 800 # to Ford, they tow truck pick it up took to my dealer, they had a week could not find anything wrong, they put approximately 50+ miles on it, no problem drove normally, called me to pick it up no way tell what was wrong without a code, drive till it happens again and call us, I said I'll call but if no code what happens then, no sense bringing back to you because no no can fix, no answer to that, give back the old days pre computer at least you could always fix those vehicles, with computer not even a clue. An they dare to put driverless cars on the road!! at the right time an location could cause a deadly accident!
This morning I turned on my vehicle ( it was parked in my driveway) to warm it up. I proceeded to use the rear defroster because there was some frost on the rear windshield. Five minutes later I heard a loud pop and when I looked back the rear windshield was completely shattered. I I I believe this was a result of a malfunction with the wiring of the rear windshield defroster or the rear windshield itself.
Since buying this truck I've been having driveline vibrations on the vehicle. The vibrations happen when from a complete stop I would accelerate and have vibrations that would cause the truck to shake. The conditions of the road were normal and and tried numerous times on different pavements to see if it might be the road conditions but it wasn't. the vibrations is mainly between the 5-15 mile per hour range. I've taken it to the dealer and they said that it was a common issue with these trucks and that it was totally normal.
I have had my truck to dealer for many multiple issues involving electrical since approximately 6600 miles beginning with shaking when I slowed down without utilizing brakes. Since then I've been at the dealer with many electrical issues where truck would not accelerate and all lights would illuminate. This has been ongoing and very unsafe. When I would attempt to make a left hand turn I would proceed to cross opposing lanes and vehicle would feel like it was in neutral and almost was struck on numerous occasions. Vehicle has also over accelerated very early in ownership. Most recently and I picked up my truck and a week later same problem. I have had my truck at the dealership with electrical problems that create a great danger to myself as well as other motorists. Certainly I cannot be the only person who literally as of the first week of December 2015 received my ordered truck and now after 3 years has had so many close calls when operating the vehicle. All times the vehicle was operational and runs very rough prior to happening. I have been driving down the street and video the trucks camera and other items going on and off during operation. The truck has sever electrical deficiencies and the engine has severe response issues that puts my life. My passengers lives and the other motorist at great risk of injury or death. I am unable to supply all the dates in the one space provided. But have all video and paperwork from all the times and dates from dealership.
Navigation system. Ford has not made available an updated navigation map for the 2016-2018 F150, Expedition and probably other vehicles including Lincoln that I am not aware of. The dealers seem to be in the dark about this subject and no word from Ford either. I have had to quit using my nav system for fear that it will direct me to a street that has been removed due to new construction or through an unsafe part of town when newer safer options are available. There are times when I would look at my nav screen and it looked like I was driving in the middle of a field with no roads around me. It's an unsettling feeling when driving thru a strange town at night. This issue is all over the Ford forums and I think many of us would like to see this issue resolved before someone gets ;out and hurt or worse. This happens when driving and it happens anywhere there has been new construction or demolition. It happens everyday at all speeds, it has been an issue since the day the truck went into service 5/30/16. It was delivered with an out dated nav map.you see this on the news from time to time where the nav/gps sends someone the wrong direction and something bad happens to them. Any help would be appreciated. I am sure there are thousands, or 10's of thousands of vehicles with this same problem.
The back glass shattered. I warmed the truck up earlier using my remote start. I got into the truck and forgot my phone, I then exited the truck and closed the driver side door and I head a noise. The glass exploded both inside and outside. There was glass everywhere. After researching, I have found several other similar issues with the back glass. The truck was in park and in our driveway. The quote from the Ford dealer is $750.
Tailgate wont unlock when temp is freezing. I'm reading that many Ford owners from, 2015 through 2017 have the same issue. Here is what I found and the part number for the fix. Some 2015-2017 F-150 vehicles built on or before 28-Nov-2016 equipped with a mechanical tailgate handle and remote control tailgate lock may exhibit a tailgate that will not open during freezing temperatures due to a frozen tailgate latch control assembly. To correct this concern install a revised tailgate latch control assembly part number fl3Z-9943170-E
The Ford F-150 2016 have a serious flaw in safety feature. The windows will not raise or lower unless the engine is running. The seriousness of this can't be painted in this email as opposed to the real life potential of being trapped in a truck and the only way out would be to roll down the windows. In the right circumstances the engine may not start therefore giving the potential to be trapped in a Ford truck that could be on fire due to a crash. I dare not try to illustrate all the possible reasons of how dangerous this safety flaw in the Ford is but the given fact is all auto makers have failed by selling vehicles that does not have the ability to roll down the windows in case of emergency. On most Ford vehicles the technology exists for this feature to be installed. The install program is named global window. The global window install operates with the key fob even if the engine isn't running. The procedure for this to work is simply double tap the unlock button on the key fob twice on the second motion while depressing the unlock button it is to be held in the downward position and this action will roll the windows down without the engine running. In the arena of safety it is unacceptable for any auto maker to present the possibility of trapping any person or persons in a vechicle due to windows not working because the engine not running. In closing I offer this scenario automobile runs off a bridge over a river or lake, the vechicle sinks and the occupants can't open the doors and due to the safety failure of the windows not rolling down due to the engine not running causes apparent heart break. All over the fact that a failure of the ability not to be able to roll the windows down.. not acceptable reguardless of who the maker of the automobile is. Be it Ford cheverolet, Toyota or any auto maker. This failure is in all modes static or moving.
The power folding mirror button is located directly in front of the drivers window control, approximately 1/2' away. While in motion, driver can hit mirror button and cause them to fold in. This happens at any speed. Per forwards own recommendations, you must allow the mirrors to fully retracts before hitting the button to place them back in normal position otherwise, this could cause issues with the mirrors. This causes driver to remove eye from road to remedy situation as well as not having visibility of surroundings. Software update should be published to disable the nearest from being able to be folded while the vehicle is in motion.
My rear seat door lock pull buttons on both sides were not screwed into the mechanism. This would not allow the passenger to exit the vehicle by overriding the electric door locks. This could be a serious problem in an emergency. I fixed it by screwing the plastic post into the threaded mechanism.
Ford issued recall notice 18S27 in Nov 2017, I have called my local dealership 4 time in the last 12 months and have been told that the parts our on backorder. What good is issuing a recall if the problem can not be fixed in a timely manner. Ford is not taking this issue seriously.
I was traveling on I-96 highway in Michigan, and just got on the highway. I was cruising along at about 70 mph (temp outside 75). After driving for about 2 minutes, I heard a loud pop sound that sounded like a gunshot explosion. I looked back at the rear glass, and it had shattered. The tempered glass was still intact however it was making a loud crackling sound. I pulled off the highway immediately and parked in a parking lot. I took pictures of the glass and noticed it was billowing outward from the truck, and the outer edges were jagged and broken. There was no sign of impact by a rock or any other object that could have hit the glass. I decided it was best to go to the Ford dealership right down the road to have the incident documented. Upon closing my door to get back into the truck, 2/3 of the shattered glass fell and spread out all over the back tonneau cover of the truck. Clearly indicating the pressure of the break went "outward" from the truck cabin. The Ford dealer body shop manager took pictures and told me he would file a claim on my behalf with Ford. I expressed my concern with learning that Ford has had a problem for years with this happening to their trucks and SUVS, and I wanted this information passed on to the corporate level. I was able to bring the truck safely to an auto repair shop locally, and they told me they have replaced many rear glass sections in Ford trucks that broke without an object impacting it. I think there is a substantial case here to be built against Ford. Yes, the glass was not dangerous, and thank goodness my son was not in the truck at the time. However if this really is a consistent problem with Ford, it's time for a recall or a lifetime warranty by the company.
A D V E R T I S E M E N T S
- Lawrenceville, GA, USA