This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
While driving on busy expressway in rush hour traffic, my truck suddenly shifted into neutral and I lost all information on dash (speedometer, miles until empty, etc). Luckily I was able to pull over and no one was hurt. Had to have vehicle towed. I was told that my trasmission has code P0722, apparently a common issue with the molded lead frame. I was also told that my VIN was not covered under a recall and that I would have to pay out of pocket. Very disappointed with Ford's quality of product and customer service for a known issue. This truck has less than 56,000 miles on it and I am still making monthly payments.
The same day the recall 19S07 was released my vehicle did downshift before I was able to get it in to update the software. I was going about 45 mph when the downshift occurred. On 02/15/19 I was able to get the software update. Recall was taken care of. The next day 02/16/19 I was driving then the wrench light came on and the vehicle will not shift. Took it back to the dealership and got it diagnosed. Truck ran just fine before the truck downshifted. Come to find out the lead frame was damaged due to the downshift. Did my research and back in 2016 Ford issued a recall 16N02, which covers a one time replacement of the lead frame with the same make and models of this vehicle. The issue is still here and I beleive they should replace the lead frame as well due to the recall 19S07 created more problems.
While traveling at 48 mph on 2 lane county rd I was in 4 wheel high when truck slammed into 1st gear causing truck to loose traction and ended up going into ditch. The truck never stalled out all gauges stopped working and tech light came on. I proceeded to be pulled from ditch. Then turned truck off.checked truck over it has body damage nothing visible under truck so I started it gauges where working tech light was off radio stopped working but could be loose connection I proceeded to limp it home at about 20 mph was shifting hard at higher RPM I had it towed to body shop while at hospital.recall came on news I went to dealership they said bring it in they'll reprogram it. I'm wondering about damages caused by defect who will be paying for that? this defect is a danger and I can't believe it took Ford 7 years from first report on here to address issue. And they claim only 5 cases of a crash which I have found 7 people who have had accidents because of it 4 of them where single vehicle 3 involved being rear ended because the sudden stop very disappointed in Ford.
On the evening of 2/14/19 while returning home from the car wash, my 2012 Ford F-150 suddenly downshifted into 1st gear from 6th gear while the vehicle was in motion. There was no loss of control as the road was dry and my speed was 40 mph. The next morning I called the service department at jack demmer Ford in wayne mi to speak with my service rep. He did not pick up and did not return my call despite my leaving a detailed message and calling again later in the day. On the morning of 2/19/19 while on the freeway at approximately 70 mph, the vehicle went into what I assume is "limp mode". it dropped from 6th to 5th gear and a wrench logo appeared in the message screen. There was no description of the problem, just a logo. When I got off the freeway, I realized that I no longer had 1st, 2nd, or 6th gear. I arrived at work and called the dealer immediately. They gave me a runaround about how an official fix was not available yet and asked me if I had tried turning the car off and back on again. After insisting repeatedly that something be done, I was told I could bring the truck in the have the power train module "reprogrammed". this was done at no cost but I was told this was all they could do for me at this time. The next day in the evening, the truck downshifted to second gear while I was on the freeway doing 55 miles an hour. The road was wet and starting to freeze. I nearly lost control of the vehicle but was able to regain control. The truck returned to normal after this. As of 2/20/19, no further contact has been made with Ford regarding the issue. I will be calling tomorrow to customer care about this issue and demanding a rental car until the vehicle is safe to drive. It is my understanding that this is related to recall 19S07. The transmission output speed sensor is reported to be losing communication with the powertrain control module, causing a downshift.
While on highway, vehicle downshifted into first gear, caused rear tires to lock up and took me off the road. Then when into limp mode. Happened to me multiple times. At the time 11/18 my truck wasnt recalled. They finally recalled it last week and arent paying for the repairs and diag I had to do in November.
- Dubuque, IA, USA
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Intermittent issues with driving downshifts and hard upshifts. Sometimes the F150 shifts from 1st to third under light acceleration and will not shift out of 3rd gear. Wrench light error comes on, air bag light comes on and the speedometer goes to zero and mileage counter all show dashes. Pulling over and shutting off the truck works to clear the wrench icon and regain speed and mileage reading but the shifting issues may or may not comr back immediately. Downshift to 5th while in motion and had it downshift from 6th hear to 1st on the freeway at about 70 mph which was scary. With this issue it scares me to drive due to the airbag light coming on at the time it downshifted to 1sr gear. If I would have gotten into an accident, would I have had no airbag deployments for me and my kids?
Was driving on highway at 65 mph, when the trannie dropped into lower gear and locked up the rear end. The truck fishtailed for a few moments until I was able to gain control and pull to side of road. I was told by the dealership later that the leadframe harness needed to be replaced. However a safety reort came ut stating a sensor was to blame.
When driving, the truck would shift down to 1st gear without any warning, about putting us through the windshield. Very scary. We did take it in and they replaced a sensor. Expensive! I think this should be a recall.
I was driving on the expressway during the day when pavement was dry. Sun was shining but outdoor temps were about 30 degrees. While going 70 mph, the automatic transmission suddenly dropped into 1st gear. The truck jerked for a second then seemed to go into neutral. I had no power to the wheels so I coasted off the freeway to a safe location. My transmission seemed to have completely failed. I proceeded to call for a tow to my usual service station.
This is an update to previous report: 11129849. Following the initial sudden downshift to 1st gear the truck was evaluated by the local Ford dealership. No problems were found, however over the next 2 months the truck began to experience frequent shifting errors. The dash gauges would quit or blank out and the truck would become stuck in a single gear, most often 3rd gear. The frequency continued to increase until the vehicle was taken back to the Ford dealership, obd-II codes were P0720, P0722. A previous Ford bulletin described the exact symptoms in detail however Ford reported my particular vehicle was not involved in the repair bulletin. After discussion with my local technician we elected to proceed with the repair bulletin even though I would have to pay out of pocket. This bulletin required replacement of the transmission lead frame. This has completely resolved the issue.
I was driving my truck going to work, I was going about 70mph it was foggy and the roads were wet. Out of nowhere my F-150 slams into 1st gear and locks the rear wheels, making skid straight off the highway into the ditch. My instrument gauges went scrazy, my needle for my speedometer went to 0-mph as soon as it dropped to 1st gear. When the truck finally came to a stop, I noticed that the wrench light and check engine were on. I shut the truck off and stepped outside and did a walk around of it and noticed that the drivers rear bed fender was pushed in. I started the truck up and notice the wrench light was off but check engine light was still. I put the truck in drive and notice on the dash that the numbers for gears weren't on so I put it in manual and it was on gear 3. so I was able to drive the truck back home in 3rd gear. I do some searching for this same 2012 F-150 FX2 ecoboost and seen Ford has a recall for this same model and pay for a wrecker to take it to Ford. Now the dealer tells me that my truck is not cover under the recall.
While driving on a city road transmission downshifted into 1st gear and was stuck in gear. I turned off vehicle and it went back to normal. Few weeks later it did it again. And then couple days later it began shifting from 1st to 5th every time this happened I would shut off and it would stop. Other day it got stuck in 1st gear again and a 'wrench' appeared on instrument gauge. I looked on internet and it appears this is a common problem with this truck and that there is a recall when I called Ford I wanna told that mine doesn't fall under recall. How can the same problem with the same model and same year truck be covered for some but not all trucks. This is obviously a know problem that Ford is refusing to cover. This is dangerous and could cause someone injury or worse.
The contact owns a 2012 Ford F-150. While driving 60 mph, the vehicle downshifted from sixth to first gear and then back to fifth gear. The vehicle then went into limp mode. The vehicle was taken to honolulu Ford (located at 1370 N king St, honolulu, hi 96817, (808) 824-3981) where it was diagnosed that the molded lead frame needed to be replaced. The vehicle was not repaired. The vehicle was not included in NHTSA campaign number: 16V248000 (power train). The manufacturer was notified of the failure. The approximate failure mileage was 38,000.
Ford has a recall, which is 16N02, for molded lead frame. I am being told my vehicle is not covered because the VIN doesn't pull up, but I am having the exact problem that is covered by that recall. I have confirmed that my vehicle was built at the factory and during the time period covered by the recall. How do I get my vehicle covered under this recall? I have called Ford customer service and was told to contact NHTSA.
Hello, I have a 2012 Ford pickup truck with automatic transmission, multiple times as I was driving on the road the truck would downshift and lose power, the dashboard would read that I'm driving in 5th gear but the truck was only going about 5miles per hour. I would pull over and turn vehicle off for a few minutes and restart again, sometimes it would work, I took it to a Ford dealership for repairs and they informed me that a recall for the same symptoms were done to other trucks like mine, but the VIN # was not coming up as being one of the infected ones, the repairs were very expensive and I kept the receipt just incase it comes up later, so far no luck according to Ford.the dealership said they would reimburse me if it does, but to let someone know they did change the exact parts on the recall. Well its been awhile since this took place. The truck has 135,000 miles on it and still runs good after the repair at alot less miles at the time. I can send the receipt if you need it or the dealership can help if you need more information, miller motors in burlington wi.
While driving at approximately 45 mph on a city street the vehicle unexpectedly down shifted into 1st gear. Based on my research since the incident on Saturday January 26th, 2019, it is the same as described by others and I feel it should be part of this NHTSA investigation. I took my vehicle into 360 automotive located in kennewick, wa on Monday the 28th and upon inspection they documented that no code showed up pertaining to the issue and nothing was done at this time in regards to the inspection. There was a diagnostic charge that I feel is not my responsibility.
The contact owns a 2012 Ford F-150. While driving 50 mph, the accelerator pedal was depressed and the vehicle started to vibrate while shifting into low gears. The contact mentioned that the maintenance wrench warning symbol also illuminated. The vehicle was taken to woody anderson of madison (1638 hughes rd, madison, al 35758, (256) 217-8440) where the contact was informed that the vehicle was not included in a recall and the vehicle needed diagnostic testing. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was 130,000.
I have experienced four incidents where my vehicle downshifted from 6th to 1st gear. Twice on a highway while traveling 60-65, twice traveling 50 on a county road. This caused my back tires to skid and once on an icy road where I went into the ditch with no apparent damage to my truck. I have also experienced three incidents where the truck would not shift out of 1st gear when leaving a traffic light.
Frame lead recall which already has a recall but Ford is saying mine is not covered. Truck slammed into 1st from fifth while traveling on the road. Restarted the truck and the transmission was stuck in first. It then slammed into 3rd and is now stuck in 3rd. The recall states that my truck is covered but when I run my VIN it does not show up. Ford is refusing to cover the safety recall.
A D V E R T I S E M E N T S
- Austin, TX, USA