This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2012 Ford F-150. The contact received notification of NHTSA campaign number: 19V075000 (power train). The contact called dick smith Ford at 816-353-1495 (located at 9505 E state rte 350, raytown, mo 64133) and was informed that the parts were not available. The manufacturer was made aware of the issue and was not able to confirm when the parts were to become available. The contact had not experienced a failure. Parts distribution disconnect.
The contact owns a 2012 Ford F-150. While driving 60 mph, the vehicle randomly downshifted into first gear and the transmission warning indicator illuminated. The vehicle was taken to an independent mechanic, but the cause of the failure could not be duplicated. The vehicle was not taken to a dealer and was not repaired. The manufacturer was notified of the failure and informed the contact that the VIN was not included in a recall. The approximate failure mileage was 120,000.
On hwy 65mph accelerating speedometer reading went to zero, transmission auto downshift. Had to pull over restart and then both the speedometer and transmission worked. After this several starts the speedometer doesn't work and transmission won't shift out of 1st gear
Experienced unexpected downhift into first gear at highway speed. Transmission was erratic in gear selection with corresponding tachometer and spedometer oscillations.had six occurences with various degrees of severity.called Ford help line.all they said was that there were no recalls on this vehicle. Vehicle is " unsafe " to drive. Got the truck into the Ford dealer and hadf it coded. Truck was showing codes for defective output speed sensor. The " lead frame " had to be replaced at " my expense ". no reprogramming was done because there was " no recall " at that time. The root cause was repaired but there was still the possibility of a violent down shift event. I have since received notification of a expanded recall to reprogram and prevent the dramatic and violent downshift issue. I am going to get the truck in asap to get this done. The original recall language stated that if the vehicle was having the downshift issues and tested positive for defective output speed sensor that Ford would " replace the lead frame and reprogram " free of charge and also warrantee the components for I think 150,000 miles. I feel that I have had to make this vehicle " safe to drive " at my expense. The real fix is to replace the lead frame and reprogram. I was just lucky that there was no oncoming traffic when I experienced the dramatic down shift into first gear and had to manuver to the shoulder of the road. I feel bad for any one else that has to go through this. Ford is getting off on the " cheap ' by not doing the " complete " fix. Very !!!!!!!!! unhappy Ford owner.
- Emmett, MI, USA
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The contact owns a 2012 Ford F-150. The contact received a recall notice for NHTSA campaign number: 19V075000 (power train). The vehicle was taken to autonation Ford littleton (8252 S broadway, littleton, co 80122) where they reprogrammed the transmission control module. One week later, the contact had to take the vehicle back to the dealer because the transmission was unexpectedly downshifting into first gear. The dealer stated that the transmission needed to be replaced. The manufacturer was contacted. The vehicle was currently at the dealer. The failure mileage was 99,000.
The 19S07 recall service was performed on 3/19/19 at bob tomes Ford mckinney tx. Today, 3/20/19 the downshift occurred on the way to work. I was traveling at approximately 45 mph and it downshifted to 1st gear. I thought this is what the recall was supposed to fix?
The contact owns a 2012 Ford F-150. While driving approximately 55 mph, the vehicle suddenly downshifted. The contact pulled the vehicle over to the side of the road and then drove to hardy family Ford (1255 marietta hwy, dallas, ga 30157) where it was diagnosed that the transmission needed to be replaced. The contact received a recall notification for NHTSA campaign number: 19V075000 (power train). The vehicle was taken to an independent mechanic and repaired. The manufacturer was notified of the failure. The approximate failure mileage was 150,000.
My transmission was shifting out of 6th gear into 1st gear. This was updated by a computer fix that keeps it from shifting to 1st gear but into 5th instead. Ford has a customer satisfaction program 16N02 that addresses the same problems I am having and a fix for it. My truck was built at the plant indicated, in the time frame indicated and gives the engine codes as indicated by the bulletin. I have contacted them about it and despite all these findings am being told that it is not their problem to fix. My mileage is below the 150K threshold that is set for this warranty extension on the lead frame problem. Their fix to stop it from shifting to 1st gear reduces the chance for a major accident but their refusal to fix the problem in the lead frame still leaves this as a safety issue. A down shift at speed to 5th gear still causes an unindicated and uncontrolled slow down of my truck, the loss of speedometer is also apparently causing some problem with the passenger side airbag when this occurs as I MA getting a message to remove objects from the passenger seat when this occurs. My local Ford shop will not try to warranty this problem, I have made 2 different contacts at Ford concerning this and they all say it is not one they have marked for having this problem. I can't help that it is not one they thought might be affected, I can only say that it has been and can't get it repaired by them.
The contact owns a 2012 Ford F-150. While driving between 30-50 mph, the gear shifter switched into neutral and caused the engine to rev. The failure eventually caused the vehicle to lose power. The vehicle was taken to salinas valley Ford Lincoln (1100 auto center cir, salinas, ca 93907) where it was diagnosed that the transmission control module needed to be replaced. The manufacturer was notified and did not assist. The vehicle was not repaired. The approximate failure mileage was 52,000.
I received written notice from Ford that our 2012 year model, Ford, F-150 pickup truck was recalled under Ford recall: 19S07 and NHTSA recall: 19V-075. This is the recall having to do with Ford PCM programming being unable to cope with an intermittent failure of the transmission oss. The PCM would force the vehicle into 1st gear regardless of current operating speed (mph). I was just informed by a local Ford dealership that Ford cannot perform a fix on my vehicle because they only repaired the PCM for the V8 engine and have not yet gotten around to the V6 eco boost engines, even though the recall documents I received instruct me to take the truck in for the recall repair. Further, the recall documents I received have the vehicle info (VIN included) on each of them so one would assume the VIN was crosschecked with Ford's manufacturing data base to determine if the offered fix actually fit the vehicle. I am told that our vehicle does need the fix but it will not be out until some time later this summer.
The contact owns a 2012 Ford F-150. While driving various speeds, the vehicle downshifted into first gear independently. The failure occurred intermittently. The contact had to pull the vehicle over to regain control. The contact received notification of NHTSA campaign number: 19V075000 (power train). The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. Ford of londonderry (33 nashua rd, londonderry, nh 03053, (603) 434-4141) was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was notified. The vehicle was not repaired. The failure mileage was 65,000. Parts distribution disconnect.
I experienced a sudden shift into 1st gear and a blue wrench come on the dashboard while going 65 down the highway. This of course was not safe and I was able to control vehicle and stop it. Shut the vehicle off and turned it back on and able to finish my drive. After this happened 2 more times, I contacted dealership to see if there were any known issues. Looking at my VIN they said there was not. So I took to my mechanic and they repalced the oss and lead wires to the transmission.
The contact owns a 2012 Ford F-150. The contact received notification of NHTSA campaign number: 19V075000 (power train). The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. Coggin Ford jacksonville (9650 atlantic blvd, jacksonville, fl 32225, (904) 567-3782) was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
The contact owns a 2012 Ford F-150. While the engine was running, the contact exited the vehicle to run an errand. The vehicle suddenly switched into reverse and crashed into a building. The manufacturer initially promised to pay for the repairs and referred the contact to a Ford dealer to get an estimate. Tri-county Ford (4032 commerce pkwy, buckner, ky 40010, (866) 417-0262) was contacted and knew nothing about the arrangement. When the contact called the manufacturer back, they reneged on the offer to pay for the repairs. The vehicle was included in NHTSA campaign number: 19V075000 (power train). The vehicle was still driveable. The vehicle was not diagnosed or repaired. The failure mileage was 95,000.
The contact owns a 2012 Ford F-150. When the contact slowed the vehicle down to drive over drainage dips in the road, the transmission independently shifted into first gear when the accelerator pedal was depressed. This event caused a jarring jolting effect while driving. Western slope auto (2264 us-50, grand junction, co 81505, (970) 243-0843) stated that there was no recall on the vehicle and could not assist. The manufacturer echoed the dealer and referred the contact to NHTSA to file a complaint. The vehicle was not diagnosed or repaired. The failure mileage was 100,000.
I recieved a safety recall notice 19S07/NHTSA recall 19V-075 concerning a recall to reprogram the powertrain control module to prevent unintended downshifit to correct intermittent ailures of the output speed sensor that may result in an unintended downshift to first gear. The proposed correction is inadequate, since it does not address the root cause of the problem, that is, intermittent failure of the output speed sensor. I request that the NHTSA require Ford Motor Company to correct the root cause of the problem, that is, the defect existing in the output speed sensor that may cause unintended downshifts, since failing to correct the root cause of the issue and merely installing a software patch will not result in proper operation of the vehicle, potentially impairing fuel economy and/or proper function and safety during specific driving conditions.
The contact owns a 2012 Ford F-150. While driving various speeds, the vehicle inadvertently downshifted and lunged forward. Also, the instrument panel lighting flickered and went completely dark. The contact pulled over and restarted the vehicle. Beaman Ford (1717 tn-46, dickson, tn 37055, (615) 446-2308) repaired the main cluster, but the failure recurred. The vehicle had not been repaired again. The manufacturer was made aware of the failure. The failure mileage was 88,800.
2012 Ford king ranch 3.5 ecoboost F150 suddenly down shifts during acceleration. It is labored when accelerating, it gets to the 6th gear then suddenly down shifts.this happens when trying to merge on to the highway and also when coming from a complete stop after sitting at a light, then trying to accelerate. It has happened on the highway at 70mph trying to accelerate to 75 mph too. It seems like it loses power.
A D V E R T I S E M E N T S
- Kansasas City, MO, USA