This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2011 Ford F-150. The contact stated while coming out of a complete stop, the vehicle was stuck in first gear. The contact stated no warning light was illuminated. The vehicle was taken to a local mechanic where it was diagnosed with needing the transmission replaced however, the vehicle was not repaired. The manufacturer was informed of the failure but provided no assistance. The failure mileage was approximately 91,572. Vehicle has been repaired.
The contact owns a 2011 Ford F-150. The contact stated while attempting to reverse out of the driveway, the accelerator pedal was depressed however, the vehicle failed to respond. The vehicle was shifted to PARK, restarted, and shifted into drive, and operated as designed. The check engine warning light was illuminated. Several hours later that day after returning from the gas station, the vehicle lost motive power and stalled while approaching his residence. The contact attempted to restart the vehicle however, the vehicle failed to start. The vehicle was pushed onto the driveway and shifted into PARK. The contact performed a diagnostic test and retrieved a code for a defective transmission range sensor. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 290,000.
The transmission is down shifting from 2nd to 1st intermittently. The transmission makes a thumping sound then goes back to normal. Speedometer is pegged at 140 miles an hour and the radio display is blinking on and off.
The vehicle transmission shifts down into lower gear while driving. This is already a known recall, but my complaint is that the vehicle manufacturer fix to the safety issue is not an effective remedy and does not fix the problem at hand. I originally took my car in for a safety recall. The recall was was for a transmission issue that causes the vehicle to to downshift to first gear randomly which could lead to an accident or death if traveling at high speeds. The recall "procedure" was performed which was just a software update to the vehicles programming, but the issue still persisted. I told the dealership service advisor that my car was still downshifting intermittently and that my car was still dangerous to drive. I was told that the software update was just a fix to cover fords liability against recall lawsuits, but that the actual reason for the safety issue was the molded lead frame. Ford has an extended warranty on this part for up to 150,000 miles on the vehicle. My vehicle was at 155,000 miles. My car was still a danger to drive and the recall software update did not fix the true issue at hand. Ford is screwing people over by offering a fix to their safety recall that doesn't actually fix the safety issue and instead just frees them from liability from a potential lawsuit. The fix to the safety issue in these affected vehicles is in the molded lead-frame component in the transmission which is causing the vehicle to downshift, the issue does not have to do with the vehicles "programming". I was charged to have the molded lead-frame replaced which should have been covered under the safety recall. The molded lead-frame replacement fixed the intermittent downshifting problem along with many other intermittent electrical issues. Ford should be paying to have all molded lead-frames in affected vehicles changed as the fix to their safety recall.
Vehicle speedometer stopped working, the total mileage indicator read all dashes -??- - - - - --?? and the transmission was shifting to the wrong gear. For example from a stop the truck would immediately be in fifth gear. The yellow wrench indicator came on briefly and then went away. I turned the truck off then on again and the problem went away and I made it home. Today I took the car to get the safety recall completed, and on my way home the car speedometer stopped working again and I was not able to accelerate while I was making a left turn. This left me stranded in the middle of the intersection and I had to restart the car and the problem went away. I asked the dealer if they would look into the lead frame extended warranty and they would not honor the coverage because I am at 155,000 miles and the coverage ends at 150,000 miles and because it is a 10 year coverage but my car was manufactured 10 years and 3 months ago. The recall did not fix my issue and the vehicle is not safe to drive. The issue is however intermittent and I am a college student who must commute 1hour away to attend the university. I don-??t feel safe driving the vehicle, there was one point when the car down shifted rapidly and caused my car to jerk to a stop. I was only going 15 miles per hour so it was not too dangerous. Please help. The recall software update is all they were willing to help me with. Although the problem still persists.
- Litchfield Park , AZ, USA
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I was driving down busy highway at approx 55 mph when without warning my truck downshifted. I was terrified and it was all I could do to keep control of my vehicle. I was lucky that I wasn-??t ran over. After I regained my composure I attempted to pull up to a drive way and truck would barely move. Ended up having it towed to my home. I have since did research and found the recall. I will be contacting my local ford dealer to inquire about repairs. This is a very dangerous problem. I anticipate that ford will correct the problem without cost to me.
I have owned this truck a little over 2 years. Several times while starting out, the transmission will not shift out of first gear. I have to pull over somewhere, stop, and put the transmission in park, then proceed again. It operates normally after that. There is a recall that Ford has issued to repair that problem, but because my truck doesn-??t show a certain -??code-?? when checking the diagnostics, Ford will not put the truck under this recall. I have read other situations where you can be going 70 mph and the transmission suddenly shifts into first gear, locking the rear wheels, and causing accidents. This is a real problem that I worry about daily, as my son usually drives this vehicle. I don-??t understand since Ford knows a problem exists, that they refuse to remedy this dangerous situation. Can you help on my behalf, please?
I am trying to get my truck repaired under the recall noted below: Manufacturer Recall Number19S07 NHTSA Recall Number19V075 However, Ford does not have the parts to complete the repair and can give no time frame as to when they will have them. I have been without my truck for 6 weeks and counting.
The contact owns a 2011 Ford F-150. The contact stated while driving 20-35 MPH, the vehicle inadvertently downshifted to first gear and stalled. There were no warning lights illuminated. The contact stated that he veered to the side of the road and turned off the vehicle. The contact restarted the vehicle and was able to drive to his destination. The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The contact stated that the failure recurred while driving. The dealer and the manufacturer were made aware of the failure and advised the contact that the VIN was not included in NHTSA Campaign Number: 19V075000 (Power Train). The vehicle was not repaired. The approximate failure mileage was 44,000.
Speed sensor stops communicating causing the truck to shift in first gear. This has caused the back wheels to lock up and could cause serious wreck. I need to have this fixed ASAP at no charge. This is a $40,000 truck and should not be having these dangerous issues. I hope this can be taken care of without contacting the news and my attorney
While in a parking lot I started the engine and put it in gear with my foot on the brake. After a moment or 2 the RPM came up and the tires were squealing. I then shifted to neutral and the RPM slowed. I then shifted to drive and drove to an exit. While waiting for a break in traffic with my foot on the brake the same thing happened. The RPM came up and the rear tires were trying to spin. I shifted to neutral until I could move, and shifted to drive and joined the traffic. There was no problems with speed control while driving in traffic.
So I went and got the recall done on it the one about the failing pcm and it dropping to first all of a sudden and temporarily losing control of the vehicle. Fortunatley every time this happens ive been going slow but there have been times when ill be going a good 60 something mph and it feels like ive hit a brick wall. so anyway i got the recall done and it was good fro a awhile but now its doing it again and when o called the dealership[ to find out what to do about it. They said I was sol and need to bring it in so they can find out whATS WRONG WOITH IT FEES NOT INCLUDED...
Vehicle's slams into 1st while driving. There is a recall on this issue, but dealership says Ford has stopped their initial fix. Apparently their fix is not working. Not able to get timeline on when Ford will come up with a solution for this. Does not seem safe to drive, but I need a vehicle. I can't get it repaired so now I'm in limbo with no vehicle. Feel helpless.
My dealer and Ford have refused to fix my vehicle under the original customer satisfaction program rules for 19N01, and because of a technicality and Ford new extra strict rules, I am being asked to pay out of pocket. I only have 10 days left on the customer satisfaction program and they are giving me the run around. My VIN was recalled for unintended transmission downshift safety issue, which has cause accidents and injuries as well as damage to the vehicle. 19N01 is the NHTSA number. The original recall I received in the mail said that the programming would be redone first (19S07) and I did that in late 2019. On February 8th I experienced an unintended downshift event while in motion, on the highway, I was immediately slowed down, 'wrench light' on my dash, as well as zero speedometer, and was in limp mode. This is exactly the symptoms in the recall. Thankfully myself and my truck were on injured. I took my Ford F150 to my independent Ford truck mechanic for a diagnosis, he found dtc P0722. A pdf of his work ticket is attached. He directed me to take it to the Ford dealer in dallas to receive the recall and free repair under the customer satisfaction program. I took my Ford F150 into planet Ford in dallas Texas, and they said that Ford change the requirements, they now requires that the code be present in the system, be printed out, for evidence to have the recall covered. They would not accept my mechanics evidence of the code. When they checked my F150, they claimed the code was no longer in the system therefore they could not fix it under the customer satisfaction program. I told them my Ford truck mechanic saw the code, they are very familiar with him and his independent shop, and they said it didn't matter, Ford changed the rules on them. Text and story continued in attached pdf
While truck is running it suddenly jolts an downshifts to first gear. Then jolts again into gear. It takes a while sometimes for it to get back in gear and running. Does it randomly but more and more often. Mechanic serviced transmission said it was fine. Feels unsafe to drive
Had a recall on my 2011 F150. I took it and got it fix for the 12C23 A/T range sensor and its still doing that same things, it goes into reverse but want immediate on the dash of my F150 and this condition increases the rick of a crash or someone being hit because the truck isn't signaling it's in reverse. So the time I took my truck in to get this problem fixed it didn't fix the issue and when I get in reverse and back out, I have to put truck in park and cut to rest it because if not the truck will not shift gears. I took it back to Ford and was going to charge me $2800 for lead frame and cpm
The contact owns a 2011 Ford F-150. The contact stated that while driving at various speeds, the vehicle independently downshifted without warning. The contact called autosaver Ford (11125 NY-22, comstock, NY 12821) and was informed that the vehicle needed to be diagnosed out of pocket. The vehicle was taken to an independent mechanic and repaired however, the failure recurred. The contact called the same dealer and was notified of NHTSA campaign number: 19V075000 (power train) which the contact linked to the failure. The manufacturer was notified of the failure. The contact was informed that the VIN was not included. The vehicle was not repaired. The failure mileage was approximately 146,000.
I I took this vehicle to Ford of dalton, Georgia because there is a safety recall on the PCM and transmision that will suddenly downshift into 1st gear while going down the road. Customer service manager stated that it would cost me $140 dollars to diagnose the problem, and if the problem was the molded lead frame in the transmission that communicates with the output shaft sensor, that it would not be covered by the recall or warranty. This contradicts what the recall states. I shouldnt be charged $140 dollars for them to diagnose a recall..this is on a 2011 Ford F-150
A D V E R T I S E M E N T S
- Tomahawk, WI, USA