This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
When accelerating we can smell exhaust in the cabin of our vehicle. This has been an ongoing issue for more than a year. We have to roll the windows down to get air. On trips from phoenix to san diego thru the mountain passes we have gotton dizzy from exhaust smell. I have taken it to the dealer 4+ times to complain about this issue, dealer has said its a known issue with no fix. You can smell the humidity of the exhaust as well as the burnt oil. Every time I get in my vehicle with friends, I'm embarrassed of smelling exhaust and hope it doesn't affect health of anyone. We can see the exhaust soot building up along the engine block and exhaust manifold but the dealer told us thats normal road grime.
I have a Ford Explorer limited 2018 with rotten egg and sulfur smell when remote start at idle and hard acceleration. I took the vehicle for the 3rd time and got it back after 14 days. I was hoping they would replace the catalytic converter but they declined it. The report stated there were no cat converter code and that by design the Ford Explorer's catalytic converter has normal sulfur and rotten egg smell. This was taken from the vehicle report " some sulfur or rotten egg type smells from the exhaust are normal because of the catalytic converter design. Please confirm the source of this stench because after hard acceleration and or remote starts the exhaust fumes could smell like sulfur and it's normal". how can I claim the 8yrs/80,000 miles catalytic converter when they call sulfur and rotten egg normal" will I just expose my family to cancer causing fumes" if I trade this vehicle I will be $5000 negative and the person who will buy this vehicle will have the same issues. I can provide a copy of the service report if needed.
Exhaust fume inside the cabin. Brought it to 2 Ford dealership and they both said they could not duplicate the issue. Ford gave me extended service warranty maybe to keep me calm. But I got the SUV in Jan 2, 2019 and up until now I still smell the fume inside the cabin. I have 2 kids and they have been inhaling toxic fumes every time I take them inside the Explorer. Especially when you accelerate hard.
The top cap on the drivers side (where the luggage rack is) came completely off while driving on the highway. The passenger side one keep coming loose. This is a safety hazard, as the piece that flew off could have injured someone or worse. This is not a safe piece on the SUV and needs to be addressed, as many, many people have complained about this issue.
Electric shortages, smell burning wires, stalls vehicle was repurchased by Ford and I want to make sure its reported as a lemon and not resold for safety of others
- Lyndon Station, WI, USA
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When climbing hills and engine at high RPM I can smell exhaust in the cabin portion of my vehicle. I initially thought it was the vehicle in front of me, but it happened again a few days later when I was traveling through the hills again. Same circumstances, climbing hills at a high RPM. Speed was approximately 65 mph. The smell was exactly the same as if I was walking behind the car in the morning after staring the engine.
Constant smells of carbon monoxide in my vehicle almost every time I accelerate above 3500 RPM. I've taken it to two dealerships more than three times for the same problem with no solution. Every time I get in my vehicle I dread smelling this stuff and hope it doesn't affect me or a loved one.
Carbon monoxide is geting into the cabin. I take it to the dealer but the can fox it. Its been 5 times. Todas I turner back to the dealer. Hey been very irresponsable. Carbon monoxide is a very danger gas and I don't google to expose my family fue yo tour inrresposability.
There is a strong exhaust smell in the cabin of the vehicle under medium/heavy acceleration. It comes through the A/C vents and is way stronger in the rear back seats than the front seats. I have to roll down the windows for a few miles to let it air out. Once at highway speeds the smell will disappear until you start climbing a hill or steep grade or you were forced to slow down and get back up to highway speeds. The dealer has stated they can not duplicate my concerns. I have three small children that all ride in the back please tell me what are my options at this point.
Strong smell of exhaust and rotten eggs entered the cabin 5 times during a 4 hour road trip during acceleration and at higher speeds. The smell caused headaches and nausea. The windows had to be opened to relieve the smell. The issue was reported to the Ford dealership on the next possible business day after occurring for review in a scheduled maintenance within 2 weeks of that date. Numerous tsb (for previous model years 2011-2017) and complaints (for model years including 2018) for this same problem can be found in online searches. At the time of recording this complaint, my truck is still with the dealership under review.
Hankook tires - 255/50R20 105H venus S1/S2 - had only 2/32nd tread after 21,000 miles. These tires came on my 2018 Ford Explorer, which I purchased new. Both Ford and hankook tires knew about the accelerated wear issue when I purchased the vehicle, but neither company made me aware of it.
Exhaust in the cabin - happens durning and after acceleration. Or when the vehicle is under stress on an incline, hillclimb or passing another vehicle.bought vehicle in Nov. 2018 and were told that exhaust smell problems did not effect 2018 or 2019. So we bought it.
Becoming ill while driving 2018 Ford Explorer. On several occasions, after an hour or so of interstate driving I felt as if I was going to pass out, also experienced dizziness, headache, nausea, difficulty concentrating, and anxiety. Symptoms became more severe after each trip. Finally, after my daughter also experienced dizziness while driving my vehicle, I researched other drivers experiencing the same symptoms and realized other Ford Explorer drivers were experiencing similar symptoms from carbon monoxide exposure. After doing some research and bringing this issue to the attention of our Ford dealership, it was recommended installing a carbon monoxide detector. It was installed and the presence of carbon monoxide was detected. I have been without a vehicle for the past three weeks. It has been at the dealship. This case is now with the Ford office of counsel and I haven't had any information or correspondence from Ford.
The problem is exhaust in the cabin... intermittent and happens during acceleration. Or when the vehicle is under stress on an incline or passing another vehicle... case numbers; cas 22351032 cas 15942505 cas 22265738 I specifically asked about this potential issue when I purchased this vehicle and was told it didn't affect the 2018 models.. service dept called the Ford tech hotline and performed all the procedures the engineers requested and did not fix the issue
On hard acceleration exhaust fume gets inside the cabin even when the A/C is on circulating mode. When parked on idle with A/C circulating mode toxic smell gets in the cabin too. It can be smelled or detected more on the rubber door seals around the vehicle. Took it to Ford multiple times but they cannot solve the issue. Im worried about my family's health. Ford usa gave me 40,000 miles free oil change and tire rotation to make me feel a little better. I think this is a common problem of Ford Explorer.
Numerus times--while on vacation-- during acceleration --weather passing or climbing an uphill grade--exhaust fumes can be smelled in the car cabin--at times very bad very concerned --when carrying the grandchildren
Vehicle exhaust system emits carbon monoxide and other fuel fumes into the cabin on various occasions while driving. Usually occurs during an acceleration with stress as in an uphill push to the top or in local traffic while changing lanes with acceleration stress. These are heavy enough fumes to cause nasal discomfort, on occasion light headed feelings, and throat irritation. The dealer has used all Ford Motor Co. Protocols and the fumes still persist. Fmc has had a regional director contact me which resulted in going to another dealer to try the protocols again. Although there has been some reduction in the volume of fumes, the vehicle still emits the fumes into the cabin. Fmc has now, one plus years later, told me to buy a carbon monoxide meter to test for existence or hire an attorney. No offer of a trade-in at a price to offset the deficiency. That being said, I did test drive two 2019 XLT's and had the same emissions occur in both cars within 24 hours of the over night drives.
Rear camera intermittently does not work. When car in reverse, it will either give a picture, give a blurry picture, or black screen that says "no camera".
A D V E R T I S E M E N T S
- Surprise, AZ, USA