This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Strong smell of exhaust and rotten eggs entered the cabin 5 times during a 4 hour road trip during acceleration and at higher speeds. The smell caused headaches and nausea. The windows had to be opened to relieve the smell. The issue was reported to the Ford dealership on the next possible business day after occurring for review in a scheduled maintenance within 2 weeks of that date. Numerous tsb (for previous model years 2011-2017) and complaints (for model years including 2018) for this same problem can be found in online searches. At the time of recording this complaint, my truck is still with the dealership under review.
Hankook tires - 255/50R20 105H venus S1/S2 - had only 2/32nd tread after 21,000 miles. These tires came on my 2018 Ford Explorer, which I purchased new. Both Ford and hankook tires knew about the accelerated wear issue when I purchased the vehicle, but neither company made me aware of it.
Exhaust in the cabin - happens durning and after acceleration. Or when the vehicle is under stress on an incline, hillclimb or passing another vehicle.bought vehicle in Nov. 2018 and were told that exhaust smell problems did not effect 2018 or 2019. So we bought it.
Becoming ill while driving 2018 Ford Explorer. On several occasions, after an hour or so of interstate driving I felt as if I was going to pass out, also experienced dizziness, headache, nausea, difficulty concentrating, and anxiety. Symptoms became more severe after each trip. Finally, after my daughter also experienced dizziness while driving my vehicle, I researched other drivers experiencing the same symptoms and realized other Ford Explorer drivers were experiencing similar symptoms from carbon monoxide exposure. After doing some research and bringing this issue to the attention of our Ford dealership, it was recommended installing a carbon monoxide detector. It was installed and the presence of carbon monoxide was detected. I have been without a vehicle for the past three weeks. It has been at the dealship. This case is now with the Ford office of counsel and I haven't had any information or correspondence from Ford.
The problem is exhaust in the cabin... intermittent and happens during acceleration. Or when the vehicle is under stress on an incline or passing another vehicle... case numbers; cas 22351032 cas 15942505 cas 22265738 I specifically asked about this potential issue when I purchased this vehicle and was told it didn't affect the 2018 models.. service dept called the Ford tech hotline and performed all the procedures the engineers requested and did not fix the issue
- Greenwood, MS, USA
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On hard acceleration exhaust fume gets inside the cabin even when the A/C is on circulating mode. When parked on idle with A/C circulating mode toxic smell gets in the cabin too. It can be smelled or detected more on the rubber door seals around the vehicle. Took it to Ford multiple times but they cannot solve the issue. Im worried about my family's health. Ford usa gave me 40,000 miles free oil change and tire rotation to make me feel a little better. I think this is a common problem of Ford Explorer.
Numerus times--while on vacation-- during acceleration --weather passing or climbing an uphill grade--exhaust fumes can be smelled in the car cabin--at times very bad very concerned --when carrying the grandchildren
Vehicle exhaust system emits carbon monoxide and other fuel fumes into the cabin on various occasions while driving. Usually occurs during an acceleration with stress as in an uphill push to the top or in local traffic while changing lanes with acceleration stress. These are heavy enough fumes to cause nasal discomfort, on occasion light headed feelings, and throat irritation. The dealer has used all Ford Motor Co. Protocols and the fumes still persist. Fmc has had a regional director contact me which resulted in going to another dealer to try the protocols again. Although there has been some reduction in the volume of fumes, the vehicle still emits the fumes into the cabin. Fmc has now, one plus years later, told me to buy a carbon monoxide meter to test for existence or hire an attorney. No offer of a trade-in at a price to offset the deficiency. That being said, I did test drive two 2019 XLT's and had the same emissions occur in both cars within 24 hours of the over night drives.
Rear camera intermittently does not work. When car in reverse, it will either give a picture, give a blurry picture, or black screen that says "no camera".
The Explorer will randomly not start like a dead battery, but then starts other times. Battery had been replaced by the dealer. Side mirrors will fold in while driving and will not fold back out until the car is stopped, turned off and then restarted. When these issues are present the sync 3 system will completely turn off. This is random at the times it happens and the dealer has not experienced it while its been in the shop. We purchased the Explorer with 500 miles it as a new car January 13th 2019. It has 4200 miles on it and has been in the dealers shop a total of 23 days. The largest problem we have and why the vehicle is parked in our garage and does not get driven is the exhaust fumes in the cabin. Its so strong that if you drive it any length of time you get a severe headache. My entire family got sick all at once on the one and only trip we took in this vehicle. The dealer also experienced this when the technician got sick driving the car. They preformed the recall protocol for previous year Explorer and made us take it but the problem is more prevalent than ever now. Ive hired an attorney and the dealership will be getting a formal demand letter to purchase the vehicle back for what we paid. Ive tried to talk to the GM of the dealership and while he agrees there is a huge problem with the car they will not buy it back unless we agree to loose money. Ford denied a claim we made for them to reacquire the vehicle, and they denied it before the the dealership was even done with their evaluation. It's been a very difficult experience and seems unless my attorney gets involved there will not be a resolution.
I have been smelling exhaust fumes/rotten egg smell in my car when accelerating up to 60mph. 1st time in shop they said bolts were missing on engine and some were loose.; they 'fixed' it. Still smelled exhaust fumes/rotten eggs, so took car back. They said fuel got in the fuel filter but they 'fixed' the problem. No still smell exhaust/rotten eggs. Took back for 3rd time they had my car for a month and they replaced the whole exhaust. Now have had car a week and a half and I smell the exhaust. I don't know what to do, I have this brand new car costing me $37000.
I smell sulfur or rotten egg smell in the cabin after hard acceleration with A/C on and ventilation closed on the dash board. I bought the SUV with 39,000 miles 2018 from russel westbrook Hyundai dealer in garden grove ca. I took it 2X at Ford caruso long beach ca. 1st time they gave the Explorer back to me the same day, stating they could not duplicate the smell or issue that I was complaining about. After few days, I brought it back to Ford caruso and left it there for 4 days while I was monitoring the mileage using Ford pass to find out if they test and test drive the SUV. They kept the SUV for 4 days and every day the mechanic does not have any report to say about the Explorer. I talked to the supervisor of service department and told her that I have noticed that the SUV did not move from the delaership for testing, then I noticed they've finally drove it for 6 miles on the 4th day. On the 4th day I ended up taking the SUV home because they could not duplicate the smell coming inside the cabin. Supervisor asked me to take the SUV back when it smells toxic again inside the cabin. I am planning to bring it on Monday and leave it there until they fix the issue. My whole family have been dealing with cough and cold for more than 1 month now, I had a feeling it was related to the fume coming from the exhaust. Ford called me and said the vehicle is not qualified for buyback prog from Ford. I will stop using this SUV starting tomorrow Sunday 2/17/19 to save our health. I was told by Ford service agent that the recall have been resolved and that 2018 models were already corrected. Please help me resolve this issue before my family develop serious illness.
When test driving this new 2018 Explorer XLT at hawk Ford in oak lawn, il, there was a terrible sulfur smell in the cabin. It was so bad that the salesperson opened the windows, even though it was only about 5 degrees outside. This is consistent with the widely reported and known manufacturer defect of exhaust gas leaking into the cabin that has been reported on previous model year Explorer and is the subject of a class action lawsuit.
Water leaking into rear of vehicle and sitting in the spare tire well while stationary and moving. Water is coming from behind plastic pillar coverings and dripping through bottom onto the carpet and into the well. Electronics behind plastic are also wet including water leaking through cigarrette lighter. Water sitting has caused mold on carpeted areas and rust on spare tire/jack. Vehicle is less than a week old with the problem occuring with less than 200 miles on odometer.
Inquiring about NHTSA id 10144949. Ford has known about this since Aug 2018 (ssm 47499) and no one at my dealership, or Ford customer service, is interested in making any calls on my behalf to see when Ford expects this to be fixed.
Very strong exhaust odor fills cabin when ac system is on and on re circulate. I have had 4 explores of this generation. The XLT 3.5 ltr V6 engine is really bad. The eco boost 3.5 V6 does not seem to have it as bad but you can still notice it from time to time. This new 2018 I have is awful. It's alwas present anytime you accelerate above 2500 RPM for a few seconds, such as entering a highway or driving up hill. It's nauseating. Ford dealership says it completed a recall for a similar issue which did not fix this problem. I think this needs to be elevated. It was so bad today while driving home from my drill weekend that I had to periodically roll my window down to air out the cabin. It is also noticeable at cruzing speeds on the highway at 60mph. After my 70 minute drive home, I could literally tase it and feel it in my lungs. I'm going to call the dealership and bring it to their attention... again.
I traded in my 2014 Ford Explorer because they could not fix the exhaust smell entering the cabin when excellerating or climbing hills. It causes carbon monoxide to enter the cabin which can make you sick or lightheaded. This occurs when the interior vent button is used the circulate the air in the cabin. Well my 2028 still has the same problem. There was a lawsuit in Florida over this issue. Apparently it is a design flaw in all the late model Explorer. It happens every time. Sometimes it is very heavy.
It a new car that I bought to avoid the same problem in a 2016 Ford Explorer, because Ford never solved the issue, and this one Ford Explorer 2018 has the same things, a bad smell in side the car when accelerated. Ford is putting our lives in jeopardy, I wonder if they already have an effective solution to this problem
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- Holbrook, MA, USA