This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Sync screen completely blacked out. Started after Ford replaces my battery. Back up camera does not work; front and rear sensors do not work; along with all sync related activities (climate control, hands free) It has now progressed to instrument panel starting with the compass. Based on other complaints fear it will move on to other instrument panel devices.
The contact owns a 2018 Ford Explorer. The contact stated while driving 65 MPH, the trim detached from the windshield. The contact was able to drive to her destination. The contact called the local dealer and made them aware of the failure. The vehicle was not diagnosed or repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 41,000.
On at least three separate occasions over last six months vehicle has exhibited significant loss of power while accelerating passing vehicles. In addition to these occasions the vehicle has had significant smoking issues after idling or stopping for extended times. White smoke and odor exit the tailpipes which can be smelled inside of vehicle and observed outside the vehicle. Subsequent dealer inspections located nothing to cause the issues until the third time they inspected it and located the waste gate from the turbo chargers not function due to missing clips/rod. The repair has corrected the issue however i was charged for the repair stating the parts of the turbor charger where not covered under the powertrain warranty even though if gone uncorrected would have caused the turbos to fail under operation causing potential entire engine failure which if occured underway or during acceleration would create a significant safety hazard to the operator, passengers and potential other vehicles on the road. Note: there is a TSB issued for the same problems occuring with the turbo chargers of Ford involving the smaller engines manufactured at the same facility as the ecoboost motors.
Noticed smoke coming from vehicle as started driving vehicle, a short distance from WTS. A short time later flames were coming from behind the glove box. Driver was driving. The vehicle has not been inspected. It is unknown at this time if their were warning lamps.
Vehicle emits a mold smell through the cooling system. Entire system was replaced under warranty and problem returned within a year. The presence of mold can cause serious health issues.
- Centerville, OH, USA
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The contact owns a 2018 Ford Explorer. The contact stated while driving 65 MPH, she became aware that the front passenger-??s side windshield rubber trim and the weather protector plastic piece were flapping back and forth on the windshield and then flew off the vehicle. The contact pulled over to the side of the road and placed the rubber trim piece back in the molding of the windshield and drove back to her residence. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 55,000.
According to Ford The APIM failed and needs to be replaced. The entire counsel is black and will not come on I can not control the heat in air in the back of my vehicle as well as the rear cameras, radio, navigation, car chargers, car play and other features. Before it went completely black and didn-??t work it would disconnect the phone and turn off and on for about a week. This car is less than 3 years old.
2018 eXPLOERE AND EVERYTIME WE BACK UP THERE IS A LOUD CLUNK NOISE, i SEE THER IS A RECALL ON 2013-2017 BUT 2018 ALS O NEEDS TO BE INCLUDED IN THIS RECALL THIS PROBELM NEEDS TO BE FIXED IMMEDIATELY
air conditioning failed. dealer says its compressor, but they have had it for a month and cannot fix it. last excuse was a bolt fracture. bolt fracture? my previous 2013 explorer had a fire in the ac unit at 9 thousand miles.
On June 18, 2021 while driving we noticed a particular smell inside the vehicle while driving and stationary. When we exited the vehicle the smell was exact same smell as the exhaust coming from the car. All doors were closed to include rear hatch as it was 110 plus outside. We had the A/C on recirculating mode and wife complained of a headache and mentioned she had been getting headaches several times while in the vehicle and I too had a headache. I searched the web and came across the same in issue with this generation Explorer and people had stated the 2018 models had the same complaint but were not recalled. For the remainder of the trip we rolled windows down and used fresh air to clear to vehicle of the exhaust smell. The vehicle has not been inspected by the dealer as we have been driving another vehicle due to the safety risk of CO2 poisoning.
Today I noticed that the trim on my windshield was cracked, broken and falling off. My car has about 40K miles on it and would not have expected this to fall apart already. This past year I may have driven my car 5000 miles. It has not been in any storms or eight wind situations. I have been hearing a strange noise in the front but did not connect this to a trim molding issue. It is dangerous because it could fly off and hit a pedestrian, motorcycle rider or bicycle rider or even another vehicle.
This car has a leak issue. Multiple points of entry for water leave the car soaking wet after rain. This issue was unknown as all-weather liners were placed into the car blocking occupants from being able to feel large amount of water accumulated on the floor. Mold grew in car as occupants did not know that their was an issue posing an extreme health hazard to adults and children. This is not safe. Ford knows this is a known issue and has not taken any action to remedy the problem. The car leaks while in motion and stationary. Cars are leaking from sunroofs, bolts, and from under the hood. This is making people sick and they do not care. A class action suit needs to be filed against Ford. My car had to be repaired twice at hawks prairie automotive in lacey, wa in December 2020 and January 2021. Receipts can be provided. I am unsure if this actually repaired the issue completely.
We took our 2018 Ford Explorer into the shop last winter complaining of a bad smell. The shop kept our car for about 5 days and said there was nothing wrong. 2 weeks ago my wife went to the er and was diagnosed with carbon monoxide poisoning. We began working with for to help get this fixed, 5 days later she passed out at the wheel and wrecked into a telephone poll. While at the er there was carbon monoxide in her blood again. Thank goodness she didn't hit a family or something worse. Since then Ford has refused to work with us since the car is wrecked. This is a problem and needs to be looked into!
When accelerating above 2500 RPM, such as when merging onto the highway / with the flow of traffic, or accelerating up hill, the cabin fills with a foul odor which smells like burnt oil or bad exhaust. This happens with re-circulation turned on or off, and also with the A/C / fan units powered off entirely and usually windows must be rolled down to get the odor/fumes to leave the cabin. My concern is if the smell is coming in, all the toxic gasses and fumes that come with it are also entering the cabin.
I purchased the Ford Explorer Sport last November 2018, and there's no squeaking noise under the steering wheel. I noticed it last month and I go straight at the Ford dealership and they told me it's the characteristic of the car. Im so disappointed with the diagnosis, the disturbing noise is under the steering wheel, and the confusing part is the squeaking noise you can only hear that when you turn the steering wheel to the right. Hopefully you can pin point the problem. If it's the steering wheel or the air bag inside is the problem.
Vehicle equipped with a 3.5L ecoboost V6 engine had an illuminated malfunction indicator lamp (mil), powertrain malfunction (wrench) lamp, service advancetrac message, hill start assist not available message, and lack of power with diagnostic trouble code P0107 (map faulty). Occurred while pulling away from a red light without warning. This disabled the vehicle in middle of intersection and power steering was lost. Vehicle lurched erratically and had to be pushed to safety then towed to dealer. Very unsafe as it literally died and steering went out without warning!!! initially towed to colley Ford in glendora, ca. That dealer was so horrific to deal with, we had the SUV immediately towed (again) to puente hills, ca dealer. Unacceptable handling by colley Ford.
A D V E R T I S E M E N T S
- Lewis Center , OH, USA