This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
air conditioning failed. dealer says its compressor, but they have had it for a month and cannot fix it. last excuse was a bolt fracture. bolt fracture? my previous 2013 explorer had a fire in the ac unit at 9 thousand miles.
On June 18, 2021 while driving we noticed a particular smell inside the vehicle while driving and stationary. When we exited the vehicle the smell was exact same smell as the exhaust coming from the car. All doors were closed to include rear hatch as it was 110 plus outside. We had the A/C on recirculating mode and wife complained of a headache and mentioned she had been getting headaches several times while in the vehicle and I too had a headache. I searched the web and came across the same in issue with this generation Explorer and people had stated the 2018 models had the same complaint but were not recalled. For the remainder of the trip we rolled windows down and used fresh air to clear to vehicle of the exhaust smell. The vehicle has not been inspected by the dealer as we have been driving another vehicle due to the safety risk of CO2 poisoning.
Today I noticed that the trim on my windshield was cracked, broken and falling off. My car has about 40K miles on it and would not have expected this to fall apart already. This past year I may have driven my car 5000 miles. It has not been in any storms or eight wind situations. I have been hearing a strange noise in the front but did not connect this to a trim molding issue. It is dangerous because it could fly off and hit a pedestrian, motorcycle rider or bicycle rider or even another vehicle.
This car has a leak issue. Multiple points of entry for water leave the car soaking wet after rain. This issue was unknown as all-weather liners were placed into the car blocking occupants from being able to feel large amount of water accumulated on the floor. Mold grew in car as occupants did not know that their was an issue posing an extreme health hazard to adults and children. This is not safe. Ford knows this is a known issue and has not taken any action to remedy the problem. The car leaks while in motion and stationary. Cars are leaking from sunroofs, bolts, and from under the hood. This is making people sick and they do not care. A class action suit needs to be filed against Ford. My car had to be repaired twice at hawks prairie automotive in lacey, wa in December 2020 and January 2021. Receipts can be provided. I am unsure if this actually repaired the issue completely.
We took our 2018 Ford Explorer into the shop last winter complaining of a bad smell. The shop kept our car for about 5 days and said there was nothing wrong. 2 weeks ago my wife went to the er and was diagnosed with carbon monoxide poisoning. We began working with for to help get this fixed, 5 days later she passed out at the wheel and wrecked into a telephone poll. While at the er there was carbon monoxide in her blood again. Thank goodness she didn't hit a family or something worse. Since then Ford has refused to work with us since the car is wrecked. This is a problem and needs to be looked into!
When accelerating above 2500 RPM, such as when merging onto the highway / with the flow of traffic, or accelerating up hill, the cabin fills with a foul odor which smells like burnt oil or bad exhaust. This happens with re-circulation turned on or off, and also with the A/C / fan units powered off entirely and usually windows must be rolled down to get the odor/fumes to leave the cabin. My concern is if the smell is coming in, all the toxic gasses and fumes that come with it are also entering the cabin.
I purchased the Ford Explorer Sport last November 2018, and there's no squeaking noise under the steering wheel. I noticed it last month and I go straight at the Ford dealership and they told me it's the characteristic of the car. Im so disappointed with the diagnosis, the disturbing noise is under the steering wheel, and the confusing part is the squeaking noise you can only hear that when you turn the steering wheel to the right. Hopefully you can pin point the problem. If it's the steering wheel or the air bag inside is the problem.
Vehicle equipped with a 3.5L ecoboost V6 engine had an illuminated malfunction indicator lamp (mil), powertrain malfunction (wrench) lamp, service advancetrac message, hill start assist not available message, and lack of power with diagnostic trouble code P0107 (map faulty). Occurred while pulling away from a red light without warning. This disabled the vehicle in middle of intersection and power steering was lost. Vehicle lurched erratically and had to be pushed to safety then towed to dealer. Very unsafe as it literally died and steering went out without warning!!! initially towed to colley Ford in glendora, ca. That dealer was so horrific to deal with, we had the SUV immediately towed (again) to puente hills, ca dealer. Unacceptable handling by colley Ford.
When accelerating we can smell exhaust in the cabin of our vehicle. This has been an ongoing issue for more than a year. We have to roll the windows down to get air. On trips from phoenix to san diego thru the mountain passes we have gotton dizzy from exhaust smell. I have taken it to the dealer 4+ times to complain about this issue, dealer has said its a known issue with no fix. You can smell the humidity of the exhaust as well as the burnt oil. Every time I get in my vehicle with friends, I'm embarrassed of smelling exhaust and hope it doesn't affect health of anyone. We can see the exhaust soot building up along the engine block and exhaust manifold but the dealer told us thats normal road grime.
I have a Ford Explorer limited 2018 with rotten egg and sulfur smell when remote start at idle and hard acceleration. I took the vehicle for the 3rd time and got it back after 14 days. I was hoping they would replace the catalytic converter but they declined it. The report stated there were no cat converter code and that by design the Ford Explorer's catalytic converter has normal sulfur and rotten egg smell. This was taken from the vehicle report " some sulfur or rotten egg type smells from the exhaust are normal because of the catalytic converter design. Please confirm the source of this stench because after hard acceleration and or remote starts the exhaust fumes could smell like sulfur and it's normal". how can I claim the 8yrs/80,000 miles catalytic converter when they call sulfur and rotten egg normal" will I just expose my family to cancer causing fumes" if I trade this vehicle I will be $5000 negative and the person who will buy this vehicle will have the same issues. I can provide a copy of the service report if needed.
Exhaust fume inside the cabin. Brought it to 2 Ford dealership and they both said they could not duplicate the issue. Ford gave me extended service warranty maybe to keep me calm. But I got the SUV in Jan 2, 2019 and up until now I still smell the fume inside the cabin. I have 2 kids and they have been inhaling toxic fumes every time I take them inside the Explorer. Especially when you accelerate hard.
The top cap on the drivers side (where the luggage rack is) came completely off while driving on the highway. The passenger side one keep coming loose. This is a safety hazard, as the piece that flew off could have injured someone or worse. This is not a safe piece on the SUV and needs to be addressed, as many, many people have complained about this issue.
Electric shortages, smell burning wires, stalls vehicle was repurchased by Ford and I want to make sure its reported as a lemon and not resold for safety of others
When climbing hills and engine at high RPM I can smell exhaust in the cabin portion of my vehicle. I initially thought it was the vehicle in front of me, but it happened again a few days later when I was traveling through the hills again. Same circumstances, climbing hills at a high RPM. Speed was approximately 65 mph. The smell was exactly the same as if I was walking behind the car in the morning after staring the engine.
Constant smells of carbon monoxide in my vehicle almost every time I accelerate above 3500 RPM. I've taken it to two dealerships more than three times for the same problem with no solution. Every time I get in my vehicle I dread smelling this stuff and hope it doesn't affect me or a loved one.
Carbon monoxide is geting into the cabin. I take it to the dealer but the can fox it. Its been 5 times. Todas I turner back to the dealer. Hey been very irresponsable. Carbon monoxide is a very danger gas and I don't google to expose my family fue yo tour inrresposability.
There is a strong exhaust smell in the cabin of the vehicle under medium/heavy acceleration. It comes through the A/C vents and is way stronger in the rear back seats than the front seats. I have to roll down the windows for a few miles to let it air out. Once at highway speeds the smell will disappear until you start climbing a hill or steep grade or you were forced to slow down and get back up to highway speeds. The dealer has stated they can not duplicate my concerns. I have three small children that all ride in the back please tell me what are my options at this point.
A D V E R T I S E M E N T S
- Kane, PA, USA